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When you embark upon an enchanting journey with Holland America Line, you’re more than just our honored guest. You also become a member of our exclusive Mariner Society®, just one more way for us to show we’re delighted to have you aboard. Each day you cruise with us, you’ll earn Cruise Day credits that entitle you to special gifts and invitations to exclusive onboard events. Plus, you’ll earn additional Cruise Day credits just for doing all the things you look forward to while at sea. Like enjoying a gourmet dinner in any of our intimate specialty restaurants, indulging in a relaxing massage at the Greenhouse Spa & Salon or booking shore excursions. As you collect more Cruise Day credits, you’ll move up to higher Star levels and earn even greater rewards and discounts on future cruises. Because the only thing more exciting than seeing the world with Holland America Line is planning your next voyage with us.
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Star Mariner
Every guest that joins us for any Holland America Line cruise returns as a Star Mariner. It’s our way of saying Welcome Back, and you’ll start feeling the special treatment as soon as you come aboard. Star Mariners receive:
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- A special invitation to the Welcome Back Embarkation Brunch in the dining room as well as a complimentary Mariner Champagne Brunch
- A special collectible gift presented to you on board
- A free subscription to the print or digital* version of Mariner magazine
- Invitations to special sailings hosted by a representative of the Mariner Society
- Special offers on select sailings
- A 50% cruise fare discount on the 3rd/4th guest staying in your stateroom on select sailings
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2-Star Mariner
Collect 30 Cruise Day credits and you’ll be elevated to a 2-Star Mariner, which entitles you to:
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- A special invitation to the Welcome Back Embarkation Brunch in the dining room as well as a complimentary Mariner Champagne Brunch
- A collectible gift presented to you on board
- A complimentary ship photo
- A 10% discount on Holland America Line logo clothing sold in onboard signature shops (may exclude already discounted merchandise)
- A 15% discount on merchandise from www.shophollandamerica.com
- A free subscription to the print or digital* version of Mariner magazine
- Invitations to special sailings hosted by a representative of the Mariner Society
- An annual cruise planner
- Special offers on select sailings
- A 50% cruise fare discount on the 3rd/4th guest staying in your stateroom on select sailings
- A special recognition lapel pin
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3-Star Mariner
When you collect 75 Cruise Day credits you become a 3-Star Mariner, which means you’ll receive:
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- A special invitation to the Welcome Back Embarkation Brunch in the dining room as well as a complimentary Mariner Champagne Brunch
- A collectible gift presented to you on board
- A complimentary photo of the ship
- A special recognition lapel pin
- A 25% discount on specialty restaurant surcharges, all wine packages, all Explorations Café food and beverage purchases and all mini-bar purchases
- A 10% discount on Holland America Line logo clothing sold in onboard shops (may exclude already discounted merchandise)
- A 15% discount on merchandise from www.shophollandamerica.com
- Discounts on select treatments from the Greenhouse Spa & Salon
- A free subscription to the print or digital* version of Mariner magazine
- An annual cruise planner
- Advance information on new itineraries
- Invitations to special sailings hosted by a representative of the Mariner Society
- Special offers on select sailings
- A 50% cruise fare discount on the 3rd/4th guest staying in your stateroom on select sailings
- A waiver of air deviation fees
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4-Star Mariner
Guests who collect over 200 Cruise Day credits join our elite group of 4-Star Mariners. These premier travelers will receive all the benefits available to the previous Mariner Star levels, plus an additional set of exclusive rewards that include:
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- A 50% discount on specialty restaurant surcharges, all wine packages, all Explorations Café food and beverage purchases and all mini-bar purchases
- A complimentary winetasting session
- Complimentary laundry and pressing services
- A 15% discount on Holland America Line logo clothing sold in onboard shops (may exclude already discounted merchandise)
- A 15% discount at www.shophollandamerica.com
- Priority disembarkation
- Priority tender
- Priority check-in
- Early notification of shore excursions available for prebooking
- A complimentary one-year subscription to Travel + Leisure or Food & Wine magazine (one per household)
- Complimentary cruise fare on 3rd/4th guest in your stateroom on select sailings
*Email address required.
Earn Bonus Cruise Day Credits Increase your Mariner Star status simply by enjoying your cruise. In addition to earning Cruise Day credits for each actual day sailed, there are also easy ways you can earn bonus Cruise Day credits. The more Cruise Day credits you collect, the faster you increase your Mariner Star status, and the more exciting rewards you’ll receive.
- Suite Bonus When you book a spacious superior, deluxe, or penthouse suite on your next cruise, you’ll not only enjoy special amenities, but you also qualify for double Cruise Day credits. For instance, guests who pay full fare for suite accommodations on a 10-day cruise earn 20 Cruise Day credits.
- Onboard Spending Bonus One bonus cruise day credit will be granted for each $300 in onboard purchases. This is calculated on the combined folio charges for all guests on the booking, regardless of who signs each charge and who pays the bill. There is a limit of one bonus day for each day sailed, and 3rd and 4th guests on the same booking do not earn the onboard spending bonus.
