SERVICE Overview

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On Holland America Line cruises, your every wish is our pleasure to fulfill

Always at the heart of the Holland America cruise experience is our warm and award-winning style of service that is never in the way and never out of reach. We sail with nearly one crew member for every two guests, providing the intuitive, gracious service that has long defined classic cruising. Our extensive onboard services, from special dining requests to full service laundry and dry cleaning services, are designed with your comfort and convenience in mind. Our specially trained crew takes pride in anticipating and fulfilling your every wish. From our waiters and bartenders to our chefs and wine experts, our spa technicians and fitness instructors to our officers and housekeeping staff, everyone is dedicated to providing you with the gracious and personalized service that will make your cruise vacation memorable. On board the ships of Holland America Line you'll discover a cruise experience that is modern, fresh and appealing — in an ambiance that is timeless and refined.

SERVICE Accolades

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We are proud to share some of the organizations and publications which have honored us with awards and accolades.

#1 Preferred Cruise Line

Consistently Among the Highest-rated Cruise Lines

Highest-Rated Premium Cruise Line

International Five Star Diamond Award

High Deluxe Five-Star-Plus Rating

Best Overall Cruise Value (19 consecutive years)

Best Alaska Itineraries, Best Northern Europe Itineraries, Best Central/South America Itineraries (including Panama Canal), Best Canada/New England Itineraries, Best Shore Excursions, Best Private Island (Half Moon Cay), Best Eco-Friendly Cruise Line, Best Medical Facilities and Best Overall Facilities for Physically Challenged Passengers

Best Medium-Sized Ship for Nieuw Amsterdam, Best Private Island for Half Moon Cay, Best Alaska Itineraries, Best Central America Itineraries (including the Panama Canal), Best Canada/New England Itineraries, Best Shore Excursions, Best Computer Facilities, Best Medical Facilities and Best Facilities for Physically Challenged Passengers

Best for Aspiring Chefs – Culinary Arts Center Program

Among the Best Cruise Ship Spas

Best Private Island in the Cruise Industry (seven consecutive years), Best Alternative Restaurant: Pinnacle Grill

Green Planet Award

Best Cruise Line, Europe

Gold Medal: Best Premium Ship Restaurant Design: Pinnacle Grill

Gold Medal: Best Eco-Friendly “Green” Cruise Ship: ms Zuiderdam

Silver Medal: Best Premium Cruise Ship: ms Rotterdam

Best CruiseTour Program

Responsible Tourism Award

Marine Environmental Business of the Year, 2010

Best Cruise Operator - International, 2010