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FOR MEDIA Holland America Line’s fleet of 14 ships offers nearly 500 cruises to 320 ports in more than 100 countries, territories or dependencies. Two- to 108-day itineraries visit all seven continents, and highlights include Antarctica, South America, Australia/New Zealand and Asia voyages; a Grand World Voyage; and popular sailings to ports in the Caribbean, Alaska, Mexico, Canada/New England, Europe and Panama Canal. A 15th ship, ms Nieuw Amsterdam, is scheduled to join the fleet in 2010. Explore the wealth of information about our company, our fleet and our cruise offerings. As always, please contact us at any time if you require additional information. Media Relations Contact Holland America Line Inc.
FOR MEDIA Holland America Line’s fleet of 14 ships offers nearly 500 cruises to 320 ports in more than 100 countries, territories or dependencies. Two- to 108-day itineraries visit all seven continents, and highlights include Antarctica, South America, Australia/New Zealand and Asia voyages; a Grand World Voyage; and popular sailings to ports in the Caribbean, Alaska, Mexico, Canada/New England, Europe and Panama Canal. A 15th ship, ms Nieuw Amsterdam, is scheduled to join the fleet in 2010. Explore the wealth of information about our company, our fleet and our cruise offerings. As always, please contact us at any time if you require additional information. Media Relations Contact Holland America Line Inc.
Corporate Media Kit Presented here you'll find an overview of Holland America Line's fleet, amenities, services and initiatives. Just click on the links below.
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Here you'll find information specific to Holland America Line's cruises and cruise tours in Alaska and the Yukon.
Presented here you'll find an overview of Holland America Line's $200 million Signature of Excellence enhancement to five ships beginning in early 2009. Just click on the links below.
To help you promote Holland America Line, we will post videos and other media assets here as they are available. Please check back for updates.
The Travel Advisories section is where you will find the latest updates on topics of interest for guests of Holland America Line
Important Information Regarding Increased Security Measures for Air Travel TSA and Homeland Security have implemented increased security measures for air travel both within the United States and for flights entering the United States from a foreign country. Due to these additional measures, travelers can expect longer security processing times and are advised by TSA to arrive early for their flights. For passengers traveling on international flights to destinations within the United States, TSA advises arriving at the airport three hours early. For more information, visit www.tsa.gov
June 10, 2009 Carnival Corporation & plc Statement on Reinstatement of Fuel Supplements MIAMI (June 10, 2009) - At the time we suspended fuel supplements for our six North American brands, we reserved the right to reinstate them if the price of light sweet crude oil, according to the NYMEX, should increase above $70 per barrel. While we have now exceeded that threshold, in light of the economic crisis and resulting consumer weakness, we presently have no plans to institute a fuel supplement. We will continue to monitor the situation in the markets and review our position as the situation warrants.
Holland America Line H1N1 Influenza Protocols At Holland America Line, the safety, comfort and security of our guests and crew are our top priorities. H1N1 influenza, often referred to as swine influenza, is a respiratory disease that is caused by type A influenza viruses. Some actions we have taken to reduce the risk of guests becoming infected are :
We encourage you to practice healthy habits to help stop the spread of germs.
Travel agents and guests with questions may contact 1-800-577-1728.
CLIA Statements Holland America Line is a member of the Cruise Lines International Association Inc. (CLIA). CLIA participates in the regulatory and policy development process and promotes measures that foster a safe, secure and healthy cruise ship environment. CLIA advocates industry positions to key domestic and international regulatory organizations, policymakers and other industry partners; actively monitors international shipping policy; and develops recommendations to its membership on a wide variety of issues. Focus areas include: safety, public health, environmental responsibility, security, medical facilities, passenger protection and legislative activities.
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CULINARY EXCELLENCE AT SEA Culinary Variety and Excellence Holland America Line presents contemporary cuisine including regional specialties, traditional favorites, and itinerary-based dishes designed to appeal to the diverse tastes of discriminating guests. Expect a superb selection of delectable meals from simple to gourmet, prepared with the highest quality ingredients by professional, dedicated, well-trained international culinary staff. Whether enjoying a formal dining experience in the Main Dining Room, an intimate dinner in the exclusive Pinnacle Grill, a comfortable and casual bite in the Lido, a private meal in-room, or a poolside snack, each dish is made according to the highest standards. Holland America Line Caters to Guests Every opportunity is taken to spoil guests and make every meal memorable. To that end, many special dinners and culinary events are featured, including an unforgettable Master Chef's Dinner, a Captain's Dinner, an Indonesian lunch and much more. Beautiful rituals revolving around food are available throughout each cruise, including mid-morning ice-tea (on Caribbean itineraries); hot chocolate on the deck (Alaska itineraries), after-dinner cappuccino and espresso in the Explorers Lounge, and afternoon High Tea including, of course, Dutch royal tea and the new Indonesian Afternoon Tea and coffee Ceremony featured once per cruise. During the holidays, guests are provided with Well-known Master Chef Rudi Sodamin serves as culinary consultant for Holland American Line's fleet of five-star ships. Sodamin is the driving force behind the enhancement of Holland America Line's already superb dining experience and spearheaded the creation and development of a new line of signature menu items as part of the company's unprecedented $425 million Signature of Excellence initiative. As You Wish ™ dining As You Wish dining allows guests to choose from the best of both worlds - either traditional pre-set seating and dining times, or a completely flexible dining schedule at a number of different venues. Dining Options Main Dining Room One level of the two-tiered restaurant will offer a flexible/open dining service from 5:15 to 9 p.m. daily, and the other will host two seatings, an early and main seating. Guests with flexible seating may make reservations daily during a cruise up to 4 p.m. or simply walk up anytime during dining hours. Formal in setting, the Main Dining Rooms feature Rosenthal china, starched linens, silver service and fresh flowers. Guests will be treated to a selection of daily freshly baked goods and breads, and the extensive global wine selection is served by sommeliers. Pinnacle Grill Entrees may include Colorado Lamb Chops, Filet Steak Diane, “Land and Sea” with filet mignon and jumbo prawns, Cedar Plank Black Cod with Shrimp Scampi, Broiled King Salmon, Broiled or Poached Half Lobster and Lobster Macaroni and Cheese. Also available are premium "Sterling Silver" hand-selected cuts of beef unsurpassed in tenderness and taste, including bone-in Delmonico rib-eye steak, center-cut Porterhouse steak and two sizes of filet mignon. Side dishes will feature such choices as Scallop Potatoes, Grilled Asparagus, Creamed Spinach and Sautéed Button Mushrooms. Delectable desserts include Warm Grand Marnier Chocolate Volcano Cake, Creamy Homemade Raspberry Cheesecake and Not-so-Classic Baked Alaska. Upscale Casual Lido Dining Late-night in the Lido Terrace Grill Tamarind and the Silk Den The Silk Den, a new lounge adjacent to Tamarind, will overlook the magradome, offering guests a view of a new, colorful poolside water feature. A full menu of signature mixed Asian-themed specialty cocktails including Sakétinis will be served here. Available only on ms Eurodam. Canaletto Slice Stateroom Service An extensive menu for room service is available 24/7, and is always complimentary. Special Dietary Requests Special dietary accommodations can be made in advance through your travel agent at the time of booking. 02/04/09
