Exclusive OfferHolland America Line

Sign Up For Exclusive Discounts, Promotions and Special Fares

FIRST NAME

LAST NAME

EMAIL ME AT

PHONE NUMBER

By clicking on “Submit” and providing contact details Holland America Line will use the information provided to contact me with marketing and promotional messages. You can opt out at any time. For more details, see our Privacy Notice and Website Terms of Service.

Skip to Main Content
Holland America
  • Search
  • Favorites
  • en
    • English
    • Spanish
    • English
    • Spanish
  • Chat
    • 1-855-932-1711
    • or
    • Live Chat
  • Log In
  • My Account
    Hello Credits
    My Account Exclusive Offers Log out
  • Book a Cruise
    Book a Cruise
    Find
    • Search All Cruises
    • Cruises: 1 – 8 Days
    • Cruises: 9+ Days
    • Cruises: 17+ Days
    • Legendary Voyages: 25 – 59 Days
    • Grand Voyages & World Cruises: 60+ Days
    • Transatlantic Cruises
    • Holiday Cruises
    • Solar Eclipse
    • Charters
    Plan
    • City Stays & Overland Packages
    • Flights & Transfers
    • Hotel Packages
    • Cancellation Protection
    Gifts
    • Gift Cards
    • Send a Gift to a Guest
    Learn More
    • Cruise Planning 101
    • Required Travel Documents
    • Frequently Asked Questions
    • Family Travel
    • Accessibility
    Need free advice? Talk with a Personal Cruise Consultant.
    Celebrating our Anniversary with experiences too good to hurry through
    Savour The Journey
  • Destinations
    Destinations
    North & South America
    • Alaska & Yukon
    • Canada & New England
    • Caribbean
    • Hawaii
    • Mexico
    • California & Pacific Coast
    • Panama Canal
    • South America & Antarctica
    • Bahamas
    Europe & Mediterranean
    • Europe
    • Mediterranean
    • Norway
    • Iceland
    • Scandinavia
    • Transatlantic
    Asia, Australia & New Zealand
    • Asia
    • Australia & New Zealand
    • Tahiti
    See the World
    • Legendary Voyages
    • Grand Voyages
    Holland America Owned
    • Half Moon Cay
    • Holland America Denali Lodge
    Need free advice? Talk with a Personal Cruise Consultant.
    Couple admiring view from ship deck
    Your dream vacation begins here.
    View Cruises
  • Alaska
    Alaska
    Alaska Cruises
    • All Cruises
    • 6 – 8 Days
    • 9 – 16 Days
    • 17+ Days
    • Learn about Alaska Cruises
    Alaska & Yukon Cruisetours
    • All Cruisetours
    • 9 – 16 Days
    • 17+ Days
    • Learn about Cruisetours
    Glacier Viewing
    • Interactive Glacier Map
    • Guide to Glacier Tours
    • Glacier Bay National Park
    • Our Glacier Guarantee
    Wildlife & Wilderness
    • Alaska Wildlife
    • Denali National Park
    • National Parks
    • White Pass Scenic Railway
    Learn More
    • Sustainable Seafood
    • What to Pack
    • Cruisetour Tips
    • Featured Ports
    Holland America Owned
    • Holland America Denali Lodge
    Need free advice? Talk with a Personal Cruise Consultant.
    Brown bear with three cubs
    Cross Denali off your bucket list.
    View Cruisetours
  • Ship Life
    Ship Life
    Our Ships
    • Fleet Overview
    • Suites & Staterooms
    Activities
    • Activities Day & Night
    • Spa & Salon
    • Casino
    • Shopping
    • Kids & Teens
    Dining
    • Destination Dining™ Our Commitment to Fresh
    • Culinary Ambassadors
    • Restaurants
    • Bars & Lounges
    Music & Entertainment
    • Production Shows
    • Live Music & Nightlife
    • Destination Experts
    Shore Excursions
    • Find Shore Excursions
    • Overland Tours
    • Best Price Guarantee
    Other Amenities
    • Club Orange
    • Have It All Package
    • Wi-Fi & Internet Packages
    Women relaxing at the Holland America Spa & Salon
    Treat yourself at sea.
    Go to Spa & Salon
  • Deals
    Deals
    Log in for Your Exclusive Offers
    Deals
    • All Cruise Deals
    • All Exclusive Offers & Cruise Deals
    • Anniversary Sale
    • Top Ten Cruise Deals
    • Refer a Friend, Get $50
    • Community Appreciation Offers
    • AARP Member Offer
    • Grand Voyage Early Booking Bonus
    • Special Offers for Guests 3 & 4
    • Standby Program
    Have It All
    • Have It All Premium Cruise Package
    • Have It All Early Booking Bonus
    Club Orange & Mariner Society
    • Join Club Orange
    • $400 Onboard Credit - Early Booking Bonus
    • Mariner Society
    Log in for Your Exclusive Offers
    Get special offers during our Anniversary Sale
    Explore Cruises
  • Manage My Cruise
    Manage My Cruise
    Manage
    • My Cruise
    • Check In
    • Make a Payment
    • Book Flights
    • Book Airport Transfers
    • Book Hotels & Travel Packages
    • Cancellation Protection
    Customize Your Cruise
    • Shore Excursions
    • Spa & Salon
    • Beverage Packages
    • Wi-Fi & Internet Packages
    • Dining Reservations
    Celebrate On Board
    • Gifts & Extras
    • Stateroom Décor Packages
    • Send a Gift to a Guest
    More Info
    • Download Mobile App
    • Know Before You Go
    • Cruise Credits
    • Required Travel Documents
    Airplane flying above clouds
    Book flights the easy way.
    Try Flight Ease®
  • Log In
  • My Account Exclusive Offers
  • Search
  • Log out
  • en
    • English
    • Spanish
  • Chat
  • Chat
  • 1-855-932-1711
  • or
  • Live Chat

Back to Boarding and Online Check-In

What are the boarding procedures?

