Contact Us


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RESERVATIONS


Reservations Online
Travel Agent Headquarters Login
Travel Agent Headquarters is the fastest and easiest way to make a booking, using POLAR Online. You can check availability of current inventory, search fares, view itineraries, add a guest to a group booking and book online. You must have a POLAR Online password to access the TAHQ part of the website.


Reservations By Phone
Phone: 1‐800‐426‐0327
Alaska Phone: 1‐800‐391‐6258
Fax: 1‐800‐628‐4855
Hours: Monday through Friday - 5:00 am to 7:00 pm (Pacific Time)
Saturday through Sunday - 6:00am to 5:00pm (Pacific Time)
For pricing, availability and sales assistance for group and FIT reservations. Also for general inquiries relating to product, destination and existing cruise reservations.


POLAR Online
Email: Consumer and Online Support Team
Phone: 1‐800‐544‐9032
Fax: 1‐800‐628‐4855
For pre-registration issues with POLAR Online specific to Holland America Line.


Agency Profile Registration, Updates, Mergers, & Reservations GDS
Email: Operations_Support@HollandAmerica.com
Phone: 1‐800‐426‐0327 please ask to be transferred to the Operations Support Pilot Line x4788
Fax: 1‐206‐577‐7080
For help registering or updating your agency with Holland America or adding/removing pseudo city codes for GDS/API systems such as: Amadeus, Apollo, Revelex, Galileo, Sabre, and Worldspan.


Reservations Accounting
Phone: 1‐888‐663‐5384
Hours: Monday - Friday 7:00 am - 5:00 pm
For all reservations-related accounting discrepancies and non-system-generated refund requests. Primary reference for Cancellation Protection Plan inquiries.


World Cruise Reservations
Email: WorldCruiseReservations@HollandAmerica.com
Phone: 1‐800‐522‐3399
Fax: 1‐206‐281‐0627
Hours: Monday - Friday 6:00 am - 5:00 pm
For availability and sales assistance for World Cruise product.


Reservations For Shore Excursions
Reserve Online
Phone: 1‐888‐425‐9376
Hours: Monday - Friday 6:00 am - 6:00 pm
To book shore excursions.


GROUPS


Group Administration
Email: Groups@HollandAmerica.com
Phone: 1‐888‐425‐9477
Hours: Monday - Friday 7:00 am - 5:00 pm
To set up new group requests, including non-standard category allocation requests. Use to select initial GAP amenities and for questions regarding outstanding allotments and recalls occurring prior to 90 days, and finalization of groups.


Group Shore Excursions
E-mail: HAL_Group_Shore_Excursions@HollandAmerica.com
Phone: 1‐888‐253‐4780
To customize group shore excursions to suit your group's special needs.


Incentives & Charters
Phone: 1‐800‐445‐3731
Hours: Monday - Friday 7:00 am - 5:00 pm
Inquiries and bookings for incentive groups and ship charters.


Onboard Event Services
Email: OnboardEventServices@HollandAmerica.com
Phone: 1‐877‐885‐4259
Fax: 1‐206‐301‐5516
Hours: Monday - Friday 7:00 am - 5:00 pm
To set up group events, cocktail parties and reserve onboard meeting space.


SALES SUPPORT FOR INDIVIDUAL AND GROUP BOOKINGS


Business Development Services
Sales@HollandAmerica.com
Phone: 1‐800‐544‐0443
Fax: 1‐206‐286‐3288
Hours: Monday - Friday 6:00 am - 5:00 pm.
To contact your business development team.


Brochures & Sales Materials
In U.S. phone: 1‐800‐626‐9900
In Canada phone: 1‐800‐663‐5384
Hours: Monday - Friday 6:30 am - 4:00 pm
To request brochures and sales materials such as flyers and posters. Group materials such as blank shells and postcards are also available to help you promote group bookings.


Promotional Offers
Sign up to receive the latest promotional offers and news from Holland America Line via e-mail, to unsubscribe from this service or to register for @ Home with HAL (for home-based travel professionals).


MORE CONTACT INFORMATION FOR HOLLAND AMERICA LINE


Holland America Line Corporate Office
300 Elliott Avenue West
Seattle, WA 98119
Phone: 1‐206‐281‐3535


Access & Compliance
E-mail: HALW_Access@HollandAmerica.com
Phone: 1‐800‐547‐8493
Fax: 1‐800‐577‐1731
Hours: Monday - Friday 8:00 am - 5:00 pm
Your contact for arrangements regarding guests with disabilities, once you have submitted the Special Requirements Information form.


Air/Sea
AirPlus Request Form
Phone: 1‐800‐628‐4771
Domestic Itinerary Fax: 1‐206‐298‐3008
International Itinerary Fax: 1‐206‐298‐3991
Hours: Monday - Friday 7:00 am - 5:00 pm; Saturday 5:00 am - 3:00 pm
For air itineraries in conjunction with cruises or cruisetours for guests who have purchased Holland America Line's Fly Cruise Plan. This department processes all Airplus (deviation) and upgrade requests (please submit via fax).


Documentation
Phone: 1‐877‐425‐2236
Fax: 1‐206‐286‐3918
Hours: Monday - Friday 7:00 am - 5:00 pm
For Guest Document Packages inquiries for Holland America Line. Also visa information, including mailing and referral to visa processing company.


Guest Relations
E-mail: GuestRelations@HollandAmerica.com
Phone: 1‐800‐599‐8256
Fax: 1‐206‐301‐5327
Inquiries, compliments and complaints on current or past sailings.


Ombudsman
E-mail: Ombudsman@HollandAmerica.com
Inquiries and issues that have not been resolved through normal channels.


Public Relations
Phone: 1‐800‐637‐5029
Announcements regarding emergency situations are posted on the Holland America Line website.


Ship Inventory
Fax: 1‐800‐547‐4720 or 1‐206‐298‐3015
Requests for "guaranteed" stateroom, issues pertaining to stateroom assignments and confirmation of waitlisted staterooms.


Ship Services
Phone: 1‐800‐541‐1576
Fax: 1‐800‐207‐3547
Hours: Monday - Friday 7:00 am - 5:00 pm
For all individual guest services including special diets, dining requests and gift orders. Order forms are available online.


WEBSITE HELP


TAHQ Help
E-mail: HAL_Reservations@HollandAmerica.com
For assistance logging in:
Phone:1‐800‐544‐9032 (One Source)
Hours: Monday - Friday 6:00 am - 5:00 pm
For general TAHQ assistance such as your sign in to access Travel Agent HQ, online bookings, or if you forgot your user ID and/or password.


Technical Support
E-mail: TechSupport@HollandAmerica.com
If you are experiencing difficulties with the Travel Agent HQ website


HAL Academy Help
E-mail: HAL_Academy@HollandAmerica.com
If you are experiencing difficulties with the HAL Academy area of the Travel Agent HQ website. Or, if you have questions or input regarding the HAL Academy agent-training program.


Image Library Help
E-mail: Seattle_Tech@schawk.com
Phone: 425‐881‐5454
If you are experiencing difficulties with the Image Library area of the Travel Agent HQ website.


CONCERN OR QUESTION?
Have a question or concern not covered in the above? Use the Contact Form to contact us.
Please do not use email to send any communication that contains confidential information (credit card, booking number or other sensitive information). Messages sent by email are not secure, could be intercepted by a third party or may not be immediately received by the appropriate division at Holland America Line.