Frequently Asked Questions
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Holland America Line: Committed to Serving Everyone
Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. It is for this reason that Holland America Line is honored to be a part of Carnival Corp., which received the Society For Accessible Travel & Hospitality's (SATH) "Access to Freedom" award. This award is the highest honor in the travel industry that SATH presents to recognize individuals or organizations that have made the greatest strides in advancing opportunities for persons with disabilities, and for promoting the awareness of, and access for, travelers with disabilities.
The Importance of Planning Ahead
Holland America Line does not discriminate against individuals on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. However, some needs require adequate time to prepare for a guest's arrival. It is recommended that guests make every effort to contact our Access & Compliance Department and to submit a Special Requirements Information (SRI) Form well in advance of the departure of their cruise and/or cruisetour. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure.
Guests who are unable to care for their basic needs (e.g. dressing, eating, and attending safety drills) MUST have a capable traveling companion. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship's Medical Center. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services.