CPP may help protect your cruise payment in the event of unexpected occurrences that may affect your travel plans. You may also want to consider purchasing this coverage to ensure you have medical protection while traveling. Some medical policies, like Medicare, may not provide coverage for medical expenses incurred outside of the United States.

One of Holland America Line’s Cancellation Protection Plans could help reimburse you for unforeseeable losses if:

• You should need to cancel before departure for ANY reason
• Your luggage is lost, damaged, or delayed
• A family member back home becomes ill and you must return from your vacation early
• The flight on which you were scheduled is delayed or cancelled and you miss your cruise departure
• You become injured or sick during your vacation

The Standard Plan (Cancel for Any Reason Waiver) offers the opportunity to receive a refund from Holland America Line beyond the published refund policy for the otherwise non-refundable cancellation fees. This waiver allows you, for any reason, to cancel up to 24 hours prior to the start of your scheduled travel arrangements made by Holland America Line and receive a money back refund equal to 80% of the prepaid, non-refundable cancellation fees applicable to your cruise vacation.  Please refer to the brochure for your cruise for the applicable cancellation fee policy. CPP Standard (Cancel for Any Reason Waiver) is available to all guests, regardless of residency (excluding permanent residents of the United Kingdom), and is a non-insurance feature provided by Holland America Line.

The Platinum Plan provides a 90% cancellation fee reimbursement and extends the cancellation waiver period up until the start of your scheduled travel arrangements made by Holland America Line. CPP Platinum's Cancel For Any Reason Waiver is a non-insurance feature provided by Holland America Line. The Platinum Plan also provides travel insurance coverage underwritten by United States Fire Insurance Company for trip delays and interruptions, medical expenses and more. Worldwide 24-hour emergency assistance, non-insurance services provided by CareFree Travel Assistance^TM, are included as well. CPP Platinum is available to US residents of all states except New York state, and Puerto Rico.

Absolutely. Under Holland America Line's Cancel For Any Reason Waiver, no matter the reason, you can cancel by providing written cancellation notice up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line with CPP Standard (or right up to the start of your scheduled travel with CPP Platinum). What's more, you'll get a money back refund. Other programs may not refund cancellation fees if the reason for cancellation is not a "covered" claim. Written cancellation notice should be sent to: Reservations, Holland America Line Inc., 450 Third Avenue West, Seattle, WA 98119. Cancellations may also be sent via email to Hal_Reservations@hollandamerica.com or faxed to 1-800-628-4855; please retain your fax confirmation.

Yes. If you purchased Holland America Line's Flight Ease Plan and/or our pre-/post-packages, you'll get 80% of your air and package cancellation fees refunded when canceling up to 24 hours prior to the start of your scheduled travel (90% with CPP Platinum when canceling right up to the start of your scheduled travel). Any Future Air Credit generated by the airline will be owned solely by Holland America Line and cannot be redeemed.

If you have purchased the optional Cancellation Protection (CPP Standard Plan) or Platinum Cancellation Protection (CPP Platinum Plan), please be advised that the cancel fee waiver does not extend to Overland Adventures & Overnight Tours or custom-built group or private arrangements.

If you have chosen CPP Platinum, you'll have access to a 24-hour emergency assistance hotline whose staff will refer you to local doctors who speak your language.

Yes, if you become sick or a pre-existing condition suddenly worsens or becomes acute during your vacation, the plan provides reimbursement for eligible medical expenses for any illness.

There is no exclusion under the Platinum Plan for pre-existing conditions that cause a trip interruption or a medical expense-related claim.

Yes. You could be reimbursed up to $10,000 (USD) for covered emergency medical, surgical and dental care should you become sick or are accidentally injured while traveling.

CPP Platinum provides reimbursement for any days that you are confined to your stateroom if the confinement is ordered by a medical professional.

If you must disembark the ship for a covered reason and you incur extra expenses to get home in addition to the lost days of the cruise, CPP Platinum reimburses your covered expenses, up to 150% of your total vacation cost.

The cost of both Standard and Platinum plans is based on the total cruise fare paid (including Alaska Tour Supplement), and is the same price for all ages.

For example:

Either plan is available for purchase prior to the date on which cancellation fees begin to accrue. Payment for the plan is due at time of purchase. The plan cost is non-refundable once cancel fees begin to accrue.

Either plan is available for purchase prior to the date on which cancellation fees begin to accrue. Payment for the plan is due at time of purchase. The cost of CPP Standard, and the cost for the cancellation portion of CPP Platinum, is non-refundable.

The Cancel For Any Reason Waiver is in effect once you activate enrollment by purchasing the plan, up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line with CPP Standard, and up to the start of your scheduled travel with CPP Platinum. Other benefits and services provided with the Platinum Plan are effective once you depart on your trip.

No. If you cancel 24 hours before departure with the Standard Plan or prior to departure with the Platinum Plan, you do not need to file a claim. Holland America Line will reimburse 80% - 90% of the eligible amounts paid (minus the plan cost). Written cancellation notice should be sent to: Reservations, Holland America Line Inc., 450 Third Avenue West, Seattle, WA 98119. Cancellations may also be sent via email to Hal_Reservations@hollandamerica.com or faxed to 1-800-628-4855; please retain your fax confirmation.

Participating guests who incurred a loss while on their cruise vacation may initiate a claim at: www.travelclaim.com.

 To view the state-specific plan documentation for CPP Platinum which provides the terms, conditions, and exclusions of the plan, visit www.affinitytravelcert.com/docs/HollandCPPPlatinum

The CPP Platinum plan provides insurance coverage that applies only during the covered trip.  You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages.  You may wish to compare the terms of this policy with your existing life, health, home and automobile policies.  If you have any questions about your current coverage, call your insurer, insurance agent or broker.

CPP Standard Protection’s and CPP Platinum Protection’s Cancel For Any Reason Waiver are non-insurance features provided by Holland America Line. 

CPP Platinum’s Travel Insurance benefits are underwritten by United States Fire Insurance Company.

CPP Platinum was designed and is administered by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 100106022); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK, AIS Affinity Insurance Services, Inc.; in CA, Aon Affinity Insurance Services, Inc. (CA 0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY, AIS Affinity Insurance Agency.

These FAQs contain highlights of the plan developed by Aon, which includes travel insurance coverages underwritten by United States Fire Insurance Company (USF), Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al, and non-insurance Travel Assistance Services provided by Carefree Travel Assistance^TM. The terms of insurance coverages in the plans may vary by jurisdiction and not all insurance coverages are available in all jurisdictions. Insurance coverages in these plans are subject to terms, limitations and exclusions. In most states, your travel retailer is not a licensed insurance producer/agent and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may be compensated for the purchase of a plan and may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. CA DOI toll free number is 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Aon at 1.800.453.4047, or 45 Executive Dr, Suite 100, Plainview, NY 11803. (AIS Affinity Insurance Agency, Inc. - CA 0795465, Aon Affinity Insurance Services, Inc. - CA 0G94493). While Aon markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by Aon, and Aon does not receive compensation from USF for providing the non-insurance components of the plans.

HAL-15 12/1/2025