CULINARY EXCELLENCE AT SEA Culinary Variety and Excellence Holland America Line presents contemporary cuisine including regional specialties, traditional favorites, and itinerary-based dishes designed to appeal to the diverse tastes of discriminating guests. Expect a superb selection of delectable meals from simple to gourmet, prepared with the highest quality ingredients by professional, dedicated, well-trained international culinary staff. Whether enjoying a formal dining experience in the Main Dining Room, an intimate dinner in the exclusive Pinnacle Grill, a comfortable and casual bite in the Lido, a private meal in-room, or a poolside snack, each dish is made according to the highest standards. Holland America Line Caters to Guests Every opportunity is taken to spoil guests and make every meal memorable. To that end, many special dinners and culinary events are featured, including an unforgettable Master Chef's Dinner, a Captain's Dinner, an Indonesian lunch and much more. Beautiful rituals revolving around food are available throughout each cruise, including mid-morning ice-tea (on Caribbean itineraries); hot chocolate on the deck (Alaska itineraries), after-dinner cappuccino and espresso in the Explorers Lounge, and afternoon High Tea including, of course, Dutch royal tea and the new Indonesian Afternoon Tea and coffee Ceremony featured once per cruise. During the holidays, guests are provided with Well-known Master Chef Rudi Sodamin serves as culinary consultant for Holland American Line's fleet of five-star ships. Sodamin is the driving force behind the enhancement of Holland America Line's already superb dining experience and spearheaded the creation and development of a new line of signature menu items as part of the company's unprecedented $425 million Signature of Excellence initiative. As You Wish ® dining As You Wish dining allows guests to choose from the best of both worlds - either traditional pre-set seating and dining times, or a completely flexible dining schedule at a number of different venues. Dining Options Main Dining Room One level of the two-tiered restaurant will offer a flexible/open dining service from 5:15 to 9 p.m. daily, and the other will host two seatings, an early and main seating. Guests with flexible seating may make reservations daily during a cruise up to 4 p.m. or simply walk up anytime during dining hours. Formal in setting, the Main Dining Rooms feature Rosenthal china, starched linens, silver service and fresh flowers. Guests will be treated to a selection of daily freshly baked goods and breads, and the extensive global wine selection is served by sommeliers. Pinnacle Grill Entrees may include Colorado Lamb Chops, Filet Steak Diane, “Land and Sea” with filet mignon and jumbo prawns, Cedar Plank Black Cod with Shrimp Scampi, Broiled King Salmon, Broiled or Poached Half Lobster and Lobster Macaroni and Cheese. Also available are premium "Sterling Silver" hand-selected cuts of beef unsurpassed in tenderness and taste, including bone-in Delmonico rib-eye steak, center-cut Porterhouse steak and two sizes of filet mignon. Side dishes will feature such choices as Scallop Potatoes, Grilled Asparagus, Creamed Spinach and Sautéed Button Mushrooms. Delectable desserts include Warm Grand Marnier Chocolate Volcano Cake, Creamy Homemade Raspberry Cheesecake and Not-so-Classic Baked Alaska. Upscale Casual Lido Dining Late-night in the Lido Terrace Grill Tamarind and the Silk Den The Silk Den, a new lounge adjacent to Tamarind, will overlook the magradome, offering guests a view of a new, colorful poolside water feature. A full menu of signature mixed Asian-themed specialty cocktails including Sakétinis will be served here. Available only on ms Eurodam. Canaletto Slice Stateroom Service An extensive menu for room service is available 24/7, and is always complimentary. Special Dietary Requests Special dietary accommodations can be made in advance through your travel agent at the time of booking. 02/04/09
Exclusive “Edutainment” Program Puts Holland America Line Guests on Cutting Edge of Technology Digital Workshop powered by Windows Workshop Overview
Courses
Sessions are offered multiple times on each cruise so that guests may take the ones that interest them most or the complete series at their convenience. Windows 7 Microsoft’s new Windows 7 operating system is installed on all laptops in the Digital Workshop powered by Windows. The system greatly enhances current workshop sessions, providing simplified use of digital media and social networking. 10/09
Greenhouse Spa & Salon Culinary Arts Center Presented by Food & Wine Magazine Culinary Arts Center for Kids For children under eight you may find menu items such as Bear Track Cookies, Fruit Leather, Ice Cream Sandwiches, Salad People Art, and Denali Peaks Alaska Theme Scones. Kids eight and over may delight in preparing Soft Pretzels, Granola Bars, Pita Chips with Hummus, and Saltwater Taffy. All kids, tweens and teens are welcome to attend. Explorations Café powered by The New York Times Gaming Bingo is another great way to win money, prizes, and even a seven day cruise. Participate in the many games scheduled throughout the cruise. iPod Art Tour Guests desiring to take a tour simply sign out an iPod free of charge and take the tour at their leisure. Digital Workshop powered by Windows Shopping Merabella, a high-end designer jewelry boutique found aboard ms Amsterdam, Rotterdam, Volendam, Zuiderdam, Westerdam and Eurodam will be added aboard seven more Holland America Line ships by late 2010. Jewelry collections include stunning designs from LeVian, Christopher Designs, Chimento, Genesis, Tara and Sons plus many more designers. Each cruise also features relaxed and entertaining auctions of art by masters such as Rembrandt, Picasso, Dalí, Chagall and Erté, as well as sports memorabilia and animation art, all priced at below gallery prices. Sports Entertainment On Stage Movies Music & Dancing TV Kids and Teens The Loft is a dedicated space for teens ages 13-17. Youth are welcome to hang out or participate in events such as Karaoke, Casino Night and Dance Parties. Youth Counselors are on hand to host events *except Prinsendam 09/22/08
Holland America Line Environmental Commitment Holland America Line demonstrates its commitment to responsible environmental practices through a comprehensive fleetwide program that emphasizes waste reduction and recycling, compliance with all international environmental guidelines and a decision to incorporate cleaner-burning propulsion technology into the line's new ships. Holland America Line's ships currently meet or exceed all provisions of the international regulations governing the environmental management of marine operations. Environmental Management and ISO 14001 Certification This certification recognizes Holland America Line's robust environmental standards, commitment to continual improvement and policy to prevent pollution. Success in achieving ISO 14001 certification is an important demonstration to guests, employees, stakeholders, and the communities in which Holland America Line sails, that we are responsible stewards of the environment. Holland America Line's Environmental Management System requires an Environmental Officer on board each ship to provide environmental training and to oversee shipboard compliance with environmental laws, regulations, industry standards and company policies. The Environmental Officer reports directly to the ship's Master. Each ship in the fleet is further monitored and evaluated by aggressive environmental audit programs. All crew members receive basic environmental training to assure they know the requirements and procedures necessary to protect the environment. Those with additional responsibilities receive further environmental training specific to their jobs. Every aspect of vessel operations, from the food preparation and hotel operations, to the navigation and ship operations on the bridge, to the engineering and maintenance activities in the engine room, are performed in a manner to minimize the impact on the environment while assuring a safe, comfortable and satisfying experience for guests. To facilitate this task, corporate headquarters has an Environmental Management Systems department that provides training and guidance to the fleet. The Vice President of this department reports directly to the President and CEO. Holland America Line - Seagoing Environmental Innovation The waste stream with perhaps the greatest potential environmental impact is sewage, also called black water. Black water comes from the toilets and from the drains and sinks of the infirmary. All vessels are equipped with certified Marine