Greetings,

At Holland America Line, we believe travel has the power to change the world. We consider it our higher purpose to help make the world a better place through opening minds, building connections, and inspiring a shared humanity.

For more than 140 years, Holland America Line has been a recognized leader in cruising. If you are looking for some of the most spacious and comfortable ships at sea, award-winning service, exquisite dining, extensive activities and enrichment programs and compelling worldwide itineraries, you've come to the right place.

Our fleet of 14 modern classic ships offers more than 500 sailings a year visiting all seven continents. Cruises include both popular and less-traveled ports in the Caribbean, Alaska, Europe, Mexico, South America, the Panama Canal, Australia, New Zealand and Asia — as well as unique voyages to the Amazon, Antarctica and our extended Grand Voyages.

Holland America Line is proud of its environmental program. The company earned its initial ISO 14001 certification in June 2006. As the internationally recognized standard for environmental management, ISO 14001 encompasses virtually every aspect of our ships' operations. Holland America Line has been recertified to meet that standard again and again — demonstrating our belief that the safeguarding of our guests, crews, ships and the environment in which we live and operate is not only the right thing to do, it is essential to the successful conduct of our business.

As part of our collective social responsibility, the company, employees, and guests have joined together to give back to communities and organizations around the world. Whether it's donating shipboard items to an orphanage, cleaning up a neighborhood park, walking 5K onboard to raise funds for cancer research, or donating money to disaster relief, Holland America Line and our employees share time and resources to make a difference.

Every Holland America Line employee is committed to providing a truly extraordinary experience for our guests. We look forward to welcoming you aboard.

Orlando Ashford
President

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For more than 140 years, the safety and security of our guests has been our highest priority. Every decision we make starts with that basic rule.

 

We have a safety culture throughout our organization, both on our ships and within our Seattle, Washington headquarters. It begins with the design and equipping of our ships. We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections. All of this occurs under a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations.

 

View our safety and security videos.

Deposits are required and are generally due within five days after you’ve made your reservation. Final payment is generally due no later than 75 days prior to departure depending on the cruise you have booked, although some of our cruises have different final payment date requirements. We recommend you protect your cruise vacation investment with a Holland America Line cancellation protection plan at the time you make your deposit, which will provide coverage in case you should need to cancel your reservation or miss part of your purchased cruise. The cancellation protection plan may still be purchased after you purchase your cruise.

Yes. Holland America Cruise Line features special pre-or post-hotel packages that allow you to extend your vacation in either your port of embarkation or debarkation. Some of the world's greatest travel highlights are within reach, both before and after your cruise. Why not plan a little extra time and extend your experience even further with an expertly guided tour? Or explore at your own pace, with a premium hotel as your home base.

You can explore on your own or take a guided tour (referred to as shore excursions). Holland America Line offers a wide variety of shore excursions to fit your lifestyle, ranging from easygoing activities to high adventure. Search ancient ruins or hunt for shopping bargains. Ride a raft over river rapids or a horse across hills and beaches. Climb a mountain or a pyramid. Or sun and swim at some of the world’s most beautiful beaches. Each of our tours provides the highest level of quality, safety, convenience and value. Once you have booked your cruise, you can easily book your shore excursions online; we recommend you book early for the best selection.

Rarely. Cruise itineraries ply some of the calmest waters in the world. In addition, stabilizers on modern ships, availability of advance weather information, and development of effective preventative medications have greatly reduced the incidence of motion discomfort.

For your convenience Holland America Line has partnered with luggage transport services offering a variety of services with the sole purpose of easing your travel! By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time.

View our Onboard Communications section for emergency phone numbers and telephone options to/from the ship. Share and review this information prior to leaving for your vacation.

Protect your cruise vacation investment with our Cruise Protection Plan. Our Standard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid (90% if you purchase our CPP Platinum Plan). We are excited to now be able to offer our Cancellation Protection Plan to all of our guests, even after a cruise is booked. To add our Cancellation Protection Plan to your new or existing cruise booking, please call us at 1‐877‐932‐4259.

