When you cruise with Holland America Line, you’re automatically enrolled in our Mariner Society – the most generous rewards program at sea. As a member, you’ll earn Cruise Day credits for every day you cruise and for each time you make an onboard purchase, like an evening of fine dining in the elegant Pinnacle Grill or a rejuvenating spa treatment. These credits help you increase your Mariner Star status and earn even greater rewards just for doing what you love.
In addition, there are easy ways to earn bonus Cruise Day credits and make exploring even more rewarding.
1. What is the Mariner Society Rewards Program?
Holland America’s Mariner Society Rewards Program provides valuable benefits to our guests based on cruise days, onboard purchases, and “double days” for guests who purchase a suite. The collective days earned based on these three criteria are known as “Cruise Day credits.” All guests are automatically enrolled in the program after their first completed cruise. There are five levels — Star Mariner, Two-Star Mariner, Three-Star Mariner, Four-Star Mariner and Five-Star Mariner — each with a unique set of benefits.
No registration is required. All Mariners (past guests of Holland America Line) are enrolled automatically and will receive benefits starting with their second cruise. Guests who have sailed aboard a "World's Leading Cruise Lines" ship (Carnival Cruise Lines, Princess Cruises, Cunard Line, Seabourn or Costa Cruises) are also automatically enrolled in the program as a Star Mariner after they make their first booking with Holland America Line.
The basic formula is very simple: one Cruise Day credit is given for each actual day sailed (each overnight aboard a Holland America Line vessel is considered an actual day sailed). So, for example, a 7-day cruise results in 7 Cruise Day credits. For Holland America Line Alaska Land+Sea Journeys, a Cruise Day credit is granted for total tour days, including days touring on land. Pre and Post packages are excluded. Cruise Day credits are non-transferable.
These credits apply to all guests, including 3rd and 4th guests in a stateroom for suite bonus only. In addition, there are two ways to earn bonus days:
Yes, guests receive Cruise Day credits for all previous Holland America Line cruises and Alaska Land+Sea Journeys. Bonus Cruise Day credits for suite purchases and onboard spending is a new feature applied to sailings departing on or after September 18, 2009 based on the. Program Launch Schedule.
5. What happens if I have already earned a specific Mariner Society Rewards level within the former program?
The former program was based on the number of days cruised, as is the new program, so your former Rewards Level will be properly recognized within the new program.
Existing lapel pins will be replaced with brand new lapel pins for 2-Star, 3-Star, 4-Star and 5-Star Mariners. In addition, we will continue to recognize our most loyal Mariners through the awarding of a special medallion; a Bronze Medallion for guests sailing with us for a total of 100 days, a Silver Medallion for guests sailing with us for a total of 300 days, a Gold Medallion for guests achieving 500 days, and our highest level Platinum Medallion for those guests who have joined us for 700 or more days. Medallion status is calculated using Cruise Days only; Suite Bonus and Onboard Spending Bonus do not apply toward Medallion status.
You can view your cruise history, Star-Level, and bonus Cruise Day credits in the "My Account" section at hollandamerica.com. If you have not yet registered under the "My Account" section, you will need to follow the easy online instructions for first time account set-up. Remember to check the box indicating you are a prior guest with Holland America Line to ensure you receive the benefits you are entitled to.
If you believe there is an error in your Cruise Day Credits, please mail or email a copy of the boarding pass page of your Express Docs, Onboard Spending Folio or Room Key from your cruise, which should display your name, ship and departure date. If your Onboard Spending Bonus Credits appear to be inaccurate, please send a copy of your final Onboard Spending Folio. Remember to include your full legal name and Mariner number along with the supporting documentation and mail to:
Seven to ten days after your cruise or Land+Sea Journey ends.
Third and fourth guests in a stateroom receive Cruise Day credits for days sailed and for Alaska Land+Sea Journey days as well as the suite bonus. Only the first two guests in each stateroom receive Cruise Day credits for onboard spending.
12. If a 3-Star Mariner shares a stateroom with a 2-Star Mariner, does each guest receive separate benefits?
All guests sharing a stateroom as part of the same booking will receive the benefits earned by the guest at the highest Star level. Guests sharing a stateroom under different booking numbers receive individual Star level benefits (this includes 3rd & 4th guest sharing the same stateroom).
13. Can I extend my benefits (such as the 25% or 50% discount at select food and beverage outlets) to shipmates?
No. Benefits are intended for the personal use of the applicable guest and those sharing a stateroom with the guest on the same booking number. Not applicable to groups. Holland America Line reserves the right to limit benefits if necessary.
All casino charges, cash advances, Future Cruise deposits, and associated fees are excluded. All other onboard purchases, for example, Hotel Service Charge, Beverage Service Charge, taxes, shore excursions and all gift items purchased online or through Ship Services count towards bonus Cruise Day credits.
15. Does the 5-Star benefit for two complimentary dinners at the Pinnacle Grill have any exclusions?
Yes. Le Cirque, de Librije, Cellar Masters and Master Chef evenings are excluded. The two complimentary dinners apply only to standard menu dinners at Pinnacle Grill and covers the surcharge only. Additional menu items such as crab legs, wine/alcohol are not covered by Star Level benefit.
17. If I become eligible for a higher benefit tier while onboard, when can I take advantage of the additional benefits?
For all cruises except Grand Voyages, your elevated benefits will take effect on your next Holland America Line cruise. If you cross a star level threshold while on board a Grand Voyage (based on days sailed), you will be upgraded to your new star level for the remainder of that voyage.
