LEGAL & PRIVACY

Cruise Contract

HOLLAND AMERICA LINE

300 Elliott Avenue West

Seattle, WA 98119

ISSUED SUBJECT TO THE IMPORTANT TERMS AND CONDITIONS ON THIS PAGE AND THE FOLLOWING PAGES. READ TERMS AND CONDITIONS CAREFULLY.

IMPORTANT NOTICE TO PASSENGERS:

IMPORTANT NOTICE TO PASSENGERS

THIS DOCUMENT IS A LEGALLY BINDING CONTRACT BETWEEN YOU AND US. THIS CONTRACT CONTAINS ALL TERMS OF OUR AGREEMENT AND SUPERCEDES ALL OTHER ORAL OR WRITTEN AGREEMENTS, COMMUNICATIONS OR REPRESENTATIONS. THE WORD "YOU" REFERS TO ALL PERSONS TRAVELING UNDER THIS CONTRACT INCLUDING THEIR HEIRS, SUCCESSORS IN INTEREST AND PERSONAL REPRESENTATIVES. THE WORDS "WE” AND “US" REFER TO THE OWNER, HAL AND THE OTHER HAL COMPANIES, ALL OF WHICH ARE DESCRIBED IN CLAUSE A.1 BELOW. CERTAIN OTHER PERSONS AND ENTITIES, AS WELL AS THE SHIP ITSELF, ARE ALSO GRANTED RIGHTS UNDER THIS CONTRACT.

NOTICE: YOUR ATTENTION IS ESPECIALLY DIRECTED TO CLAUSES A.1, A.3, A.4, A.5, A.6, A.7, A.9 and C.4 BELOW, WHICH CONTAIN IMPORTANT LIMITATIONS ON YOUR RIGHT TO ASSERT CLAIMS AGAINST US AND CERTAIN THIRD PARTIES.

THIS CONTRACT ALSO INCLUDES THE CONDITIONS UNDER WHICH HAL BOOKS AIR TRANSPORTATION IF YOU ARE PARTICIPATING IN HAL’S FLY CRUISE OR FLY CRUISE AND TOUR PROGRAM. IF ANY OF THESE CONDITIONS DO NOT MEET WITH YOUR APPROVAL, YOU HAVE THE OPTION OF ARRANGING AIR TRANSPORTATION INDEPENDENTLY IN WHICH EVENT THE AIR ADD-ON OR CRUISE ONLY CREDIT AMOUNT PAID TO HAL WILL BE REFUNDED.

ALL DISPUTES AND MATTERS WHATSOEVER ARISING UNDER, IN CONNECTION WITH OR INCIDENT TO THIS CONTRACT, THE CRUISE, THE CRUISETOUR, THE HAL LAND TRIP OR THE HAL AIR PACKAGE SHALL BE LITIGATED, IF AT ALL, IN AND BEFORE THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF WASHINGTON AT SEATTLE, OR, AS TO THOSE LAWSUITS AS TO WHICH THE FEDERAL COURTS OF THE UNITED STATES LACK SUBJECT MATTER JURISDICTION, IN THE COURTS OF KING COUNTY, STATE OF WASHINGTON, U.S.A., TO THE EXCLUSION OF ALL OTHER COURTS.

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IMPORTANT TERMS AND CONDITIONS OF CONTRACT--READ CAREFULLY BEFORE ACCEPTING

A. GENERAL PROVISIONS

1. Important Definitions/Refunds/Third Party Beneficiaries: (a) "Ship" refers to the ship that will provide the ocean transportation portion of the Cruise or Cruisetour. "Owner" refers to the owner and charterer of the Ship; the WESTERDAM, ZUIDERDAM, OOSTERDAM, PRINSENDAM, AMSTERDAM, ZAANDAM, EURODAM, VOLENDAM, NOORDAM and NIEUW AMSTERDAM are owned by HAL Antillen N.V., a Netherlands Antilles corporation, and are chartered by Holland America Line N.V., a Netherlands Antilles corporation; the STATENDAM, MAASDAM, RYNDAM, VEENDAM and ROTTERDAM are owned by HAL Nederland N.V., a Netherlands Antilles corporation, and are chartered by Holland America Line N.V. Ship ownership and registry are subject to change. "Cruise" and "Cruisetour" refer to the specific cruise or cruisetour indicated in this booklet, as it may be modified by us under this contract, and shall include periods during which you are embarking or disembarking the Ship or are on shore while the Ship is in port. "HAL" refers to Holland America Line Inc., a Washington (U.S.A.) corporation that acts as the agent of Owner and the other HAL Companies. “HAL Companies” refers to HAL, Westours Motor Coaches LLC d/b/a Gray Line of Alaska, Westmark Hotels of Canada Ltd., Worldwide Shore Services Inc., HAL Properties Limited and any other corporate affiliate of HAL that provides or is expected to provide you with goods or services as part of or incident to your Cruise, Cruisetour, HAL Air Package or HAL Land Trip. "Initial Departure" means the time at which you first begin transit by any means of transport booked by us (including air transportation) for the purpose of taking the Cruise or Cruisetour. “HAL Air Package” refers to air transportation booked for you by us to enable you to travel to and from your Cruise or Cruisetour. “HAL Land Trip” refers to a pre- or post-Cruise or Cruisetour package or transfer you have purchased (excluding any HAL Air Package), or to a shore excursion you purchase during your Cruise or Cruisetour, on which you are traveling on one or more motorcoaches, dayboats and/or railcars owned or operated by us. “HAL Land Trip” also refers to any visit by you to Half Moon Cay (on the island of Little San Salvador) in the Bahamas (“Half Moon Cay”).

   (b)   "Refund Amount" refers to that portion of the Cruise, Cruisetour, HAL Land Trip or HAL Air Package fare which has actually been received by us. A portion of your fare was retained by or paid to your travel agent to compensate the agent for their services. The Refund Amount does not include the portion of the fare retained by or paid to your agent. You are solely responsible for obtaining the refund of these retained or paid amounts. Any refund to you will be effected only in the currency received by us and in the country in which the fare has been paid and subject to any foreign exchange regulations in force in that country.

   (c)   Certain third parties derive rights and exemptions from liability as a result of this contract. Specifically, all of our rights, exemptions from liability, defenses and immunities under this contract (including, but not limited to, those arising under Clauses A.3, A.4, A.5, A.6, A.7, A.9 and C.4), the provisions of the forum selection clause, or applicable law will also inure to the benefit of our employees and agents, together with the Alaska Railroad Corporation, the Ship and the Ship's tenders, operators, managers, charterers, officers, staff, crewmembers, shipbuilders and manufacturers of all component parts and all suppliers, shore excursion operators, concessionaires and other independent contractors. These third parties will have no liability to you, either in contract or in tort, which is greater than or different from ours.

   2.   Providing Cruise, Cruisetour, HAL Land Trips and HAL Air Package: In consideration of the receipt in full of the fare and subject to the terms and conditions of this contract: (a) Owner agrees to transport you on the Ship in order to enable you to take the Ship portion of the Cruise or Cruisetour; (b) as to Cruisetours, HAL agrees to provide you with the portion of the Cruisetour that occurs either before your initial embarkation onto, or after your final disembarkation off of, the Ship; (c) as to HAL Land Trips, each HAL Company furnishing a portion of the HAL Land Trip agrees to provide you with that portion; and (d) as to HAL Air Packages, HAL agrees to book the air transportation required at the commencement and conclusion of your Cruise or Cruisetour. This contract is valid only for the Cruise or Cruisetour and for the cabin specified in this Cruise Contract booklet (or any other cabin assigned by us). Although this contract refers to Owner, HAL and the HAL Companies as “we” and “us,” no Owner or HAL Company shall be liable for the acts or omissions of any other Owner or HAL Company or with respect to the services provided or to be provided by any other Owner or HAL Company.

