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A Suite Perk: The Neptune Lounge on Holland America Line

Whether you’re opting for a romantic cruise in the Caribbean, a long-awaited Grand Voyage or a multigenerational family reunion, suite accommodations offer the highest level of comfort and relaxation.

What you may not know is that some suites include exclusive access to Holland America Line’s industry-leading retreat, the Neptune Lounge. The Neptune Lounge is found on all 15 ships in the fleet and is an exclusive and private place to relax, socialize and enjoy the personalized service of a concierge who can make shipboard reservations and provide guidance about Holland America Line experiences.

Suite guests can relax and refresh in the Neptune Lounge.

Suite guests can relax and refresh in the Neptune Lounge.

Think of the Neptune Lounge as a living room and an oasis of relaxation. A large-screen television, library, sofas and chairs, complimentary refreshments throughout the day and Wi-Fi for a small charge are all available for your comfort and enjoyment. Continental breakfast and morning coffee or tea are served daily until 11 a.m., and cookies, sandwiches and pastries are served from 11 a.m. until 5 p.m. Sink into a chair and enjoy a book and a cappuccino in the relative quiet of the lounge during the day. Or take a seat at one of the worktables to catch up on the news or research your next destination right here on the Holland America Blog.

Access to the Neptune Lounge also provides access to the first-class concierges who redefine customer service. Don’t worry about waiting in line at the shore excursion desk — the concierges are at your disposal to make tour arrangements or reserve car rentals and local restaurants in port. They can also get you a coveted seat at the Pinnacle Grill, HAL’s sophisticated, intimate restaurant, or make an appointment at the Greenhouse Spa and Salon. The lounge is open from 7:30 a.m. until 8:30 p.m. on sea days and from 7 a.m. to 8:30 p.m. on port days. One-Touch 24-hour concierge service even is available when the Neptune Lounge is closed.

Photos by Sofia Burns. Clockwise from left : A snack display; Sofia and Captain van Hoogdalem; floral details; a view of the lounge; "the sweet butterfly Vanessa"

Photos by Sophia Burns. Clockwise from left : A snack display; Sophia and Captain van Hoogdalem; floral details; a view of the lounge; “the sweet butterfly Vanessa.”

Another appeal of the Neptune Lounge is the sense of community it creates during your cruise. You can take some time to get to know your cruise companions, enjoy a champagne sail away and have some social time before dinner. Neptune Lounge guests even receive corsages and boutonnieres on formal nights!

Guest Sophia Burns enjoyed the Neptune lounge during her Alaska cruise on ms Zaandam and mentioned the hospitality of Vanessa, “the sweet butterfly that keeps the lounge running smoothly” and the social functions scheduled throughout her cruise.

“At noon we were invited for a private cocktail party with young and handsome Captain Wouter van Hoogdalem and some of the crew in the exclusive Neptune Lounge…The Neptune Lounge is a special private lounge for suite guests, and like the rest of the ship, it just oozes luxury.” — Sophia Burns

Many guests have come to find out that the Neptune Lounge can be a valuable addition to their cruise — elevating an experience from pleasant to outstanding. Have you enjoyed the Neptune Lounge as a suite guest? Let us know about your experience in the comments below.

  • Julie

    Apologies for the delay. See the answers below:
    1. complimentary laundry and dry cleaning – YES
    2. Priority embarkation – YES
    3. Priority disembarkation – YES
    4. Priority tender service – YES
    5. Breakfast at Pinnacle Grill each morning is cooked to order (not continental or buffet)? YES
    6. Amenities extended to our children (ages 10 & 14) who are also in our room. – Everything extended to you.

  • Andrea

    Just booked a Neptune suite and connecting VF stateroom for my family of five. Sailing August 24, 2019 to Alaska. Will my two children, booked in the VF stateroom be able to accompany myself, my husband and my other child into the Lounge? Given the rooms connect via an interior door, surely my children could join us?

  • Julie

    Hi Andrea, unfortunately, our other two children do no have access to the Neptune Lounge. It is restricted to guests staying in a suite with access. If you have further questions, please call reservations: 855-932-1711

  • cecelia Hearn

    We are looking for the amenities that are included with our Neptune Suite Cruise Sept 15-22. Can you help direct us where we find that info on the website.

  • Julie

    Hi Cecelia, it’s under “The Experience” on the website: Neptune Suite Approximately 465–855 SQ. FT. including verandah. With floor-to-ceiling windows overlooking a private verandah, these spacious suites are flooded with light. They feature a large sitting area and two lower beds convertible to one king-size bed—our signature Mariner’s Dream™ bed with plush Euro-Top mattresses. The bathroom comes with a dual-sink vanity, full-size whirlpool bath and shower, plus additional shower stall. Amenities include use of the exclusive Neptune Lounge, a private concierge and an array of complimentary services. Complimentary 24-hour In-Room Dining, Daily Housekeeping, Nightly turndown service, Generous Storage, Safes for your valuables, Deluxe bathrobes, Elemis Aromapure bath amenities, Complimentary fresh fruit, Complimentary shoeshine service, Complimentary ice service

  • Heidi Stanley

    Your former website listed very specific suite perks, like free laundry and dry cleaning, corsages, etc. The new “suite perks” statement simply lists things that are (basically) available to any ship guest (e.g., free room service). Unless Holland is planning to discontinue those perks, it would be helpful if those services could be listed once again. I have trouble remembering and hate to keep calling my Holland agent to ask her.

