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Holland America Line Extends Pause of Cruise Operations Through Dec. 15, 2020

With the continuation of travel and port restrictions due to global health concerns, Holland America Line is extending its pause of cruise operations and cancelling departures on all ships through Dec. 15, 2020.

The pause extension affects Caribbean, Mexico, Panama Canal, Pacific Coastal, South America, Antarctica, Hawaii, South Pacific, Australia and Asia itineraries.

Guests Automatically Receive Bonus Future Cruise Credit
Those with impacted cruises automatically will be cancelled, and no action is needed for guests opting for the Future Cruise Credit (FCC). All guests will receive an FCC per person as follows:
• Paid in Full: Those who had paid in full will receive 125% FCC of the base cruise fare paid to Holland America Line.
• Not Paid in Full: Those with bookings not paid in full will receive an FCC of double the amount of the deposit paid for the cruise. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid.

The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.

Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference no later than Sept. 15, 2020.

The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions in the Cancellation Preferences form for all details.

Recognizing the vital role travel advisors play in the success of the cruise industry, Holland America Line will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the FCC when rebooked.

As previously announced, Holland America Line paused global cruise operations and cancelled all Alaska, Europe and Canada/New England cruises for 2020; additional departures from the port of Vancouver, British Columbia, Canada, in 2020; and select Hawaii itineraries for early 2021.

83 Comments
  • Carolyn Klein

    I requested a refund of $300 several months ago, for my deposit in HA cruise leaving Boston Massachusetts on September 7, 2020 arriving in Quebec September 17, 2020. What is the status of this request? Thank you, Carolyn Klein, Marriottsville, MD

  • Janet Hanson

    We have FCC from a canceled April cruise that expires Dec 2020……will our credit be extended also to another year

  • Stephen crane

    Is it possible to sell purely scenic cruises? I suggest cruises with no excursions. The ship could cruise to destinations and narrate the wildlife and rely on the ship for the rest! It would keep people working and satisfy our need to cruise. It could be very similar to a transatlantic cruise.

  • Tom

    I stand behind this decision safety is very important to me. I’ll keep making my reservations in 2021 and Hope things will improve.

  • Carol roulis

    so sorry to see the smaller ships go. Looking forward to my 2 cruises with HAL in Mar. 21 and Oct 21. Hopefully, they will not be canceled. But, again, we must be safe. Thank you HAL. Love HAL.

  • colin strain

    is auckland departure dec 19th included ?

  • Annette Cabin

    Can we just cruise not to visit any place just enjoy cruising. I would wear masked temp checks 3 time a say.

    Visit half moon bay.

    I have two cruises Feb and March 2021.

    Hope we can get shots by then. Vaccine.

    Thanks

  • Valerie Schell

    I was booked for a cruise leaving in December to the Caribbean.. 4 days ago I called to cancel and get my downpayment back..
    Now I see this.. can I stop the refund and take this deal?

  • tina Moores

    Good to see your company being very responsible in these times. We are so looking forward to cruising with you again, but cannot in good conscience book anything ’til we know there is a proven safe vaccine available to us.

  • Kenneth Dick

    I know no one has a crystal ball. But, with almost all of Asia closed to US and Australia saying International travel unlikely until early 2021 at earliest when will you drop the next shoe? I ask because I’m on the Noordam on 30 January 2021. What is your algorithm for cancellations? If cancelled I plan to take FCC & use in 2022. When will more 2022 post for booking?

  • Sridhar behera

    Sad news for crew

  • Maria Oelbers

    We can’t stop thinking about all the crew who are out of Jobs for so many months already. How can they and their family survive ?

  • Terri Wiseman

    My husband and I had to cancel our trip to Alaska this year. We received a partial refund and then FCC, we would MUCH prefer the full refund. This COVID situation does NOT give us confidence to make a decision by 12/31/2020 as we have recently been told we have to. We want to opt for a full refund.

  • Janis Hillis

    I am concerned about the 20 day South America/Antarctica cruise scheduled for January 10, 2020. One of those big deal, once-in-a-lifetime trips. Bot

  • jj Habets

    We vinden het een heel trieste tijd voor de Maatschapij en zeker voor de bemanning, we hebben vele malen genoten van de cruises.En hopen met jullie op betere tijden, zo dat we samen weer cruise mogen.