   3.   Time Limits for Noticing Claims and Filing and Service of Lawsuits: In any case governed by 46 United States Code Section 30508, which is a United States statute that permits any shipowner to limit the time during which a passenger may file a claim or commence suit against a shipowner, you may not maintain a lawsuit against us or the Ship for loss of life or personal injury, including emotional distress, unless written notice of the claim is delivered to us not later than six (6) months after the day of death or injury, the lawsuit is commenced not later than one (l) year after the day of death or injury, and valid service of the lawsuit on Owner, the HAL Company or the Ship, as applicable, is made within thirty (30) days following the expiration of that one-year period. For all other claims, including but not limited to claims for loss or damage to baggage, breach of contract, misrepresentation, illness or death or injury, not governed by 46 United States Code Section 30508, whether based on contract, tort, statutory, constitutional or other legal rights, including but not limited to alleged violation of civil rights, discrimination, consumer or privacy laws, or for any losses, damages or expenses, relating to or in any way arising out of or connected with this contract or your cruise, no matter how described, pleaded or styled, you may not maintain a lawsuit against us or the Ship, nor will we or the Ship be liable therefore, unless we are provided with written notice of claim within thirty (30) days after conclusion of the Cruise or Cruisetour, the lawsuit for such claim is commenced not later than six months after conclusion of the Cruise or Cruisetour, and valid service of the lawsuit on Owner, the Ship or the HAL Company, as applicable, is made within thirty (30) days following the expiration of that six-month period.

In the case of a claim by or on behalf of a minor or legally incompetent person, or in the case of a wrongful death claim, the time periods described above shall begin to run on the earlier of: (a) date of appointment of a legal representative for the minor or legally incompetent person, or their estate (as the case may be); or (b) three (3) years after the day of death, injury or damage, as applicable.

   4.   Limitation on Liability; Governing Law; Non-HAL Services: (a) In the event you are injured, become ill, or die, or your property is lost or damaged, or you and/or your property is delayed, or you sustain any other loss or damage whatsoever, we will not be liable to you unless the occurrence was due to our negligence or willful fault. We disclaim liability to you under any circumstances for infliction of emotional distress, mental suffering or psychological injury which was not: (i) the result of physical injury to you caused by the negligence or fault of a crewmember or the manager, agent, master, owner or operator of the Ship; (ii) the result of you having been at actual risk of physical injury caused by the negligence or fault of a crewmember or the manager, agent, master, owner or operator of the Ship; or (iii) intentionally inflicted by a crewmember or the manager, agent, master, owner or operator of the Ship. In no event will we be liable to you for consequential, incidental, exemplary or punitive damages.

   (b)    This contract is issued at Seattle, Washington. As to any cruise that does not begin, end or call at a port in the United States of America, we shall be entitled to any and all damages limitations, immunities and rights applicable to us under the “Convention Relating to the Carriage of Passengers and Their Luggage by Sea” of 1974 as well as the “Protocol to the Convention Relating to the Carriage of Passengers and Their Luggage by Sea” of 1976 (“Athens Convention”). The Athens Convention limits our liability for death or personal injury of a passenger to no more than 46,666 Special Drawing Rights as defined therein (approximately U.S. $70,000, which fluctuates depending on the daily exchange rate as published in the Wall Street Journal). In addition, and on all other cruises, all the exemptions from and limitations of liability provided in or authorized by the laws of the United States shall apply, including Title 46 of the United States Code, sections 30501 through 30509 and 30511. Except as otherwise set forth, this contract shall be governed by and construed in accordance with the general maritime law of the United States; to the extent such maritime law is not applicable, it shall be governed by and construed in accordance with the laws of the State of Washington (U.S.A.).

   (c)   We do not undertake to supervise, nor assume any liability in respect of, the acts or omissions of the Ship's barbers, beauticians, masseurs, masseuses or photographers, all of whom are either independent contractors or are employed by independent contractors, and work directly for the passenger when performing their services. As to your Cruisetour and HAL Land Trips, certain transportation will be provided using equipment owned or operated by us. All other transportation, shore excursions, accommodations and services in the air and on shore (referred to as "Non-HAL Services") are performed by third parties who are independent contractors, and not by us. By way of example only, Non-HAL Services include goods and services provided by shoreside physicians, air ambulance, hotels, restaurants, airlines (including the airline(s) used in any HAL Air Package), railroads, tour operators (other than us), helicopter operators, amusement park operators, dayboat operators and motorcoach operators. As a result, you are assuming the entire risk of utilizing Non-HAL Services subject only to whatever terms or arrangements are made by you or on your behalf with the third party furnishing the Non-HAL Service. Money received in respect of Non-HAL Services by us is received only as an independent contractor, to be paid to the third party (less retained commission, if any). We will not be liable for the refund of this money to you except to the extent retained and not owed by us to a third party providing Non-HAL Services. Similarly, any medical examination or treatment you receive from personnel aboard ship during the Cruise, Cruisetour or HAL Land Trip, is provided solely for your convenience by independent contractors rather than our agent or employee. We do not undertake to supervise the medical expertise of any such personnel and will not be liable for the consequences of any examination, advice, diagnosis, medication, treatment, prognosis or other professional services which a doctor or nurse may furnish or fail to furnish to you. Furthermore, you may be charged for such professional services.

   (d)    You assume all risks for injury, death or loss as a consequence of your use of the Ship's athletic or recreational equipment or as a consequence of criminal conduct by any third party. Except as otherwise specified in Clause A.4(b) with regard to cruises that do not begin, end or call at a port in the United States of America, in addition to the limitations of, and exemptions from, liability granted under this contract, we also retain any and all limitations of, and exemptions from, liability accorded to shipowners and tour operators by statute or rule of law including, without limitation, those provided for in 46 United States Code Sections 30501 through 30509 and 30511, which are United States statutes limiting the liability of vessel owners.

   (e)   During your Cruise and the Ship portion of your Cruisetour, we are transporting you and your property only between ports of call. At ports where the Ship is unable to dock, we will arrange for appropriate transportation from the place where the Ship is at anchor to the dock. Persons with mobility impairments should refer to the What You Need to Know Before You Go booklet regarding limitations on our ability to help you go ashore.

   5.   Change in Itinerary/Cancellation: (a) Although we will use our best efforts to provide you with the Cruise, Cruisetour and/or HAL Land Trips, situations may occur which require that changes be made. By way of example only, we may adjust itineraries and schedules, delay departures or arrivals, or cancel a Cruise, Cruisetour or HAL Land Trip, due to casualty, weather, labor problems, the need to render assistance to others, governmental or insurer directives, passenger or employee injury or illness, schedule delays or changes by third parties, repair and maintenance requirements, fuel or other shortages, or damage to the Ship, other means of transportation, roads, tracks, bridges, docks, equipment or machinery. Furthermore, the Master of the Ship or of any other vessel as well as the operator of any other means of transportation may, in his/her sole discretion, elect not to proceed in the ordinary course. Consequently, we cannot guarantee the itinerary of the Cruise, Cruisetour or any HAL Land Trip (including time of sailing from or arrival at any port or that all ports will, in fact, be called at, or that all places on your Cruisetour or HAL Land Trip will be visited). We reserve the right to provide you with alternative transportation whenever the Cruise, Cruisetour or HAL Land Trip is unable to proceed or be completed in the ordinary course or, in the case of hotels, to substitute facilities of similar category in cases where the planned hotel is unavailable due to overbooking or otherwise.