  • Julie

    Thank you for the feedback. We have passed along your comments to the appropriate department for review.

  • Diane Diotte

    I am a 3-star Mariner and have just booked my 2nd cruise for this year on the Eurodam. Once I booked my 2nd cruise, your website shows both bookings with a drop-down menu but when I attempt to access the individual booking by using the “Find Booking” button nothing happens. My Personal Cruise Consultant suggested that I wait for 24 hours for the website to refresh and change my password, which I did, but I still have the inability to access my individual bookings to make changes to my reservations.

  • Julie

    Hi Diane, it’s probably best if you call reservations on the toll-free number for assistance: +1-855-932-1711

  • Fernando

    Hi I have Just booked a Neptune suite and I was wonderin if the neptune suites have a special sun deck or a specia place to take the sun ?

  • Julie

    Hi Fernando, there is no exclusive space for suite guests on deck. But you will find plenty of deck space around the ship to lounge in the sun.

  • Leslie Hutchison

    Are the two dining rooms – Pinnacle and Canaletto – complimentary for the Neptune Suite guests? I read that one of the perks is getting a reservation, but it doesn’t say if it is complimentary as I have received on other cruise lines.

    I agree with other comments – it would be nice to know exactly what comes with the perks of the suite instead of a very generic “an array of complimentary services.” What does that mean?

  • Julie

    Hi Leslie, Pinnacle Grill and Canaletto are not complimentary for dinner. However, suite guests can dine in the Pinnacle Grill for breakfast, and that is complimentary.

  • Paul Salata

    We have a booking on 1/4/2019, Veendam to Cuba. We are in a Vista Suite. Am I correct in assuming that the Neptune Lounge is for Neptune suites, and above only?

  • Julie

    Yes, it is for the Neptune and Pinnacle Suites only.

  • Ross

    We are booked in a Neptune Suite are any complimentary beverages included?

  • Julie

    You have access to the Neptune Lounge with complimentary non-alcoholic beverages throughout the day. In your suite you’ll have a coffee and espresso machine, complimentary bottled water provided in suite at embarkation and complimentary mimosas with in-suite breakfast. There’s also complimentary sparkling wine served in the Neptune Lounge upon embarkation.

  • Lorna

    We are booked in a Vista Suite. What perks come with that? Can we have breakfast in the Pinnacle Grill?

  • Harriet Wood

    We have booked a Neptune suite on Zaandam travelling on 3rd November till 19th November 2018, is the in suite bottled water replaced daily? Do we receive free laundry and dry cleaning during the cruise and is there a limit to a number of items?
    As said previously by other guests it would be helpful if this information was either sent to the guests or at least available on your website.

  • Shelly

    We have only been in the Neptune suites on Holland American. We have a 10 day cruise booked from NY to Canada. On the Zuderdam have all the suites been refurbished and if so where can I locate photos of the refurbishing on the zuiderdam?

  • Julie

    Hi Harriet, we are currently working on a blog post that provides more detail about what’s included, so stay tuned! But yes, you do receive complimentary laundry and dry cleaning!

  • James Hopper

    Do Neptune Suite Guests receive Half Price meals when dining in the Pinnacle Grill?

  • Julie

    Hi Shelly, no extra refurbishments have been done. However, the ship’s suites did receive the upgrades in the last refurbishment.

  • Sandra

    Hi could you please let me know whether all three adults in the neptune suite receive all packages i.e. drinks, laundry etc

  • Julie

    Shelly, actually the suites received new bathrooms and soft goods.

  • Julie

    Yes, all of the adults in the same Neptune suite receive all of the perks! Enjoy!

  • Julie

    Hi James, no Neptune Suites do not receive half-price at Pinnacle Grill. However, you do have use of the Neptune Lounge and the concierge can assist with reservations.

  • Trevor Jones

    Hi, we are booked on the Westerdam to Alaska on Sept.16, in a Neptune suite, do we get all the items that you listed in your answer on May 22/18 @ 8:08 pm?
    Thank you

  • Julie

    Hi Trevor, yes you do! Enjoy!

  • Harald Polz

    “…we are working on a more comprehensive blog post about all of the amenities…”

    Julie, can you give us an estimate about when you will post this comprehensive blog?

