Know Before You Go

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How Do I Check In Online?

Online Check-in may be completed in English, Dutch, Spanish and German.

For your convenience, and to expedite your departure, we encourage all our guests to utilize the online check-in procedure and start the process as soon as possible. During online check-in, you can securely submit your Immigration, Disembarkation and credit card registration forms. For the most accuracy onboard your ship, please complete the process at least 30 days prior to your departure. If you begin the process and cannot finish due to insufficient information, you may return to complete it at your convenience prior to departure.

When you check-in online, you'll be able to take advantage of the following benefits:

  • Boarding Pass: for speedy embarkation, simply print your pass after completing online check-in. (Keep in a safe place along with your cruise documents.)

To complete Online Check-in for each guest, you will need:

  • Full legal name
  • Birth date
  • Passport, visa or permanent resident card
  • Home address
  • Home telephone number
  • Emergency contact information
  • Return flight information
  • Credit card you wish to use for onboard purchases

To Begin:

To embark on your cruise please remember to bring the following items:

  • Your Boarding Pass
  • Appropriate identification and passport
  • Visa and immunization information
  • The cruise documents containing your Cruise Contract.

For questions and/or help with completing your Online Check-in forms, please email or call HAL Reservations.
Please be aware that Holland America Line cannot print, email or fax guest's Boarding Pass.

New U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. If we do not have your information by this deadline, you will be unable to sail. Guests are urged to complete the Online Check-in process before leaving home. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. You will be responsible for all costs you incur to join the vessel at the next port.

For guests residing in the European Economic Area (EEA), please note that compliance with these requirements may involve sharing the information you provide to Holland America Line with our affiliates and agents and/or to government and enforcement agencies in the U.S. and other countries outside the European Economic Area (EEA) where controls on data protection may not be as strong as the legal requirements in your country of residence. Holland America Line values your privacy and adheres to best practice technology to protect your private information, utilizing Secure Socket Layer (SSL) encryption. Our Privacy Policy is available for your review.