To whom it may concern:
In 2007, I, along with my wife, Angela, went on a Baltic Cruise for our much anticipated honeymoon. It was my first voyage and to say the least, it was a HUGE success. I absolutely LOVED everything about the trip. It was truly a Unique and Wonderful experience. I shall never forget the quality of the Rotterdam services. This experience became the standard of travel for me.
In 2011, my wife and my mother in-law took a summer European trip on a supposed 5 star ship [on another line]. It was a total let down from the experience that I enjoyed with Holland America. Forgive me for thinking that my vacation with another cruise line would render similar positive results. The differences were striking and unforgettable.
Please accept my personal apology for trying to replicate my Holland experience with another cruise line. I could easily enumerate the differences between the two.
Please invite us back with a offer we could never refuse.
James G. Graves