SERVICE

Overview


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On Holland America Line cruises, your every wish is our pleasure to fulfill


Always at the heart of the Holland America cruise experience is our warm and award-winning style of service that is never in the way and never out of reach. We sail with nearly one crew member for every two guests, providing the intuitive, gracious service that has long defined classic cruising. Our extensive onboard services, from special dining requests to full service laundry and dry cleaning services, are designed with your comfort and convenience in mind. Our specially trained crew takes pride in anticipating and fulfilling your every wish. From our waiters and bartenders to our chefs and wine experts, our spa technicians and fitness instructors to our officers and housekeeping staff, everyone is dedicated to providing you with the gracious and personalized service that will make your cruise vacation memorable. On board the ships of Holland America Line you'll discover a cruise experience that is modern, fresh and appealing — in an ambiance that is timeless and refined.

SERVICE

Accolades


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We are proud to share some of the organizations and publications which have honored us with awards and accolades.

 

#1 Preferred Cruise Line

Portrait of Affluent Travelerssurvey: Yesawich, Pepperdine, Brown & Russell

 

Consistently Among the Highest-rated Cruise Lines

Condé Nast Traveler Readers’ Choice Awards

Travel + Leisure World’s Best Awards

 

Highest-rated Premium Cruise Line

Condé Nast Traveller UK Readers’ Travel Awards

 

International Five Star Diamond Award

The American Academy of Hospitality Sciences

 

High Deluxe Five-Star-Plus Rating

World Ocean & Cruise Liner Society

 

Best Overall Cruise Value (21 consecutive years)

World Ocean & Cruise Liner Society, Ocean & Cruise News

 

Best Private Island - Half Moon Cay (13 years), Best Private Island Cabana - Half Moon Cay, Best Alaska Itineraries, Best Central America Itineraries,

Best Canada/New England Itineraries, Best Shore Excursions,

Best Overall Facilities for Physically Challenged Passengers

2013 Porthole Cruise Magazine Readers' Choice Awards

 

Best Cruise Line Chef:  Master Chef Rudi Sodamin, Best Onboard Art Collection

Porthole Cruise Magazine Editor-in-Chief Award


Best Dining Experience, Master Chef’s Table
2014 Porthole Cruise Magazine Editor-in-Chief Award 

 

 

Best Shore Excursions, 2011

Cruise Critic Editors’ Picks Awards (US)

 

Best Overall, Mid-Sized Ship for ms Noordam; #1 Best for Fitness, Mid-Sized Ship for ms Westerdam; #1 Best Shore Excursions, Mid-Sized Ship for ms Westerdam;  #1 Best Cruise to Alaska for ms Volendam; #1 Best Cruise from the West Coast for ms Westerdam

2013 Cruise Critic Cruiser's Choice Awards (US)

 

#1 Best Alaska Cruises, #1 Best Cruises from West Coast, #1 Best Cabins for ms Amsterdam; #1 Best Embarkation for ms Ryndam (mid-sized ships)

2012 Cruise CriticCruiser's Choice Awards (US)

 

Best Cabins

Cruise Critic Editors’ Picks Awards (UK)

 

#1 Fitness for Volendam; (mid-sized ships)

2012 Cruise Critic Cruiser's Choice Awards (UK)

 

Among the Best Cruise Ship Spas

2013 SpaFinder Readers’ Choice Awards

 

Green Planet Award

Kuoni Switzerland for outstanding environmental standards

 

Gold Medal: Eco-Friendly "Green" Cruise Ship, Best Premium Ship: ms Eurodam

Silver Medal: Dancing with the Stars: At Sea for Entertainment, Taste of De Librije for Restaurant Design, Pinnacle Suite for Suite Design

Travel Weekly, Magellan Awards

 

Responsible Tourism Award, 2008

Virgin Holidays

 

Marine Environmental Business of the Year, 2010

Port of Seattle

 

Best Cruise Operator, International

Australian Federation of Travel Agents

 

Best Cruise Line

Zoover Holiday Reviews

 

Gold Rear Admiral William M. Benkert Environmental Protection Award, 2012, 2010

US Coast Guard

 

North Star Award for Excellence in Tourism

Govenor of Alaska

 

Most Ethical Companies List

Ethic Inside® Certification from Ethisphere Institute

 

World's Leading Green Cruise Line, 2010

World Travel Awards

 

Blue Circle Award, 2010

Port of Vancouver

 

Green Gateway Award - Platinum Level, 2012

Port of Seattle

 

Sustainable Tourism Award, January 2013

Hsmai and National Geographic Traveler

 

Ocean Stewardship and Sustainability Award, 2013

Alaska SeaLife Center

 

Favorite Cruise Experience, 2013

National Tour Association

 

Wave Award for Best Shore Excursion (Ocean-going), 2013

Travel Age West

 

Best Food Cruise Lines, 2012/2013

Prow's Edge

 

Best Cruise Lines for Single Cruisers, 2012/2013

Prow's Edge