Onboard Services & Amenities


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Your every wish is our pleasure to fulfill

Always at the heart of the Holland America cruise experience is our warm and award-winning style of service that is never in the way and never out of reach. We sail with nearly one crew member for every two guests, providing the intuitive, gracious service that has long defined classic cruising. Our extensive cruise line onboard services, from special dining requests to full service laundry and dry cleaning services, are designed with your comfort and convenience in mind.

Our specially trained crew takes pride in anticipating and fulfilling your every wish. From our waiters and bartenders to our chefs and wine experts, our spa technicians and fitness instructors to our officers and housekeeping staff, everyone on board is dedicated to providing you with the gracious and personalized service that will make your cruise vacation memorable. On board the ships of Holland America Line you'll discover a cruise experience that is modern, fresh and appealing — in an ambiance that is timeless and refined.

Onboard Services & Amenities


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We are proud to share some of the organizations and publications which have honored us with awards and accolades.

#1 Preferred Cruise Line

Portrait of Affluent Travelerssurvey: Yesawich, Pepperdine, Brown & Russell


Consistently Among the Highest-rated Cruise Lines

Condé Nast Traveler Readers’ Choice Awards

Travel + Leisure World’s Best Awards


Highest-rated Premium Cruise Line

Condé Nast Traveller UK Readers’ Travel Awards


International Five Star Diamond Award

The American Academy of Hospitality Sciences


High Deluxe Five-Star-Plus Rating

World Ocean & Cruise Liner Society


Best Overall Cruise Value (21 consecutive years)

World Ocean & Cruise Liner Society, Ocean & Cruise News


Best Private Island - Half Moon Cay (13 years), Best Private Island Cabana - Half Moon Cay, Best Alaska Itineraries, Best Central America Itineraries,

Best Canada/New England Itineraries, Best Shore Excursions,

Best Overall Facilities for Physically Challenged Passengers

2013 Porthole Cruise Magazine Readers' Choice Awards


Best Cruise Line Chef:  Master Chef Rudi Sodamin, Best Onboard Art Collection

Porthole Cruise Magazine Editor-in-Chief Award

Best Dining Experience, Master Chef’s Table
2014 Porthole Cruise Magazine Editor-in-Chief Award 



Best Shore Excursions, 2011

Cruise Critic Editors’ Picks Awards (US)


Best Overall, Mid-Sized Ship for ms Noordam; #1 Best for Fitness, Mid-Sized Ship for ms Westerdam; #1 Best Shore Excursions, Mid-Sized Ship for ms Westerdam;  #1 Best Cruise to Alaska for ms Volendam; #1 Best Cruise from the West Coast for ms Westerdam

2013 Cruise Critic Cruiser's Choice Awards (US)


#1 Best Alaska Cruises, #1 Best Cruises from West Coast, #1 Best Cabins for ms Amsterdam; #1 Best Embarkation for ms Ryndam (mid-sized ships)

2012 Cruise CriticCruiser's Choice Awards (US)


Best Cabins

Cruise Critic Editors’ Picks Awards (UK)


#1 Fitness for Volendam; (mid-sized ships)

2012 Cruise Critic Cruiser's Choice Awards (UK)


Among the Best Cruise Ship Spas

2013 SpaFinder Readers’ Choice Awards


Green Planet Award

Kuoni Switzerland for outstanding environmental standards


Gold Medal: Eco-Friendly "Green" Cruise Ship, Best Premium Ship: ms Eurodam

Silver Medal: Dancing with the Stars: At Sea for Entertainment, Taste of De Librije for Restaurant Design, Pinnacle Suite for Suite Design

Travel Weekly, Magellan Awards


Responsible Tourism Award, 2008

Virgin Holidays


Marine Environmental Business of the Year, 2010

Port of Seattle


Best Cruise Operator, International

Australian Federation of Travel Agents


Best Cruise Line

Zoover Holiday Reviews


Gold Rear Admiral William M. Benkert Environmental Protection Award, 2012, 2010

US Coast Guard


North Star Award for Excellence in Tourism

Govenor of Alaska


Most Ethical Companies List

Ethic Inside® Certification from Ethisphere Institute


World's Leading Green Cruise Line, 2010

World Travel Awards


Blue Circle Award, 2010

Port of Vancouver


Green Gateway Award - Platinum Level, 2012

Port of Seattle


Sustainable Tourism Award, January 2013

Hsmai and National Geographic Traveler


Ocean Stewardship and Sustainability Award, 2013

Alaska SeaLife Center


Favorite Cruise Experience, 2013

National Tour Association


Wave Award for Best Shore Excursion (Ocean-going), 2013

Travel Age West


Best Food Cruise Lines, 2012/2013

Prow's Edge


Best Cruise Lines for Single Cruisers, 2012/2013

Prow's Edge