Terms & Conditions - Grand Voyage: Pole to Pole
US/Canada:
GENERAL TERMS APPLICABLE TO ALL PARTS OF THE Grand Voyage Early Booking Benefits OFFER (“Offer(s)”): Offers are available for full 2025 133-Day Grand Voyage: Pole-to-Pole to 1st/2nd guests sharing a stateroom who make a new booking on select categories by June 3, 2024. Offers are based on Promo(s) W**/UK*. Amenity values vary by category booked. Offers are available on a limited basis only, are capacity controlled (regardless of stateroom availability), and may not be combined with other offers or promotions (aside from those listed herein). Other exclusions may apply; void where prohibited. Offers and their parts are neither transferable, substitutable, nor redeemable for cash. Holland America Line (“HAL”) is neither responsible nor liable for any Offer errors, including printing, typography, or other errors. HAL may change or revoke the Offers at any time. All values are quoted in USD. If guest booking Offer received a complimentary upgrade or is purchasing a PLUS offer, promotional or stateroom amenities are based on the non-discounted category paid, not the upgraded stateroom category. For more information about our stateroom categories and suite descriptions, to view deck plans, and for full terms and conditions applicable to your cruise, please refer to HollandAmerica.com or the appropriate Holland America Line brochure. Offer ends June 3, 2024. Ships’ Registry: The Netherlands. Advertised Offer value of US$8,800 is per person based on double occupancy and applies to the 133-Day Grand Voyage: Pole-to-Pole (roundtrip Ft. Lauderdale) in a Pinnacle Suite based on the following approximate values: US$2,000 Onboard Credit; Crew Appreciation valued at US$2,328; one complimentary shore excursion valued at US$250 (must be selected from the Collections of Holland America Line list); luggage delivery service valued at US$500; Surf Wi-Fi Package valued at US$655.99; Flight Ease Air Credit valued at US$500; roundtrip group transportation between Ft. Lauderdale airport and point of cruise’s embarkment/disembarkment on the day of embarkation (January 25, 2025) and the day of disembarkation (June 7, 2025) valued at US$38; complimentary initial liquor setup (4 bottles) valued at US$100; and a “Welcome on Board” bottle of sparkling wine valued at US$21 per guest. The following amenities vary by category booked, are available throughout the entire booking window, and are valued as follows: complimentary unlimited in-suite bottled water and soft drinks valued at US$1,117 and complimentary laundry, dry cleaning, and pressing valued at US$798. The Grand Mariner discount is valued at US$500 per person and is available to guests who have previously sailed on a Holland America Line Grand Voyage. Pay in Full Saving Option: Pay in full by June 3, 2024, and save an additional 3% from the applicable fare. Applicable to full-cruise and segment-cruise guests, including 3rd/4th persons. Agent commission is based on the fare paid after all promotions are applied.
Onboard Credit (“OBC”) Offer: OBC will be applied to guest’s folio account and amount varies based on stateroom type as follows: US$2,000 per person (US$4,000 per stateroom) for guests booked in a Pinnacle Suite (PS) stateroom; US$1,000 per person (US$2,000 per stateroom) for guests booked in a Neptune Suite (SA–SB) stateroom; US$750 per person (US$1,425 per stateroom) for guests booked in a Vista Suite (A–BC) stateroom; US$500 per person (US$800 per stateroom) for guests booked in a Lanai (CA) or Ocean View (C–F) stateroom. Limit: One (1) OBC per guest and available only for 1st/2nd guests in a stateroom. OBC is neither refundable, transferable, nor redeemable for cash and has no cash value. OBC may be used only on the cruise for which it was awarded and expires at the end of such cruise. OBC may not be used in the Casino or on other specified fees or items. Crew Appreciation is paid on behalf of the guest for onboard items/charges but does not include other service charges, including, but not limited to, Crew Appreciation for bar, dining room, wine accounts and spa/salon services. Shore Excursion: Guest will receive one (1) shore excursion per person. Excursion is non-refundable and must be chosen from the Collections of Holland America Line list. Shore Excursion credit can neither be redeemed for cash value nor applied to a non–shore excursion item. Luggage Delivery Service: Delivery is available for U.S. and Canadian residents only and available only to/from your home residence to the ship in Ft. Lauderdale. HAL will deliver up to 5 suitcases/bags for guests booked in Pinnacle Suite (PS) and Neptune Suite (SA–SB) staterooms; up to 4 suitcases/bags for guests booked in Vista Suite (A–BC) staterooms; and up to 3 suitcases/bags for guests booked in Lanai (CA) staterooms and Ocean View (C–F) staterooms. HAL is not responsible for luggage or items contained therein. Guests should not leave personal documents, valuables or money in luggage