Your card key and onboard charge card, personalized with your name, will also display your Star level. 2-Star, 3-Star, 4-Star and 5-Star Mariners will also receive lapel pins.
No. The discount will be automatically applied to your onboard account and will be reflected on your receipt at time of purchase.
20. If I qualify for a discount on a pre-purchased online item, when will I receive appropriate discount credit?
Your discount credit will be registered when you are on board and will be reflected as a credit on your onboard folio. A standard 15% Service Charge is applied based on the original price of the dinner. (Our online purchasing system soon will allow discounts on select items to be credited at time of pre-purchase. Please check back for current status.)
The Pinnacle Grill, Canaletto and Tamarind all qualify for Star Level discounts. Le Cirque and De Librije and themed evenings in the Pinnacle Grill such as Chinese Dinner, Japanese Dinner, Indonesian Dinner, Australian Dinner, South America Dinner and Radio Show Dinner also receive Star Level discounts. Master Chef Dinner and Cellar Master Dinner are excluded from for the discounts. A standard 15% Service Charge is applied based on the original price of the dinner.
Evenings in the Pinnacle, Signature Dining Package and Distinctive Dining Package all qualify. Discounted dinners of 5 for the price of 4 do not qualify. A standard 15% Service Charge is applied based on the original price of the dinner.
Navigator, Admiral and Compass Wine packages are applicable. Wine cards, Cellar Master packages, individual bottle purchases, wine-by-the-glass and beverage gift cards are excluded. A standard 15% Beverage Service Charge is applied based on the original price of the wine package. The loyalty discount does not apply to the 15% Beverage Service Charge.
Non-alcoholic coffee and tea beverages are eligible. Souvenirs, coffee cards, beverage gift cards and internet packages are NOT eligible for discount.
The discount applies to all mini-bar purchases including re-stocked items for all staterooms and suites that have a mini-bar.
26. How do I receive my 15% discount for merchandise purchased on shophollandamerica.com?
During the check-out process, enter "Mariner15" in the "please enter your promo code or certificate code" section of the check-out screen.
Normal laundry and pressing service is included for qualifying Mariners. Dry cleaning and express service is not complimentary and will be charged at normal rates.
Qualifying guests will be contacted for subscription information by mail.
Qualifying Mariners can request their complimentary photo of the ship on board at the Photo Gallery.
Qualifying guests will receive communications directly from Holland America Line on eligible sailings.
For a list of eligible sailings click here.
Qualifying Mariners will be allowed to choose their disembarkation time as part of the normal onboard disembarkation process.
Look for special signage at each cruise terminal identifying the 4 and 5-Star priority check-in line.
Qualifying Mariners will receive priority tendering from ship to shore. You will need to show your stateroom key card which displays your Star Level at the designated onboard location being used to assign tender passes. There is no priority tendering from shoreside back to ship.
All port day spa specials are eligible for an additional 10% discount for qualifying Mariners. Port day specials vary, and will be communicated onboard.
36. Do you have a description for what the complimentary day pass to the Greenhouse Spa & Salon Thermal Suite is?
Each guest on the same booking will receive the benefits of the highest Mariner on the booking.
Credit will be given for land days on Holland America Line Alaska Land+Sea Journeys, but not for pre- and post-cruise tours and hotel packages in any other destinations.
For additional questions, please contact the Holland America Line Mariner Society at 1‐800‐547‐9139.
Terms and Conditions Holland America Line's Mariner Society Rewards Program (the "Program") is operated by Holland America Line ("HAL"). HAL reserves the right to modify or terminate the Program, or to change the Terms & Conditions of participation and benefits of the Program, in whole or in part, at any time with or without notice. Membership may be terminated at HAL's sole discretion for anyone appearing to be utilizing the Program in a manner inconsistent with its terms, conditions or intent. To qualify as a member of the Program, you must have taken at least one qualifying HAL cruise or have sailed with one of the World’s Leading Cruise Lines: Carnival Cruise Lines, Princess Cruises, Cunard Line, Seabourn or Costa Cruises. These guests are automatically enrolled as a Star Mariner when they make their first booking with Holland America Line because of their affiliation with the World’s Leading Cruise Lines. Program level accrual is based on the number of eligible credits ("Cruise Day credits") earned per individual; Cruise Day credits are awarded for eligible cruise days and qualified onboard purchases (net of returns), and bonuses when available. Subsequent Star levels are calculated on qualifying days and onboard spending on Holland America Line ships only. Holland America Line guests are eligible for Two-Star Mariner membership after 30 Cruise Day credits; Three-Star after 75 Cruise Day credits; Four-Star after 200 Cruise Day credits; Five-Star after 500 Cruise Day credits. Qualifying cruises exclude certain reduced cruise fares (i.e., Employee, vendor rates, etc.) and other cruises as designated by HAL at its sole discretion. All questions or disputes regarding the eligibility for the Program or provision of benefits will be resolved by HAL at its sole discretion. HAL will not be liable for refunds or for damages resulting from failure to deliver any of the Program benefits. Each Program member shall be responsible for advising the Mariner Society of contact information changes, and HAL shall have no liability for misdirected mail, or any consequences thereof. Other terms and conditions apply. Offer void where prohibited by law.