   (b)   Your safety is very important to us. For safety or other reasons that we believe qualify as good cause, we may, without notice, substitute any suitable ship, ships or other means of transportation, change any date of sailing or travel or cancel any sailing, Cruisetour segment, port of call, Cruisetour or HAL Land Trip destination or stopover, or the entire HAL Land Trip, Cruise or Cruisetour.

   (c)   If the Cruise or Cruisetour or a HAL Land Trip is cancelled, we may disembark you at any port or terminate your travel at any location, and transship and forward (at our expense, but at your risk) you and your property to or toward a port or location from which you may return home or to the Ship, as appropriate. The means of conveyance may or may not belong to us and may or may not proceed directly to the desired destination. If a Cruise, Cruisetour or HAL Land Trip is cancelled before commencement, you will be entitled, as your exclusive remedy, to receive the applicable Refund Amount. If a Cruise, Cruisetour or HAL Land Trip is cancelled after commencement, you will be entitled, as your exclusive remedy, to receive the applicable Refund Amount less a reasonable allowance for transportation and services already provided to you. The reasonable allowance will be determined on a pro rata basis by taking into account the time missed relative to the scheduled duration of the Cruise, Cruisetour or HAL Land Trip. Notwithstanding the foregoing, we are not obligated to issue any refund to you in the event of a cancelled HAL Land Trip to Half Moon Cay.

   (d)   You acknowledge that for round trip cruises commencing in the United States that stop in other ports of the United States, you may visit but may not permanently disembark in any U.S. port other than the port of embarkation. If you do disembark in a different U.S. port, a fine or penalty may be imposed by the United States government. In consideration of the fare paid, you hereby agree to pay any such fine or penalty imposed because of your failure to complete the entire cruise.

   6.    Authority to Remove Passengers: We may reasonably determine that for your safety, the safety of the Ship or other means of transportation or the safety or comfort of other passengers or our employees, you be denied transportation either before or during the Cruise, Cruisetour or HAL Land Trip. By way of example, these would include situations where: (a) you are or become in such condition as to be unfit to travel or dangerous or obnoxious to other passengers or employees; (b) you are inadmissible under the immigration or other laws of any country included in the Cruise, Cruisetour or HAL Land Trip itinerary or fail at any time to possess required travel documents; or (c) you fail to abide by the rules or orders of the Master or other ship’s officers. If transportation is denied after departure, you and your baggage may be landed or transported to any port or location that we select, without any resulting liability on our part.

   7.   Baggage: (a) We will carry as baggage only your personal effects consisting of wearing apparel, toilet articles and similar items for your wearing, comfort or convenience during the Cruise, Cruisetour and HAL Land Trips and not belonging to or intended for use by any other person or for sale. Radioactive materials, controlled substances (other than lawfully obtained prescription drugs), firearms and illicit materials are strictly prohibited. For loading and unloading the Ship and other means of transportation, all baggage must be tendered for carriage in securely constructed and locked suitcases or trunks. All baggage must be able to be both safely stowed in your cabin on the Ship and, for Cruisetours and HAL Land Trips, fit in the baggage compartment of any means of transportation. The only animals permitted to accompany you are qualified service animals for passengers with disabilities; you are responsible for complying with governmental health and other requirements as to service animals.

   (b)   We are not liable for: (1) any loss, damage or delay before baggage comes into our actual custody at the commencement of your Cruise, Cruisetour or HAL Land Trip or after baggage leaves our actual custody at the conclusion of your Cruise, Cruisetour or HAL Land Trip; (2) any loss, damage or delay while baggage is not in our custody which includes any period during which baggage is in the custody of airlines (including airlines booked as part of a HAL Air Package); or (3) damage due to wear, tear or normal usage. For security and legal reasons, baggage is subject to search, and illegal or potentially unsafe property is subject to seizure, both before and during the Cruise, Cruisetour and/or HAL Land Trip.

    (c)    We do not assume any liability for any loss of or damage to or delay of perishable items, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver or similar valuables, including but not limited to those specified in Title 46 of the United States Code section 30503, securities, financial instruments, records or other valuable or business documents, computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. These items should not be left lying about the Ship or your cabin, nor should they be left unattended on other vessels, railcars or other vehicles or in hotels, or placed in luggage other than a bag that you carry with you. In addition, we do not assume any liability for any loss of or damage to carry-on baggage left unattended on the Ship or on other means of transportation or in hotels. The Ship and certain hotels may be equipped with cabin or room safes or safe-deposit boxes in the Ship's or hotel's Front Office; using these facilities will not, however, increase our liability as provided in this contract.

   (d)    The fare has been established on the basis of our assumption that the total value of your property that you are taking with you on the Cruise, Cruisetour and HAL Land Trip (exclusive of the items mentioned in Clause 7(c) above) will not exceed $100 (U.S.), or $600 (U.S.) if you purchased from us the Cancellation Protection Plan and Additional Baggage Protection. Accordingly, if we, due to any cause whatsoever, are liable for loss or damage to, or delay of, your property, the amount of our aggregate liability will not exceed $100/$600 (as is applicable) unless you have specified to us the true value of your property and paid before commencement of the Cruise, Cruisetour or HAL Land Trip, at the Ship's Front Office or directly to us, 1% of the value in excess of $100/$600. In that event, our aggregate liability will be limited to the amount so specified. Whether or not a value in excess of $100/$600 has been specified, the limit on liability will be proportionately reduced in any case where less than all of your property is lost, damaged or delayed. Without increasing the above limits: (1) our aggregate liability will never exceed, and all settlements will be made on the basis of, original cost less depreciation; (2) damaged items will be settled on the basis of repair costs; and (3) lost, damaged or delayed baggage must be reported to a HAL representative within 48 hours after discovery and written claim to us must be made within 30 days after conclusion of the Cruise or Cruisetour as provided in Clause A.3 above.

   8.     Passenger Liability in Certain Cases: You will be required to reimburse us for all expenses we incur as a result of any misrepresentation made by you, as a result of the need to provide you with medical services, as a result of your detention by immigration, health or port authorities, or as a result of any personal injury or damage caused by your acts or omissions or the acts or omissions of any minor (under age 21) traveling with you. We will have a lien for such expenses on your property that you have taken with you on your Cruise, Cruisetour or HAL Land Trip. If, due to weather or other unforeseen reasons, flights are adversely impacted or you are otherwise required to spend an additional night in a location, hotel and meal costs are your responsibility.

   9.     Travel Agents: Any travel agent you use in connection with your Cruise, Cruisetour or HAL Land Trip acts solely for you and is deemed your agent. We are not responsible for the financial condition or integrity of any such travel agent. In the event that an agent fails to remit to us any monies paid by you to the agent, you remain liable for the fare due us, regardless of whether we demand payment before or after Initial Departure. Any refund made by us to an agent on your behalf is considered, for purposes of this contract, as being the same as payment to you whether or not the monies are delivered by the agent to you. Receipt of any documents or information by your travel agent, including but not limited to this contract, shall be deemed to constitute receipt by you.

