Frequently Asked Questions
For Booked Guests Print this page
At Holland America Line the safety and health of our guests and crew is our top priority. We understand that media coverage of the Ebola virus and related cases may raise questions among those with upcoming travel plans.
Holland America Line does not have any ships calling in any countries with Level 3 Centers for Disease Control (CDC) Travel Health Notices and none of our crew members are from these areas. We are screening for any passengers or crew who have visited or traveled through Liberia, Sierra Leone and Guinea within 21 days of a cruise departure date and they will be denied boarding. We are also monitoring bookings for any guests coming from these countries.
Currently all embarking guests and ship visitors must complete a mandatory general health screening questionnaire upon embarkation and, if deemed necessary, will be asked to submit to further medical screening prior to being allowed to board. Additionally we will deny boarding to any guest who has had physical contact with or helped care for a person suspected of having Ebola or diagnosed as having Ebola within a minimum of 21 days before embarkation until further notice. We have robust medical protocols that are consistent with public health recommendations. Our medical staff is fully engaged and monitoring the situation.
Holland America Line is monitoring the situation closely, along with our colleagues in the rest of the travel industry. The cruise industry is in close, frequent contact with the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) for updates and guidance.