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How to Prepare for Your Cruise and Embarkation Day

It’s hard to believe that your cruise is here! Today is departure day, and for the next seven, 10, 12, or maybe even 128 days, you’re going to be cruising with us to new and wondrous places. For some of our guests, the ship is the destination and the ports we visit are an added bonus. Regardless, we’re thrilled to have you on board. How can you make embarkation smooth and get settled on day 1? Read on to see how to have a wonderful embarkation day.

Before You Go
Your cruise is quickly approaching. Login in to your booking and complete the check-in process. Having all of this in the system, including your photo, will help you move through embarkation quickly. With mBark, we’re using facial recognition technology in the terminal, and if your information is loaded, you’ll move right through. Also be sure to download the VeriFLY App on your smartphone and load all of your trip plus vaccine information so it’s easy-breezy at the port terminal. And finally, download Holland America Line’s Navigator App so you can access your booking, make dining reservations, check your tours and plan your day. Print your luggage tags and bring them with you to the port. Don’t attach them before you fly, as they might get lost!

Rise and Shine
If you’ve come into your departure port a day early and you’re staying at a Holland America Line hotel, check what time you need to be in the lobby for your transfer and confirm your embarkation time so you don’t arrive at the ship too early. We stagger embarkation to avoid congestion and long lines in the terminal. You can attach your luggage tags now, or wait until you get to the port.

Arrival at the Terminal
Once you arrive at the terminal, hand your luggage to the porters so it can be brought on board. The next time you see your luggage, it will be at your stateroom. No need to carry it on board yourself. You can take a smaller roll-aboard if you would like, and be sure to keep medication and anything important you might need urgently with you. If you’ve completed VeriFLY, your embarkation will be quick. Show your QR code when you start the check-in process and you’ll move right through. And with mBark, a quick facial scan will have you all checked in. Don’t worry, if you don’t have VeriFLY and haven’t loaded your information for mBark, we can check you in manually. It might just take a few minutes longer.

mBark face scanner

Your stateroom keys will be waiting for you in your stateroom. When you embark, the ship will let you know if the staterooms are ready. If they are, you can head to your stateroom. If not, we kindly ask that you grab a bite to eat and relax for a few moments.

Welcome On Board
If your stateroom is ready, you can head there to unpack, watch our very important Muster Drill and then head to your station to get checked off. You MUST do this before we depart. Your muster station is listed on the back of your door. After that’s all done, head to Lido Market, Dive-In, New York Pizza or The Dining Room and have a wonderful welcome aboard lunch.

If your room isn’t ready, head to lunch first, and by the time you’re done your stateroom should be ready. Then you can go and take care of the Muster Drill and unpack.

Lido Market

After lunch, muster drill and unpacking, have a wander around the ship. Become familiar with the main spaces and explore. If you are interested in specialty dining or the spa and haven’t made bookings, now is the time to do this. Our Greenhouse Spa even has a raffle for free treatments, so be sure to enter! You also can get information on our Drinks Packages. If you like to indulge in cocktails, wine, soda and specialty coffee, be sure to check out if this is right for you. We offer different levels, including a non-alcoholic package.

Bon Voyage
It’s time for sailaway! Head out on deck to watch your departure city fade away as you head out on your adventure. If you want to celebrate the sailaway with guests, visit the aft pool for a wonderful view. Prefer to watch the skyline in private? If you have a verandah, relax with a glass of champagne and toast to the voyage ahead. You’ve already explored the ship, so now it’s time to get ready for dinner.

champagne verandah

Departure night is smart casual. You will have two Gala Nights on a seven-day cruise, so if you desire dressing up, you can pack accordingly. Also, our Orange Parties are back, so be sure to pack orange attire or orange accessories to join in the festivities honoring our Dutch heritage.

Time to Dine
Head to dinner in The Dining Room and enjoy a wonderful, multi-course meal. Soups, salads, entrees, dessert, freshly baked breads … we serve it all. Try something new! That’s the beauty of a cruise. If you don’t love it, you can choose something else. But at least you’ve embraced the culinary adventure.

dinign room

After dinner, the night is yours to enjoy. What’s there to do on board in the evening aboard a Holland America Line ship? Stay tuned for another post about our evening entertainment.

17 Comments
  • Lynn Pelletier

    Je vous demande si vous acceptez les petits chiens en croisière. J’ai une petite femelle de 5 lbs et demie. La race est un Yorkpoo un croisement de yorkshire et caniche. Elle est propre sur pad. Mon mari et moi ferons la croisière de Montréal Boston et retour à Montréal.
    Merci Lynn Pelletier

  • kat

    What is the 2024-2025 Norway schedule for a 14 day cruise?

  • Julie

    We haven’t released those schedules just yet. Stay tuned.

  • Samuel

    Does the ship offer beach towels for the pool? Do I have to press them from home?

  • Julie

    We do have beach/pool towels in each stateroom, no need to bring your own.

  • Jose

    Is it possible to dropp off the luggage at the cruise port before scheduled check in?

    Thanks !

  • May Mahr

    Is ship time the same as port time?
    Thanks

  • Julie

    Yes, they stay on the same timezone.

  • Julie

    Yes, as long as the porters are ready to accept the luggage.

  • Sarah

    How can we find out what our official embarkation time is? On other cruise lines it’s been staggered and we don’t want to arrive too early but we’ll also be excited to board! 🙂 Thank you!

  • Julie

    It should be on your documents or in your Navigator app. We have assigned times to all embarking guests to not crowd the terminal. Have a great cruise!

  • Sue

    “vaccinated guests will no longer have to test before cruising” Does this apply to Zuiderdam?
    DEPARTURE
    Vancouver, B.C., CA
    Sep 07, 2022 at 4:00 PM
    RETURN
    Vancouver, B.C., CA
    Sep 14, 2022 at 7:00 AM
    The next sentence is “The new protocols do not apply to itineraries for countries where local regulations may vary, including Canada, Australia and Greece. ” The “may vary” is a bit vague

  • Julie

    Hi Sue, Canada cruises are exempt from these new protocols. You will need to test.

  • Stanley Laite

    Do I need an adapter for my electronics ?

  • Julie

    All staterooms are equipped with standard U.S. 110 AC and European 220 AC outlets. If your shaver operates on standard 110 AC, by all means bring it (guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay). You may wish to bring a travel alarm clock as they are not available in staterooms. Hairdryers are available in staterooms on all ships.

  • Tim

    I have been vaccinated but not boosted, can I get tested at check-in or will it have to be done prior.

  • Julie

    If your cruise requires guests to be vaccinated, fully vaccinated means a booster if you are eligible. Please call reservations to ensure you are compliant.

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