Sanitation Devices meeting the specification of international and U.S. Coast Guard requirements. In fact, most of Holland America Line's ships are fitted with ZENON or Rochem Advanced Waste Water Purification Systems that treat the black water with state of the art Reverse Osmosis and Bioreactor technology. These systems employ a series of filters and disinfecting steps to treat the black water - and grey, or shower and sink, water - before discharge to the sea. The resulting effluent exceeds the quality of most municipal treatment systems, and is clean enough to meet the drinking water standards in many communities ashore. To reduce engine emissions, Holland America Line has outfitted five of its ships to use shore power: ms Westerdam, ms Noordam, ms Oosterdam, ms Amsterdam, ms Zuiderdam. All five ships can connect to shore power to reduce both fuel consumption and air emissions. Holland America Line will buy and use electricity ("shore power") instead of burning ship-board fuels while stationed at ports with the capability such as Seattle and Vancouver, B.C. Seawater Scrubber Pilot Program Holland America Line launched the technology demonstration project, costing more than $1.5 million, to demonstrate the feasibility of using sea water to "scrub," or reduce, engine emissions on oceangoing vessels. Each government agency has representatives serving on a technical advisory committee that oversees the development of this project. Following several future months of collecting and studying the data, it could dramatically change not only the cruise industry but the entire maritime industry by reducing ship engine emissions. The sea water scrubber system, developed by Krystallon, a subsidiary of BP, uses the natural chemistry of seawater to remove virtually all sulfur oxide (SOx) as well as significantly reduce particulate matter emissions. The sea water is then treated to remove harmful components prior to being discharged back overboard. Holland America Line, along with Krystallon, recently won the 2007 Seatrade Insider Environmental Initiative Award for this innovative emission reduction technology installed on the ms Zaandam. These technology solutions are in addition to the use of monitoring and operating practices we employ to minimize emissions. Holland America Line Honored for Whale Conservation Program To assist in the recovery and ensure the safety of all whale species, Holland America Line, in cooperation with NOAA's Fisheries Service and the National Parks Service, developed and launched the comprehensive and interactive computer-based training program. All deck officers on Holland America Line vessels have taken the course and the program is being shared with the cruise and maritime community. Holland America Line Recognized By Condé Nast Traveler in 2008 World Savers Awards Ship to Shelter Donation Program Reduce, Reuse, Recycle When purchasing products and material for use on vessels, Holland America Line takes an aggressive approach to ordering the right quantities, and to minimize the use of packaging, especially plastics. For example, the ships use paper or washable cups, wooden stirrers, paper bags and glass or metal packaging whenever possible. To further reduce plastic packaging, Holland America Line has installed bulk dispensers for individual condiments and cream. Holland America Line buys products manufactured from or packaged in recycling packaging. Printed matter is on recycled paper when available. On board amenities are free of animal products and have not been tested on animals. Cleaning products are selected to be environmentally friendly while providing the most effective sanitation program available. In addition, bulk formulators and dispensing systems have been installed onboard to dramatically reduce the generation of packing and container waste. These products not only get the job done, but are compatible with our advanced waste water treatment systems to complement that technology. Holland America Line has a strict protocol for garbage handling. All crew members are trained to use products fully, reuse when possible, and to sort garbage properly when disposing of material. All ships also have crewmembers that are especially trained and responsible for final sorting, processing, storing, recycling and disposal. All garbage is first separated into categories: food waste, glass, cans, paper, cardboard, cooking oil and wooden pallets. Everything that can be recycled is sent ashore for recycling, depending on the available shore-side facilities. All other waste is disposed of in a way that meets or exceeds international, national or local requirements. As a result of these practices, Holland America Line is able to significantly reduce the volume of solid wastes generated. Every opportunity for recycling or reuse is explored to minimize wasting of materials. Using New Technology to Reduce Hazardous Materials All chemical waste materials are landed ashore for disposition in strict compliance with shoreside regulations and tracked using a computerized system. Inviting our Guests to Participate: Environmental Awareness & Stewardship Ships traveling to Alaska and Antarctica also have special presentations for guests to ensure their sensitivity to the special environmental conditions that exist in those regions. Holland America Line invites guests to participate in its onboard environmental programs. In addition to stationing segregated waste containers throughout the vessel, guests are encouraged to reuse bath towels, close exterior doors and reduce water and power usage. 09/22/08
FAMILY & MULTIGENERATIONAL TRAVEL Family Travel on Holland America Line When choosing a Holland America Line cruise for a family vacation, there's always something for each member of the family to do - from kids to grandparents - either together or separately. For example, families can play together in one of the ship's swimming pools. Go to a live show or movie. Or just enjoy being together as a family again. Since even the closest families need time apart, a cruise allows the grown-ups to go dancing, take in a show, visit the casino, or sample the ship's fine dining, while kids can take advantage of Club HAL or teen's activities. Family Reunion Program
The Head-of-the-Family Reward is applicable for families booking eight or more staterooms. It includes the amenities listed above plus:
For parents traveling with children in the same cabin on individual fares, Holland America Line offers reasonable third and fourth berth cruise fares. Actual price will depend on itinerary and cruise length. Kids and Teens Facilities & Activities
The preparations range from simple to teen sophisticate. Kids under eight years old will learn to make Bear Tracks (Alaska theme cookies), Fruit Leather (fruit roll-ups), Ice Cream Sandwiches, Salad People Art, and Denali Peaks (Alaska Theme Scones). Kids eight and over will delight in making Soft Pretzels, Pita Chips and Hummus, and Saltwater Taffy. Dining Babysitting Infants Safety & Security Holland America Line's Club HAL and teen program directors and counselors are permanent, full-time employees. All have college degrees with more than half focused on education studies. Most staff also have experience in education or related fields such as child development, recreation or leisure studies. The number of Club HAL staff aboard is determined by the number of children and teens in each age group sailing on the cruise. Each ship has an on-board infirmary staffed by a licensed physician and three registered nurses. The infirmaries are equipped with emergency medical facilities and a well-stocked pharmacy. Security staff regularly patrol the ship. 03/25/08
Providing Passage to the New World Holland America was founded in 1873 as the Netherlands-American Steamship Company (NASM), a shipping and Passenger line. Because it was headquartered in Rotterdam and provided service to the Americas, it became known as Holland America Line (HAL). Within 25 years, HAL owned a fleet of six cargo and passenger ships, and operated between Holland and the Dutch East Indies. The line was primarily a carrier of immigrants from Europe to the United States until well after the turn of the century, carrying 850,000 to new lives in the New World. Though transportation and shipping were the primary sources of revenue, in 1895 the company offered its first vacation cruise. In 1973, the company sold its cargo shipping division. In 1989, HAL became a wholly owned subsidiary of Carnival Corp., the largest cruise company in the world. Today, the premium cruise leader operates 14 ships to seven continents and carries nearly 700,000 cruise passengers a year.
