Since the inception of Holland America Line’s Mariner Society loyalty program, it has evolved from a recognition cocktail party to a comprehensive program with Star levels featuring some wonderful benefits. All Mariners (past guests of Holland America Line) are enrolled automatically and will receive benefits starting with their second cruise!
Holland America Line recently launched a NEW Mariner Early Booking Bonus appreciation program for our Mariner Society members. When Mariner Society members book a 2023 and beyond cruise within 90 days of a new season launch, you’ll receive onboard spending money on your cruise. This exclusive Early Booking Bonus is an ongoing benefit for our Mariner Society members and will be available for all destinations as they open.
Loyalty pins are awarded for 2-Star, 3-Star, 4-Star and 5-Star Mariners. In addition, we recognize our most loyal Mariners through the awarding of a special medallion — a Bronze Medallion for guests sailing with us for a total of 100 days, Silver Medallion for guests sailing with us for a total of 300 days, Gold Medallion for guests achieving 500 days, and our highest level Platinum Medallion for those guests who have joined us for 700 or more days. What else comes with our Mariner Society program? Read on to learn more about the benefits with each Star level.
ONE STAR MARINER:
• Mariner Welcome Aboard lunch
• A special collectible gift presented to you on board
• Mariner Brunch with complimentary sparkling wine
• Special offers on select sailings
• A 50% cruise fare discount on kids and extra guests staying in your stateroom on select sailings
TWO STAR MARINER:
Collectible gifts, special discounts and more await you at 30 Cruise Day credits. As a 2-Star Mariner, you’ll enjoy all 1-Star Mariner amenities PLUS:
• Complimentary photo of the ship
• 10% discount on select Holland America Line logo clothing sold onboard in the shops
• 15% discount on merchandise from shophollandamerica.com (Discount only available in the United States and Canada)
• Annual cruise planner
• Special recognition lapel pin
THREE STAR MARINER:
Unlock significant savings and a host of exclusive benefits as a 3-Star Mariner. When you reach 75 Cruise Day credits, you’ll receive all 1- and 2-Star Mariner amenities PLUS:
• 25% discount on specialty restaurant surcharges and on specialty coffees in all dining venues (Exploration Café and Grand Dutch Café), Sommelier Suites packages and all mini-bar purchases
• Mariner Welcome Aboard reception
• Discounts on select treatments from the Greenhouse Spa & Salon
• Advance information on new itineraries
FOUR STAR MARINER:
Upon earning 200 Cruise Day credits and amassing countless memories, you’ll join the 4-Star Mariners, where you’ll enjoy even more extraordinary discounts and complimentary events, including all 1-, 2- and 3-Star Mariner amenities PLUS:
• Complimentary cruise fare on kids and extra guests staying in your stateroom on select sailings
• 50% discount on specialty restaurant surcharges and specialty coffees in all dining venues (Exploration Café and Grand Dutch Café), Sommelier Suites packages, and all mini-bar purchases
• Complimentary laundry and pressing services
• Priority tender and check-in
• Complimentary wine tasting
• 15% discount on select Holland America Line logo clothing sold onboard shops
• 25% discount off surcharge at Rudi’s Sel De Mer
FIVE STAR MARINER:
Our most avid explorers enjoy our highest level of rewards. Upon earning 500 Cruise Day credits, we welcome you into our distinguished group of 5-Star Mariners, you’ll receive all 1-, 2-, 3-, and 4-Star Mariner amenities PLUS:
• Up to US$30 credit toward any internet package
• Two complimentary dinners in the Pinnacle Grill, Tamarind or Canaletto
• Complimentary day pass to the Greenhouse Spa & Salon (1 per cruise)
Are you a member of our Mariner Society? What’s your favorite perk?
As 5 Star Mariners we appreciate all the perks extended to us, but especially the two complimentary dinners and are pleased that we are now able to choose the restaurant: the Pinnacle, Canaletto and Tamarind. Also, of course, complimentary laundry is a wonderful perk and we are always impressed by the quick and efficient way this is handled by all the HAL ships.
Moreover, the Mariner Society reps are always helpful and we appreciate all that Mr Bernhoft has done for this loyalty program.
I achieved that elusive Five Star Mariner status at the end of my last cruise! That was on the “Inaugural” cruise of the new Rotterdam for the 2021 Transatlantic Cruise. When do I get my Five Star pin? I am booked for a January cruise on the Nieuw Statendam.
You should get it on your January cruise. CONGRATULATIONS!!
While the loyalty program is good it could be much better. If you are on a Grand World Voyage of over 100 days you get the same benefit as someone on a seven day Caribbean or seven day Alaska. The difference between four star and five star is two dinners, $30 off an internet package of several hundred dollars and a day at the thermal spa–big whoop.
• Mariner Welcome Aboard lunch
• Mariner Brunch with complimentary sparkling wine … for all Mariners?
Would it, for one time only, be possible for the HAL Blog, the HAL website, the people answering the phone at Guest Services and the onboard personnel to be consistent in what they actually offer on board the ships? How can you be invited to an embarkation lunch between 12:00 and 13:00 when you are told to board at 15:00 ? COVID is simply not an excuse for poor communications.
As a current 4 star, some of these perks and regonititions are not necessarily given on long cruises. We tend to do longer cruises and we’re still missing 3 & 4 pins plus the perks that would go with them. We have never been to a welcome aboard lunch because no staff ever said anything or received a a ship photo. If you advertise these perks, how about make sure people get them.
Louis B
Your comment is awaiting moderation.
December 4, 2021 at 10:20 am
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We value your comment and are looking into the Mariner program amenities.
Four star mariner, 80 years old, planning to cruise as long as God permit me all of the suddenly my companion died last January.
I was disappointed and surprised to hear I have to pay for the double occupancy cabin.
Perks? This is one you can add to all the benefits you offer and have consideration to all of us, old people who desire to keep cruising
Some cabins can be designated to single cruisers without any modifications
Please look into it and give us that benefit
Thank u 🙏🏻
Thank you for this suggestion, I will pass it along. I am sorry for your loss.
Finally have achieved 4-star rating at the completion of our last cruise! I’m looking forward to getting on another Holland cruise to the Caribbean this year and using the perks associated with the four stars!
I am a 4 Star and cruise on many lines but favor HAL. We used to receive two complimentary dinners, but that perk was drop. Why?
There used to be a pdf file that would list sailings available for complimentary guests sailing with 5 Star Mariners, is that still available, if so where can I find it.
Hi Robert, the complimentary dinner perk has been for five-star Mariners only, not four. At least since 2013. We do offer a 50% discount for four-star.
Question for the Navigator app…Do a husband and wife each need a Navigator account or will boarding passes, etc for the entire booking party be available if only one of the party has the app?
Please advise if I have a mariner number. Have booked a trip to Antarctica
Thanks.
Hi Hiroshi, you will need to call the Mariner desk, as we do not have the information at the blog: 1-800-547-9139
Both bookings show appear if you are in the same stateroom. Please confirm this prior to getting to the terminal to be sure.
Apologies, but we don’t have that at the blog. Please call the Mariner desk and they can provide fill details: 1-800-547-9139