If you have booked both air and hotel accommodations through Holland America Line, transfers are included. If you have made your own airline arrangements in conjunction with a hotel package, you may receive a complimentary transfer between the airport and hotel. For peace of mind, we recommend booking your flights through Holland America Line. Holland America Line's Flight Ease ® features transportation from a number of cities to your cruise, as well as transfers between the airport and ship on sailing day. It's the easy, hassle-free way to travel to and from your cruise. For more information, click here.

Among the many delights of a Holland America cruise are the thoughtful and unexpected touches that make your cruise vacation especially memorable. With Indulgences, our onboard gift program, we invite guests as well as their friends and family to join us in the spirit of creating special moments.

Pack as you would for any resort. Cruise vacations are casual by day, whether you're on the ship or ashore. The suggested attire for most evenings is resort casual; slacks and collared shirts for men, and casual dresses, slacks and informal evening-wear for women. On gala nights women usually wear a suit, cocktail dress or gown and men wear a jacket and tie, dark suit, or tuxedo.

To better align with guest wishes and health concerns, Holland America Line will implement a new smoking policy beginning in January 2017. Please see below for details.

Smoking Policy beginning January 2017:

Effective with the first sailings for all ships beginning in January 2017, the following smoking policy is in effect:

For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. No smoking of any kind will be permitted on any stateroom verandah.

The designated smoking areas for all ships are as follows unless otherwise noted:

  • Sea View (Retreat) Bar/Pool on starboard side only. On Prinsendam, Koningsdam, and Nieuw Statendam, smoking is allowed on the port side only
  • Sun Bar on Koningsdam and Nieuw Statendam
  • Sports Deck forward and aft of Crow's Nest on starboard side on Maasdam, Veendam, Volendam, Zaandam, Rotterdam and Amsterdam
  • Oak Room on Noordam only, including cigar and pipe smoking
  • Designated areas for active slot players in Casinos*. Oosterdam and Eurodam casinos are completely non-smoking. Noordam Casino is completely non-smoking, with the exception of two nights per cruise.

Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed.

Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas.

Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations.

Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible.

Cruising really is the perfect way to travel the world. No other vacation experience offers you the all-inclusive convenience and pleasure of multiple destinations, beautiful scenic cruising, wonderful shore excursions, and a wide array of onboard activities.

 

Holland America Line has a long and proud history of delivering extraordinary vacation experiences, a tradition that began in the Netherlands more than 137 years ago. Today, cruises have a higher percentage of satisfied customers than any other travel experience.

 

Your mid-sized ship serves as your luxurious hotel, featuring spacious public spaces with fresh floral arrangements and multi-million dollar collections of art and antiques, award-winning restaurants and elegant staterooms—most with ocean views or private verandahs. Most meals and entertainment are included in your cruise fare, which makes a Holland America Line cruise the best vacation value.

Cruises can be as long or short as you choose. Cruise itineraries range from two days to 112 days and can vary among long days at sea, short trips to nearby destinations, or more port-intensive trips. Whatever itinerary you choose, and for however long your cruise may be, you will enjoy some of the most spacious and comfortable ships at sea, along with award-winning service, five star dining, extensive activities and enrichment programs, and compelling worldwide itineraries.

Holland America Line cruises visit over 320 ports worldwide, and practically every destination is accessible by water. You can embark on your cruise vacation from a wide variety of ports close to home, or exciting, exotic locations worldwide. An African safari, a Mexican fiesta, the Alaskan wilderness, a Japanese shrine, a European adventure... the choice is yours. Explore more possibilities on our Cruise Destinations page and experience the world with Holland America Line.

Cruising is for everyone, and we welcome and cater to families with children. Holland America Line provides youth and teen activities and facilities specifically for younger guests, such as Club HAL, the Club HAL Gameroom, and The Loft. Supervised fun and babysitting services are also available. Plus, kids and families love the wide selection of food choices available when dining on board Holland America Line ships.

Cruises feature extensive on-board enrichment programs and activities every day. Take a self-guided art tour, lounge by the pool, practice yoga or work out in the fitness center, or pamper yourself with a spa treatment and indulge in world-class luxury shopping. You can also choose from a variety of group activities such as cooking and computer classes, basketball, volleyball, bridge and board games to name a few. Or you can do nothing at all. It's entirely up to you.

