What should I do if my credit card payment isn’t working?
Your payment typically succeeds once your card details and billing information match exactly what your bank has on file. If it doesn’t go through, don’t panic; it’s probably either a simple error or technical issue.
Check the essentials first
Confirm the name on the card, the card number, the expiration date, the CVV, and the billing address are entered precisely, including abbreviations, punctuation, and ZIP code formatting. More often than not, mismatched information is the culprit.
Rule out a quick technical hiccup
Open a new browser window, try again without saved autofill, and temporarily turn off any VPN or ad-blocking tools that could interfere with the payment screen. If you are on a phone, switching to a desktop browser can help, too.
Get help right away if it still fails
If your credit card payment still does not go through, call 1-855-932-1711. Our representatives will assist you in completing payment and keeping your plans moving forward.