Holland America Line has carried more than 10 million passengers throughout its history.
NEPTUNE LOUNGE The "Suite Life" gets even sweeter in Holland America Line's Neptune Lounge, which provide an intimate and relaxing retreat exclusively for deluxe verandah suite and penthouse guests. The Neptune Lounge features a private place where they can relax, socialize with other suite guests and enjoy personalized service for making reservations for shore excursions, car rentals and the ship's Pinnacle Grill alternative restaurant. The Neptune Lounge is a private room solely for deluxe verandah suite and penthouse guests. This comfortable room provides a relaxed atmosphere to enjoy such refined pleasures as reading magazines, newspapers and books, viewing television on a wide screen or simply enjoying coffee or tea while socializing with other suite guests. The Neptune Lounge is open on sea days from 7:30 am until 8:30 pm and from 7:00 am until 8:30 pm on port days. NEPTUNE LOUNGE CONCIERGE SERVICESIn addition to serving as an oasis of privacy, the Neptune Lounge also offers a variety of concierge services to make suite guests' trip even more enjoyable and hassle-free. The following concierge services are available to our guests:
04/08
ONBOARD MEDICAL SERVICES AND FACILITIES When embarking on a cruise, the last thing our guests want to think about is the need for medical attention. However, our guests can be assured that if a medical situation should arise they would be in excellent hands, as Holland America Line is committed to providing the highest quality onboard medical care for ship guests and crewmembers and providing excellent first response and emergency care to passengers until they can be transferred to a shoreside medical facility. Every cruise is staffed with one passenger physician and medical officers - 2 to 4 registered nurses and one crew physician---available for emergencies 24 hours a day. Acknowledged as an industry leader in cruise medicine, Holland America Line carefully screens applicants for shipboard medical staff positions: passenger physicians and nurses must be American- or Canadian-trained and licensed and experienced in emergency medicine. Nurses must have a minimum of four years of recent active nursing experience in emergency or critical care; crew physicians are trained and board-certified in the Phillipines. All staff are certified in advanced cardiac life support. Each Holland America Line ship has a medical center carrying much of the standard equipment found in North American hospital emergency departments. While not a full-service hospital, the onboard medical center accommodates most emergencies and routine medical procedures. The medical center has an examination room, capabilities to perform simple laboratory tests, a digital X-ray machine, one isolation bed, an intensive care unit with one bed, and one or two additional beds. A defibrillator, cardiac monitor with external pacing, electrocardiogram machine, ventilator, oxygen and suction unit are included in the medical center's mini-intensive care unit. Every Holland America Line ship is equipped with three automatic external defibrillators (AEDs) placed in strategic locations on the ship to allow for quick response. In addition to the medical professionals on board, Holland America Line officers and staff who work closely with guests receive annual CPR and AED training. The dining and bar staff also receives training in the Heimlich Maneuver to manage any choking incidents. In 1995, Holland America Line was the first cruise line to add thrombolytic treatment to its on-board medical services. Thrombolytic therapy is an anti-clotting medical treatment that aids in preventing permanent heart damage and promotes fast recovery by dissolving arterial blood clots, the leading cause of heart attacks. The therapy is available for emergency treatment of heart attack patients, who are carefully screened to determine the advisability of its use. In fall 2000, Holland America Line partnered with University of Texas Medical Branch (UTMB) for telemedicine and digital radiology consults. The ship is able to access any medical specialist through UTMB in Galveston. Radiologists can provide an instant over read of any X-rays done on board. In keeping with the most updated technology available, Holland America vessels now have Personal Digital Assistants (PDAs). These handheld electronic data managers are equipped with numerous medical information programs that are updated monthly. These programs track the most up-to-date information available on medications and treatment guidelines. Having access to the internet, together with the PDAs, gives the ships multiple current medical resources. In most instances, medical staff can support, comfort and care for patients who suddenly become ill on board. They are generally able to diagnose the illness and recommend a course of treatment, possibly prescribing medications from the ship's pharmacy. The medical centers are not suitable for surgery. Due to the limited medical facilities on the ships, the company will not accept reservations for women who will be 24 or more weeks pregnant by the last day of their cruise. If a patient is in critical condition, the doctor and nurses work to stabilize the patient's condition until transfer to a full-service hospital is arranged. Holland America Line has procedures for emergency disembarks by ground ambulance; via Coast Guard helicopter if medically appropriate and logistically possible in relation to the ship's distance from land; and also for fixed-wing air ambulance transfers. These protocols are in place on each ship and are coordinated through Fleet Medical Operations at Holland America Line's corporate headquarters in Seattle. All departments on board work together as a team in the event of a medical evacuation emergency. A structured emergency response team on board each ship runs practice drills. The company's medical director (consultant), Dr. Carter Hill, is a diplomate of the National Board of Medical Examiners, the American Board of Internal Medicine and the American Board of Emergency Medicine. Dr. Hill has more than 20 years of experience in treating infectious diseases and in supervising emergency care and advanced cardiac support services. A currently practicing emergency physician, Dr. Hill is always available to the ships and their medical staff for consultation. Sally van Boheemen, RN, is Director of Holland America Line's Fleet Medical Operations and has over 23 years of emergency nursing experience. She manages the in-house staff of eight, as well as approximately 750 sailing medical personnel. She oversees all aspects of the ships' medical operations, including budget, hiring, training, passenger emergencies and inventory of equipment and medicines. The on-board medical center maintains regular hours daily from 8 a.m. to 6 p.m. The medical officers respond to on-board emergencies 24 hours a day. All consultation fees and charges are paid by the guest on his or her onboard account through Holland America's convenient "cashless" system. Since most health plans, including Medicare, do not cover the costs of medical care at sea and in foreign ports, guests are encouraged to obtain supplemental health and emergency evacuation insurance prior to travel. Although a well-stocked pharmacy is available onboard to treat most conditions, guests are advised to bring their own prescription medications with them, in carry-on luggage. Guests with ongoing medical conditions should bring along a copy of their medical records to assist in diagnosis and treatment. Since ship-to-shore consultations may be necessary, bringing the telephone number of the guest's personal physician is encouraged. Oxygen is available on board for emergencies only. Regular oxygen users should arrange for their own oxygen and advise Holland America Line through their travel agent. Special meals such as low-sodium, low-cholesterol, low-fat, vegetarian and diabetic, are available when dietary requests are made in advance through guests" travel agents. Holland America Line frequently accommodates groups of up to 30 individuals with special medical needs, such as cardiac, dialysis or respiratory patients. Additionally, Holland America Line ships are suitable for physically-challenged guests. For further assistance, guests with special medical requirements may ask their travel agent to fax information to Holland America Line's Ship Services Dept.: 10/10/08
 WHO
Holland America Line and the Holland America Line Foundation are taking the fight against breast cancer to the high seas with On Deck for the Cure, a non-competitive 5K fundraising walk on each sailing that will raise a minimum of $250,000 annually for the Susan G. Komen Breast Cancer Foundation. Since its inception in April 2006, over 80,000 guests and crew have participated and over $1,000,000 has been raised for Susan G. Komen for the Cure. Holland America Line is now a proud member of Susan G. Komen's Million Dollar Council. WHAT
To participate in On Deck for the Cure, Holland America Line's shipboard guests and crew are invited to donate $15 to the Holland America Line Foundation to support the Susan G. Komen Breast Cancer Foundation. The Holland America Line Foundation will donate 75% or a minimum of $11.25 of each $15 donation to the Registered participants are invited to meet for a 5K walk at a designated time on the morning of an at-sea day during their cruise. Depending on the ship, participants will walk up to 12 laps around the ship's deck to reach 5K. Participants may also walk less, or not at all, depending on their preference. Children are welcome to participate. Each participant receives an On Deck for the Cure t-shirt and Komen "Sharing the Promise" pink rubber wristband as well as a pink lemonade reception following the walk. WHERE
Aboard the entire Holland America Line 14-ship fleet for approximately 500 On Deck for the Cure walks a year on cruises worldwide. WHY
Holland America Line's charitable giving programs include cash sponsorships, in-kind shipboard events, free and reduced-fare cruise donations for nonprofit fundraising events, United Way participation, support of employee volunteerism and other philanthropic activities. The Holland America Line Foundation's fundraising programs provide opportunities for employees, guests and others to contribute to specific causes, and other philanthropic activities. The goal of On Deck for the Cure is to leverage the Holland America Line fleet as a platform, along with the generosity of shipboard guests and crew, to raise significant funds for breast cancer research, education, screening and treatment programs. LAPS PER SHIP
On Deck for the Cure walks will take place on the ships' wide teak promenade decks.
LOCATION
Nearly 500 On Deck for the Cure walks will occur across the Holland America Line fleet in the coming year, with walks taking place on cruises all over the world including the Mediterranean, Caribbean, South Pacific, Alaska's Inside Passage, Mexico, the Baltic, Australia, New Zealand and even Antarctica. CONTACT
For more information about Holland America Line's corporate giving program, please email giving@hollandamerica.com. ABOUT SUSAN G. KOMEN FOR THE CURE Nancy G. Brinker promised her dying sister, Susan G. Komen, she would do everything in her power to end breast cancer forever. In 1982, that promise became Susan G. Komen for the Cure and launched the global breast cancer movement. Today, Komen for the Cure is the world's largest grassroots network of breast cancer survivors and activists fighting to save lives, empower people, ensure quality care for all and energize science to find the cures. Thanks to events like the Komen Race for the Cure®, we have invested more than $1 billion to fulfill our promise, becoming the largest source of nonprofit funds dedicated to the fight against breast cancer in the world. For more information about Susan G. Komen for the Cure, breast health or breast cancer, visit www.komen.org or call 1-877 GO KOMEN.
SAFETY AND SECURITY ON BOARD HOLLAND AMERICA LINE SHIPS Holland America Line is totally committed to a comprehensive program to ensure the safety and security of its passengers and ship personnel. During the past two decades, North American cruise lines have maintained the best safety record in the travel industry, and safety standards on cruise ships are stricter and more consistent than in any other segment of the travel industry. Holland America Line supports and adheres to stringent, internationally-agreed standards for the design, construction and operation of ocean-going cruise ships as set forth by the International Maritime Organization (a specialized agency of the United Nations) in the Safety of Life at Sea (SOLAS) Convention. This document has been ratified and is enforced by virtually all the major "seafaring" nations of the world, including the United States. The SOLAS agreement prescribes, in great detail, safety specifications in all areas of passenger vessel operations, including design, construction methods and materials, refurbishment standards, life-saving equipment, fire protection, safety training and drill procedures, among dozens of other precautions. All materials from hull steel to upholstery must comply with IMO standards that result from extensive material and type testing by IMO's special technical committee. Since SOLAS was first drafted in 1948, it has been continually updated and expanded to increase the safety requirements as based on practical experience and/or scientific research. In North America, the cruise industry also cooperates fully with the U.S. Coast Guard, which is empowered by Congress to inspect all foreign-flag vessels operating from North American ports and to issue a Control Verification Certificate, without which a foreign-flag ship would be prohibited from embarking U.S. passengers. All Holland America ships meet the stringent Dutch standards for safety, in addition to SOLAS. The ships are inspected annually by the flag state (Netherlands) and quarterly by the U.S. Coast Guard. In addition, surveyors from Lloyds' Register of Shipping, London, inspect each ship in detail annually and make spot checks at other intervals. Lloyds' is the "classification society" for all Holland America ships and acts for the flag state on many issues. All Holland America ships that visit Canada are inspected annually by the Canadian Coast Guard. Every country (port state) that the line visits conducts its own safety and security inspections. All of the inspections test all watertight doors, firefighting equipment, fire- and smoke-detecting systems, fire screen doors, communications systems, alarm systems, lifeboats and life rafts, lifejackets and buoys, distress signals and all navigational equipment. These inspections are accompanied by extensive lifeboat, damage control and firefighting drills. In addition to these required inspections and drills, Holland America Line conducts an ongoing safety program. Boat drills and fire drills for crew and boat drills for passengers take place weekly. Passenger boat drills -- at which attendance is taken and life jackets are worn -- take place in most ports of embarkation before departure and never later than 24 hours after departing the port of embarkation. Watertight doors and fire detection systems are tested daily; other equipment weekly. In addition a safety video covering lifeboat, fire and general safety is aired on the in-cabin television system for passenger viewing. CREW TRAINING As part of their education at internationally renowned merchant marine academies, the officers of the Deck and Engine Room Departments receive extensive safety training. They receive additional instruction at the Marine Safety International training center in Rotterdam, The Netherlands. Holland America Line's marine hotel officers also receive marine safety training. In addition, deck and engine room officers receive practical training at institutes in England and the United States. Officers, petty officers and crew attend firefighting training classes at H.Z. Safety in Flushing, The Netherlands; Den Helder Training Center, Den Helder, The Netherlands; and the Fremont Maritime Services Training Center in Seattle, Wash. In addition, officers have received crisis management and human behavior training as required by the Convention on Standards of Training, Certification and Watchkeeping (STCW). In addition to fire prevention and firefighting training, all crewmembers receive extensive instruction in emergency disembarkation procedures, lifeboat and life raft handling. Courses are given on board all ships for the lifeboat handler certificate. This training includes emergency disembarkation procedures, boat and raft handling, complete knowledge of lifeboat and life raft inventory, and survival at sea measures. SOLAS and the U.S. Coast Guard recognize this certification. The theoretical and practical exams are conducted on board in the English language by inspectors from the Netherlands Shipping Inspectorate. Crewmembers who pass the exams are fully licensed to be lifeboat commanders. All crewmembers also are required to view safety instruction videos on an ongoing basis. Holland America Line requires all officers, crew and other staff to speak English. In addition, ongoing English language courses are conducted on board all ships to continually improve safety and service levels. SECURITY Holland America has a comprehensive on-board security program that meets all the requirements of SOLAS. Ship-specific security assessments have been conducted and security plans for each ship have been written, approved by Lloyd's Register, and implemented. All on-board security officers are professionally trained and certified, and most are former military or law enforcement officers. In addition, Holland America continuously monitors worldwide security information and threat advisories and maintains close liaison with port state control agencies. A cruise ship is comparable to a secure building with round-the-clock security. Since cruise ships operate in a strictly controlled environment, access can be tightly regulated. Every person on board, including passengers and crewmembers, is placed on an official manifest and may enter the ship only after passing through strict security measures. Ship security measures include, but are not limited to, the following:
In the aftermath of the terrorism attacks of September 11, 2001, SOLAS was amended in December 2002 and the International Ship Security and Port Facility Code was enacted with an effective date of July 1, 2004. International Ship Security Certificates were obtained for all ships prior to the deadline and all ships have successfully completed all port state control security inspections of the ships. Security measures in place by Holland America meet or exceed the requirements of the Code; and Holland America continually reviews and enhances security procedures to ensure the safest possible travel environment. PUBLIC HEALTH and SANITATION Holland America Line is committed to a comprehensive program to provide a clean and sanitary shipboard environment to ensure the health and safety of its passengers and employees. The company actively pursue several areas toward meeting a healthy and clean environment for guests. Vessel Sanitation Program
Aside from the inspection program, Holland America also sends crew members to Vessel Sanitation Training sponsored by the Cruise Industry Institute and the Vessel Sanitation Program. The intent of this training program is to introduce members of the cruise industry to the specifications and expectations of the inspection program, and to meet inspection staff. Training Programs for Public Health Practices Traveling public health trainers visit the ships and provide instructor led Basic Sanitation Training to ship?s crew. While on board, the trainers conduct sanitation inspections to compliment and reinforce the objectives of the vessel sanitation program so that quality remains at optimum levels for guests. Continuous training in other areas of public health practice and guest service are available online through a web based Learning Management System. Corporate Oversight While the company is proud of its record of excellence over its 135 years of operation, it constantly strives to improve its efforts on behalf of its guests. The company also relies on third party quality assurance unannounced inspections of ships during the year, as well as oversight visits by corporate managers from various groups within the company. These visits verify compliance with the sanitation program and ensure a safe and quality product. 05/20/08
Single Partners Program Each Holland America ship hosts a gathering for Solo Travelers early during their cruise. And there are plenty of things for solo travelers do that make it fun and easy to meet fellow cruisers. From cooking classes to computer instruction, dance classes to games, there's something for every interest and skill level. On most cruises of 30 days or longer, we offer dance partners for single ladies. You can count on our gracious staff and crew to make everyone feel welcome. Guests may even request to be seated with other singles at dinner. Many of our Single Partner Program guests have become fast friends and some even book future Holland America cruises together. Single guests who agree to share a stateroom with another nonsmoking guest of the same sex pay only the per-person, double occupancy rate. (If we can't find a partner for you, you cruise solo at the agreed-upon double-occupancy fare.) Single guests who prefer not to share a stateroom may book a double stateroom for 150 to 200 percent of the double occupancy fare, depending on the cruise and stateroom category. This program applies to selected staterooms on all ships in our fleet. The Single Partner Program is not available on Grand Cruises (Grand World Voyage, South America & Antarctic Voyage and Mediterranean & North Africa Voyage) or Alaska Cruise tours. 10/10/08
Signature of Excellence Initiative Signature of Excellence
Holland America Line's Signature of Excellence initiative provides unparalleled product and service enhancements to its fleet of five-star ships in the areas of: spacious, elegant ships and accommodations; sophisticated five-star dining; gracious, award-winning service; extensive enrichment programs and activities; and compelling worldwide itineraries. Investment
$525 million Timing
Launched in 2004, the initiative is ongoing. Accommodation Enhancements
Appointed in the tradition of classic ocean voyaging, Holland America Line enhanced its staterooms with:
In addition, enhancements to all suites include:
Additional staterooms include:
Two new categories of staterooms are being added to five ships and will be completed by late 2010. Lanai staterooms will feature doors that open directly onto the walk-around promenade. Spa staterooms will be located near the spa and feature exclusive spa amenities. Dining Enhancements
Long known for its innovative dining concepts and the most extensive menus at sea, Holland America Line has implemented As You Wish dining. Guests may choose from the best of both worlds - either traditional pre-set seating and dining times, or a completely flexible dining schedule at a number of different venues.
Service Enhancements
Additional touches that will enhance this commitment to service even further include:
Activity Enhancements
In order to provide guests with new and unique enrichment experiences that inspire and delight, Holland
America Line will introduce a number of enhancements including:
Destination Enhancements
Committed to immersing travelers in the people, customs and culture, Holland America Line doesn't just take
its guests to exotic destinations, it takes its guests into exotic destinations with specific enhancements
that include:
06/09
FACILITIES AND SERVICES FOR GUESTS WITH DISABILITIES Holland America Line does not discriminate against persons on the basis of disability and seeks, to the extent feasible, to accommodate guests with disabilities. Recognized by publications like the "Handicapped Travel Newsletter," Holland America is at the forefront of the cruise industry in providing facilities and services to guests with disabilities. In October 2003, Holland America Line, along with other cruise line members of World's Leading Cruise Lines (WLCL), created a partnership with the Society for Accessible Travel & Hospitality (SATH) to expand the potential customer base for the WLCL to travelers with disabilities. Additionally, SATH will serve in an advisory role regarding the accessibility features of the vessels among the WLCL's seven brands. While Holland America Line strives to make its ships accessible and enjoyable for travelers with disabilities, this agreement will enable Holland America Line and other WLCL brands to build upon these efforts even further. As part of its Signature of Excellence© service enhancements, Holland America Line introduced "Access to Excellence", a 10-minute DVD. The "Access to Excellence" DVD illustrates how Holland America Line ships accommodate guests with a variety of special needs including those requiring wheelchairs, scooters or service animals; those who have sight or hearing impairments; and those using oxygen. Many travelers with physical limitations find a cruise to be an excellent vacation experience. However, in order to avoid disappointment, Holland America Line requests advance notification about any special requirements at the time of booking. In limited situations where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, Holland America Line may find it necessary to ask the individual to make alternative travel arrangements. Although Holland America Line's ships dock at many ports of call, there are times when the ship is at anchor some distance from the port and it is necessary to use the ship's tenders (small boats) to transport guests to and from shore. Thirteen ships are now equipped with wheelchair-accessible tenders - the ms Statendam, ms Ryndam, ms Maasdam, ms Veendam, ms Rotterdam, ms Volendam, ms Zaandam, ms Amsterdam, ms Zuiderdam, ms Oosterdam, ms Westerdam, ms Noordam and ms Eurodam. With a regular tender, transferring from the ship's tender dock to the tender and from the tender to the pier ashore may be difficult for those who use wheelchairs, in certain sea conditions. In some situations, mobility assistance will involve carrying guests. Situations may occur in which guests who use wheelchairs or scooters may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the ship's captain shall make the final determination regarding the carrying of guests, taking into account all appropriate matters, including, but not limited to, weather conditions, ship's location, weight of the guest, etc. All public rooms on Holland America Line ships are wheelchair accessible. Elevators on board all ships accommodate wheelchairs, as do designated public area restrooms. For guests who use wheelchairs, Holland America Line has wheelchair accessible staterooms equipped with roll-in showers, shower seats and heavy-duty handrails. In addition, the exterior and bathroom doors are wider than standard doors in order to accommodate the width of most wheelchairs and scooters. The availability of these accessible staterooms can be limited. Holland America recommends that if a guest requires one of the accessible staterooms, the guest should make a request as early as possible and should hold an accessible stateroom at the time Bathrooms in non-accessible staterooms will have a five-inch step and a 19.5 inch-wide doorway. However, additional pieces of equipment can be brought in to the stateroom in order to assist guests with certain physical limitations. For example, a portable commode, hand-held shower and/or elevated toilet seat can be provided. Guests requiring additional equipment can make their requests through Holland America's Access & Compliance Department. There are a limited number of wheelchairs available on board each ship. The on board wheelchairs are for use during (dis)embarkation and emergency situations only. Guests requiring use of a wheelchair on a continuous basis should either bring their own or rent one from a medical supply company. For the safety of all our guests and crew and to enhance accessibility for persons with special needs, Holland America strongly recommends that all personal electric mobility equipment (scooters) meet the following criteria:
We recognize that for some people, a larger scooter may be essential. If a guest requires a larger scooter, please contact Holland America at 1-800-547-8493 so that we can discuss their requirements. Persons utilizing scooters that are wider than 23" would need to be booked in one of our accessible staterooms. Also, to enhance accessibility on and off the ship, scooters weighing more than 100 lbs. may need to be of a type that is easily disassembled. For the safety of all guests and crew, mobility equipment needs to be securely stored and charged in the guest's stateroom, and not in hallways or elevator lobbies on board Holland America vessels. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids since they would have no way of getting by a scooter left in a hallway. Holland America Line is responsive to special dietary needs. Guests with potentially fatal food allergies should contact the Access & Compliance Department to discuss their specific dietary needs. If special dietary items are not readily available, Holland America may need to arrange to have these foods brought on board. Holland America advises that 60 days advance notice can be required in order to make these arrangements. In addition, specialty items brought on board may be charged to the guest's on board account. For guests who are deaf or hard of hearing, Holland America Line's ships have TTY/TDD equipment, amplified telephones, visual alert alarms, closed caption decoders on televisions and an assistive listening system for the show lounges and theaters available upon request. Closed-captioned satellite television feed is not available in all regions of the globe. Service animals are permitted on board Holland America Line ships. Guests may walk their animals on a service deck where a relief area, including padding such as sod or wood chips, can be constructed with advance notification. Also by advance request, the maitre d' will arrange a convenient table in the dining room with space for the animal on the floor. Guests must supply their own pet food and make arrangements for quarantine papers and port clearances through their travel agent. Guests should be aware that many ports do not allow animals, including service animals, to disembark the ship. Every Holland America Line ship has an onboard medical center equipped with emergency medical facilities and a well-stocked pharmacy. Each cruise is staffed by licensed physicians and critical care nurses. Medical services and medications are charged to the guests' on-board account. Guests are advised to bring their own prescription medications with them in their carry-on luggage. Guests with on-going medical conditions are advised to bring along a copy of their medical records, with their physician's telephone number in the event a ship-to-shore consultation is needed. For guests who use oxygen, Holland America Line ships are not equipped to provide guests with these services other than on an emergency basis in the ship's medical center. For security reasons and also to ensure that outside vendors will properly and promptly service the equipment they provide to guests, Holland America has selected the following companies as the only outside vendors permitted to deliver oxygen supplies to All oxygen and/or oxygen equipment being delivered to a Holland America vessel, must be delivered by one of the following companies: CareVacations/CruiseShipAssist Special Needs at Sea Oxygen and/or oxygen equipment deliveries will not be accepted from any other company. Guests are also welcome to bring their own oxygen and/or oxygen equipment on board from home. Please note that our staff and crew are not permitted to handle guests' oxygen and/or oxygen equipment during the (dis)embarkation processes. Thus, guests must be able to handle their own supplies if they are bringing their own supplies from home. Guests are required to advise Holland America Line of their specific arrangements prior to sailing. Failure to properly notify Holland America of oxygen arrangements may result in the denial of boarding. Other essential care needs generally present no problem if known about well before the cruise date. Specific requests must be presented at the time of booking. Guests with special medical requirements may ask their travel agent to fax information to Holland America Line's Access & Compliance Department at (800) 577-1731. Guests and travel agents are also welcome to call Access & Compliance at (800) 547-8493. 12/08
STATEROOM AMENITIES Aboard Holland America Line Ships Every Holland America Line cruise begins with a gracious boarding experience. Holland America Line offers an Early Embarkation Program that features boarding as early as 11:30 a.m. Embarking guests are welcomed aboard with live music and invited to go directly to the Lido Restaurant for lunch or explore the public areas until the staterooms are announced that they are ready. Once the normal embarkation time arrives, guests are provided with Holland America Line's traditional white-gloved steward escort to their stateroom. Guests on Holland America Line experience many "special touches" in amenities and impeccable "five-star" service provided by our friendly and caring staff. The Indonesian and Filipino crewmembers work together in a gracious and hospitable style and dedicate themselves to guest satisfaction. Holland America Line's staterooms are spacious and elegant with ample closet and drawer space. Through Holland America Line's Signature of Excellence™ initiatives, all staterooms are outfitted with Premium Plush Euro-Top mattresses, featuring 250-thread-count cotton bed linens, large extra-fluffy Egyptian cotton towels and plush terry bathrobes. New amenities also include Elemis Aromapure "Time to Spa" specialty soaps, shampoo, conditioner and lotion used in the award winning Greenhouse Spa. Guests will also enjoy massage showerheads, lighted magnifying make-up mirrors, stylish hair dryers, a complimentary fresh fruit basket and an elegant stainless-steel ice bucket and serving tray for use with in-cabin beverages. In addition, all suites are outfitted with comfortable duvets on the beds; fully-stocked mini-bars; DVD players and access to a well-stocked DVD library; and personalized stationery. Amenities in all staterooms include:
Verandah Suite and Verandah Suite Amenities Additional suite amenities throughout the fleet include:
Additional Amenities for the Suite Life On the Statendam, Maasdam, Ryndam, Veendam, Rotterdam, Volendam, Zaandam, Amsterdam, Zuiderdam, Oosterdam, Westerdam and Noordam, penthouse and suite amenities include:
The Neptune Lounge for Penthouse Verandah and The industry-leading Neptune Lounge offers a quiet place to relax and work with one-on-one concierge service for deluxe verandah and penthouse suite guests. The fleet-wide lounges provide work tables, TV, library, sofas and chairs, and refreshments. Guests enjoy personalized service to confirm shore excursions, car rentals, spa appointments, and reservations at the Pinnacle Grill. One-Touch 24-hour Concierge Service is available to deluxe suite guests when the Neptune Lounge is closed. Spa Staterooms A new category of stateroom will be available on board five ships - ms Maasdam, Rotterdam, Ryndam, Statendam and Veendam - by late 2010. Fifteen new Spa Staterooms will be created from existing staterooms, except on the Rotterdam where 23 staterooms on Verandah deck will be transformed into spa staterooms. The rooms, so named because of their proximity to the Greenhouse Spa and Salon and special in-room spa amenities, offer their own ambiance, providing unmatched relaxation, privacy and serenity. Exclusive spa treatments are offered only in these staterooms. Special Stateroom Services Holland America Line offers hearing-impaired guests, in many cases, a TTD-teletex communication between the front office and guest stateroom, a blinking doorbell light, closed caption decoders on televisions and a vibrating system to gently alert/awaken these guests. Closed-captioned satellite television feed is not available in all regions of the globe. We suggest you have your travel agent contact HAL Access and Compliance Department in Seattle at 800-577-1731, prior to departure. Holland America Line has a limited supply of wheelchairs onboard. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and emergency situations. Holland America Line is no longer able to provide complimentary wheelchair assistance other than for purposes listed above. If you will require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to sailing and have a wheelchair delivered directly to the ship. For additional details on the pre-arranged rental program, please contact Care Vacations at the address listed below. CareVacations 12/08
CELEBRATION PACKAGES FOR THE MOST ROMANTIC OCCASIONS Whether tying the knot aboard one of our elegant ships, a majestic Alaskan Glacier, or one of the exotic islands in the Caribbean, Holland America will help launch a lifetime of memories with wedding packages tailored to individual needs by our wedding coordinator. Couples may opt for a small ceremony and mini reception or bring family and friends along for a larger affair. Holland America's packages include a personalized wedding ceremony, wedding coordinator, flowers, cake, champagne, photo album, recorded music, and a keepsake-wedding certificate. Services such as photography live music and receptions can be added to customize your wedding package. Wedding cruise packages are available on each ship in our fleet and start at $795 for a simple ceremony for two on North America and Caribbean sailings and $1,900 for Europe sailings. Holland America Line's wedding planners are: North America/Caribbean: Europe:
Honeymooners - Anniversaries - Renewal of Vows - All packages may be booked through Holland America Line's Ship Services Department, (800) 541-1576. Guests on Holland America Line Caribbean and Panama Canal cruises that visit Half Moon Cay, the company's own island paradise, may renew their wedding vows on the island in a private, traditional Bahamian chapel nestled in a garden overlooking the sea. This is a more casual ceremony than on board and participants are encouraged to wear their favorite tropical attire. Champagne and cake are served after the ceremony. Each couple is photographed on the island and the photo is delivered to their stateroom in a souvenir frame. Arrangements for renewal of vows at the chapel may be made through the Guest Relations Manager at the Front Office on board ship. Packages are $49 per couple and $12.50 per guest. 08/08
Image Library To help you promote Holland America Line we have made our favorite images available for you to download in low-resolution and high-resolution. What's available
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A limited number of most-requested images are available now by clicking on this link. If you don't find what you need, please request access above. http://www.cleanpix.com/cleanpix/portal/WpaG:9cN:EAw Usage Agreement |
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