   10.    Passenger Condition: There are risks inherent to being aboard the Ship and other means of transportation. These include, by way of example, having to evacuate the Ship or other means of transportation in case of emergency, having to move about on the Ship or other vessels during rough seas and lack of access to full medical services. For people who are ill or who are mentally or physically disabled or impaired, these risks are more significant. For example: access to all parts of the Ship, other means of transportation or to facilities on shore may be difficult or impossible for some passengers. In addition, medical evacuations during the cruise, whether at sea, by tender, or by deviating from the scheduled itinerary, may create an increased risk of harm and may not be feasible for a variety of reasons. We reserve the right to determine, in our sole discretion exercised in good faith, whether and when a medical evacuation from the ship will occur. For these reasons, we require that if you have any special medical, physical or other requirements, these be brought to our attention immediately upon receipt of this contract. In limited situations where you would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Cruise, Cruisetour and/or HAL Land Trips.

   11.    Compliance with Laws/Minors: Immigration, health and other laws, both in the United States and other countries, may require that you obtain a certain visa, hold a passport, be inoculated, obtain parental consent or otherwise obtain documentation prior to entering or returning to a country. It is your responsibility to take all steps as may be required to enable you to comply with these laws. All persons under 18 years of age must be accompanied and supervised by a parent or guardian. Persons under 21 years of age are not permitted to consume alcoholic beverages; parents and guardians are obligated to insure compliance with this requirement.

   12.    Personal Information; Authority to Use and Sell Pictures, Video Images and Audio Recordings: Personal information we collect from you may be used by us or our affiliates for marketing purposes; it will not, however, be sold to unaffiliated third parties. In addition, some governmental and quasi-governmental agencies require or request that we provide them with your personal information. You authorize us to use and/or provide to others your personal information as described above and acknowledge that we do not assume any liability to you for our doing so. We periodically photograph or otherwise film people participating in Cruises, Cruisetours and/or HAL Land Trips for retail, marketing, promotional, publicity and training purposes. Without any requirement that we compensate you or obtain any additional approvals from you, we are authorized to include photographic, video recordings and other visual portrayals of you, as well as voice recordings included with any videos, in photographs, videos, DVDs or other mediums that we sell at retail or utilize for marketing, promotional, publicity and/or training activities.

   13.    Transferability; Separability: This contract cannot be transferred by you. Any additions, deletions or other alterations to, or waivers of any term of, this contract which are purported to have been made by us and which have not been agreed to in writing by the President of HAL will not be legally binding upon us. Any provision of this contract which is prohibited or unenforceable in any jurisdiction will, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability and the validity and enforceability of the remaining terms and conditions of this contract will not otherwise be affected, nor will the validity and enforceability of such provision be affected in any other jurisdiction.

B. THE CRUISE OR CRUISETOUR

   1.    Additions to Fare/Non-Discountable Amount, Taxes and Surcharges: (a) The fare that you paid was determined far in advance of Initial Departure on the basis of then-existing projections of fuel and other costs. In the event of an increase in fuel or other costs above amounts projected, we have the right to increase the fare at any time up to Initial Departure and to require payment of the additional fare prior to Initial Departure. We have the right to refuse to transport you unless the additional fare is paid. Within seven (7) days after you are notified of the additional fare (but no later than Initial Departure), you may elect to surrender this contract to us for cancellation, whereupon you will receive the Refund Amount. Cancellation fees do not apply to this type of refund.

   (b)     Your cruise fare includes a "Non-Discountable Amount." That portion of the fare is both non-commissionable to travel agents and not subject to reduction in the event of a percentage discount promotion, 2 for 1 promotion or otherwise. In addition to your cruise fare, you will also be charged an amount for Taxes. That term, as used by us, refers to certain taxes, fees and charges imposed by governmental or quasi-governmental authorities, including port authorities, relating to any aspect of your cruise or tour. If governmental action results in any element of Taxes exceeding the estimates used by us for purposes of computing the quoted amount, we reserve the right to pass through the extra amount. Similarly, we reserve the right to impose or pass through fuel surcharges, security surcharges or similar incidental surcharges. No right of cancellation exists under either of these circumstances.

   2.     Hostilities: Although unlikely, the Ship may be confronted by actual or threatened war, warlike operations or hostilities. In addition to our right to deal with this situation under our general right to respond to safety concerns, we may also decide that it would be prudent for the Ship to sail with or without lights, omit observance of practices, rules and regulations as to navigation, cargo or others applicable in time of peace, or sail armed or unarmed and with or without convoy.

   3.    Holland America Brochure/Cancellations Policy: If not already received, you can obtain the Holland America Line brochure for the Cruise or Cruisetour from your travel agent or us. You should familiarize yourself with the brochure as well as with the What You Need to Know Before You Go booklet that we provided you with. Please be advised, however, that if the brochure or booklet is inconsistent with this contract, this contract will be controlling. Note in particular our cancellations policy which specifies cancellation fees that you will be subject to if this contract is surrendered for cancellation within certain time periods prior to Initial Departure. Since a cancellation likely means a lost opportunity to sell space on other Cruises or Cruisetours, these fees apply regardless of whether your space is resold. You hereby agree that losses sustained by us in the event of your cancellation would be very difficult or impossible to quantify, and that the fees set forth in our cancellations policy represent a fair and reasonable assessment as liquidated damages.

C. HAL AIR PACKAGE

    1.    Arrangements by HAL: If you are participating in our Fly Cruise Plan or Fly Cruise and Tour Plan, we will arrange for air transportation from the home cities listed in our brochure to the departure point of your Cruise or Cruisetour and return air transportation from the termination point of your Cruise or Cruisetour to the home city from which you departed. Due to the special fares and capacity controls we have with airlines, we retain the right to select carriers and determine routings. Some routings may involve travel to an airport other than in the city where the Ship embarks or disembarks. In those cases, motorcoach transportation to and/or from the Ship will be provided. Flight schedules and/or availability may require overnight hotel accommodations either to join and/or to return from your Cruise or Cruisetour. Please refer to the applicable Holland America Line brochure regarding our policies on booking hotels and responsibility for the costs of hotels and associated services.

   2.     Schedule Changes/Air Delays: We reserve the right to change or alter air flights as required by airline schedule changes. If tickets have already been issued, we will adjust your itinerary or air carrier, accordingly. In that event, we may ask you to return your tickets to your travel agent. Should you choose to alter your airline schedule in any way once your tickets have been issued, airline charges which result will be your responsibility. If our assistance is requested in changing airline arrangements within 60 days of departure, an additional administrative charge will be levied in addition to any charges imposed by airlines. If your flights are delayed, refer to our What You Need to Know Before You Go booklet for instructions.

   3.    Refunds/Seat Assignments/Special Services/Fares/Lost Tickets/Baggage Charges: The maximum refund to you for unused flight coupons will not exceed the air add-on or cruise only credit amount paid to us. We cannot make or confirm seat assignments, special meals or other special services. Your travel agent may assist with these arrangements. Please note that because of changing airline tariffs, your actual air ticket may reflect fares higher or lower than the air add-on or cruise only credit amounts shown in the Holland America Line brochure. If so, the difference is neither chargeable nor refundable to you. If, however, airline fuel or other surcharges or additional governmental taxes or levies are imposed, we reserve the right to pass these through to you. Please keep your airline tickets in a safe place. Should they be lost, you will be responsible for their replacement. Each airline has its own baggage allowance policy. You are responsible for any excess baggage charges imposed by airlines.

