What can I do at TAHQ?
U.S. (excluding U.S. territories):
These documents may be faxed to our Operations Support Department at 206‐577‐7080 or emailed as attachments to Operations_Support@HollandAmerica.com. Feel free to email us if you have any questions or concerns. top of page
What do I do if my agency information needs to be updated?
However, if you are changing your agency’s name we require you to submit the same documentation as if you were a new agency (see: How do I sign up to sell Holland America Line?). All documents should have the new agency name.
How do I get my agency to show up on Locate a Travel Professional?
How do I sign up for POLAR Online and TAHQ?
How do I change my username & password?
How do I set up bank payments within Polar Online? (U.S. & Canadian Agents Only)
What are the advantages of booking online?
Powerful features to make cruise selling easier than ever.
Save time by using POLAR Online to manage your bookings.
Easy to learn
Can I make
Can I call in and make bookings while my Holland America registration is being processed?
Can I make bookings while my POLAR Online registration is being processed?
If my agency has signed up for POLAR Online but I don't have a user name and password, how can I access POLAR Online?
Can I make a booking online without having a user name and password for POLAR Online?
Do I need to enroll separately for other areas of TAHQ?
After I have signed up to access POLAR Online will I automatically receive promotional offers via e-mail?
If I have security or privacy concerns where can I access your policy?
What is As You Wish™ Dining?
How can I contact Holland America Line? Go to Contact Us
What is HAL Academy?