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Express Docs FAQs
Online Check-in can now be completed in English, Dutch, Spanish and German.
Preparing for your Holland America Line cruise is now easier, faster and more convenient. With Express Docs you can access comprehensive, up-to-date information on all aspects of your cruise. You can review your personalized information, print only what you want and have convenient access to everything you need for your cruise in one place. And it’s easy to email — or leave copies of — your itinerary and important information with friends and family. No more waiting for mailed documents.
The Express Docs notification arrives electronically approximately 50 days before departure (after your final payment has been made).
Express Docs are a part of our ongoing commitment to environmental stewardship and conservation.
Q — What is the difference between paper documents and Express Docs?
Q — What are the benefits of having Express Docs?
Q — Are Express Docs available for all cruises?
Q — When will I be able to access my documents?
Q — How will I know when Express Docs are ready for my booking?
Q — What does the email notification from Holland America Line look like?
Q — I have not received the e-mail notification for my Express Docs. Can you re-send it?
Q — What if I do not have an email address or do not wish to provide my email address?
Q — Why is a notification sent to each guest booked?
Q — What do Express Docs look like?
Q — I find some of the wording on my Express Docs is too small on the screen to read comfortably.
Q — With Express Docs, how will I receive luggage tags?
Q — What do the luggage tags look like?
Q — Why does my luggage tag have a box with a number and letters in it next to the stateroom number?
Q — Do the luggage tags need to be printed in color?
Q — Why are my luggage tags printing with the wrong stateroom number?
Q — Will Express Docs include flight, hotel and transfer information?
Q — Do I need vouchers for my transfers?
Q — I have opted for a guarantee stateroom. When will my Express Docs show a stateroom number?
Q — Is information regarding what I should know before I depart for my cruise still available with Express Documents?
Q — Where can I locate information regarding the accessibility I need while on my cruise?
Q — If I make a change to my booking, will I be charged a fee to reissue the documents?
Q — Is there a deadline for completing the Online Check-in process and accessing my Express Docs?
Q — If I did not fill out my immigration forms online prior to the three (3) day cutoff, do I need to check in early at the pier?
Q — Can I print out my Express Docs without completing the Online Check-in?
Q — Do I need to print the entire Express Docs packet for each person traveling with me?
Q — How do I select only the pages I want to print?
Q — I have a Mac® computer and am having trouble printing my Express Docs. What can I do to get them printed?
Q — How do I set up “My Account” with Holland America Line?
Q — What information do I need to register?
Q — How do I access my Express Docs?
Q — Where do I enter my Holland America Line Booking Number and Last Name?
Q — Is it possible to check in for both my travel companion and myself at the same time?
Q — I am taking a cruisetour. Will I receive paper documents?
Q — Will I need vouchers for my cruisetour?
Q — Do I need special luggage tags for my cruisetour?