Since the program's inception in 2001 we've seen the results. We know the investment is worth it and our graduates echo that belief. We also know that your time is valuable so you deserve a top-notch program, one that delivers results. Our interactive online courses were developed from our popular workbook-based training program. Be assured that the online program has not lost any of the in-depth training previously offered in the workbook. Work your way through all the courses and you will acquire useful and practical tools to help you maximize your sales efforts.

Participating in this training program is easy:

• To study click on the course
• When you have completed the course take the exam. If you do not have a HAL Academy user name and password you will need to complete the registration form so you can access the exams.
  • To pass the course exams you must have a pass rate of 75%. All exams consist of true/false and multiple-choice questions relating to the course content. You will receive your score immediately.
  • If you do not receive a score of 75% or better, go back review the course again and retake the exam. (You will not receive the same exam questions.)
• When you have passed the exam, move on to the next course
• For maximum benefit, start with the first course and move through the Core Courses in order. When you have completed the Core Courses take the Advanced Strategies Courses.

When you have successfully completed all the Core Course exams you'll receive valuable benefits in addition to greater profits for you!

HAL Academy graduates receive:

• A personalized certificate with your name on it and hand signed.
• A USD50.00 shipboard credit. The credit is one per HAL Academy graduate and is redeemable any time you sail on a Travel Agent Appreciation fare. A request for the shipboard credit must be made at the time of making the booking. To claim the credit you must tick the appropriate box advising you are a HAL Academy graduate at the time of completing the Travel Agent Appreciation fare application form. The credit cannot be applied after you have submitted the form.
• Access to a HAL Academy graduates only area of the site where you can access HAL Academy tools such as an email signature tag

Regional graduate benefits also include:

• U.S. graduates:
  • Up to 15 CLIA credits toward ACC or MCC. CLIA offers a maximum of 15 credits so if you have credits from other training programs you can only apply the number of credits needed to total 15. If you do not have CLIA credits you may apply all 15 credits. To claim credits you must provide a print out of the email advising you that you are a HAL Academy graduate and submit the email with a photocopy of your HAL Academy certificate and your Captain's Log Book to CLIA.
  • 8 continuing education credits for The Travel Institute (U.S. travel professionals). We suggest you supply a print out of the email advising that you are a HAL Academy graduate and/or a photo copy of your certificate to The Travel Institute. You must be a Certified Travel Associate (CTA) or a Certified Travel Counselor (CTC).
• Canadian graduates:
  • 12 credits for the Canadian Institute of Travel Counsellors (Canadian travel professionals). In the email advising that you have graduated will be an approval code. Please enter this approval code in your CITC "passport".
  • Up to 15 CLIA credits toward ACC or MCC. CLIA offers a maximum of 15 credits so if you have credits from other training programs you can only apply the number of credits needed to total 15. If you do not have CLIA credits you may apply all 15 credits. To claim credits you must provide a print out of the email advising you that you are a HAL Academy graduate and submit the email with a photocopy of your HAL Academy certificate and your Captain's Log Book to CLIA.
• Australian graduates: if you are an International Cruise Council Australasia (ICCA) retail member, you can claim a total of 10 points towards your accreditation. Five points are earned through becoming a HAL Academy Graduate (completing courses 101 - 105). An additional 5 points can be earned by completing both the advanced strategies courses (201 and 202). To claim your 5 graduation points submit your graduation email or scan your certificate. To claim your 5 advanced strategies points submit your exam email confirmation. Emails to claim points must be sent to ICCA at info@cruising.org.au.
• UK graduates: receive five points towards ACE accreditation and Ambassador status. To claim credits, forward your graduation email (advising that you are a HAL Academy graduate) to Natalie@Psa-ace.org.
• Netherlands graduates: receive exclusive HAL Academy graduates-only invitations (for the graduate and a guest) to visit Holland America ships in the ports of Amsterdam and Rotterdam.