Cruise Vacation Service

SERVICE

Overview


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Your every wish is our pleasure to fulfill

Always at the heart of the Holland America cruise experience is our warm and award-winning style of service that is never in the way and never out of reach. We sail with nearly one crew member for every two guests, providing the intuitive, gracious service that has long defined classic cruising. Our specially trained crew takes pride in anticipating and fulfilling your every wish. From our waiters and bartenders to our chefs and wine experts, our spa technicians and fitness instructors to our officers and housekeeping staff, everyone is dedicated to providing you with the gracious and personalized service that will make your cruise vacation memorable. On board the ships of Holland America Line you'll discover a cruise experience that is modern, fresh and appealing — in an ambiance that is timeless and refined.

SERVICE

Accolades


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Awards & Accolades



#1 Preferred Cruise Line

Portrait of Affluent Travelers™ survey; Yesawich, Pepperdine, Brown & Russell


Consistently Among the Highest-rated Cruise Lines

Condé Nast Traveler Readers' Choice Awards

Travel + Leisure World's Best Awards


International Five Star Diamond Award

The American Academy of Hospitality Sciences


High Deluxe Five-Star-Plus Rating

World Ocean & Cruise Liner Society


Best Overall Cruise Value (17 consecutive years)

World Ocean & Cruise Liner Society, Ocean & Cruise News


Cruise Line with the Highest Client Satisfaction (Large Ship Category)

TravelAge West magazine


Best Alaska Itineraries, Best Canada/New England Itineraries, Best South America Itineraries, Most Eco-Friendly Cruise Line, Best Computer Facilities, Best Medical Facilities, Best Overall Facilities for Physically Challenged Passengers

Porthole Cruise Magazine Readers' Choice Awards


Best Private Island in the Cruise Industry (seven consecutive years), Best Alternative Restaurant: Pinnacle Grill

Porthole Cruise Magazine Editor-in-Chief Award


Green Planet Award

Kuoni Switzerland for outstanding environmental standards


Best Cruise Line, Europe, Best New Ship 2008: ms Eurodam

Travel Weekly, Readers' Choice Awards


Highest Client Satisfaction among Cruise Lines, Best Onboard Enrichment Program

TravelAge West Magazine, WAVE Awards


Gold Medals: Best Premium Cruise Ship: ms Eurodam; Best Mid-sized Cruise Ship: ms Prinsendam;
Silver Medals: Best Spa Design; Best Premium Suite Design; Best Premium Stateroom Design; Best Premium Restaurant Design: Tamarind

Travel Weekly, Magellan Awards

Best Cruise Ship: ms Rotterdam

Travel Trade, Readers’ Choice Awards

Responsible Tourism Award

Virgin Holidays

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