Thank you to HAL guest Carol Ann for sending in this heartfelt note and picture from her last cruise with her mother. The HAL staff’s dedication to excellence and hard work is rewarded tenfold with kind words like these.
On March 22, 2010, my mother Lois Wilson attended the Captain’s Luncheon on the last full day of our 10-day Panama Canal cruise. It was also her last cruise. On March 3, 2012 she succumbed to Alzheimer’s Disease. I wish to publicly thank Holland America and their crew for helping me make my mother’s life with dementia as full and complete as it could be. Holland America’s crew and staff made her feel like a princess. Although she couldn’t remember the cruise shortly after returning home, in that moment, in that place, she was happy and carefree and being treated like royalty — and she knew it. Thank you Holland America! — Carol Ann