Entertainment

Enrichment Staff

Enrichment Staff

AMERICA’S TEST KITCHEN HOST


AMERICA’S TEST KITCHEN HOST

The America’s Test Kitchen Host oversees the successful shipboard execution of the partnership with America’s Test Kitchen, serving as the guest facing voice and face of the program.

JOB DESCRIPTION

  1. Serves as the company’s brand ambassador and communicates pertinent information to guests as the voice and face of the cruise
  2. Is visible around the ship and at the gangway. Continually interact with guests
  3. Hosts all major shows and events with the correct messaging, energy and enthusiasm in a way that is consistent with our brand
  4. Hosts parties, functions, local dignitary events and gangway farewells
  5. Arrives early and prepared for each performance. Is set up at least 15 minutes prior to all events and ready to greet guests
  6. Effectively promotes Holland America Line and our brand partners throughout the voyage
  7. Makes PA announcements according to brand standards
  8. Serves as mentor to all guest facing entertainment staff in the following areas; guest relations, brand messaging, microphone technique, stage presence and verbal communications
  9. Is a positive influence on departmental morale and finds opportunities to impact employee retention
  10. Conducts regular one-on-one meetings with Assistant Cruise Director (ACD) to discuss pertinent eGSS comments and ratings and develop action plans
  11. Conducts ACD evaluations in a timely and accurate manner. Uses company performance management processes to address and document any performance shortcomings
  12. Fosters a positive relationship with other departments, also serving as a guest champion in required intradepartmental meetings
  13. Provides industry leading customer service by socializing with guests, anticipating needs and exceeding expectations
  14. Positively represents Holland America Line both on and off the ship
  15. Internalizes and follows all corporate brand standards, Every Times (ETs), approved scripts and show rundowns
  16. Adheres to company uniform and grooming policies; looks professional at all times and sest the standard for the department
  17. Complies with all health, safety and environmental policies, also ensuring direct reports follow company policies
  18. Takes responsibility for company issued equipment
  19. Completes special projects as assigned by the Seattle entertainment department

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