I've lost my password.

Please click on the "Forgotten password?" link on the home page to provide us with your name and email address. You will automatically be sent an email with your user name and password. Please do not re-register if you have forgotten your user name or password. We routinely remove duplicate registrations.

I have questions about the content of the courses.

We welcome questions or comments about our training program. You may send them to us at halacademy@hollandamerica.com.

I was in the middle of taking the exam and had to leave (or my system crashed). Can I get back to where I was?

You will have all the time you need to complete the exam, however if you leave the exam, accidentally drop off, or fail the exam, and return for another attempt, you will receive a different version of the exam each time.

I have not taken the exam but I received an email message telling me I failed the exam. What can I do?

If you go to the exam to review it, the program will think you are there to take the exam. If you don't answer the questions, the program sends you an email message saying you have a failing grade. But the only exam that counts is the last one you take and you may take the exam as often as you like. You may go to the exam site and print out the exam for review, but keep in mind that every time you go online to take the exam, you will receive mostly different questions, so printing out the exam and looking up the answers is of limited value. We do this in order that you will study all the course content and that exam questions do not get passed around the office. When you are ready to take the exam, go online, complete all questions and submit it online. You do not have to fax us anything. Every time you enter the exam site you will be notified of a passing or failing grade.

I have moved agencies, how do I update my details?

You can update your details any time by logging in at the Student Center and click on "Update Contact Information". Please do not re-register. If you re-register any exams you have passed already will no longer be valid.

I graduated prior to the program being offered online am I still a graduate?

Yes, you are a HAL Academy graduate. However, we offer travel professionals who studied from the workbook the oppurtunity to take the online exams so they may experience the courses and exams online.

I am a HAL Academy graduate, what benefits do I receive?

Benefits are detailed on this site and can be accessed any time from the home page under "benefits".

I have not received my graduate certificate, why?

Each certificate is personalized with your name, hand-signed and mailed to you so please allow at least 10-15 business days (depending on your location).

Computer requirements
To view the courses, you will need and Internet connection and Flash Player (version 7 or later) installed. Screen resolution must be set to at least 1024 x 768. To enhance your learning experience, you can listen to the optional course audio (a sound card and speakers/headphones are needed).

How do I change my screen resolution?

In Windows Vista, this is done by going to Control Panel > Personalization > Display Settings. On the monitor tab, make sure the Resolution is set to at least 1024 x 768.

In Windows XP, go to Control Panel > Display > Settings tab. Under the Screen resolution section, make sure it is set to at least 1024 x 768.

In Mac OS X, go to System Preferences > Displays. Make sure the screen is set to at least 1024 x 768.

How do I install Flash Player?

If you don't have Flash Player installed, you can download it at http://get.adobe.com/flashplayer

How to use the course

• To begin the course click on the link of the course you would like to study
  • You will see two boxes in the top left corner of the course "courses" and "outline"
  • Click on "courses" to see a list of courses. Select the course by clicking on the relevant course.
  • After you click on a course, click on "outline" to see the outline of the course. This is a handy tool to review as it allows you to go to a specific area of the course by clicking on the link.
  • To move the course forward (or to go backwards) use the arrows at the bottom of the right panel
• "Settings", located at the bottom of the left panel, allows you to change the text size, adjust the volume of the narration and adjust the volume of the music. Note: the volume on your computer must be turned on for you to hear the music and the narration. After you have made changes to your settings, please click on the "x" to close the window.
• "Help", located at the bottom of the left panel, gives you details on how to use areas of the site simply by clicking on help and then on the area you would like to know more about. You must click help again to disable this feature.
• "Print", located at the bottom of the left panel, allows you to print a page. This interactive, online program is not intended to be studied from a hard copy so we do not recommend you print the entire course or program. The print function may be used to print a page you would like to reference in a hard-copy format.
• "Search course", located in the top right corner of the page enables you to search the course for specific content. Type in the word or phrase you would like to find and then click on "search". A list of results will appear. By clicking on the results you will be taken to the area you are searching for. Remember, you can also go to "outline" to search for areas in the course.
• How to use the exam
  • You must have a HAL Academy user name and password to access the exams
  • If you do not have a HAL Academy user name and password, go to HAL Academy Home and click on the registration link
  • Sign in using your user name and password and click on the exam you would like to take
  • If you do not pass the exam we recommend you review the course again and retake the exam. Different questions will appear.
  • You cannot retake a course exam that you have passed

 

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