    4.     Liability and Relationship With Airlines: We will use our best efforts to arrange for your air transportation. If, however, due to any cause beyond our control, we are unable to arrange for air transportation (including, for example, because of capacity controls placed upon us by airlines due to the types of fares under which we book) or the air transportation we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air add-on paid or cruise only credit. Our relationship with airlines is that of an independent travel agent. We assume no liability for any acts or omissions of any airline including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. Accordingly, you will not have any right to claim or recover against us as a consequence of any act or omission of any airline. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline's ticket and tariffs and any and all governmental laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations.

07/24/09

LEGAL & PRIVACY

TERMS AND CONDITIONS FOR THE HOLLAND AMERICA LINE WEB SITE

These are the terms and conditions under which we offer you access to our website (site). Please read them carefully. Additional terms and conditions may apply to reservations, purchases of goods and services, downloads from and other uses of portions of this site. Holland America Line (We/Us/Our(s)) reserves the right to revise these terms and conditions, and any other agreements, policies or terms incorporated by reference herein, and any other agreements, policies or terms incorporated by reference, at any time without notice. By using this site subsequent to the revision, you agree to be bound by such changes. Your use of our site will be considered to be your acceptance of these terms and conditions and any of the additional terms and conditions. If you find the terms and conditions to be unacceptable, you must immediately terminate your use of our site.

1. OWNERSHIP
This site is owned and operated by Holland America Line Inc. (Holland America Line). All contents of this site are ©2001-2009 Holland America Line Inc., 300 Elliott Avenue West, Seattle, Washington 98119 (U.S.A.). All right, title and interest (including all copyrights, trademarks, and other intellectual property rights) in this site belong to Holland America Line and its affiliates, subsidiaries, successors or assigns. In addition, the names, images, and other indicia identifying our products and services are our proprietary marks. A list of trademarks owned by us is included in Section 6 of these Terms and Conditions. All other copyrights, trademarks, and other intellectual property rights referred to in this site belong to their respective owners.

2. LICENSE

2.1 Except as expressly provided in this section, nothing contained in this site shall be construed as conferring any license or right, expressly, by implication, by estoppel or otherwise, under any of our intellectual property rights, or under any third party's intellectual property rights. No part of this site (including, without limitation, text, graphics, button icons, audio and video clips, digital downloads, data compilations or software) may be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed in any way, nor may any derivative works be made from materials on this site, without written authorization from Holland America Line. This prohibition extends to the use of any such material on any other website or computer network environment. It also means that you may not use any "robot," "spider" or other automatic device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the material found on this site, without the prior written authorization of Holland America Line.

2.2 Unless you are a travel agent or media company engaged in marketing Holland America Line's services, you are hereby granted a nonexclusive, nontransferable, limited license to view, reproduce, print and distribute materials from this site, and/or download one copy of materials from this site onto any single computer. This license is limited to your personal, non-commercial home use only and is subject to your keeping intact all copyright and other proprietary notices.

2.3 Holland America Line and its affiliates own all right, title and interest in an to all trademarks, service marks, and trade names included in this site. For additional information about Holland America Line's copyright, trademark and other intellectual property rights, please click here.

3. LICENSE FOR TRAVEL AGENCIES AND MEDIA COMPANIES
Travel agencies and media companies desiring to download copyright-protected photographs and intellectual property from the download pages of this site and/or scan into and use on their own site materials from this site must first accept the terms of the Holland America Line Content Use Agreement.

4. DISCLAIMER OF WARRANTIES/LIMITATION OF LIABILITY
The documents, graphics and images published at this site could include inaccuracies or typographical errors. Additionally, we reserve the right to modify the information contained in this site without notice. We make no commitment, however, to update the information contained in this site. We further do not accept responsibility for the function or malfunction of any software downloaded from this site. Consequently,

4.1 TO THE EXTENT PERMITTED BY LAW, THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED.

5. CLAIMS OF COPYRIGHT INFRINGEMENT

5.1 Holland America Line respects the intellectual property of others. If you believe that any material on this site infringes on any copyright that you own or control, or that any link on this site directs you to another website that contains material that infringes on any copyright that you own or control, you may file a notification of such infringement with our designated agent to have the material removed or otherwise blocked from access. 5.2 Holland America's Copyright Agent for notice of claims of copyright infringement on its website can be reached as follows:

By Mail: General Counsel
Holland America Line Inc.
Legal Department
300 Elliott Avenue West
Seattle, Washington 98119 (U.S.A.)

By Fax: 206-284-8332
By E-mail: GeneralCounsel@hollandamerica.com

This contact information is provided exclusively for notifying Holland America Line that copyrighted material may have been infringed. Unrelated inquiries will NOT receive a response through this process. Contact information for other matters is provided elsewhere on this site.

Information pertaining to Holland America Line's Designated Agent also can be found at http://www.loc.gov/copyright/onlinesp.

Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement sent to Holland America Line's Designated Agent must include the following information in order to be effective:

• A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
• Identification of the material that is claimed to be infringing and information reasonably sufficient to permit Holland America Line to locate the material;
• Your address, telephone number, and, if available, your e-mail address;
• A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement by you, made under penalty of perjury, that the information in your notification is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

6. TRADEMARKS
The following is a partial list of trademarks owned by us. For a complete and current list, please send an e-mail to at Trademarks@hollandamerica.com.

A TRADITION OF EXCELLENCE®
AIRPLUS SERVICE®
ALASKA-YUKON EXPLORER®
CLUB HAL®
EASTFARER®
GRAND ALASKA JOURNEYS®
HALF MOON CAY®
HOLLAND AMERICA CRUISES®
HOLLAND AMERICA LINE®
HOLLAND AMERICA TOURS®
HOLLAND AMERICA®
MARINER®
MARINER'S DREAM™
MARINER SOCIETY®
MCKINLEY EXPLORER®
OCEANS APART®
ROYAL DUTCH®
SEAFARER®
SIGNATURE OF EXCELLENCE®
SUNFARER®
WAYFARER®
WESTFARER®
WESTMARK®
WESTOURS®
WORLDWIDE SHORE SERVICES®

7. PRIVACY POLICY
This site's Privacy Policy is incorporated in these terms and conditions by this reference. You consent to the use of your personal information by Holland America Line and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the Privacy Policy. Non-personal information you send or communicate to us, such as questions, comments or inquiries, will not be considered personal information and therefore will not be subject to our Privacy Policy. Accordingly, Holland America Line may use such non-personal information you supply to us, including, but not limited to, any inventions, ideas, concepts or know-how, without restriction or liability. You warrant to us that such information does not infringe any rights of any person under copyright, trade secret, defamation or any other laws. We reserve the right, in our sole discretion, to edit or delete any transmissions or postings, for any reason or no reason.

8. RESERVATIONS
If you are reserving travel on this site, you may only use the site to make legitimate reservations. Speculative, false or fraudulent reservations of any kind are prohibited. All reservations are made subject to the terms of the Holland America Cruise and Cruisetour Contract and the Terms for Online Booking.