    We are scheduled for our very long cruise at the end of the month and it would definitely help to know what is included and what not, and what was done to/in the Neptune suites at the last dry-dock so we can prepare accordingly. Unfortunately, advice given on the phone is not always correct as it differs depending on the HAL person talked with, or postings elsewhere.

  • Julie

    In addition to the above amenities, Neptune and Pinnacle Suite guests receive more perks reserved exclusively for these suite categories. They include an in-suite coffee and espresso machine; Bose SoundDock; expanded line of Elemis bath amenities; complimentary mimosas with in-suite breakfast; premium duvet, and soft, cotton bathrobes and slippers; breakfast served in the Pinnacle Grill…

  • Julie

    …complimentary sparkling wine served in the Neptune Lounge upon embarkation; complimentary bottled water provided in suite at embarkation; a cocktail party with ship’s officers; corsages and boutonnieres for the first gala night; priority dining and seating requests; fresh flowers; complimentary pre-dinner hors d’oeuvres served in suite on request; high tea service served in suite on request; exclusive full breakfast service in-suite daily; priority boarding for tendered ports of call; special disembarkation service; complimentary laundry, pressing and dry cleaning; complimentary DVD library access; and binoculars and umbrellas for use during cruise.

  • Harald Polz

    Sorry to be a pain in the neck but is that true also for the MS Amsterdam?

    “…The bathroom comes with a dual-sink vanity, full-size whirlpool bath and shower, plus additional shower stall …”

    And how about the TV on the Amsterdam after the dry dock. Is that still the old small TV or a new large TV on the wall.
    There seem to be huge differences of the Neptune suites between the ships even after the recent dry docks.

  • rachel katz

    Would the Neptune Suite accommodate 2 adults and 2 children? Also, are vegan diets accommodated on the ship?

  • Julie

    It depends on the ship. Some do, some do not. But yes, we can accommodate Vegan diets. We have an exclusive Vegetarian/Vegan menu. Please call ship services as far out from sailing as possible: 1–800–541–1576

  • Julie

    Hi Harald, the bathrooms were refurbished with new wall tile, floor, vanity units and new bathtubs. However, they are not yet dual-sink. Six Neptune suites have a shower stall only, the rest of them all are with whirlpools only. The suites received new carpet, new furniture and new softgoods. However, the TVs are not flatscreen yet. That will be done during the next drydock.

  • Harald Polz


  • Diane

    Are the mini bar items complementary in the Neptune Suites?

  • Kay

    We have sailed in Signature Suites & Neptune Suites on different ships, all older. The Neptune Suite experience far outweighs
    any other rooms in our opinion. We spend a lot of time on the balcony reading and relaxing, enjoying the view and these are by far the best balcony! The size of the room is just enough extra space to not be bumping in to each other. While the Signature Suites are also great nothing beats the convieance and personal service of the Neptune Lounge and Staff. Leaving today on our 3rd Alaska cruise on HAL in a Neptune Suite and looking forward to it tremendously!

  • carol

    When we booked our Neptune Suite and an inside room across the hall for our grandchildren, our agent said that each room had to have an adult registered to it. So our suite has me and my granddaughter (age 14) registered and the inside room has my husband and grandson (age 12). How is that going to work with all the percs that come with the suite? i.e. priority disembark, embark, neptune lounge access, etc. Does this mean my husband does not get to benefit from the percs? And/or will the grandkids not be able to priority embark with us?

  • Kevin Cordova

    How much is the Wifi per day. Is it fast enough to stream youtube videos for the kids? Ship will be the Volendam.

  • Julie

    There are three plans. SOCIAL: Only allows access to eight social media sites (e.g. Facebook, LinkedIn). SURF: Does not allow videoconferencing or music streaming. Guests can access social media, surf the web and check email. Does not allow video streaming. PREMIUM: Social, web, email and audio/video calling and streaming. Per day on a seven-day cruise is $14.99, $24.99 and $29.99, respectively. You can buy a package for the week, which is a better deal: $69.99, $99.99 and $139.99.

  • Kevin

    Is bottled water available in the Neptune Lounge through out the cruise?

  • Julie

    Carol, someone will be in touch with you to discuss.

  • Julie

    Mini Bar items are not complimentary in the Neptune Suites.

  • Julie

    It is not bottled, but water dispensers are in each lounge.

  • Emiliano

    Hello I would like to know how do I get access to an upset from a Verandah VH guaranteed to a Neptune ? Where can I find current 2018 pictures of Neptune SC class and Neptune SB class? I just booked my first cruise and I am totally confused about my room selection. This supposed to be a nice cruise to celebrate our wedding anniversary and one more important event. 🙁

  • Julie

    Hi Emiliano, where are you located? It’s best to call reservations for assistance. They can make sure you have a wonderful cruise. If you are in the U.S.: 855-932-1711

  • Jim

    Can Signature Suite guests (Cat SY) enjoy breakfast in the Pinnacle Grill? Thank you.

  • Julie

    They cannot. It’s for Neptune and Pinnacle Suites only.

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