Answer: Your assigned check-in time is printed on the Boarding Pass page in your Express Docs.

Please note that U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. If we do not have your information by this deadline, you will be unable to sail. Guests are urged to complete the Online Check-in process before leaving home. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. You will be responsible for all costs you incur to join the vessel at the next port.

Prior to boarding, you will pass through a security checkpoint. Next, you will be required to complete ship check-in formalities. Please note: Except for wine and champagne, alcoholic beverages may not be brought on board during embarkation or in ports of call. Bottles and other containers will be collected for safekeeping and delivered to your stateroom on the last day of the voyage.

Your stateroom keycard will be delivered to your stateroom. This card serves as your identification for security procedures when embarking and disembarking the ship and for making purchases on board. It is also your room key. Please have your card and photo identification ready and available whenever getting on or off the ship, as you will need to scan your card at the optical monitors located at the gangway.

IMPORTANT: For this procedure, you will need to present your travel documents and the required proof of citizenship. If you completed Online Check-In, you will need to present your Boarding Pass. If you were unable to complete Online Check-In prior to your travel, please allow sufficient time to complete the immigration questionnaire (one per person) at the pier.

For more information on this and the documentation you will need to have with you, please review the FAQs under Cruise Preparation. You may also receive arrival documentation from Immigration when arriving at the airport. Please keep these available for check-in. The Front Office on board may require the collection of passports for cruises that travel from country to country to prepare for immigration formalities. You will receive a passport receipt upon collection of your passport, and will be advised on board when the passports will be redistributed.

When embarkation commences, our previous sailing guests will have just disembarked and we will still be in the process of preparing the vessel for your cruise. We anticipate that your stateroom will be ready at approximately 1:00 p.m. Therefore, we kindly ask you not to visit your stateroom until an announcement that the staterooms are ready has been made via the Public Address system. For security reasons, the loading of luggage, which you checked in at the terminal, will not commence until 1:00 p.m. Your luggage will arrive in your stateroom later in the afternoon, via your cabin steward. Please feel free to relax in the Public and Pool Areas. The Lido Restaurant embarkation buffet and the Pool Grill shall open at 11:30 a.m.

Our embarkation procedures are smooth and easy; you carry nothing but your hand luggage, and everything is beautifully organized so you will have no worries. It is truly a suitable prelude to your carefree holiday. Don't miss the sail away festivities with our entertainment staff.


Savour the Journey

Experiences With Us Are Too Good To Hurry Through

Explore Cruises

  • Find Cruises
  • Last Minute Cruise Deals
  • Our Cruise Ships
  • Family Cruises
  • Holiday Cruises
  • Cruise Accessibility
  • Cruise Brochures
  • About Holland America
  • Affiliates

Cruise Destinations

  • All Cruise Destinations
  • Alaska Cruises
  • Bahamas Cruises
  • Caribbean Cruises
  • European Cruises
  • Hawaii Cruises
  • Mediterranean Cruises
  • Mexico Cruises
  • Transatlantic Cruises
  • World Cruises & Grand Voyages

Plan & Manage Your Cruise

  • Cruise Check-In
  • Manage Booking
  • Shore Excursions
  • Flights & Transfers
  • Hotel Packages
  • Cruise Cancellation Protection
  • Gift Cards
  • Know Before You Go
  • Holland America Visa® Card

Customer Support

  • Cruising FAQs
  • Contact Us
  • Speak to a Cruise Consultant
  • News & Travel Advisories
  • Blog
  • Cruise Fraud Protection
  • Call 1-855-932-1711
  • Sustainability
  • Holland America Team
  • Travel Advisors
White icon devices
Navigator Mobile App
Plan activities, purchase shore excursions, make reservations and more right from your phone while on board.
Google Play button Apple Store Button
  • White icon of Facebook
  • White icon of YouTube
  • White icon of Instagram
  • White icon of Pinterest
  • Site Map
  • Careers
  • Passenger Bill of Rights
  • Cruise Contract
  • Privacy & Cookies
  • Consumer Health Data Privacy Notice
  • Your Privacy Choices
Anna

Keyboard controls

Chat window

Move between items in the chat window

Tab key

Shift + tab key

Do action

Enter key

Chat history

Move between messages

Arrow up key

Arrow down key

Access items in message

Enter key

Move between items in a message

Tab key

Shift + tab key

Exit message

Escape key

  • Download conversation
  • Sound notification
  • Large fonts
Connectivity Status: Connecting…
Connecting…
How can I help you today?