Book Your Cruise with Confidence

Book your cruise with confidence because you can cancel with our guarantee: Holland America Line values your well-being and appreciates your loyalty. To give you peace of mind and keep you confident in the transformative power of travel, we have enacted new short-term cancellation policies for cruise bookings that sail through December 31, 2021.

You can cancel your cruise for any reason and receive a Future Cruise Credit in the amount you have paid to Holland America Line. Some restrictions apply.

Cruises departing on or before  December 31, 2021

You may cancel your booking no less than 30 days prior to sailing
For bookings made by August 31, 2020 on cruises departing on or before December 31, 2021, you must complete the following to receive your Future Cruise Credit:
1. Cancel your booking
2. Submit Book with Confidence Form to request your Future Cruise Credit
3. Receive email notification that your Future Cruise Credit has been issued

How to redeem your Future Cruise Credit

Once your Future Cruise Credit has been issued to your account, you have 12 months from date of issue to book another cruise (departing on or before December 31, 2022) using the credit. To make your new booking, please contact Holland America Line at:

Seattle Office (USD/CAD currency)
Contact us at 1-800-577-1728 or 206-626-7395
Monday – Friday, 6:00 a.m. – 5:00 p.m. PT

Rotterdam Office (EUR currency)
Contact us at 00800 1873 1873
Monday – Friday, 9:00 a.m. – 6:00 p.m.
For Netherlands contact us at 0800 724 5425.
Monday – Friday, 9:00 a.m. – 6:00 p.m.

Southampton Office (GBP currency)
Contact us at 0344 338 8605
Monday – Friday, 9:00 a.m. – 5:30 p.m.

Sydney Office (AUD currency)
Contact us at 1 300 987 322
Monday – Friday, 8:30 a.m. – 7:00 p.m.

Terms & Conditions

The Book with Confidence offer ("Offer") is available for Holland America Line cruises sailing on or before December 31, 2021 ("Eligible Cruise"). For new and existing bookings only made by August 31, 2020, for Holland America Line cruises sailing on or before December 31, 2021, consumers can cancel up to 30 days before the Eligible Cruise’s departure and the consumer will receive a Future Cruise Credit ("FCC") equal to the non-refundable amount paid to Holland America Line. The value of the FCC is subject to verification and will be determined by the actual non-refundable cancellation fees for the Eligible Cruise's booking, less any amount refunded in the form of original payment. Cancellation Protection Plan or Platinum Cancellation Protection Plan ("CPP"/"CPPP") premiums and reimbursed amounts shall not be included in the value of the FCC. Consumers cancelling Eligible Cruises must visit https://book2.hollandamerica.com/bwc/ and fill out the form with all requested information at least 30 days before the departure date of the Eligible Cruise. Once verified and processed, the FCC will be applied to the consumer’s Mariner number. If consumer does not have a Mariner number, Holland America Line will create a Mariner number for the consumer. Consumer must use the FCC towards a future Holland America Line cruise booking within 12 months from date of issue or it will be forfeited in its entirety. FCC is only valid on cruises sailing in 2020 - 2022. FCC may be subject to additional terms and conditions as provided by Holland America Line and may not be used for deposits, taxes, fees, or port expenses, or CPP/CPPP. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions.

Cancellation Protection

Add a Cancellation Protection Plan to your vacation right up until the cancellation policy is in effect. With this plan, there are no age restrictions or pre-existing condition exceptions, and you’ll be able to cancel your trip for any reason and still get a refund.