{"id":72509,"date":"2023-12-11T16:30:33","date_gmt":"2023-12-12T00:30:33","guid":{"rendered":"https:\/\/www.hollandamerica.com\/blog\/?p=72509"},"modified":"2023-12-11T17:13:19","modified_gmt":"2023-12-12T01:13:19","slug":"holland-america-line-receives-2023-best-service-award","status":"publish","type":"post","link":"https:\/\/www.hollandamerica.com\/blog\/whats-new\/holland-america-line-receives-2023-best-service-award\/","title":{"rendered":"Holland America Line Receives 2023 Best Service Award"},"content":{"rendered":"

We\u2019re thrilled to share that Cruise Critic recently recognized Holland America Line<\/a> with the Best Service Award for the second year in a row. Cruise Critic Editors\u2019 Picks<\/a> recognizes those that best represent excellence in ocean cruising and beyond.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Editors noted the \u201cgenuine care and thought put in by each crewmember is what keeps Holland America\u2019s loyal passengers coming back \u2013 and it\u2019s exactly that atmosphere that keeps crews coming back year after year, too.\u201d<\/p>\n<\/div><\/div><\/div>

\"Cruise<\/span><\/div><\/div><\/div>

Holland America Line\u00a0is known for providing award-winning personalized service thanks to our caring crew. We recently caught up with some of them during Customer Service Appreciation Week<\/a> to ask what service means to them.<\/p>\n

Here\u2019s what some of them had to say:<\/p>\n<\/div>

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\"Holland<\/span><\/div><\/div><\/div>

Claire, Neptune Lounge Concierge<\/strong><\/h3>\n

For Claire, being consistent and efficient matters in every interaction, as does going\u00a0above and beyond\u00a0what others would expect.<\/p>\n<\/div><\/div><\/div>

\u201cWhat I love most about taking great care of our guests is that we are creating\u00a0a lasting impression\u00a0\u2013\u00a0a once-in-a-lifetime experience\u00a0\u2013\u00a0that they will always look forward to on their next Holland America cruise. I want our guests to feel that they are home away from home, every time they step onto any of our ships.\u201d<\/p>\n<\/div><\/div><\/div>

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Irwan, Stateroom Steward\u00a0<\/strong><\/h3>\n

Irwan loves cruising the world and caring for people along the way so much that\u00a0he\u2019s\u00a0been doing it for more than 18 years. Going\u00a0above and beyond\u00a0consistently to ensure guests feel cared for is particularly important to him. \u201cExceptional service is about anticipating needs and having the ability to wow guests at every\u00a0turn.\u201d<\/p>\n<\/div><\/div><\/div>

\"Holland<\/span><\/div><\/div><\/div>
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\"Holland<\/span><\/div><\/div><\/div>

Joan, Demi Chef De Partie<\/strong><\/h3>\n

Joan enjoys personalizing the guest experience by going the extra mile. \u201cI love treating guests as my family \u2013 seeing them happy, listening to their stories\u2026I want them to feel like they are not far from their family back home.\u201d<\/p>\n<\/div><\/div><\/div>

For Joan, what makes the Holland America Line experience a special one is that the crew cares deeply about every aspect of the guest\u2019s journey, and that care comes from a place of love.<\/p>\n<\/div>

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We\u2019re grateful for our incredible team and this special recognition from Cruise Critic. Visit Holland America Line<\/a> to learn more about the unforgettable journeys you can have when you sail from sea to sea with us.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1984,"featured_media":72522,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44,40],"tags":[4208],"class_list":["post-72509","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-awards","category-whats-new","tag-best-of"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hollandamerica.com\/blog\/wp-json\/wp\/v2\/posts\/72509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hollandamerica.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hollandamerica.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hollandamerica.com\/blog\/wp-json\/wp\/v2\/users\/1984"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hollandamerica.com\/blog\/wp-json\/wp\/v2\/comments?post=72509"}],"version-history":[{"count":7,"href":"https:\/\/www.hollandamerica.com\/blog\/wp-json\/wp\/v2\/posts\/72509\/revisions"}],"predecessor-version":[{"id":72521,"href":"https:\/\/www.hollandamerica.com\/blog\/wp-json\/wp\/v2\/posts\/72509\/revisions\/72521"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hollandamerica.com\/blog\/wp-json\/wp\/v2\/media\/72522"}],"wp:attachment":[{"href":"https:\/\/www.hollandamerica.com\/blog\/wp-json\/wp\/v2\/media?parent=72509"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hollandamerica.com\/blog\/wp-json\/wp\/v2\/categories?post=72509"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hollandamerica.com\/blog\/wp-json\/wp\/v2\/tags?post=72509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}