- Guests can earn bonus days for cruises beginning September 18, 2009 in accordance with the Program Launch
Schedule.
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What is the new Mariner Society Rewards Program?
Holland America's new Mariner Society Rewards Program provides valuable benefits to our guests based on cruise days, onboard purchases, and "double days" for guests who purchase a suite. The collective days earned based on these three criteria are knows as "cruise day credits." All guests are automatically enrolled in the program after their first completed cruise. There are four levels – Star Mariner, 2-Star Mariner, 3-Star Mariner and 4-Star Mariner – each with a unique set of benefits.
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How do I join the program? Do I need to register?
No registration is required. All Mariners (past guests of Holland America Line) are enrolled automatically and will receive benefits starting with their second cruise.
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How is the number of cruise day credits calculated?
The basic formula is very simple: one cruise day credit is given for each actual day sailed (each overnight aboard a Holland America Line vessel is considered an actual day sailed). So, for example, a 7-day cruise results in 7 cruise day credits. For Holland America Line Alaska and Yukon cruisetours, a cruise day credit is granted for total tour days, including days touring on land. Pre and Post cruise packages are excluded.
These credits apply to all guests, including 3rd and 4th guests in a stateroom. In addition, there are two ways to earn bonus days:
- Suite Bonus When you book a spacious suite on your next cruise you'll not only enjoy special amenities, but you'll also qualify for double cruise day credits. For example, a guest who pays full fare for suite accommodations for a 10-day cruise earns 20 cruise day credits.
- Onboard Spending Bonus Effective with cruises on or after September 18, 2009, one bonus cruise day credit will be granted for each $300 in onboard purchases. This is calculated on the combined folio charges for all guests on the booking, regardless of who signs each charge and who pays the bill. There is a limit of one bonus day for each day sailed, and 3rd and 4th guests on the same booking do not earn the onboard spending bonus.
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Will I receive credit for cruises taken in the past?
Yes, guests receive Cruise Day credits for all previous Holland America Line cruises and Alaska cruisetours. Bonus Cruise Day credits for suite purchases and onboard spending is a new feature applied to sailings departing on or after September 18, 2009.
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What happens if I have already earned a specific Mariner Society Rewards level within the old program?
The former program was based on the number of days cruised, as is the new program, so your former Rewards Level will be properly recognized within the new program.
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Will I still receive medallions and pins as I have in the past?
Existing lapel pins will be replaced with brand new lapel pins for
2-Star, 3-Star and 4-Star Mariners. After qualifying for a new
level, you will receive your new pin in the mail and can also request a
pin onboard any Holland America Line ship. In addition, we will continue
to recognize our most loyal Mariners through the awarding of a special
medallion; a Silver Medallion for guests sailing with us for a total of
300 days, a Gold Medallion for guests achieving 500 days, and our
highest level Platinum Medallion for those guests who have joined us for
700 or more days.
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Can I "buy" additional nights to get to a higher tier?
No.
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How can I check my cruise history for accuracy? What do I do if I believe my records are incorrect?
You can view your cruise history, Star-Level, and bonus cruise day credits in the "My Account" section at www.hollandamerica.com. If you have not yet registered under the "My Account" section will need to follow the easy online instructions for first time account set-up. If you believe there is an error in your records, you can use the online tool located in the My Account section of the website to request a correction or you can also call the Holland America Line Mariner Society at 1-800-547-9139.
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How quickly will my Star-Level status be updated after I return from a cruise?
Seven to ten days after your cruise or cruisetour ends.
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Do third and fourth guests in a stateroom receive cruise day credits?
Third and fourth guests in a stateroom receive cruise day credits for days sailed and for Alaska and Yukon cruisetours days and the suite bonus. Only the first two guests in each stateroom receive cruise day credits for onboard spending.
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If a 3-Star Mariner shares a stateroom with a 2-Star Mariner, does each guest receive separate benefits?
All guests sharing a stateroom as part of the same booking will receive the benefits earned by the guest at the highest Star level. Guests sharing a stateroom under different booking numbers receive individual Star level benefits.
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Can I extend my benefits (such as the 25% or 50% discount at select food and beverage outlets) to shipmates?
No. Benefits are intended for the personal use of the applicable guest and those sharing a stateroom with the guest on the same booking number. Holland America Line reserves the right to limit benefits if necessary.
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Are any onboard charges excluded from the onboard purchases bonus?
All casino charges are excluded. The Hotel Service Charge, Beverage Service Charge, taxes, prebooked shore excursions and gift items all count toward bonus Cruise Day credits.
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I live outside the United States. Are there any differences in the program or benefits?
No.
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If I become eligible for a higher benefit tier while onboard, when can I take advantage of the additional benefits?
Elevated benefits will take effect on your next Holland America Line cruise.
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How will my Star status be recognized at the pier and onboard?
Your card key and onboard charge card, personalized with your name, will also display your Star level. 2-Star, 3-Star and 4-Star Mariners will also receive lapel pins.
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If I qualify for onboard discounts do I need to request them when making a purchase?
