transferslanding

TransfersLanding-SF

Medium Icon Banner Title: Why book with us?
Medium Icon Banner Background Color: #FBF9F8
Medium Icon Banner Item 1: /content/dam/secondaryflow/hal/cruise-experience/travel-options/hospitality-host-icon.svg
Medium Icon Banner Label Item 1: Meet at Terminal
Medium Icon Banner Description Item 1: Our representatives are available to assist you on-site
Medium Icon Banner Item 2: /content/dam/secondaryflow/hal/cruise-experience/travel-options/portage-icon.svg
Medium Icon Banner Label Item 2: Porterage
Medium Icon Banner Description Item 2: Rates include luggage assistance and taxes
Medium Icon Banner Item 3: /content/dam/secondaryflow/hal/cruise-experience/travel-options/shuttle-icon.svg
Medium Icon Banner Label Item 3: Reliability
Medium Icon Banner Description Item 3: Transfers create a seamless travel experience
Medium Icon Banner Item 4: /content/dam/secondaryflow/hal/cruise-experience/travel-options/lounge-icon.svg
Medium Icon Banner Label Item 4: Peace of Mind
Medium Icon Banner Description Item 4: Rest easy knowing that we are taking care of all the planning
Travel Item Card Vertical Description
Travel Item Card Vertical Phone Description
Transfers Pagination Left Icon: /content/dam/secondaryflow/hal/cruise-experience/travel-options/hotels-icon.svg
Transfers Pagination Left Label: Hotel & Travel Packages
Transfers Pagination Left Link: /sf/travelPackagesLanding
Transfers Pagination Right Icon: /content/dam/secondaryflow/hal/cruise-experience/travel-options/flights-icon.svg
Transfers Pagination Right Label: Flights
Transfers Pagination Right Link: /sf/flights
Vertical IconList Title: Includes
Info Block Title: Airport Transfers
Info Block Description: Start your vacation early with seamless transportation to and from the ship. Enjoy convenient and hassle-free transfers to and from your cruise. Plus, let us do the heavy lifting - luggage assistance included!
Info Block Media Type: image
Info Block Media Url: /content/dam/secondaryflow/hal/cruise-experience/travel-options/airport-transfer-media-block-v2.jpg
Info Block Media Alt Text: A group of people are boarding the bus
Info Block AD Video(only when Video is authored)
Info Block AD Video Alt Text
Transfers FAQs: FAQS Coming Soon
Download Ebrochure Button Label: VIEW FLIGHT GUIDELINES
Download Ebrochure PDF Link: /content/dam/secondaryflow/hal/cruise-experience/travel-options/HAL-FAQ-Flight-Parameters-07Aug25.pdf

TravelItem vertical Icon1

Travel Card Verticle Icon: /content/dam/secondaryflow/hal/cruise-experience/travel-options/airplane-icon.svg
Travel Card Vertical Icon Alt: Airport
Travel Card Vertical Icon Label: Airport

TravelItem vertical Icon2

Travel Card Verticle Icon: /content/dam/secondaryflow/hal/cruise-experience/travel-options/ship-icon.svg
Travel Card Vertical Icon Alt: Ship
Travel Card Vertical Icon Label: Ship

travelItem vertical IconList1

TravelItem Vertcal IconList Icon: AirportMeet
TravelItem Vertcal IconList Label: Meet at Airport Terminal

travelItem vertical IconList3

TravelItem Vertcal IconList Icon: Luggage
TravelItem Vertcal IconList Label: Luggage Portage

faq1

Faq Question

By when do I need to inform Holland America of my flight details?

Faq Answer

For guests who have made independent flight arrangements and purchased a Holland America Line transfer, you must advise Holland America Line of your flight details at least 15 days prior to arrival by completing online check-in. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. Holland America Line already has the flight details for guests who booked air travel through Flight Ease®.

faq2

Faq Question: When and where will I receive more details about my Airport Transfer once it is booked?
Faq Answer: Information will be included in your Electronic Cruise Documents (eDocs), which will be available approximately 45 days prior to sailing.

faq3

Faq Question: What time should I book my flight before and after a cruise transfer?
Faq Answer: Please allow sufficient time pre-cruise for airport landing formalities and transportation time to the pier in order to check-in for the ship prior to the ship departing. For post-cruise transfers, please allow sufficient time for the ship to be cleared with Immigration and local Customs authorities, and the transportation time to get to the airport for departing flights. Flights booked with Holland America Line take these times into consideration when booking.

faq4

Faq Question: Can I book a transfer to or from my hotel?
Faq Answer: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package (see the Hotels & Travel Packages page for more details). For those who booked a Holland America Line hotel package, hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Holland America does not provide transfers for guests with independently booked hotels

faq5

Faq Question: What should I do if I require an Accessible Transfer?
Faq Answer: If you have purchased a transfer through Holland America Line or have booked an Alaska cruisetour and require a lift vehicle, please call or have your travel advisor call our Access & Compliance Department as soon as possible, so we can arrange a special transfer (if applicable, please provide wheelchair information). Please reconfirm any special transfer requirements for disembarkation with the Front Office after you board. For cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Please call Access & Compliance for detailed information at 800-547-8493 or 206–281–3535 (ext. 4514) (TTY: 800–254–8669).

faq6

Faq Question: Where are Transfers available?
Faq Answer: You may book transfers between select major airports and your ship as well as from your ship to select major airports. Transfers operate on the day of embarkation and disembarkation only and are available to Flight Ease® guests and to guests who have independent flight plans. In addition, we offer transfers between select city center locations and Holland America ships in Amsterdam, Barcelona, London, Rotterdam, Rome and Sydney, as well as between airport and hotel in Anchorage and Fairbanks.

faq7

Faq Question

Until when can I book a Transfer?

Faq Answer

Reservations and payment are preferred 15 days prior to departure, but available up to 4 days before departure by calling:

US: 800-426-0327 Monday-Friday: 5:00 am to 7:00 pm (Pacific Time) Saturday and Sunday: 6:00 am to 5:00 pm (Pacific Time)

UK: 0 344 338 8605 Monday-Friday: 9:00 am to 6:00 pm Saturday: 9:00 am to 5:00 pm. Office is closed on Sunday.

EU: 00800 1873 1873 Monday-Friday: 9:00 am to 6:00 pm Saturday: 9:00 am to 4:00 pm. Office is closed on Sunday.

NL: 1300 987 321 Monday-Friday: 9:00 am to 6:00 pm Saturday: 9:00 am to 4:00 pm. Office is closed on Sunday.

AU: 1300 987 321 Monday-Friday: 8:30 am to 7:00 pm Saturday: 9:00 am to 5:00 pm. Office is closed on Sunday.

faq8

Faq Question: How can I get to my Airport Transfer, before and after the cruise?
Faq Answer: At the airport before your cruise, a Holland America Line representative will be waiting at the designated cruise ship meeting point, holding a Holland America sign. Once your transfer is confirmed, detailed information on this meeting point location will be available in your Electronic Cruise Documents (eDocs), which will be available approximately 45 days prior to sailing. After you cruise, a representative will be waiting at the coach loading area. Details will be provided in your disembarkation packet onboard.

faq9

Faq Question

What number can I call to get more information about Transfers?

Faq Answer

Call Holland America Line at 1-877-724-5425.

Reservations and payment are preferred 15 days prior to departure, but available up to 4 days before departure by calling:

US: 800-426-0327 Monday-Friday: 5:00 am to 7:00 pm (Pacific Time) Saturday and Sunday: 6:00 am to 5:00 pm (Pacific Time)

UK: 0 344 338 8605 Monday-Friday: 9:00 am to 6:00 pm Saturday: 9:00 am to 5:00 pm. Office is closed on Sunday.

EU: 00800 1873 1873 Monday-Friday: 9:00 am to 6:00 pm Saturday: 9:00 am to 4:00 pm. Office is closed on Sunday.

NL: 1300 987 321 Monday-Friday: 9:00 am to 6:00 pm Saturday: 9:00 am to 4:00 pm. Office is closed on Sunday.

AU: 1300 987 321 Monday-Friday: 8:30 am to 7:00 pm Saturday: 9:00 am to 5:00 pm. Office is closed on Sunday.

faq10

Faq Question: Are Transfers refundable? What is the cancellation policy?
Faq Answer: Transfers are non-refundable within 14 days of sailing. To cancel or modify your transfer, please contact us at least 15 days prior to departure. Unused transfers are not refundable. For guests who have made independent flight arrangements and purchased a Holland America Line transfer, you must advise Holland America Line of your flight details at least 15 days prior to arrival by completing online check-in. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service.