Throughout your cruise vacation, you may enjoy delicious and innovative menus across a broad range of dining venues. On your Holland America Line cruise you're free to dine As You Wish®, from a casual bite poolside to a formal five-course affair in our classic main Dining Room, where you can choose traditional pre-set seating or a flexible open schedule. Take advantage of 24-hour room service on your verandah, or enjoy a sophisticated meal in the elegant Pinnacle Grill. The choice is always yours.

Nighttime on a cruise ship can be as engaging or relaxing as you’d like. An energized nightlife beckons: dance the night away in the nightclub; treat yourself to exciting Broadway-style shows featuring award-winning talent; try your luck in the casino; or enjoy a cocktail and live entertainment in one of the many lounges. You can also relax in the privacy of your stateroom and enjoy a movie from our well-stocked DVD library. The choice is yours.

Every day aboard a Holland America cruise ship brings a wealth of cruise activities and indulgences, along with the freedom to partake in as many — or as few — as you please. On a Holland America Line cruise, you do what you want, when you want. You can do everything or absolutely nothing. It's your choice. We recommend that you explore our wide-range of activities to find those that appeal to you.

From time to time, guests encounter transportation delays in getting to their cruise ship. If it is your day of sailing and this happens to you, please follow these guidelines: First, advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Working directly with the carrier is important as the airlines are usually able to arrange alternative flights. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ship's scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to advise you of arrangements to minimize disruptions in your vacation plans. Ask the airline to immediately advise our Air/Sea Department, or call us yourself at 1-800-628-4771 or 1-206-286-3294. Air/Sea representatives are available 24 hours a day, 7 days a week and 365 days a year. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. All other questions and concerns regarding air arrangements should be directed to your travel professional. For further information on our relationship with airlines, please refer to your Cruise Contract. If you have purchased air transportation independently from Holland America, you will be responsible for any and all expenses incurred when joining the vessel in progress.

On days of sailing, Holland America representatives will be stationed in the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. You will recognize our representatives by their Holland America signs. If you don't see our representatives, please have one paged. Please note: This service is available only on days of sailing.

Some countries impose an arrival or departure tax, which cannot be included on an air ticket. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency.

Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure to verify all the flight numbers, departure and arrival times shown on your ticket and provide a home telephone number. (Reconfirm international flights 72 hours prior to your departure from home.) Also, please remember to confirm all flights booked directly by your travel professional. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. Also, have your identification, travel documents and tickets readily available. Holland America Line cannot confirm or reconfirm flights, seat assignment requests and other special services, such as special meals or wheelchair assistance, from on board our vessels. Your travel professional, however, may assist with these arrangements once you receive your tickets.

Viewing Your Air Itinerary

Once you are given your airline reservation code, found in your documents on either the e-ticket or paper tickets, you can view your flights online at https://www.hollandflightease.com. Enter your reservation code given to you by Holland America Line, passenger last name and password: hollandamerica

We are pleased to offer Flight Ease®, featuring transportation from a number of cities to your cruise, as well as transfers between the airport and ship on sailing day. Flight Ease offers convenient booking assistance by one of our experienced Reservations Agents, competitive pricing, 24-Hour assistance and next port protection. If you are interested in greater flexibility when booking an air schedule, our Flexible Fares may be the option you are seeking. If you are sure of your plans and looking for potentially lower air rates, our Restricted Fares may work best for your travel schedule.

Flight Ease® is offered at an additional charge to your cruise fare. Certain conditions and restrictions apply. In some cases a Home City Motor Coach will be substituted for airline flights. (Some examples of this would be: Seattle to/from Vancouver BC, Ft. Lauderdale to/from Miami or West Palm Beach, Montreal to/from Boston.)

If you purchase air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the vessel in progress.

Air Changes/Refunds

Prices and availability are not guaranteed until the cruise and air booking are paid in full. Cancelling your cruise/Land+Sea booking for any reason will cancel any air bookings associated with the cruise/Land+Sea booking, and fees will be applied if applicable.

