Whether you’re opting for a romantic cruise in the Caribbean, a long-awaited Grand Voyage or a multigenerational family reunion, suite accommodations offer the highest level of comfort and relaxation.
What you may not know is that some suites include exclusive access to Holland America Line’s industry-leading retreat, the Neptune Lounge. The Neptune Lounge is found on all 15 ships in the fleet and is an exclusive and private place to relax, socialize and enjoy the personalized service of a concierge who can make shipboard reservations and provide guidance about Holland America Line experiences.
Think of the Neptune Lounge as a living room and an oasis of relaxation. A large-screen television, library, sofas and chairs, complimentary refreshments throughout the day and Wi-Fi for a small charge are all available for your comfort and enjoyment. Continental breakfast and morning coffee or tea are served daily until 11 a.m., and cookies, sandwiches and pastries are served from 11 a.m. until 5 p.m. Sink into a chair and enjoy a book and a cappuccino in the relative quiet of the lounge during the day. Or take a seat at one of the worktables to catch up on the news or research your next destination right here on the Holland America Blog.
Access to the Neptune Lounge also provides access to the first-class concierges who redefine customer service. Don’t worry about waiting in line at the shore excursion desk — the concierges are at your disposal to make tour arrangements or reserve car rentals and local restaurants in port. They can also get you a coveted seat at the Pinnacle Grill, HAL’s sophisticated, intimate restaurant, or make an appointment at the Greenhouse Spa and Salon. The lounge is open from 7:30 a.m. until 8:30 p.m. on sea days and from 7 a.m. to 8:30 p.m. on port days. One-Touch 24-hour concierge service even is available when the Neptune Lounge is closed.
Another appeal of the Neptune Lounge is the sense of community it creates during your cruise. You can take some time to get to know your cruise companions, enjoy a champagne sail away and have some social time before dinner. Neptune Lounge guests even receive corsages and boutonnieres on formal nights!
Guest Sophia Burns enjoyed the Neptune lounge during her Alaska cruise on ms Zaandam and mentioned the hospitality of Vanessa, “the sweet butterfly that keeps the lounge running smoothly” and the social functions scheduled throughout her cruise.
“At noon we were invited for a private cocktail party with young and handsome Captain Wouter van Hoogdalem and some of the crew in the exclusive Neptune Lounge…The Neptune Lounge is a special private lounge for suite guests, and like the rest of the ship, it just oozes luxury.” — Sophia Burns
Many guests have come to find out that the Neptune Lounge can be a valuable addition to their cruise — elevating an experience from pleasant to outstanding. Have you enjoyed the Neptune Lounge as a suite guest? Let us know about your experience in the comments below.