  • Tim Phillips

    I called my personal cruise consultant and left two messages, no reply. Today, I tried again and the phone doesn’t ring. Can someone call me so I know if my Japan cruise is still scheduled? I need to try and book air from my previous canceled cruise and Delta needs me to confirm. Tim Phillips,

  • Dan Malone

    I tried to contact my cruise consultant last week and again today and was unsuccessful via phone. All phone numbers for HA does not connect. Is there something wrong with the phones?

  • Norman Rainey

    We want to cancel Booking #CQ4Q7N

  • Julie

    Hi Norman, you need to call reservations or your travel professional to cancel. Thank you.

  • Julie

    Hi Dan, the phones were down but are back up. Thank you for your understanding.

  • Julie

    Please call reservations and see if where your refund is in the process.

  • Julie

    Hi Tim, the phone were down but they are working again.

  • Ken Gardner

    We have a caribbean cruise leaving Fort Lauderdale on January 6; not looking good.
    Still waiting for refund for May 2020 cruise cancelled in March. Called Mariner Society several times, but no help there. E-mailed reservations_accounting several times, but all messages got rejected by Postmaster@HollandAmerica.com each and every time.

  • Alan Sessarego

    It would be considerate of Holland America to return our deposits in a timely manner instead of holding them for 90 days. Carnival Corp has over 2.9 BILLION dollars in customer refunds they are holding (and getting interest on). As a 5 Star I am VERY disappointed in the poor communication and service that HAL has been providing. Ship sold, 2 cruises cancelled (they did not know the Veendam would be sold months before ?), cruise consultant fired, no response to emails sent to HAL.

  • Larry Smith

    Our cruise was canceled, and i fill out the full refund paperwork, One thing missing we did not get a confirmation telling that it went thru. Is their a way to find out if it went thru or should I refile the paperwork, I am starting to worried about HAL after 42 cruises and not getting any answers.

  • Patricia

    I’ve been trying for weeks to get ahold of my consultant. I’ve left voicemails and emails without any luck. I was never refunded my shore tax, shuttle or insurance from original cruise and now I’m being charged a second time. In addition I was asked for a deposit for the new cruise. The 25% credit on the base fare was only applied to one of us. Not happy!

  • Julie

    Hi Patricia, your consultant may have been furloughed. Have you called the main reservation line? 855-932-1711

  • Julie

    Unfortunately the system does not send confirmations. You can call reservations to verify if you are concerned it did not go through. 855-932-1711

  • Julie

    Hi Alan, please email your booking information to socialmedia@hollandamerica.com with details. Thank you.

  • Julie

    Ken, please email socialmedia@hollandamerica.com with your booking details and information.

  • Kenneth Dick

    Repeating inquiry of about 3 weeks ago. Currently booked on Noordam Hong Kong to Yokohama 30 Jan 2021. Most of Asia remains closed to US tourists. Since last query Cunard pausing until March 2021; Princess canceled couple more long distance cruises. When to you expect to decide on pauses beyond 15 December & since I’ll likely take FCC option when will more early 2022 cruises be opened for booking?

  • Jeffrey Andrews

    My wife and I were booked on Alaska cruise etc in May CM7KDV and have received a FCC which must be used by 31st December 2020.
    Due concerns regarding Covid19, 2021 sailings may not be viable for us, therefor, can we be given an extension through to December 2021 for cruises until the end of 2022?
    Thanks
    Jeff.

  • Julie

    Hi Kenneth, we have not announced cancellations for Asia 2021 at this time and we do not have a timeline at the blog. Please call reservations to see if they can supply you with more information.

  • Julie

    Hi Jeffrey, I believe you have to BOOK by Dec. 31, 2020, and you have until Dec. 31, 2022, to cruise. Please call your travel advisor or HAL reservations to confirm: https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory.html

  • Kenneth Dick

    Julie: I did as you suggested, I called reservations. Per them – no clue. Condé Nast posted a summation of Asia on 2 September. Every country (+Singapore & Hong Kong) on Noordam’s itinerary are either closed to all/most foreign tourists (especially US) or require 14-day quarantine. Same with Oosterdam Australia/NZ cruises. I seriously doubt much will change soon (especially for US) short of a miracle. So: When will HAL decide to pause/cancel Asia, Australia, NZ? So: When will HAL announce the late 2021/early 2022 Asia, Australia, NZ cruises (I plan to take FCC option when January 2021 Noordam cruise cancelled)?

  • Julie

    Hi Kenneth, unfortunately at this time I don’t have details on when/if HAL will cancel. I know they are working to get the 2021/22 itineraries up as soon as possible. I apologize that this isn’t an answer to your question.