Flexible Fares: No fees will be charged for changes and cancellations made prior to the cruise final payment due date. Changes to the booking may require cancellation and rebooking of flights. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. If the current available price exceeds the original airfare, the guest must pay the additional charge. Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket, per ticket. Tickets are nontransferable. In some instances, name changes will not be permitted and will require cancellation and rebooking of flights. Prices are subject to increase prior to the time you make full payment for your air-inclusive cruise or Land+Sea Journey. Prices are not subject to increase after you make full payment except for charges resulting from increases in government imposed taxes or fees. Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date.

Restricted Fares: Full payment for air reservation is required at the time of air booking. Tickets are nonrefundable. Any changes will result in the cancellation of the air booking. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. FACs are nontransferable, and nonrefundable. Tickets are nontransferable and name changes are not allowed. FACs only apply to U.S. resident bookings, and are not available to guests who have requested refunds under a Holland America Line Cancellation Protection Plan.

Air Rates/Taxes and Fees

Air rates will be quoted at the time of booking. Air rates are for e-tickets, per person and include all flight taxes and fees. Other charges may be directly assessed by airlines or airports and are the responsibility of the passenger.

Airline Service Requests and Baggage Charges

Please contact each airline directly to request or confirm meals, oxygen, wheelchair or other airport assistance. Guests travelling with other guests who originate from different cities or who request Flight Ease at different times may not receive routings on the same flights. Once you have booked your flight, please check the airline’s website or contact the airline directly for information regarding baggage fees and other charges. Each airline has its own baggage allowance policy. You are responsible for all baggage fees, including any excess baggage charges imposed by airlines.

Airline Schedule Changes

Airline bookings are subject to flight schedule changes by the airlines. Schedule changes can occur at any time and may affect your flights. Holland America Line is not responsible for airline schedule changes. Holland America Line will try to assist guests affected by airline schedule changes so that flights booked will meet ship embarkation and disembarkation requirements. Any associated costs related to or caused by an airline schedule change is the responsibility of the guest. Changes initiated by guests to flight schedules are subject to applicable costs and fees, and may require cancellation and rebooking of flights at the available rates and space.

Seat Assignments

Seat assignments are controlled by the airlines, but may be requested for most flights in the Flight Ease system based on availability in the airline’s reservation system at the time of booking. Seat assignments are not guaranteed and the airline may change seat assignments. Some airlines charge for seat assignments. Any fees related to seat assignments are collected by the airline directly. Some low-cost fares do not allow pre-assigned seats; guests without seat assignments prior to the flight date will have seats assigned by the airline at check-in on the date of travel.

Liability and Relation with Airlines

As the airfares we use are based on capacity controlled, promotional, and group fares, we may limit or close sales without prior notice at any time. If, due to any cause beyond our control, we are unable to arrange for air travel or the air travel we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air price paid to us. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline's ticket and tariffs and all applicable governmental laws and regulations. Passengers who are booked by Holland America on a Holland America charter flight are guaranteed a reservation on the cruise ship. If a passenger confirmed on a Holland America charter flight is unable to board the ship due to cancellation or delay of the charter flight, the passenger will receive a full refund for the complete itinerary that includes the cruise fare, charter flight fee, and applicable taxes, fees and surcharges.

Overnight Hotel Accommodations

It may be necessary for passengers to overnight en route to or from their cruise due to airline schedules and/or availability. If deemed necessary, the cost of hotel accommodations is not included in the air price. Hotel options and costs will be communicated to and agreed by guests prior to being confirmed Passengers are always responsible for meals and items of a personal nature.

For some packages, Flight Ease guests may incur an additional air cost due to a stopover.

Transfers

Please refer to Transfers.

Hotel Packages

If you have booked your hotel accommodations through Holland America Line, transfers are included between the airport, hotel and ship. Please notify Holland America Line of your air travel schedule no later than 14 days prior to your arrival otherwise we will not be able to transfer you from the airport. If you booked your air travel through Holland America Line, then we already have your schedule.

Purchasing Transfers

Transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Transfers are available to Flight Ease® guests and to guests who have independent flight plans. Guests with independent flight arrangements must advise Holland America Line of their flight details at least 14 days prior to departure by completing on-line check-in.