9. HAL ACADEMY
Travel agents may use this site to register and participate in our HAL ACADEMY program. When you register in HAL ACADEMY, you will need to provide us with your name, travel agency name, IATA number, IATAN number, work and home address, telephone number, e-mail addresses, a unique login name, password, and password validation. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) validation of your status as a current travel agent; (iii) to allow us to contact you for customer service, if necessary; (iv) to customize the content of our site to meet your specific needs; and (v) to make improvements to HAL ACADEMY. In addition, your e-mail address is collected to send you an e-mail message confirming your new member registration.

10. INTERNET BOOKING SYSTEM AGREEMENT
Travel agencies that desire to book reservations for passengers using this site are required to accept the terms of our Internet Booking System Agreement.

10.1 Internet Booking System Agreement

Dear Travel Agent:
Thank you for your travel agency's interest in booking cruises through Holland America's internet booking system (the "Internet Booking System"). We will assign you a user I.D. and password which you will need for accessing the Internet Booking System.

We require that your agency always have an appointed Security Administrator. He or she must be someone with managerial authority that will be responsible for oversight of all aspects of the travel agency's internal policies relating to use of Holland America's Internet Booking System, including, but not limited to, control over whom at your agency may access the Internet Booking System, how they may do so, and maintaining and securing your travel agency's password(s). We need to be advised immediately as to any changes in this position.

Please note that access to our Internet Booking System should not be given to anyone other than your agency's employees or travel agents. Please contact us immediately if you need to change your agency's password(s).

We require that the President of your agency or someone of similar authority execute this application. Holland America reserves the right to contact your agency to verify the proper authority of the Security Administrator or the person executing this letter and we may ask for further documentation of authority if we believe it is necessary. We are not obligated, however, to independently verify any information we receive as to the authority or identity of the Security Administrator or of any other person.

Please complete the request for information and execute the application as specified. We look forward to receiving the completed application soon so that you may begin booking Holland America cruises online!

I have read the above information and agree with the terms and conditions of Holland America's Internet Booking System.

11. SHORE EXCURSIONS
Travel agents and passengers requesting or purchasing shore excursions using this site are required to accept the terms and conditions applicable to Holland America shore excursions.

12. OTHER WEBSITES
There may be places on our site from which you may link to other websites that are operated by persons or companies other than Holland America Line. You should familiarize yourself with any terms, conditions and privacy policies of these other websites before using them. As discussed in Section 4.8 above, Holland America Line does not endorse any other websites nor do we assume any responsibility for their content or any liability as a consequence of your use of any other websites. Consequently, if you elect to access these other websites, you do so at your own risk.

13. LIMITATIONS ON USE
You may not post or transmit on or through this site any material that:

• is unlawful, threatening, abusive, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane;
• could constitute or encourage criminal conduct, give rise to civil liability or otherwise violate any law;
• infringes the copyright or other intellectual property rights of any third party;
• advertises or offers to sell any goods or services;
• interferes with the proper working of this site;
• would impose an abnormal burden or load on the site's infrastructure; or
• contains a bug, virus or other harmful item.

14. AGE CONSIDERATIONS
Holland America does not knowingly use this site to market products to, or solicit information from, people under the age of 18. Use of this site by people under age 18 should only occur with the consent of a parent or guardian.

15. INJUNCTIVE RELIEF
Any violation of these terms and conditions may cause irreparable damage to Holland America Line for which there may be no adequate remedy at law. Accordingly, you agree that Holland America Line will be entitled as a matter of right to an injunction issued by any court of competent jurisdiction restraining such violation or attempted violation of these terms and conditions by you. You agree that no bond or other security shall be required in connection with such injunction.

16. GOVERNING LAW IN CASE OF DISPUTE
This site is controlled and operated by Holland America from its offices within the State of Washington, United States of America. These terms shall be governed by and construed in accordance with the laws of the State of Washington, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Seattle, King County, Washington and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

17. SEVERABILITY
These terms and conditions incorporate by reference any notices contained on this website and constitute the entire agreement with respect to your access to and use of this website. Any provision of these terms and conditions which is determined by a court of competent jurisdiction to be unenforceable in any jurisdiction shall be severable from these terms and conditions in that jurisdiction without in any way invalidating the remaining provisions of these terms and conditions. The unenforceability of any provision in a given jurisdiction shall not make that provision unenforceable in any other jurisdiction.

18. MISCELLANEOUS TERMS

18.1 Your being permitted to use this site will not be construed as creating any joint venture, partnership, employment or agency relationship between you and Holland America Line.

18.2 In the event of litigation involving the use of this site, the prevailing party will be entitled to recover its reasonable attorneys' fees and costs.

18.3 This is the entire agreement between you and us relating to the subject matter herein and cannot be modified except in writing, signed by both you and a corporate officer of Holland America Line.

18.4 These terms and conditions are effective until terminated by Holland America Line, for any reason, with or without notice. Upon termination, you must destroy all materials obtained from this site and all copies thereof, whether made under the terms of these terms and conditions or otherwise.

HAL WEBSITE TERMS AND CONDITIONS.2009
01/09

LEGAL & PRIVACY

PRIVACY POLICY

This website is owned and operated by Holland America Line Inc. ("Holland America Line"). Holland America Line is committed to respecting and protecting your privacy and helping you make the most of your time on the Internet within a trusted environment. The Holland America Line Privacy Policy ("Privacy Policy") applies to the hollandamerica.com website and governs its data collection, usage and services. This Privacy Policy discloses how we collect, protect, use and share information gathered about you on our website. If you use this site you explicitly agree to the terms and conditions of the Privacy Policy in effect at the time of your use. We hope that this disclosure will help increase your confidence in our website and enhance your experience on the Internet. Please read our Privacy Policy to understand:

Information We Collect
Site Use Information
Use of Cookies
Information You Provide to Us
Email Promotions
Child Privacy
Access to Your Web Information
Disclosing Information to Third Parties
Affiliate Marketing Opt Out
TSA Notice
Your California Privacy Rights
Security Procedures to Protect Information
Inapplicability of Privacy Policies of any Linked Sites or Other Parties
Changes to this Privacy Policy
Your Comments are Appreciated

You can visit our website without divulging any personally identifiable information including your email address. Generally our website does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis, such as when registering at our website, requesting a brochure or video, emailing an itinerary, deck plan or ebrochure or accessing our cruise booking application, however, confirmed guests checking in online will be asked to provide certain personally identifiable information. Holland America Line uses such information collected primarily to provide better customer service to you, to improve and customize the content you see, to provide the products, services or membership benefits you request, and to contact you about special promotions and new products.

Our web servers may collect the domain names of visitors to our site. This information may be aggregated to measure the number of visits, average time spent on the site, pages viewed, and so forth. Holland America Line may use this information to measure the use of our site and to improve the content we offer. We may share with third parties this experiential information or other data which does not personally identify visitors to our site. This might include tour or ship preferences of all visitors to our site, for example.

Our website uses "cookies" to help personalize your online experience, such as recognizing your name when you revisit, as well as to assist us in marketing and advertising. A cookie is a text file that is anonymously placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies placed when you visit our site do not personally identify you, but they do allow us to monitor certain statistics which help us improve our services, such as how many site visitors view certain pages on our website or receive our advertisements when visiting other websites.

You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to fully utilize the website.