left for delivery. In-suite Liquor Setup and Sparkling Wine: Available only for Pinnacle Suite (PS), Neptune Suite (SA–SB) and Vista Suite (A-BC) staterooms. Guest must be 21 years of age or older to receive in-suite liquor or sparkling wine. Guests under the age of 21 shall not receive any substitute beverage or item. 3% Pay in Full Discount: Guests who pay their full cruise fare on or before June 3, 2024, receive a 3% discount off such cruise fare. Discount does not apply to Taxes, Fees & Port Expenses or any other expenses or costs. Surf Wi-Fi Package: Internet usage is subject to HAL standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. The plan can be activated on any device, but only one device can be actively connected at a time. Offer applies to 1st/2nd guests in a stateroom only. US$500 Air Credit is per person for flights booked through Flight Ease. Flights are subject to availability. Air Credit must be used by the time of voyage departure. Airport Transfers are provided to/from Ft. Lauderdale (FLL) airport on the day of embarkation (January 25, 2025) and the day of disembarkation (June 7, 2025) for up to two people per stateroom using standard transportation; guests flying into different airports shall not receive airport transfers. If any guest flies in earlier than the date of cruise embarkment or flies home later than the day of cruise disembarkment, then no airport transportation may be provided. Guests driving to the point of embarkment/disembarkment shall not be eligible for this part of the Offer.
As we travel across the oceans and to remote areas of the world, it’s possible we may experience reduced or intermittent satellite connection. Although the high bandwidth satellite footprint is extensive, it does not cover the entire world. In some instances, our location and surrounding terrain can contribute to a slower browsing experience, partial loss of signal, or temporary outage. We thank you for your patience during these times and recommend that you log out and try back later once the ship has relocated.
International:
GENERAL TERMS APPLICABLE TO ALL PARTS OF THE Grand Voyage Early Booking OFFER Benefits (“Offer(s)”): Offers are available for full 2025 133-Day Pole-to-Pole Voyage to 1st/2nd guests sharing a stateroom who make a new booking on select categories by June 3, 2024. Offers are based on Promo(s) W**/UK*. Amenity values vary by category booked. Offers are only available on a limited basis and are capacity controlled (regardless of stateroom availability) and may not be combined with other offers or promotions (aside from those listed herein). Other exclusions may apply; void where prohibited. Offers and their parts are not transferable, not substitutable, and not redeemable for cash. Holland America Line (“HAL”) is not responsible or liable for any Offer errors, including printing, typography, or other errors. HAL may change or revoke the Offers at any time. All values are quoted in USD. If guest booking Offer received a complimentary upgrade or purchasing a PLUS offer, promotional or stateroom amenities are based on the non-discounted category paid, not the upgraded stateroom category. For more information about our stateroom categories and suite descriptions, to view deck plans, and for full terms and conditions applicable to your cruise, please refer to HollandAmerica.com or the appropriate Holland America Line brochure. Offer ends June 3, 2024. Ships’ Registry: The Netherlands. Advertised Offer value of US$8,800 is per person based on double occupancy and applies to the 133-Day Pole-to-Pole Voyage (roundtrip Fort Lauderdale) in a Pinnacle Suite based on the following approximate values: US$2,000 Onboard Credit; Crew Appreciation valued at US$2,328; one complimentary shore excursion valued at US$250 and must be selected from the Collections of Holland America Line list; Surf Wi-Fi package valued at US$655.99; Flight Ease Air Credit valued at US$500; Roundtrip group transportation between Ft. Lauderdale airport and point of cruise’s embarkment/disembarkment on the day of embark (January 25, 2025) and the day of disembark (June 7, 2025) valued at US$38; complimentary initial liquor setup (4 bottles) valued at US$100; and a “Welcome on Board” bottle of sparkling wine valued at US$21 per guest. The following amenities vary by category booked and are available throughout the entire booking window and are valued as follows: complimentary unlimited in-suite bottled water and soft drinks valued at US$1,117 and complimentary laundry, dry cleaning, and pressing valued at US$798. The Grand Mariner discount is valued at US$500 per person and is available to guests who have previously sailed on a Holland America Line Grand Voyage. Pay in Full Saving Option: Pay in full by June 3, 2024, and save an additional 3% from the applicable fare. Applicable to full-cruise and segment-cruise guests, including third and fourth persons. Agent commission is based on the fare paid after all promotions are applied.
