I started with the company in 2001 as a guest relations attendant and worked my way up to my current position as guest relations manager. I worked in a 5-star hotel in the Philippines for seven years after graduating from The University of Santo Tomas where I received a bachelor of science in tourism. I loved reading books and watching travel shows with my dad while growing up, but I never imagined that I would visit the places I had read about!
Working on ships is a very fulfilling experience. I love returning to familiar places and sights, meeting different kinds of people and being exposed to different cultures altogether. As a guest relations manager, I welcome the challenge of dealing with difficult situations and guests and the feeling of accomplishment when my team and I overcome the hurdles. The highlight of my career is the pride I feel in being part of the team that set up three of the Vista Class ships and the first Signature Class ship, the ms Eurodam.
Bert van Mackelenbergh is Statendam’s hotel manager.