CANCELLATION BY THE GUEST (UK)
The cancellation policy below is an excerpt of the Booking Conditions.
CANCELLATION BY THE GUEST
38. The Guest may cancel the Contract at any time prior to the commencement of the Package via their travel agent or, for Guests who have booked direct, by calling our Reservations Department, but in that event Holland America Line shall be entitled to levy a cancellation charge as a percentage of the price in accordance with the following scales.
Grand World; Grand Voyages; any segment of a Grand World or a Grand Voyage; ms Maasdam Europe; ms Veendam Europe; Amazon; Incan Empires; Circle Hawaii, Tahiti & Marquesas; ms Rotterdam Far East sailings
| Period before departure within which written notice of cancellation is received by HAL | Cancellation charges (percentage of price) |
|---|---|
| From the date of booking until 91 days before departure | Deposit |
| 90 to 76 days | 60% |
| 75 days or less before departure or failure to embark. For fly cruises, departure day is the date of the flight departure. |
100% |
ms Prinsendam Europe, Australia, New Zealand, South Pacific, South America (including Inca Discovery), Antarctica, Asia, Holidays, ms Rotterdam Caribbean
| Period before departure within which written notice of cancellation is received by HAL | Cancellation charges (percentage of price) |
|---|---|
| From the date of booking until 64 days before departure | Deposit |
| 63 to 43 days | 50% |
| 42 to 22 days | 75% |
| 21 days or less before departure or failure to embark. For fly cruises, departure day is the date of the flight departure. |
100% |
All other Europe sailings, Caribbean (excluding ms Rotterdam), Panama Canal, Mexico, Canada & New England, Alaska cruises and Land + Sea Journeys and 21 day or less Hawaii sailings
| Period before departure within which written notice of cancellation is received by HAL | Cancellation charges (percentage of price) |
|---|---|
| From the date of booking until 57 days before departure | Deposit |
| 56 to 29 days | 50% |
| 28 to 16 days | 75% |
| 15 days or less before departure or failure to embark. For fly cruises, departure day is the date of the flight departure. |
100% |
In addition to the cancellation charges set out above, Holland America Line will be entitled to levy the relevant cancellation charges applicable to any flights booked and these will apply for bookings cancelled at any time. The cancellation charges applicable to flights will vary but they could be equivalent to the full cost of the flights. The cancellation charges applicable to flights will be advised at the time of cancellation.
39. It may be possible for the Guest to re-claim these cancellation charges (less any applicable excess) under the terms of the Guest’s insurance policy. Claims should be submitted to the appropriate insurer. After departure, if the Guest disembarks whether by reason of sickness or any other reason the Guest will not be entitled to a refund of a proportion of the Package not used.
ALTERATION AND CANCELLATION BY HOLLAND AMERICA LINE PRIOR TO DEPARTURE
40. Whilst Holland America Line will do its best not to cancel or to make any significant alteration after a booking has been made, it shall nevertheless be entitled at any time prior to departure to cancel the Contract or to change and/or curtail the Package where this reasonably becomes necessary on operational, commercial or other grounds. Holland America Line will inform the Guest of any such cancellation or change of Package as quickly as possible (with, where appropriate, written confirmation as soon as reasonably possible thereafter). If Holland America Line makes a significant alteration to the Package it will inform the Guest or his travel agent as soon as reasonably possible. The Guest will have the choice of either accepting the alteration, accepting an offer of an alternative Package of comparable standard if available (Holland America Line will refund any price difference if the alternative is of a lower value) or cancelling the Package and receiving a full refund of all monies paid. The Guest recognises and agrees that it will not normally be possible for Holland America Line to offer an appropriate substitute Package which is available at about the same time as and/or with a similar itinerary to that originally booked, but Holland America Line will do its best to provide a suitable alternative Package of similar duration and value. The Guest must notify Holland America Line of his decision as soon as reasonably possible and in any event not later than 14 days of being informed of the significant alteration.
41. If the Guest cancels the Package in the circumstances set out in clause 40 or if Holland America Line cancels the Package, the Guest shall also be entitled to compensation as follows (except if the change or cancellation is due to force majeure, non-payment by the Guest or where the minimum number of Guests required for a Package to proceed is not reached).
| Period of notification given by Holland America Line | Compensation per full fare paying Guest |
|---|---|
| 120 to 43 days for Grand World; Grand Voyage; any segment of a Grand World or a Grand Voyage, ms Maasdam Europe, ms Veendam Europe, Amazon, Incan Empires, Circle Hawaii, and Tahiti & Marquesas | 5% cruise credit |
| 90 to 43 days for all Cruises - ms Prinsendam Europe; Australia, New Zealand; South Pacific; South America (including Inca Discovery), Antarctica; Asia (including ms Rotterdam Far East), Holidays; ms Rotterdam Caribbean | 5% cruise credit |
| 75 to 43 days all other Europe, Caribbean (excluding ms Rotterdam), Panama Canal, Mexico, Canada & New England, Alaska cruises and Land + Sea Journeys, and 21 day or less Hawaii sailings | 5% cruise credit |
| 42 to 29 days | 10% cruise credit |
| 28 to 15 days | 15% cruise credit |
| 14 to 0 days | 20% cruise credit |
42. The value of any cruise credit will be calculated by reference to the price actually paid for the cancelled Package and may only be used for other bookings with Holland America Line. Any such new booking must be made by no later than 31 December of the year after the date of the original Package. Credit vouchers may be redeemed against the price of the new Package net of any discount available to the Guest at the time of booking. The compensation set out above does not exclude the Guest from claiming more if he/she is entitled to do so or from requesting that compensation be provided in a different form. No consequential costs or expenses or loss of profits will be payable.
ALTERATION AND CANCELLATION BY HOLLAND AMERICA LINE AFTER DEPARTURE
43. After departure, Holland America Line does not guarantee that the ship will call at every port on the itinerary or follow every part of the advertised route or schedule or that every part of the Package will be provided. Holland America Line reserves the absolute right to decide whether or not to omit any such port(s) and/or to call at additional ports and/or to change the advertised route, schedule or Package. If Holland America Line is unable to provide a significant proportion of the Package, it will make suitable alternative arrangements, at no extra cost to the Guest, for the continuation of the Package. If the Guest does not accept them, for good reasons, or, if it is impossible to make suitable alternative arrangements Holland America Line will, where appropriate, provide the Guest with transport back to the place of departure or to another place to which Holland America Line and the Guest have agreed. In both cases Holland America Line will, where appropriate, compensate the Guest. Please note that compensation will not be payable if an alteration is minor or if Holland America Line is not able to provide a significant proportion of the Package due to force majeure.
44. Transit or part transit of straits, other sea areas controlled by vessel traffic schemes, canals, rivers and all other navigable waterways may be subject to delay due to operational circumstances and/or the requirements of the local authorities and Holland America Line shall have no liability whatsoever in respect of any such delay.