Onboard Credit (“OBC”) Offer: OBC will be applied to guest’s folio account and amount varies based on stateroom type as follows: US$2000 per person (US$4000 per stateroom) for guests booked in a Pinnacle Suite (PS) stateroom; US$1000 per person (US$2000 per stateroom) for guests booked in a Neptune Suite (SA-SB) stateroom; US$750 per person (US$1425 per stateroom) for guests booked in a Vista Suite (A-BC) stateroom; US$500 per person (US$800 per stateroom) for guests booked in a Lanai (CA) or Ocean-View (C-F) stateroom. Limit: One (1) OBC per guest and available only for 1st/2nd guests in a stateroom. OBC is not refundable, transferable, or redeemable for cash and has no cash value. OBC may only be used on the cruise it was awarded in connection with and expires at the end of such cruise. OBC may not be used in the casino or on other specified fees or items. Crew Appreciation: is
As we travel across the oceans and to remote areas of the world, it’s possible we may experience reduced or intermittent satellite connection. Although the high bandwidth satellite footprint is extensive, it does not cover the entire world. In some instances, our location and surrounding terrain can contribute to a slower browsing experience, partial loss of signal or temporary outage. We thank you for your patience during these times and recommend that you log out and try back later once the ship has relocated.
Australia:
GENERAL TERMS APPLICABLE TO ALL PARTS OF THE Grand Voyage Early Booking OFFER Benefits (“Offer(s)”): Offers are available for full 2025 133-Day Pole-to-Pole Voyage to 1st/2nd guests sharing a stateroom who make a new booking on select categories by June 3, 2024. Offers are based on Promo(s) W**/UK*.. Amenity values vary by category booked. Offers are only available on a limited basis and are capacity controlled (regardless of stateroom availability) and may not be combined with other offers or promotions (aside from those listed herein). Other exclusions may apply; void where prohibited. Offers and their parts are not transferable, not substitutable, and not redeemable for cash. Holland America Line (“HAL”) is not responsible or liable for any Offer errors, including printing, typography, or other errors. HAL may change or revoke the Offers at any time. All values are quoted in USD. If guest booking Offer received a complimentary upgrade or purchasing a PLUS offer, promotional or stateroom amenities are based on the non-discounted category paid, not the upgraded stateroom category. For more information about our stateroom categories and suite descriptions, to view deck plans, and for full terms and conditions applicable to your cruise, please refer to HollandAmerica.com or the appropriate Holland America Line brochure. Offer ends June 3, 2024. Ships’ Registry: The Netherlands. Advertised Offer value of $8,800 is per person based on double occupancy and applies to the 133-Day Pole-to-Pole Voyage (roundtrip Fort Lauderdale) in a Pinnacle Suite based on the following approximate values: $2,000 Onboard Credit; Crew Appreciation valued at $2,328; one complimentary shore excursion valued at $250 and must be selected from the Collections of Holland America Line list; Surf Wi-Fi package valued at $655.99; Flight Ease Air Credit valued at $500; Roundtrip group transportation between Ft. Lauderdale airport and point of cruise’s embarkment/disembarkment on the day of embark (January 25, 2025) and the day of disembark (June 7, 2025) valued at $38; complimentary initial liquor setup (4 bottles) valued at $100; and a “Welcome on Board” bottle of sparkling wine valued at $21 per guest. The following amenities vary by category booked and are available throughout the entire booking window and are valued as follows: complimentary unlimited in-suite bottled water and soft drinks valued at US$1,117 and complimentary laundry, dry cleaning, and pressing valued at US$798. The Grand Mariner discount is valued at US$500 per person and is available to guests who have previously sailed on a Holland America Line Grand Voyage. Pay in Full Saving Option: Pay in full by June 3, 2024, and save an additional 3% from the applicable fare. Applicable to full-cruise and segment-cruise guests, including third and fourth persons. Agent commission is based on the fare paid after all promotions are applied.
