Frequently Asked Questions
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What If You Lose Or Damage My Baggage?
If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$100 (US$600 for passengers who have purchased Cancellation Protection Plan) unless you have specified to Holland America Line in writing the true value of your property and paid to Holland America Line before departure of the Cruise, CruiseTour or HAL Land Trip, 1% of the value in excess of US$100 or US$600, as applicable. In that event, Holland America Line's liability will be limited to the amount so specified. Please contact the ship's Front Office immediately upon embarkation for forms and additional details; you must have your luggage with you when making these arrangements. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract.
IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. Keep them close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. (Remember that checked baggage might not be accessible at all times.) Holland America Line assumes no responsibility for the items listed above.