Review


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Review Your Shore Excursions

Give other Holland America Line guests the benefit of your experience by reviewing your shore excursion.



How to Review Shore Excursions: 1) Find your shore excursion 2) Login/register 3) Review


Writing a Review is Easy

Simply use the Find Shore Excursion tool to locate your shore excursion, login and follow the instructions write your review. You'll be asked to create a nickname (screenname) that will be displayed on all your reviews, then you'll rate your experience, write your review and submit it.

FAQs

Q: Why do I need to login?
A: Guests can only submit one review per shore excursion. When you login with your username, we know which shore excursions you have already reviewed. If you do not have a Holland America Line account, you will need to register for one before submitting a review. You can register by clicking the please register now link on the login screen.


Q: I have a login, why do I need a nickname? Do I login with my nickname?
A: You do not login with your nickname. We have you create a separate nickname (or screen name) that is separate from your real name to protect your privacy. Only your nickname shows on the review.


Q: Why can't I see my review?
A: It may take up to 72 hours for your review to be posted. If you do not see your review after this time, please review the review guidelines to ensure that your post met the criteria.


Q: Can I post pictures or video with my review?
A: Sorry, neither pictures nor video can be uploaded at this time.


Q: How do I post my review on my Facebook icon Facebook page?
A: To post any review on your Facebook page, use the Find Shore Excursion tool to locate the shore excursion. Click the View Details button. Locate the specific review and then click the Facebook icon in the lower left of that review to place the review on your wall (you will need to log into Facebook). You can share with everyone or share with specific people (click on the lock next to Share button for settings).



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Benefits of Booking


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Holland America Line - 2013 Cruise Critic Award medallion

Getting More Ashore


Why book tours with Holland America Line?

Quality & Service

  • Our tours offer a wide range of activities with something for everyone.
  • Professional, local guides and independent tour operators offer exceptional guidance.
  • Expert advice offered on board with our Shore Excursions staff.


Convenience, Care & Peace of Mind

  • Maximize your time ashore - go straight to the highlights you want to see without waiting, getting lost, negotiating fares or hassling with currency exchange.
  • Book online ahead of time or on board the ship with expert advice.
  • Tour departure times coincide with the ship's schedule as well as other tours, enabling you to take multiple tours if desired.
  • Worry-free return to the ship. In the very rare event that your tour is late and the ship must leave, we will arrange at our expense to get you to the next port of call. With independently booked tours, you are responsible for rejoining the ship at the next port of call.


Uncompromised Value

  • Award-winning shore excursions - consistently rated "excellent" by guests.
  • Superior quality and competitive pricing.
  • Priceless experiences.

Groups


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Holland America Line Group Shore Excursions


Holland America Line's knowledgeable and creative Group Shore Excursion Specialists have a worldwide network of innovative, award-winning tour operators at their fingertips to develop a program to meet your needs. Whether your group wants an off-the-beaten-path eco-tour, a culinary delight, or a more traditional sightseeing tour, we can create and deliver the perfect experience for groups of 30 or more on the same shore excursion.

You can browse from thousands of published tours for suggested ideas that span the globe: South America, Alaska, Caribbean, Panama Canal, Hawaii, Mexico, Canada, Europe, Africa, the Asia and Pacific. Browse our published tours now to start getting ideas.

Why book a Group Shore Excursion with Holland America Line?

  • Creative team of experts with strong global knowledge.
  • We create a unique experience customized to the interests or affinity of your group.
  • Simply book a published shore excursion, ensuring your group is on the same tour or we can create a unique tour for your group with net prices.
  • Problem-free tour arrangements and dedicated group liaison on board.
  • Language-specific guides available.
  • We’ll work within your budget.
  • Onboard Shore Excursion staff will assist all Holland America Line-booked groups and are in constant contact with our tour operators in case of any emergency or delays.
  • Priority tour dispatch for groups booked with us, especially beneficial in tender ports.
  • Exclusive motor coaches for your group; providing quality, comfortable, clean and safe transportation.
  • If a port is missed for any reason, a full refund will be given on the missed tour.
  • If the ship is late arriving into port and delays a tour departure, the onboard staff will contact the tour operator to make alternative arrangements.
  • Excellent service and quality tours at competitive rates.

How do I book a Group Shore Excursion?