  • Kenneth Dick

    I understand. I don’t expect it’ll be too long until HAL announces a pause on at least Australia/NZ. Australia has extended their ban until at least 17 December. So, I assume at least the 19 December MS Oosterdam Cruise. Royal Caribbean and Celebrity has cancelled their’s until 31 December. So, I’ll wait. Then, if my Asia cruise cancelled opt for FCC & try again in 2022.

  • Helen

    Our September 2020 cruise to Alaska was canceled. We made a deposit on the same cruise for June 2021. We have to make final payment in March. I intend to use our FCC from the 2020 cruise. What will happen if the June 2021 cruise is also cancelled??? I miss cruising with you guy sooooo much.

  • George Smith

    Has HAL decided on the wearing of masks yet? Would like to know before long. I don’t believe it necessary to wear masks continuously when leaving your cabin. Can’t do it.

  • Joyce

    We are scheduled for South American/Antarctica cruise January 2021. This 20 day trip will surely be cancelled because of the increase in Covid restrictions for S.A. Why can’t you just make the announcement so we can rebook for 2022? Very frustrating to not be able to move forward. Certainly not good PR for HAL to leave loyal customers hanging for so long😡

  • Jayshree Patel

    I need to know when will you announce the sail from Auckland on 19th December 2020 going to be cancel? I am booked on Holland and America Oosterdam Ship to be honest not keen to travel in current situation due seriousness of it? I would like my deposit back.

    Thanking you in advance.

    Jay Patel

  • Jayshree Patel

    I need to know when will you announce the sail from Auckland on 19th December 2020 going to be cancel? I am booked on Holland and America Oosterdam Ship to be honest not keen to travel in current situation due seriousness of it? I would like my deposit back.

    Thanking you in advance.

  • Erin Hodge

    We are booked on the Zaandam out of Ft Lauderdale leaving on Jan 12, 2021. I don’t believe it will be safe to travel on a cruise ship with COVID 19 still not having an immunization especially for senior citizens. My final payment is due tomorrow. I would prefer a refund on the amount I paid. How do I go about doing that.
    Thank you
    Erin

  • Kenneth Dick

    Booked on Noordam late January. Serious doubts that early Asia season will/can happen. Can you sail out of Singapore? No. Can you sail out of Hong Kong? No. Can you visit China ports? No. Can you visit South Korea? Not unless you want to spend a 14-day quarantine. Can you sail out of Japan? No. And I doubt any of this will change soon. Only ~60 days until Singapore. About 100 days until my Hong Kong departure. Unless HAL expects some sort of miraculous end of COVID-19 (unlikely), you’re going to have to hit the “pause” button soon. Come on – push the button so I can get my FCC & book for 2022.

  • ruth garland

    Will 74 day grand Africa be repeated in 2022?

  • Julie

    Hi Ruth, we’re still working on later 2022 deployment.

  • Joyce Jackson

    We were booked on an Alaskan Cruise in Sept. 2020. We are STILL waiting for our refund which was promised to us months ago!!!! The cruise was cancelled back in April 2020 and we were told it would take 3 months to get our refund. It is October 28 and we are still waiting!!!!!!!!!!!!!!!!!!! where is it? I know this money is held so the cruise lines can make some interest on it but this is ridiculous!! Not happy!

  • Kenneth Dick

    With less than 60 days until cruise seasons start/resume: All/most Asia cruise ports have restrictions/bans to foreign tourists. Australia/NZ – same. South America – same. Mexico/Panama Canal/Caribbean cruises over 7 days initially prohibited by CDC. C’mon HAL, issue pause/cancellation notice. People have to cancel flights; pre/post cruise hotels; parking; kennels; etc. booked in conjunction with these cruises. I know that unless Gus & staff are totally incompetent you had multiple contingency plans depending on what CDC announced; so post the appropriate one(s) and let us get on with our lives & make our plans.

  • David Cohen

    Similar to the comments from Kenneth Dick, our cruise on Noordam( was disappointed to hear that Westerdam was no longer sailing that route) is scheduled to depart from Singapore and disembark in Hong Kong in the middle of January, 2021. Covid is only getting worse, and I seriously doubt that any of the scheduled ports will allow American tourists to leave the ship, given the intensity of the pandemic in the U.S.. It would really be nice to hear that the cruise has been cancelled, so that we can rebook in 2022. When will the company be making a decision? cordially, David Cohen

  • Julie

    Joyce, please email socialmedia@hollandamerica.com with your booking details so we can look into the delay for you.

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