Onboard Credit (“OBC”) Offer: OBC will be applied to guest’s folio account and amount varies based on stateroom type as follows: $2000 per person ($4000 per stateroom) for guests booked in a Pinnacle Suite (PS) stateroom; $1000 per person ($2000 per stateroom) for guests booked in a Neptune Suite (SA-SB) stateroom; $750 per person ($1425 per stateroom) for guests booked in a Vista Suite (A-BC) stateroom; $500 per person ($800 per stateroom) for guests booked in a Lanai (CA) or Ocean-View (C-F) stateroom. Limit: One (1) OBC per guest and available only for 1st/2nd guests in a stateroom. OBC is not refundable, transferable, or redeemable for cash and has no cash value. OBC may only be used on the cruise it was awarded in connection with and expires at the end of such cruise. OBC may not be used in the casino or on other specified fees or items. Crew Appreciation: is paid on behalf of the guest for on-board items/charges but does not include other service charges including, but not limited to Crew Appreciation for bar, dining room, wine accounts and spa/salon services. Shore Excursion: Guest will receive one (1) shore excursion per person. Excursion is non-refundable and must be chosen from the Collections of Holland America Line list. Shore excursion credit cannot be redeemed for cash value or applied to a non-shore excursion item. In-suite Liquor Setup and Sparking Wine: Available only for Pinnacle suite (PS), Neptune Suite (SA-SB), Vista Suite (A-BC) staterooms. Guest must be 21 years or older to receive in-suite liquor or sparkling wine. Guests under the age of 21 shall not receive any substitute beverage or item. 3% Pay in Full Discount: Guests that pay their full cruise-fare on or before June 3, 2024 receive a 3% discount off such cruise-fare. Discount does not apply to Taxes, Fees, or Port Expenses or any other expenses or costs. Surf Wi-Fi Package: Internet usage is subject to HAL standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. The plan can be activated on any device but only one device can be actively connected at a time. Offer applies to guests 1 & 2 only in a stateroom. US$500 Air Credit is per person for flights booked through Flight Ease. Flights are subject to availability. Air credit must be used by the time of voyage departure. Airport Transfers are provided to/from Ft. Lauderdale (FLL) airport on the day of embark (January 25, 2025) and the day of disembark (June 7, 2025) for up to 2 people per stateroom in standard transportation; guests flying into different airports shall not receive airport transfers. If any guest flies in earlier than the date of cruise embarkment or flies home later than the day of cruise disembarkment, then no airport transportation may be provided. Guests driving to the point of embarkment/disembarkment shall not be eligible for this part of the Offer.
As we travel across the oceans and to remote areas of the world, it’s possible we may experience reduced or intermittent satellite connection. Although the high bandwidth satellite footprint is extensive, it does not cover the entire world. In some instances, our location and surrounding terrain can contribute to a slower browsing experience, partial loss of signal or temporary outage. We thank you for your patience during these times and recommend that you log out and try back later once the ship has relocated.
To be read in conjunction with the Holland America Line Passage contract www.hollandamerica.com which guests will be bound by. Whilst all information is correct at time of publication, offers are subject to change or withdrawal. Carnival plc trading as Carnival Australia ABN 23 107 998 443 as agent for Holland America Line.