No. The discount will be automatically applied to your onboard account.
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How do I receive my free subscription to Food & Wine or Travel and Leisure?
Qualifying guests will be contacted for subscription information.
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How do I know which sailings qualify for an additional discount or reduced 3rd and 4th rates?
Qualifying guests will receive communications directly from Holland America Line on eligible sailings.
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How does the waiver of air deviation fees work?
Eligible guests purchasing air transportation through Holland America Line can request air deviation fees be waived for guests traveling under the same booking number.
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How can I get a list of hosted sailings with Mariner Society representatives?
A complete listing is available on the Mariner Society Cruises Page .
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How does priority disembarkation work?
Qualifying Mariners will be allowed to choose their disembarkation time as part of the normal onboard disembarkation process.
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How does priority check-in work?
Look for special signage at each cruise terminal identifying the Four-Star priority check-in line.
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What is included under complimentary laundering and pressing service?
Normal laundry and pressing service is included for qualifying Mariners. Dry cleaning and express service is not complimentary and will be charged at normal rates.
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What treatments are included in the Spa discount?
All port day spa specials are eligible for an additional 10% discount for qualifying Mariners. Port day specials vary, and will be communicated onboard.
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Will I receive credit for land days on cruisetours taken in the past?
Credit will be given for land days on Holland America Line Alaska/Yukon cruisetours, but not for pre- and post-cruise tours and hotel packages in other destinations.
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How does the Priority Shore Excursion benefit work?
Qualifying guests will be notified when shore excursions are available for sale approximately two weeks before the general announcement.
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For additional questions, please contact the Holland America Line Mariner Society at 1-800-547-9139.
Terms and Conditions Holland America Line's Mariner Society® Rewards Program (the "Program") is operated by Holland America Line Inc. ("HAL"). HAL reserves the right to modify or terminate the Program, or to
change the Terms & Conditions of participation and benefits of the Program, in whole or in part, at any time with or without notice. Membership may be terminated at HAL's sole discretion for anyone appearing to be utilizing the Program in a manner inconsistent with its terms, conditions or intent. To qualify as a member of the Program, you must have taken at least one eligible HAL cruise. Program level accrual is based on the number of eligible credits ("Cruise Day credits") earned per individual; Cruise Day credits are awarded for eligible cruise days or qualified onboard purchases, and bonuses when available. Guests are eligible for Star Mariner membership after one qualifying cruise; Two-Star after 30 Cruise Day credits; Three-Star after 75 Cruise Day credits; Four-Star after 200 Cruise Day credits. Eligible cruises exclude all reduced cruise fare (i.e., Employee, Friends & Family, vendor rates, etc.) and other cruises as designated by HAL at its sole discretion. All questions or disputes regarding the eligibility for the Program or provision of benefits will be resolved by HAL at its sole discretion. HAL will not be liable for refunds or for damages resulting from failure to deliver any of the Program benefits. Each Program member shall be responsible for advising the Mariner Society of address changes, and HAL shall have no liability for misdirected mail, or any consequences thereof. Other terms and conditions apply. Offer void where prohibited by law.
Join us on a special Mariner Society® Cruise
We’re very pleased to announce our schedule of Mariner Society Cruises for 2010. In addition to all the beautiful sights, gracious service and comfortable amenities you’ve come to expect from a Holland America Line cruise, Mariner Society Cruises offer a number of extras exclusively for Mariners.® These include an onboard event, a unique dinner menu one evening selected from the Holland America Line archives and a special Mariner Society Cruise tile as a pillow gift. Plus, you can join in on the daily Holland America Line historical quiz, or pick up some interesting insider information at presentations and coffee chats led by your Mariner Society Host. We invite you to view the full list of 2010 Mariner Society Cruises below, and hope we can wish you, one of our most valued Mariners, “Welcome Back” very soon.
For more information on Mariner Society Cruises,
call your Travel Professional or 1-877-SAIL HAL (1-877-724-5425)
We are excited to introduce our newest Mariner Tiles, selected to celebrate four design details from our collection of beloved late 19th to mid 20th century Holland America Line posters. Each tile's strong dynamic lines and sweeping curves speak to the elegant, stylish sophistication that is Holland America Line.
2009
circa 1936
circa 1898
circa 1929
circa 1928
2008
circa 1948
circa 1953
circa 1938
circa 1928
2007
circa 1956
circa 1818
circa 1928
circa 1955
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1995
Holland America Line, one of the highest-rated cruise lines in the world Travel & Leisure magazine "World Best" awards, is a member of the exclusive World's Leading Cruise Lines alliance. This alliance includes Carnival Cruise Lines, Princess Cruises, Cunard Line, Seabourn Cruise Line, and Costa Cruises. Sharing a passion to please each guest and a commitment to quality and value, the member lines appeal to a wide range of lifestyles and budgets. The World's Leading Cruise Lines offer exciting and enriching cruise vacations to the world's most desirable destinations.
Learn more about the program at: http://www.worldsleadingcruiselines.com
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