You are not required to register in order to access our site. If you send us an email or register on our site we may collect information about you. Certain portions of our site are restricted to registered users or passengers with confirmed bookings. In addition, passengers with confirmed bookings checking in online will be asked to provide certain information. Otherwise, any information you provide is purely voluntary.

There are several areas on the site where you may provide personal information or will be required to register to obtain access to certain online services not available to anonymous visitors. These include My Account, Mariners, Book Online, Online Check-in, Book Shore Excursions, Order Gifts, Contact Us, or any of the places where you may email something from the website and Travel Agent Locator. Travel agents may register with Holland America Line through the Travel Agent Headquarters part of our site.

When you register on our site, you may be required to provide your email address and to select a password to be used to access your information. To access My Account you may be required to use your name, email address and/or Mariner number obtained from Holland America Line. If you want to book travel or other services through our site, you may be required to register in advance and provide a booking number in order to obtain access.

When you register we collect information which may include your name, address, gender, birth date and email address, your telephone number, special occasion dates, leisure interests and dietary preferences, health requirements, and passport and credit card information (cardholder name, card number and expiration date) as well as emergency contact information (the name, address and telephone number of someone not traveling with you who we can contact in case of an emergency ("Web Profile Information").

Online Check-in speeds up your boarding process because information is submitted in advance. Confirmed passengers must check-in online before they begin their cruise. When you use Online Check-in you will be asked to provide some or all of the same information as the Web Profile Information (described in the preceding paragraph) for purposes of issuing boarding documents for your upcoming cruise. This information may be shared with governmental agencies including Customs or the Department of Homeland Security, with medical staff and with Holland America Line personnel. We may keep your credit card and passport information on file and on our servers to enable you to make purchases on board more easily and to facilitate your boarding procedure.

You may also choose how you would like to receive information from us: by mail, email or telephone. If you send us an email or request information we will retain your email address and use it to respond to your inquiry. We may also use your email address to provide you with information about upcoming events, cruises, special offers, packages and other information about Holland America Line.

By providing personal information through this site you explicitly agree to our collection and use of that information as described in this Privacy Policy. You agree that we may use the personal information you provide to respond to your inquiries, process orders, contact you regarding customer service, let you know about products or services which may be of interest to you or to personalize our service to meet your needs or preferences. This may involve sharing certain information with our medical staff, affiliated companies or third parties, for instance, if you require a wheelchair or have dietary preferences. You also agree that we may share your personal information with our affiliated companies and third parties as described in this Privacy Policy.

You may subscribe to our email promotions program by registering on our website or within My Account. By using a password when registering, you are securing your subscription to receive email promotions. You may unsubscribe or change your email address for email promotions at any time by following the instructions mentioned within each email promotion.

Because of the nature of our business, our products and services are not designed to appeal to minors, and therefore we do not knowingly attempt to solicit or receive any information from children under 13. If we have reason to believe that information is being provided by a person under the age of 13 we will not collect the information.

You may, at any time, make changes or corrections to your Web Profile Information or preferences, or delete them, simply by visiting the My Account section of the site and providing your email address and password. At any time, you may access your My Account information to add, change or delete information by simply logging in to the My Account section using your name and password. You may also direct us to change or delete your information by fax, mail or email at the addresses and numbers provided below. You can direct us to delete your email address from our mailing list simply by following the instructions on any email you receive. We will act on your instructions promptly, but making changes or deleting information may two weeks or more to become effective.

We do not sell our subscribers' information to third parties but we may share your information with our affiliated companies or with third parties as described in this Privacy Policy. We will reveal personal information to unaffiliated third parties only if: (1) you request or authorize it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our site's Terms and Conditions or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection, etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.); or (6) to others as described in this Privacy Policy. We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes.

The Transportation Security Administration (TSA) requires you to provide your full name, date of birth and gender for the purpose of watch list screening under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R. parts 1540 and 1560 for all commercial air travel within, into or out of the United States which is booked on or after August 15, 2009. You may also provide your Redress Number, if available. If you book commercial air travel within, into or out of the United States in conjunction with your voyage we will request this information from you and forward it to the TSA as required by law. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.

Holland America Line may disclose your personal information to our affiliates or other third parties for their use in marketing to you unless you tell us not to. In order to opt out of such sharing or for further information, please write to us at Holland America Line Inc., Attn: Privacy Policy, 300 Elliott Avenue West, Seattle, WA 98119.

Our site uses SSL (Secure Sockets Layer) security technology to encrypt information you provide to us through the Site, but any information you provide us by email is unencrypted. SSL is an industry-standard protocol for encryption over the internet. Data transmission over the internet is never 100% secure.

While we take steps to protect your personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your booking number or password with anyone. Holland America Line cannot guaranty the security of any information you transmit to us or from our site, and therefore you use our site at your own risk.

Holland America Line's site may contain links to other sites such as our affiliates and third parties. This Privacy Policy only addresses Holland America Line's use and disclosure of your information collected on this site, if any. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked sites, so we encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.

We will occasionally amend this Privacy Policy to reflect company and customer feedback and we reserve the right to make changes to this Privacy Policy at any time. The use of your information is subject to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to this site. We post the effective date of our Privacy Policy on our site. We encourage you to check our site frequently to see the current Privacy Policy to be informed of how Holland America Line is committed to protecting your information and providing you with improved content on our website in order to enhance your online cruise planning experience. If we make material changes to this Privacy Policy we will post the revised Privacy Policy and the revised effective date on this site.

If you have any questions or comments regarding our Privacy Policy or our website, you can contact us at Holland America Line, Attn: Privacy Policy, 300 Elliott Avenue West, Seattle WA 98119. This site is owned and operated by Holland America Line Inc., which controls any information submitted through this site.

Effective Date: As of October 21, 2009

® 2009, HOLLAND AMERICA LINE INC. ALL RIGHTS RESERVED

LEGAL & PRIVACY

Affiliate Marketing Opt Out

Effective Date: As of October 21, 2009

LEGAL & PRIVACY

TERMS & CONDITIONS - ONLINE BOOKING

All Holland America Line cruises and cruisetours are sold subject to the terms and conditions in the Holland America Line Cruise and Cruisetour Contract that you will be issued prior to departure; a copy is available for review on this web site. Holland America Line policies and information that apply to every booking are also available for review on this web site.

A per-person, per-cruise deposit must be paid at this time to secure your cruise booking. Final payment is due no later that 75 days before departure. For bookings made less than 75 days before departure, full payment is due now.

Please also familiarize yourself with the Holland America Line cancellation policy and the cancellation fees which may be assessed. Holland America Line offers guests the opportunity to purchase either the Standard Cancellation Protection Plan or Platinum Cancellation Protection Plan. Payment for either plan, if desired, must be paid now with your deposit and is non-refundable.

Although Holland America Line seeks to verify the accuracy of information on this web site, mistakes may occur. Consequently, Holland America Line reserves the right to refuse or rescind any booking which Holland America Line concludes was made on the basis of erroneous or incorrect information on this web site (such as typographical errors or other mistakes as to the specified pricing).

For more information, please click the appropriate link below.

