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What are the cancellation policies for shore excursions?

  • Refund Methods: Cancellations made pre-cruise online or directly by Holland America Line are credited to the original form of payment. Onboard cancellations are issued as a refundable Onboard Credit to your shipboard account. Any remaining refundable credit at the end of your sailing will be processed per instructions sent to your email.

  • Timing & Deadlines: Most standard tours can be canceled without penalty up to 48 hours prior to arriving at the port of call. Cancellations made onboard after this deadline incur a 100% fee.

  • Specialty Excursions:

    • Overland Adventures & Overnight Tours: Cancellation fees vary by itinerary; please consult individual tour descriptions for specific terms.

    • Private Vehicles: Non-refundable within 3 days of embarkation.

    • Alaska Land & Sea Journeys: Optional land excursions are non-refundable within 3 days of departure.

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