Holland America’s Glacier Guarantee

Terms: Holland America Line’s (‘HAL’) Glacier Guarantee is only available to guests sailing on a HAL Alaskan Cruise or HAL Alaska Cruisetour voyage between May and September 2026, or between May and September 2027 (‘Eligible Voyage’). Subject to matters outside of HAL’s control and Consumer Laws, HAL guarantees the ship will Visit any one (1) Glacier during the Eligible Voyage (‘Glacier Guarantee’). ‘Visit’ includes stopping at a port of call, a cruisetour or sailing by the Glacier. ‘Glacier’ means any glacier in Alaska including but not limited to those listed in the proposed itinerary. See https://www.hollandamerica.com/en/au/cruise-destinations/alaska-cruises/articles-and-videos/alaska-glacier-viewing-guide for more details on Glaciers in Alaska. Itineraries are not guaranteed. As such, glaciers listed in the proposed itinerary may be substituted for a different Glacier. If no Glacier is Visited during the Eligible Voyage, HAL will provide the Eligible Guest a Promotional Future Cruise Credit equal to the Eligible Guest’s cruise fare paid (excluding taxes, fees and port expenses) (‘FCC’). In the event a guest cancels the booking or the Eligible Cruise is cancelled, the standard terms of the HAL Cruise Contract will apply. The FCC must be: applied to a single new HAL cruise fare booking (excluding taxes, fees and port expenses) within 12 months of the FCC issuance date; on a cruise sailing within 48 months of the FCC issuance date. The FCC is non-refundable, non-transferable, and not redeemable for cash.

This Guarantee is not applicable on the following Yukon cruisetours, which do not include a glacier experience: Y3C, Y4C, Y5C, and Y6C.

Guests must submit a Guarantee request claim form and complete all the required information within 30 days of the completion of the Cruise by visiting the Guarantee landing page, which is accessible via www.hollandamerica.com/glacierguarantee. HAL must be able to verify the guest's eligibility at the time of the claim. FCC will be issued within 30 days after HAL verifies the claim.

Limit: one (1) FCC through the Guarantee per guest per 2026 and 2027 sailing season. FCC may be applied to a single HAL cruise booking. Such booking must occur within twelve (12) months of the FCC issuance date and the FCC must be redeemed within twenty-four (24) months of the FCC issuance date. FCC must be used and applied before boarding a cruise; the FCCs are not onboard currency or usable/redeemable on board a cruise. FCC cannot be used on individual items that are not included in an available package including, without limitation, taxes, fees, port expenses, alcoholic beverages, baggage fees, and travel expenses (including but not limited to all shore-side hotel accommodations, airline fees, or ground transportation to and from the ship), onboard expenditures, onboard gratuities, onboard discretionary hotel/dining charges, onboard meals in alternate dining venues, excursion fees, boutique purchases, and any other expenses not specified as being eligible for FCC spending. FCC will be awarded in the same currency as the currency onboard such cruise. FCC is non-refundable, non-transferable, and not redeemable for cash. 

The terms that are in effect at the time of guest's Cruise booking will determine guest's eligibility under the Guarantee. No change in the Guarantee will affect any FCC that has already been issued to a guest. The Guarantee does not apply in case of Cruise cancellation.

All decisions and factors regarding this Guarantee and any claim will be determined by HAL in its sole discretion. HAL reserves discretion for applying this Guarantee and awarding a make good, if any, to a guest. HAL is not responsible for any errors in connection with this Guarantee, including any typos or printing or technology errors. HAL may modify, end, or withdraw this Guarantee or any of its terms for any reason with or without prior notice. The failure by HAL to enforce any provision of these terms shall not constitute a waiver of that provision. Other restrictions and exclusions may apply. Ships' Registry: The Netherlands.