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Cruise Fraud Prevention Guidance

There have been an increasing number of cruise-related scams affecting guests across the industry in recent years. If you believe you have been a victim or are trying to verify unexpected claims about your account or travel plans, please read the guidance below for support.

Holland America Line will NEVER ask for your HollandAmerica.com online account password or your credit card number. Callers are sent to a secure line where credit card numbers are self-input. Once payment has been processed the credit card is only visible in the form of a randomized token. Please do not give credit card information out to anyone, by email, by phone, by text, or in person and always ensure you are on our official website. When in doubt, check with Holland America Line and we can help determine if it is a scam or a phishing attempt.

Holland America Line Customer Service Phone Number: You can contact us at 1–877–932–4259 or 206-626-7020 during the following hours: Monday – Friday, 5 a.m. to 7 p.m. (PT) and Saturday & Sunday, 6 a.m. to 5:00 p.m. (PT). Holland America Line Customer Service representatives will NEVER ask for your account password.

Protect Yourself

Watch for unsolicited calls, emails, texts, and mail. Regardless of whether they call, email or approach you personally, do not give your personal information to people you don’t know or did not contact yourself. If you are unsure of the company or individual reaching out, end the conversation and call the company or individual back on a number you know belongs to them. Remember to never use a call back number provided to you by the caller.

Real-Life Examples

I received a phone call from a “Holland America Representative” who claims I have an unpaid balance on my account, and my upcoming cruise will be cancelled if I don’t pay these unexpected fees. What should I do?

Information regarding your upcoming cruise(s), including outstanding balances and pre-cruise purchases, can be found online at your HollandAmerica.com account. If you are unsure about an unpaid balance claim, please verify via your online account or by calling Holland America Line’s Customer Service phone number directly. You can contact us at 1–877–932–4259 or 206-626-7020 during the following hours: Monday – Friday, 5 a.m. to 7 p.m. (PT) and Saturday & Sunday, 6 a.m. to 5:00 p.m. (PT). Holland America Line Customer Service representatives will NEVER ask for your account password.

I needed to make a change to my upcoming Holland America Line cruise reservation, and I searched Google for a phone number. The representative I spoke with had trouble finding my account and asked me to change my password. What should I do?

Holland America Line Customer Service representatives will NEVER ask for your account password. If you are unsure of the person you are speaking with, hang up and call the Holland America Line Customer Service Phone Number. You can contact us at 1–877–932–4259 or 206-626-7020 during the following hours: Monday – Friday, 5 a.m. to 7 p.m. (PT) and Saturday & Sunday, 6 a.m. to 5:00 p.m. (PT). Holland America Line Customer Service representatives will NEVER ask for your account password.

What To Do

If you believe you’ve been a victim of a scam involving Holland America Line, please take the following steps:

• Call the Holland America Line Customer Service Phone Number.
  • You can contact us at 1–877–932–4259 or 206-626-7020 during the following hours: Monday – Friday, 5 a.m. to 7 p.m. (PT) and Saturday & Sunday, 6 a.m. to 5:00 p.m. (PT). Holland America Line Customer Service representatives will NEVER ask for your account password.
• Explain the situation to the Holland America Line representative.
• The Holland America Line representative will verify the concerns and take the necessary steps to remedy the situation.

Guidance from the FTC

The Federal Trade Commission (FTC) has issued broad advice on avoiding scams:

• Block unwanted calls and text messages. Take steps to block unwanted calls and to filter unwanted text messages.
• Don’t give your personal or financial information in response to a request that you didn’t expect. Honest organizations won’t call, email, or text to ask for your personal information, like your Social Security, bank account, or credit card numbers.
  • If you get an email or text message from a company you do business with and you think it’s real, it’s still best not to click on any links. Instead, contact them using a website you know is trustworthy. Or look up their phone number. Don’t call a number they gave you or the number from your caller ID.
• Resist the pressure to act immediately. Honest businesses will give you time to make a decision. Anyone who pressures you to pay or give them your personal information is a scammer.
• Know how scammers tell you to pay. Never pay someone who insists that you can only pay with cryptocurrency, a wire transfer service like Western Union or MoneyGram, a payment app, or a gift card. And never deposit a check and send money back to someone.
• Stop and talk to someone you trust. Before you do anything else, tell someone — a friend, a family member, a neighbor — what happened. Talking about it could help you realize it’s a scam.

Learn more about some of the most common travel-related scams that have been reported to the Federal Trade Commission (FTC) over the last couple of years. Use this information to help protect you and your family and friends from scams that can steal your money and/or your identification.