Can my ship be reached in case of a critical emergency back home?
Yes, in a critical emergency, you can call any Holland America Line ship directly from shore to try to reach a guest.
In moments like these, you do not want extra guesswork. So, before you call, have the ship name, the guest’s full name, and the stateroom number ready. This will help the onboard team route your request quickly and accurately.
Please use this option for the most critical emergencies only; it’s meant for emergency, time-sensitive situations, not everyday check-ins.
Ship dial service numbers by ship
Use the number that matches the guest’s ship:
| Ship | Emergency contact inbound telephone number |
|---|---|
| Eurodam | 13218376007 |
| Koningsdam | 13218376082 |
| Nieuw Amsterdam | 13218376002 |
| Nieuw Statendam | 13218376122 |
| Noordam | 13218376022 |
| Oosterdam | 13218376027 |
| Rotterdam | 13218376037 |
| Volendam | 13218376057 |
| Westerdam | 13218376062 |
| Zaandam | 13218376067 |
| Zuiderdam | 13218376072 |
If you are planning ahead, it can help to share the ship name and stateroom number with a trusted contact before the cruise begins.
For general, non-emergency ways to stay connected while on board, see Holland America’s FAQ 'How do I communicate while at sea?'