Book Your Cruise with Confidence
You can cancel your cruise for any reason and receive a Future Cruise Credit in the amount of your cancellation fees. Some restrictions apply.
Cruises departing on or before July 31, 2020
• Booking is cancelled no less than 48 hours prior to sailing
For cruises departing on or before July 31, 2020, you can cancel your cruise no less than 48 hours before departure and your Future Cruise Credit will be automatically applied to your Mariner number in approximately 60 to 90 days. No further action is required.
Cruises departing between August 1–October 15, 2020
• Booking is cancelled no less than 30 days prior to sailing
For bookings made between March 1–April 30, 2020 on cruises departing August 1–October 15, 2020, you must complete the following to receive your Future Cruise Credit:
1. Cancel your booking
2. Submit Book with Confidence Form to request your Future Cruise Credit
3. Receive email notification that your Future Cruise Credit has been applied in approximately two weeks
How to redeem your Future Cruise Credit
Once your Future Cruise Credit has been applied to your Mariner number, you have until December 31, 2020 to redeem the credit. Please call your travel agent or Holland America Line to redeem and book.
Terms & Conditions
The Book with Confidence offer (“Offer”) is available on bookings made on or before July 31, 2020 for Holland America Line cruises sailing on or before October 15, 2020 (“Eligible Cruise”). For new and existing bookings made on or before July 31, 2020 and departing through July 31, 2020, consumers can cancel at least 48 hours before the Eligible Cruise’s departure and the consumer will receive a Future Cruise Credit (“FCC”) equal to the amount of the non-refundable portion of their cancellation fees (subject to verification). For new bookings only made between March 1, 2020 and April 30, 2020, for Holland America Line cruises sailing between August 1, 2020 and October 15, 2020, consumers can cancel up to 30 days before the Eligible Cruise’s departure and the consumer will receive a Future Cruise Credit equal to the amount of the non-refundable portion of their cancellation fees (subject to verification). The value of the FCC will be determined by the actual non-refundable cancellation fees for the Eligible Cruise’s booking. Cancellation Protection Plan or Platinum Cancellation Protection Plan premiums and reimbursed amounts shall not be included in the value of the FCC. Consumers cancelling Eligible Cruises departing through July 31, 2020 that are cancelled with at least 48 hours’ notice will automatically receive the Offer. Consumers cancelling Eligible Cruises departing August 1, 2020 through October 15, 2020 must visit https://book2.hollandamerica.com/bwc/ and fill out the form with all requested information at least 30 days before the departure date of the Eligible Cruise. Once verified and processed, the FCC will be applied to the consumer’s Mariner number. If consumer does not have a Mariner number, Holland America Line will create a Mariner number for the consumer. Please allow up to 2 weeks for processing. Consumer must use the FCC towards a future Holland America Line cruise booking. Consumer must use the FCC by December 31, 2020 or it will be forfeited in its entirety. FCC is only valid on cruises sailing in 2020 and 2021. FCC may be subject to additional terms and conditions as provided by Holland America Line and may not be used for deposits, taxes, fees, or port expenses, or CPP/CPPP. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions.