MARINER SOCIETY®

Benefits Overview

Star Mariner
Every guest that joins us for any Holland America Line cruise returns as a Star Mariner. It’s our way of saying Welcome Back, and you’ll start feeling the special treatment as soon as you come aboard. Star Mariners receive:

2-Star Mariner
Collect 30 Cruise Day credits and you’ll be elevated to a 2-Star Mariner, which entitles you to:

3-Star Mariner
When you collect 75 Cruise Day credits you become a 3-Star Mariner, which means you’ll receive:

4-Star Mariner
Collect 200 or more Cruise Day credits and become a 4-Star Mariner, which entitles you to the following benefits:

5-Star Mariner
Guests who collect 500 or more Cruise Day credits join our elite group of 5-Star Mariners. These premier travelers will receive all the following benefits:

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Rewards

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FAQs

What is the Mariner Society Rewards Program?
Holland America’s Mariner Society Rewards Program provides valuable benefits to our guests based on cruise days, onboard purchases, and “double days” for guests who purchase a suite. The collective days earned based on these three criteria are known as “Cruise Day credits.” All guests are automatically enrolled in the program after their first completed cruise. There are five levels – Star Mariner, Two-Star Mariner, Three-Star Mariner, Four-Star Mariner and Five-Star Mariner– each with a unique set of benefits.

How do I join the program? Do I need to register?
No registration is required. All Mariners (past guests of Holland America Line) are enrolled automatically and will receive benefits starting with their second cruise. Guests who have sailed aboard a "World's Leading Cruise Lines" ship (Carnival Cruise Lines, Princess Cruises, Cunard Line, Seabourn or Costa Cruises) are also automatically enrolled in the program as a Star Mariner after they make their first booking with Holland America Line.

How is the number of cruise day credits calculated?
The basic formula is very simple: one Cruise Day credit is given for each actual day sailed (each overnight aboard a Holland America Line vessel is considered an actual day sailed). So, for example, a 7-day cruise results in 7 Cruise Day credits. For Holland America Line Alaska and Yukon cruisetours, a Cruise Day credit is granted for total tour days, including days touring on land. Pre and Post packages are excluded. Cruise Day credits are non-transferable.

These credits apply to all guests, including 3rd and 4th guests in a stateroom for suite bonus only. In addition, there are two ways to earn bonus days:

Will I receive credit for cruises taken in the past?
Yes, guests receive Cruise Day credits for all previous Holland America Line cruises and Alaska cruisetours. Bonus Cruise Day credits for suite purchases and onboard spending is a new feature applied to sailings departing on or after September 18, 2009 based on the. Program Launch Schedule.

What happens if I have already earned a specific Mariner Society Rewards level within the former program?
The former program was based on the number of days cruised, as is the new program, so your former Rewards Level will be properly recognized within the new program.

Will I still receive medallions and pins as I have in the past?
Existing lapel pins will be replaced with brand new lapel pins for 2-Star, 3-Star, 4-Star and 5-Star Mariners. In addition, we will continue to recognize our most loyal Mariners through the awarding of a special medallion; a Bronze Medallion for guests sailing with us for a total of 100 days, a Silver Medallion for guests sailing with us for a total of 300 days, a Gold Medallion for guests achieving 500 days, and our highest level Platinum Medallion for those guests who have joined us for 700 or more days. Medallion status is calculated using Cruise Days only; Suite Bonus and Onboard Spending Bonus do not apply toward Medallion status.

Can I "buy" additional days to get to a higher tier?
No.

How can I check my cruise history for accuracy?
You can view your cruise history, Star-Level, and bonus Cruise Day credits in the "My Account" section at www.hollandamerica.com. If you have not yet registered under the "My Account" section, you will need to follow the easy online instructions for first time account set-up. Remember to check the box indicating you are a prior guest with Holland America Line to ensure you receive the benefits you are entitled to.

What do I do if I believe my records are incorrect?
If you believe there is an error in your Cruise Day Credits, please mail or email a copy of the boarding pass page of your Express Docs, Onboard Spending Folio or Room Key from your cruise, which should display your name, ship and departure date. If your Onboard Spending Bonus Credits appear to be inaccurate, please send a copy of your final Onboard Spending Folio. Remember to include your full legal name and Mariner number along with the supporting documentation and mail to:

Mariner Society / Cruise Day Credit Request
300 Elliott Ave W
Seattle, WA 98119


Or email the scanned documentation to:
mariner_society@hollandamerica.com

Please allow seven to ten days after your cruise or cruisetour ends before requesting Cruise Day Credits. Unfortunately we cannot adjust Cruise Day Credits without proper documentation.

How quickly will my Cruise Day status be updated after I return from a cruise?
Seven to ten days after your cruise or cruisetour ends.

Do third and fourth guests in a stateroom receive cruise day credits?
Third and fourth guests in a stateroom receive Cruise Day credits for days sailed and for Alaska and Yukon cruisetours days as well as the suite bonus. Only the first two guests in each stateroom receive Cruise Day credits for onboard spending.

If a 3-Star Mariner shares a stateroom with a 2-Star Mariner, does each guest receive separate benefits?
All guests sharing a stateroom as part of the same booking will receive the benefits earned by the guest at the highest Star level. Guests sharing a stateroom under different booking numbers receive individual Star level benefits (this includes 3^rd & 4^th guest sharing the same stateroom).

Can I extend my benefits (such as the 25% or 50% discount at select food and beverage outlets) to shipmates?
No. Benefits are intended for the personal use of the applicable guest and those sharing a stateroom with the guest on the same booking number. Holland America Line reserves the right to limit benefits if necessary.

Are any onboard charges excluded from the onboard purchases bonus?
All casino charges, cash advances, Future Cruise deposits, and associated fees are excluded. All other onboard purchases, for example, Hotel Service Charge, Beverage Service Charge, taxes, shore excursions and all gift items purchased online or through Ship Services count towards bonus Cruise Day credits.

I live outside the United States. Are there any differences in the program or benefits?
No.

If I become eligible for a higher benefit tier while onboard, when can I take advantage of the additional benefits?
For all cruises except Grand Voyages, your elevated benefits will take effect on your next Holland America Line cruise. If you cross a star level threshold while on board a Grand Voyage (based on days sailed), you will be upgraded to your new star level for the remainder of that voyage.

How will my Star status be recognized at the pier and onboard?
Your card key and onboard charge card, personalized with your name, will also display your Star level. 2-Star, 3-Star, 4-Star and 5-Star Mariners will also receive lapel pins.

If I qualify for onboard discounts do I need to request them when making a purchase?
No. The discount will be automatically applied to your onboard account and will be reflected on your receipt at time of purchase.

If I qualify for a discount on a pre-purchased online item, when will I receive appropriate discount credit?
Your discount credit will be registered when you are on board and will be reflected as a credit on your onboard folio. (Our online purchasing system soon will allow discounts on select items to be credited at time of pre-purchase. Please check back for current status.)

What wine packages are eligible for the 3, 4 and 5-star discounts?
Navigator and Admiral Wine packages up to seven bottles are applicable. Wine cards, Cellar Master packages, individual bottle purchases, wine-by-the-glass, beverage gift cards and wine packages exceeding 7 bottles are excluded. A standard 15% Beverage Service Charge is applied to the original price of the wine package. The loyalty discount does not apply to the 15% Beverage Service Charge.

What is included in the Explorations Cafe discount?
Non-alcoholic coffee and tea beverages are eligible. Souvenirs, coffee cards, beverage gift cards and internet packages are NOT eligible for discount.

What mini-bar purchases are eligible for a discount?
The discount applies to all mini-bar purchases including re-stocked items for all staterooms and suites that have a mini-bar.

How do I receive my 15% discount for merchandise purchased on www.shophollandamerica.com?
During the check-out process, enter "Mariner15" in the "please enter your promo code or certificate code" section of the check-out screen.

What is included with complimentary laundering and pressing service?
Normal laundry and pressing service is included for qualifying Mariners. Dry cleaning and express service is not complimentary and will be charged at normal rates.

How do I receive my free subscription to Food & Wine or Travel and Leisure?
Qualifying guests will be contacted for subscription information by mail

How do I receive my complimentary photo of the ship?
Qualifying Mariners can request their complimentary photo of the ship on board at the Photo Gallery.

How do I know which sailings qualify for an additional discount?
Qualifying guests will receive communications directly from Holland America Line on eligible sailings.

Which sailings qualify for reduced 3rd and 4th rates?
For a list of eligible sailings click here.

How does the waiver of air deviation fees work?
Eligible guests purchasing air transportation through Holland America Line can request air deviation fees be waived for guests traveling under the same booking number, limited to one-time per booking.

How can I get a list of hosted sailings with Mariner Society representatives?
A complete listing is available on the Mariner Society Cruises page in the Mariner Society section.

How does priority disembarkation work?
Qualifying Mariners will be allowed to choose their disembarkation time as part of the normal onboard disembarkation process.

How does priority check-in work?
Look for special signage at each cruise terminal identifying the 4 and 5-Star priority check-in line.

What treatments are included in the Spa discount?
All port day spa specials are eligible for an additional 10% discount for qualifying Mariners. Port day specials vary, and will be communicated onboard.

Do you have a description for what the complimentary day pass to the Greenhouse Spa & Salon Thermal Suite is?

Do all guests on a booking with a 5-star Mariner receive the benefits of the 5-star guests?
Each guest on the same booking will receive the benefits of the highest Mariner on the booking.

Will I receive credit for land days on cruisetours taken in the past?
Credit will be given for land days on Holland America Line Alaska/Yukon cruisetours, but not for pre- and post-cruise tours and hotel packages in any other destinations.

How does the Priority Shore Excursion benefit work?
Qualifying guests will be notified by email* when shore excursions are available for sale approximately two weeks before the general announcement.

*email address required

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Spring/Summer 2013
Mariner Magazine