• Cruise and Cruisetour Contract
• Cancellation Protection Plan and Additional Baggage Protection

Effective Date: As of October 9, 2009

LEGAL & PRIVACY

MEDIA CONTENT USE AGREEMENT

1. CONSENT

Consent is hereby given to each media company or organization ("Media Company") to engage in the following:

1.1 Download for its limited, revocable, nonexclusive, worldwide use for editorial purposes only, as set forth herein, copyright-protected photographs and intellectual property from the download pages of the Web site registered to Holland America Line Inc. ("HAL") at "www.hollandamerica.com" (the "HAL Site").

1.2 To scan into and use on the World Wide Web on-line site registered to Media Company (the "Media Company Site") the full shot photographs of HAL ships and itinerary data and other cruise-related information from the most current domestic HAL brochure.

1.3 Copy from disks or other mediums provided by HAL, for its limited, revocable, nonexclusive, worldwide use for editorial purposes only in the Media Company Site and in print and non-print media, as set forth herein, copyright-protected photographs and intellectual property of HAL, specifically excluding from all such sources provided by HAL (a) any copyrighted-protected photographs taken by parties other than HAL, as noted near or beneath such photos, and (b) any and all photographs and text which show or name HAL employees or any other individuals.

1.4 HAL further gives Media Company consent to use the following trademarks of HAL and its affiliates, subsidiaries, successors, or assigns: HOLLAND AMERICA®, HOLLAND AMERICA LINE®, WESTOURS®, HOLLAND AMERICA CRUISES®, HOLLAND AMERICA TOURS®, SIGNATURE OF EXCELLENCE®, A TRADITION OF EXCELLENCE®, AIRPLUS SERVICE®, WAYFARER®, SUNFARER®, SEAFARER®, WESTFARER®, EASTFARER®, MCKINLEY EXPLORER®, ALASKA-YUKON EXPLORER®, HALF MOON CAY®, CLUB HAL®, OCEANS APART®, as well as the following ship design,

in the Media Company Site and in print and other non-print media. HAL's trademarks and copyright-protected imagery, except for imagery specifically excluded hereunder, shall be referred to herein as the "Property."

1.5 HAL further consents to Media Company creating a link to the HAL Site for review-only access by the public in the Media Company Site for the purposes herein specified. In connection therewith, HAL gives Media Company its consent to modify the display of the Universal Resource Locator (URL) as it appears to the individual who publicly accesses the HAL Site through the Media Company Site and to add a window with the Media Company's product name and site navigation keys.

2. LIMITATIONS OF CONSENT

2.1 The uses permitted and consents given by and in this Content Use Agreement are expressly limited to those uses and activities that are directly related to preparing news or feature stories regarding the cruises and cruisetours offered by HAL.

2.2 No other uses or activities with respect to the Property are permitted without the express prior written consent of HAL.

2.3 The consents given by HAL in this Content Use Agreement may be revoked by HAL at any time, with or without cause and with or without prior notice. Upon revocation, Media Company agrees to promptly remove the Property from the Media Company Site and from any print or non-print media that has not been disseminated. Furthermore, upon revocation, Media Company agrees to cease any activity being conducted by it in reliance upon this Content Use Agreement.

2.4 The consents granted in this Content Use Agreement are conditioned upon (a) HAL approving the context in which the Property will be used, and (b) the insertion of the appropriate trademark notice symbol ™ or ® adjacent to the trademarks at all reasonable times. HAL's failure to exercise any of its rights hereunder or otherwise in connection with the Property, Media Company Site or the HAL Site shall not be construed to be a waiver of any such rights. The rights granted to Media Company under this Content Use Agreement are not assignable.

3. INTELLECTUAL PROPERTY

3.1 All right, title and interest in and to the Property and the goodwill associated therewith, including any that may attach in the future as a result of Media Company's use thereof, is and will continue to be owned by HAL and/or one of its affiliates. Media Company recognizes such ownership in HAL and its affiliates and agrees never to contest their title thereto or the validity of the trademark applications or registrations therefore filed or obtained by HAL or its affiliates.

3.2 While HAL seeks to ensure that the HAL Site and property contained therein do not infringe upon the copyright or other rights of any party, HAL does not warrant against claims or actions by third parties for invasion of privacy, defamation or libel. Media Company agrees to comply with HAL's instructions regarding use of the Property and agrees not to alter, modify or make derivative works of the Property.

3.3 This Content Use Agreement does not confer any right to use the Property independently of the uses expressly authorized above, and the Property shall not be used to give the impression of HAL's sponsorship or approval of Media Company's business, programs or editorial content.

4. ACCEPTANCE OF TERMS

Any downloading, copying or use by Media Company of any of the Property shall constitute acceptance by Media Company of the terms and conditions of this Content Use Agreement as well as the Terms and Conditions For Using the HAL Site Holland America Line Web Site and the Privacy Policy.

Selecting the accept button indicates that you have read and agree to the terms of this Content Use Agreement.

I accept the terms and conditions of this Content Use Agreement. Click here to request access to the image library. Once you have submitted your information, a member of our staff will contact you with instructions for accessing our digital archive.

Effective Date: As of October 9, 2009

LEGAL & PRIVACY

COPYRIGHT INFORMATION

HOLLAND AMERICA LINE INC.

©2001-2009 Holland America Line Inc.

All Rights Reserved

This web site is the copyrighted material of Holland America Line Inc., a Washington corporation with offices at 300 Elliott Ave. West, Seattle, Washington 98119, U.S.A., telephone number 206-281-3535 ("Holland America Line").

HOLLAND AMERICA®, HOLLAND AMERICA LINE®, SIGNATURE OF EXCELLENCE®, HOLLAND AMERICA CRUISES®, HOLLAND AMERICA TOURS®, A TRADITION OF EXCELLENCE®, AIRPLUS SERVICE®, GRAND ALASKA JOURNEYS®, WAYFARER®, SUNFARER®, SEAFARER®, WESTFARER®, EASTFARER®, MCKINLEY EXPLORER®, ALASKA-YUKON EXPLORER®, HALF MOON CAY®, CLUB HAL®, OCEANS APART®, MARINER®, MARINER SOCIETY®, MARINER'S DREAM^TM, ROYAL DUTCH®, WESTMARK®, WESTOURS®, WORLDWIDE SHORE SERVICES®, the Westmark Design Logo, "Seagoing Environmental Awareness," and the Seagoing Environmental Awareness Design and the modern and antique ship design Holland America Line logo are registered trademarks of Holland America Line or one of its affiliates.

These trademarks and the copyrighted materials of Holland America Line may not be used in advertising or publicity without prior written permission of Holland America Line. Holland America Line reserves the right to bring any civil action in federal or state court in Seattle, Washington, arising from the improper or unauthorized use of this web site, including for infringement of its trademarks and/or unauthorized use of copyrighted material.

Holland America Line considers its compilation of links to Internet resources, the description of those resources and the information contained within Holland America Line's web site to be copyrighted material. You are not authorized to copy, reproduce or modify any portion of Holland America Line's web site without prior written authorization.

Holland America Line makes no warranty, express or implied, with respect to the use of the links provided; does not guarantee the accuracy, completeness, usefulness or adequacy of any resource, information, apparatus, product or process accessed via this web site; and is not responsible for any errors or omissions in the resources or information accessed via this Home Page or for the results obtained from the use of such resources or information.

If you have reason to believe that any person, company or business has infringed Holland America Line's trademark rights or improperly used Holland America Line's copyrighted materials, please notify the Legal Department at Holland America Line's Seattle office at Trademarks@hollandamerica.com.

HAL WEBSITE COPYRIGHT INFORMATION.2009

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