NONPERFORMANCE OF CRUISE: REFUND POLICY AND INSTRUCTIONS
If Holland America cancels your cruise, or delays your cruise for more than 3 calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you are entitled to a refund of cruise fare and charges for accommodations, services and facilities (including port fees, taxes and other ancillary charges paid to the carrier in relation to your cruise) for the cancelled or delayed cruise.
In order to claim such a refund, on or before the 180th calendar day after the original scheduled embarkation, please submit a copy of the boarding pass, proof of payment (and amount), and a copy of the cancellation or delay notice by email to GuestRelations@HollandAmerica.com if you booked your cruise directly with Holland America or to your travel advisor if you booked your cruise through a travel advisor. You may also contact us at 877-932-4259 or 206-626-7020 (Monday through Friday from 6.a.m to 6 p.m. Pacific Time, and from 7 a.m. to 4 p.m. (Pacific Time) on Saturday and Sunday). Holland America will review the refund request and respond by email within 180 days of the date the claim is made. If Holland America finds that you may entitled to a refund, Holland America’s response may include an offer of an alternative to a refund, such as a future cruise credit, which you are free to decline.