Transfers are also available for purchase between select cities such as Amsterdam/Rotterdam, Ft. Lauderdale/Miami, Seattle/Vancouver and Seward/Anchorage connecting to and from Holland America ships. Transfers between select city center locations and Holland America ships are available in Amsterdam, Barcelona, London, Rotterdam, Rome and Sydney.

Reservations and payment are preferred 14 days prior to departure, but available up to 3 days before departure by calling:

  • US: 800-426-0327 5:00 am to 7:00 pm PT Monday-Friday and 6:00 am to 5:00 pm (Pacific Time) Saturday and Sunday.
  • UK: 0844 338 8600 9:00 am to 6:00 pm Monday-Friday and 9:00 am to 5:00 pm Saturday. The office is closed on Sunday.
  • AU: 1300 987 321 8:30 am to 7:00 pm Monday-Friday and 9:00 am to 5:00 pm Saturday. The office is closed on Sunday.
  • NL: 0800 724 5425 9:00 am to 6:00 pm Monday-Friday and 9:00 am to 4:00 pm Saturday. The office is closed on Sunday.
  • EU: 00800 1873 1873 9:00 am to 6:00 pm Monday-Friday and 9:00 am to 4:00 pm Saturday. The office is closed on Sunday.

Unused transfers are not refundable.

 

Accessible Transfer Requirements

If you have purchased a transfer through Holland America Line or have booked a Land+Sea Journey and require a lift vehicle, please have your travel agent advise our Access & Compliance Department at 800-547-8493, as soon as possible, so we can arrange a special transfer or lift equipped motorcoach for your Land+Sea Journey. Please reconfirm any special transfer requirements for disembarkation with the Front Office after you board. For cities of embarkation and/or disembarkation, other than in the United States, wheelchair lift vehicles may not be available. Please call Access & Compliance for detailed information.

Embarkation times are printed on the Signature Preferred Boarding Pass page on Express Docs. Generally, however, early embarkation will commence at 12:00 p.m. There may be certain exceptions due to local governmental procedures. Due to new port security requirements at Port Everglades in Ft. Lauderdale, Florida, we are unable to provide our guests with access to the cruise terminal prior to 11:00 a.m. Keep in mind that you must be on the ship at least one hour before departure, and the gangway will be pulled 30 minutes before sailing

New U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. If we do not have your information by this deadline, you will be unable to sail. Guests are urged to complete the Online Check-in process before leaving home. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. You will be responsible for all costs you incur to join the vessel at the next port.

Prior to boarding, you will pass through a security checkpoint. Next, you will be required to complete ship check-in formalities. Please note: Except for wine and champagne, alcoholic beverages may not be brought on board during embarkation or in ports of call. Bottles and other containers will be collected for safekeeping and delivered to your stateroom on the last day of the voyage.

Upon completion of check-in, you will receive a guest identification card equipped with a bar code. This card serves as your identification for security procedures when embarking and disembarking the ship and for making purchases on board. It is also your room key. Please have your card and photo identification ready and available whenever getting on or off the ship, as you will need to scan your card at the optical monitors located at the gangway.

IMPORTANT: For this procedure, you will need to present your travel documents and the required proof of citizenship. If you completed Online Check-In, you will need to present your Signature Preferred Boarding Pass. If you were unable to complete Online Check-In prior to your travel, please allow sufficient time to complete the immigration questionnaire (one per person) at the pier.

For more information on this and the documentation you will need to have with you, please see the "Essential Documentation" section under Cruise Preparation. You may also receive arrival documentation from Immigration when arriving at the airport. Please keep these available for check-in. The Front Office on board may require the collection of passports for cruises that travel from country to country to prepare for immigration formalities. You will receive a passport receipt upon collection of your passport, and will be advised on board when the passports will be redistributed.

When embarkation commences, our previous sailing guests will have just disembarked and we will still be in the process of preparing the vessel for your cruise. We anticipate that your stateroom will be ready at approximately 1:00 p.m. Therefore, we kindly ask you not to visit your stateroom until an announcement that the staterooms are ready has been made via the Public Address system. For security reasons, the loading of luggage, which you checked in at the terminal, will not commence until 1:00 p.m. Your luggage will arrive in your stateroom later in the afternoon, via your cabin steward. Please feel free to relax in the Public and Pool Areas. The Lido Restaurant embarkation buffet and the Pool Grill shall open at 11:30 a.m.

