Bookings & Cancellations

Holland America Line is temporarily changing its cancellation policy and allowing guests more flexibility to cancel their cruise or Alaska Land + Sea Journey departing through October 15, 2020. Book select 2020 cruises for great offers - plus you can cancel for any reason and receive a Future Cruise Credit! (Cancel within 48 hours on cruises departing before July 31, 2020 - and within 30 days on cruises departing Aug. 1 - Oct. 15, 2020) These temporary policy changes do not apply to charter cruises. 

Book with Confidence

Now you can book your cruise with confidence: cancel your cruise for any reason and receive a Future Cruise Credit in the amount of your cancellation fees. Does not apply to charter cruises. Some restrictions apply.

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Cancellation Preference

If your booked cruise has been cancelled by the temporary suspension of shipboard operations, please fill out this cancellation form with your preferences by June 1, 2020.

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Cancellation Protection

Add a Cancellation Protection Plan to your vacation right up until the cancellation policy is in effect. With this plan, there are no age restrictions or pre-existing condition exceptions, and you’ll be able to cancel your trip for any reason and still get a refund.

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Terms and Conditions

The Book with Confidence offer (“Offer”) is available on bookings made on or before July 31, 2020 for Holland America Line cruises sailing on or before October 15, 2020 (“Eligible Cruise”). For new and existing bookings made on or before July 31, 2020 and departing through July 31, 2020, consumers can cancel at least 48 hours before the Eligible Cruise’s departure and the consumer will receive a Future Cruise Credit (“FCC”) equal to the amount of the non-refundable portion of their cancellation fees (subject to verification).  For new bookings only made between March 1, 2020 and April 30, 2020, for Holland America Line cruises sailing between August 1, 2020 and October 15, 2020, consumers can cancel up to 30 days before the Eligible Cruise’s departure and the consumer will receive a Future Cruise Credit equal to the amount of the non-refundable portion of their cancellation fees (subject to verification). The value of the FCC will be determined by the actual non-refundable cancellation fees for the Eligible Cruise’s booking. Cancellation Protection Plan or Platinum Cancellation Protection Plan premiums and reimbursed amounts shall not be included in the value of the FCC. Consumers cancelling Eligible Cruises departing through July 31, 2020 that are cancelled with at least 48 hours’ notice will automatically receive the Offer. Consumers cancelling Eligible Cruises departing August 1, 2020 through October 15, 2020 must visit https://book2.hollandamerica.com/bwc/  and fill out the form with all requested information at least 30 days before the departure date of the Eligible Cruise. Once verified and processed, the FCC will be applied to the consumer’s Mariner number. If consumer does not have a Mariner number, Holland America Line will create a Mariner number for the consumer. Please allow up to 2 weeks for processing. Consumer must use the FCC towards a future Holland America Line cruise booking. Consumer must use the FCC by December 31, 2020 or it will be forfeited in its entirety.  FCC is only valid on cruises sailing in 2020 and 2021. FCC may be subject to additional terms and conditions as provided by Holland America Line and may not be used for deposits, taxes, fees, or port expenses, or CPP/CPPP. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions.