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Shorex Title: Why Book Our Shore Excursions
Shorex Description: Experience breathtaking landscapes, fascinating wildlife and intriguing cultural traditions. Our Best Price Guarantee ensures you’re always getting the best value. Find every interest and capability level. Taste wine from family-owned vineyards or try out new cooking techniques. Snorkel sparkling seas. Marvel at ancient ruins. And so much more.
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Shorex Details Page Image Alt Text: Shore Excursion Best Price Guarantee We offer the best price on shore excursions, guaranteed! If you book a shore excursion and find an identical third-party tour with a lower price, you will receive 110% refund of the price difference as a non-refundable
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Shorex Details Page Description: We offer the best price on shore excursions, guaranteed! If you book a shore excursion and find an identical third-party tour with a lower price, you will receive 110% refund of the price difference as a non-refundable Onboard Credit.
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Shore Excursions FAQs Title: Shore Excursions FAQs

faq1

Faq Question: What are Shore Excursions?
Faq Answer: Shore excursions are available through our partnerships with local suppliers and guides, in the majority of ports we visit. They cover an amazing array of places, landmarks, activities and experiences — from wildlife encounters in the Outback and salsa lessons in Havana to wine-tastings on a French estate and zip-lining in the Costa Rican rainforest. We offer something for every interest, taste and capability level.

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Faq Question

What are the benefits of booking shore excursions?

Faq Answer

Guaranteed best price — find a better price on any tour we offer and we'll refund you 100 percent of the price difference in the form of an onboard credit. More information available at Best Price Guarantee

Earlier departure off the ship

Guaranteed return to the ship

Licensed, insured and professional local operators & Guides

Full refund if the port is missed

Flexibility to cancel up to 24 hours prior

Expert advice offered pre-cruise by our dedicated call center and onboard by our shore excursion staff

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Faq Question

How do I book shore excursions?

Faq Answer

We recommend you book early for the best selection, as our excursions and tours have limited capacity and fill up quickly. If tour details are not yet finalized, please check again closer to your departure date. Shore excursions may be booked and prepaid online up to three days before sailing. Your Digital Tour Tickets will be available under My Account in Navigator. Please download the Navigator app prior to boarding. You will also be able to request tours on the ship at the shore excursion Office.

Many tours have limited availability, and booking tours in advance reduces the chance of disappointment. All tour bookings are processed on a first-come, first-served basis. Prices are subject to change without notice. Tours are booked and paid with a credit card and a confirmation will be sent to your email address.

If a tour is sold out, many tours offer a waitlist option. If a tour is waitlisted and space becomes available, an email notification will be sent to you at which time you will have 72 hours to book and confirm the tour. Your credit card will be charged once you have confirmed your tour.

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Faq Question: Is there a dedicated resource I can speak with about shore excursions?
Faq Answer: The shore excursion reservation office is available to assist you Monday-Friday, 7 AM to 4 PST. Guests may call 1 (888) 425-9376 to speak directly with an agent.

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Faq Question: What is the timing of shore excursions?
Faq Answer: Shore excursion departure times coincide with the ship’s schedule as well as other tours, enabling you to take multiple tours if desired with worry-free return to the ship. In the very rare event that your tour is late and the ship must leave, we will arrange at our expense to get you to the next port of call. With independently booked tours, you are responsible for rejoining the ship at the next port of call.

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Faq Question: Does Holland America Line offer accessible shore excursions?
Faq Answer: Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. The tours are graded according to their relative level of activity. The activity icons that appear at the beginning of each tour description provide a general idea of the level of activity to expect. It is important to keep in mind that tour operators are subject to the laws of their own country with respect to accommodating the needs of guests with disabilities. In most foreign countries, the laws are not as stringent as those in the United States. We cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities and third party shore excursion facilities may not be fully accessible to guests with disabilities. For detailed information on accessibility of shore excursions, we strongly recommend contacting our shore excursions reservations department well in advance of embarkation at 1-888-425-9376 (or locally at 206-626-7320). Once onboard, please visit the shore excursions office.

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Faq Question: What are the cancellation policies for shore excursions?
Faq Answer: Cancellations for pre-paid tours are allowed up to 3 days prior to cruise embarkation and will be refunded to the credit card used for the purchase. If within 3 days of embarkation, all changes/cancellations must be done onboard the ship and refunds will be applied to your onboard account. If the credit is not fully utilized during the cruise, the balance will be paid to that passenger by the ship's Purser at the end of the voyage. If cancellation occurs onboard after the cancellation deadline for specific shore excursions, a 100% cancellation fee will apply. The ship's shore excursions office will be able to advise you of the cancellation deadline applicable to each tour. Optional shore excursions during the land portion of a Land & Sea Journey are non-refundable within 3 days of your Land & Sea Journey departure date. Group shore excursions cancelled within three days prior to embarkation (sail) date are nonrefundable. Custom tours may have different cancellation deadlines which will be stated in the proposal. In the rare instance that tours are cancelled by Holland America Line or the tour operator, the full amount will be refunded within four to six weeks after the voyage ends.

faq8

Faq Question: What is Explorations Central?
Faq Answer: Explorations Central (EXC™) is a one-stop, multi-faceted program that combines indispensable travel resources and on-board enrichment opportunities, making your time ashore more engaging, vivid and meaningful. The program —including our EXC Guides, shore excursions staff and other resources— is located in the Crow’s Nest (on some ships) or another specially designated place.

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You are Less than 4 Days to Departure

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We are unable to offer online purchases this close to your departure date.

Shore Excursions, Gifts, Spa Services and Dining Reservations may be booked online up to 4 days prior to the departure date. If the departure date is 3 days or less away, please call Reservations.

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Title: Your Promotional Credits & Products
Title Icon: /content/dam/secondaryflow/hal/cruise-experience/booking-details/credit-wallet/star-icon.svg
Default Wallet Message: *Shore Excursions credit will automatically deduct from the highest valued shore excursion in your cart.
Shorex Wallet Message: *Discounts will automatically show on the highest valued Shore Excursion in your cart
Dining Banner Title: Your Dining Credits
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ShoreX Banner Title: Your Shore Excursion Credits
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Dining Wallet Message: *Discount automatically applied at checkout for all eligible Have It All specialty dining.