Our embarkation procedures are smooth and easy; you carry nothing but your hand luggage, and everything is beautifully organized so you will have no worries. It is truly a suitable prelude to your carefree holiday. Don't miss the sail away festivities with our entertainment staff.

Park 'N Fly offers discounted off-airport parking rates through the Park 'N Fly Network offering service from more than 65 major airports nationwide as well as Port Everglades, Florida.

If you've purchased a Holland America vacation package or hotel accommodations you will find information in your documents. Be sure to keep your documents on your person or in your carry-on bag so you can access them easily.

Guests who are participating in our Florida Homeport Motorcoach Program must make arrangements to be picked up and dropped off at their designated meeting point, as overnight parking is not available. Pick-up/drop-off locations and meeting times are listed in your itinerary.

At the beginning of the cruise each guest will receive a disembarkation form that will allow them to coordinate transfers and baggage handling arrangements. Please fill out the form and return it to the Front Office as soon as possible.

Guests in each stateroom receive a disembarkation package near the conclusion of their cruise, which includes luggage tags, an assigned disembarkation time, and details about customs formalities, baggage handling, travel arrangements, and other important information regarding disembarkation.

On the last night of your cruise you will need to place your baggage outside your cabin before you retire. Please do not place your baggage over the emergency floor lighting. Please make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information.

Important: Holland America Line recommends that each guest keep all personal identification, airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Place them in a carry-on bag or keep them with you so you can access them easily. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom.

On the morning of disembarkation, each guest must have settled their onboard account. Promotional credits are non-refundable. Cash deposits can be made on the last day of the cruise.

The ship's estimated arrival time at the port of disembarkation is shown on your cruise itinerary.

Generally, the ship is subject to certain government procedural requirements upon arrival. Once completed, all guests will be allowed to disembark. Disembarkation is usually completed within two to four hours after the ship's arrival. All guests are required to disembark the ship at this time. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port.

Please Note: The Signature Express Baggage service is the most relaxing and hassle free disembarkation Holland America Line offers.

Luggage Direct Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland America Line ship. TSA approved airline representatives will take your luggage directly from the ship and deliver it to your outbound aircraft. You will then claim your luggage when you arrive at your final airport destination. Luggage Direct is available in selected departure ports and for selected ships, detailed below. Once onboard, a letter explaining the eligibility requirements will be sent to you. Holland America Line is offering Luggage Direct in: Fort Lauderdale Los Angeles Seattle Tampa Vancouver (canceled for 2014 Season) On the following fourteen (14) vessels only: Amsterdam Noordam Volendam Eurodam Oosterdam Westerdam Rotterdam Zaandam Maasdam Zuiderdam Nieuw Amsterdam Veendam Please note the following general information about Luggage Direct: Cost is $19 per person at all ports Airline assessed baggage fees will be applied to guests' onboard account - fees vary by airline and all pricing is communicated directly from the airline to our partner company, BAGS, Inc. These fees are collected onboard and are then distributed to the airlines. Guests are able to check no more than 2 pieces of luggage per person. Upgrade Requests, Seat Assignment Requests, and Flight Changes cannot be accommodated onboard. There are restrictions established for each homeport city. Restrictions include: participating airlines, earliest and latest flight times, and citizenship requirements. All flights must be Domestic (inclusive of U.S. Territories). Luggage Forward® Luggage Forward® is the premier provider of luggage delivery worldwide. With just one call to Luggage Forward, our exclusive luggage delivery partner, your luggage will be picked up at your home and delivered to your onboard suite. No more checking luggage at the airport. No more excess luggage charges. And no more baggage claim. You can just board your flight and meet your Holland America Line ship. And for US residents, traveling internationally, Luggage Forward even handles customs clearance for you. For more information visit www.luggageforward.com/hollandamerica, or call Luggage Forward directly. From the US dial 1 877-466-2247, from the UK dial +44 (0)203-375-4769 or +1 617-482-1100 if calling from any other location. We do not require that our Guests participate in a baggage service, however for your convenience we do offer two recommended options for luggage delivery services.