The Collections


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What fascinates you? A cooking class with a local chef? A private car, complete with driver and guide, so you can explore near or far? A chance to encounter wildlife or view natural wonders up close? The Collections of Holland America Line represent a small subset of the shore excursions you will find in this brochure. Each collection offers its own particular focus and is available only in select ports.


Medallion collection Medallion Collection

A series of exclusive experiences designed to accommodate our most discerning guests, our Medallion Collection tours are each carefully chosen to provide an in-depth perspective. They offer unparalleled access to events and sights not normally readily available. First-class style, smaller groups, multi-day Overland Adventures - elite activities for a privileged few.



Encore collection Encore collection

Been there, done that? Think again. Our Encore Collection, designed especially for repeat guests, lets you discover what lies beyond the well-known attractions you've already seen. Barbecue with Argentine gauchos, bike the tree lined boulevards of Barcelona, ride an Icelandic pony across a windswept beach near Reykjavik. These tours showcase hidden gems, unusual angles and inside stories that will bring you back time
and again.


World wonders collection World Wonders Collection

Natural treasures, architectural marvels, technical wonders: to the Seven Wonders of the World we add our own nominations based on decades of leadership in global travel - the grand palaces of St. Petersburg, the moai statues of Easter Island, and the Great Wall of China, among others. What they have in common is the ability to inspire awe.


Cruise with purpose collection Cruise With Purpose Collection

For every global citizen who has ever dreamed of either giving back or paying it forward, the innovative Cruise with Purpose Collection is quite simply about improving our planet one voyage at a time. Assist in scientific research, bring much-needed supplies to an orphanage, participate in a fair trade program or cultural exchange, replant native forest or restore fragile habitat-your footprint will be light and your soul enriched.


Signature collection Signature Collection

This exclusive touring option for independent minded travelers lets you completely customize and maximize your time ashore by reserving private transportation (along with an English speaking driver and guide) in advance. Whether you travel by car or minivan, customized boat, classic floatplane or stretch SUV limousine, you choose the companions, sights and pace that perfectly suit you.


To whom is the signature collection suited?

The Signature Collection is for solo travelers, couples, families, friends and special interest groups traveling together. This may also be an excellent choice for non-ambulatory guests. Value and flexibility are just two of the advantages of first-class touring and luxury transportation. Privacy, comfort, safety, and personalized guide service are also yours
to enjoy.

About the transportation

Each type of transportation will be of the highest grade available in that port. Not all modes of transportation are available in all locations.

Also included

The cost includes the service of a driver and English-speaking guide, unlimited mileage, road tolls, parking fees and bottled water. Foreign language guides may be available upon request.

Not included (unless otherwise noted)

Guests' entrance fees for attractions are not included in the price due to the wide range of attraction possibilities, uncertain number of attractions to be visited, and varying number of guests participating. We strongly recommend that you bring some local currency to cover such costs as credit cards are not readily accepted in some ports. Lunch will not be included on any tour as many guests prefer to select their own dining venue.

Itinerary planning

If you need help planning your personal itinerary, the Shore Excursions Manager can assist you and will gladly answer your questions. This can be very helpful in many destinations where travel time, location, holidays, and opening hours of attractions need to be taken into consideration in order to maximize the efficiency of your time ashore.

Pricing

The cost of each type of transportation will be published online at www.hollandamerica.com.

Online reservations

The fastest and easiest way for you to reserve and pay for your Signature Collection experience is online. Please note the cost will be per mode of transportation (not per person), so only one person in the party needs to make the reservation. The price shown on the website is the total cost for the transportation, driver and guide (not a per-person price). In many ports, availability is extremely limited. We encourage you to reserve as early as possible.

Payment & tour tickets

Your credit card will be charged after your reservation is confirmed. Next, start planning what you'll do with your Signature Collection experience in each port. On board the ship, you will be given a tour ticket and a Preference Card to advise the Shore Excursions Office of the itinerary you have chosen.

Booking on board

The Signature Collection may be available for booking once you are on the ship, but this cannot be guaranteed. Please check with the Shore Excursions Office on board.

Disembarking the ship

In some disembarkation ports, a private vehicle, driver and guide can be used for sightseeing en route to the airport. When booking, please advise the total amount of luggage for your party. Vehicle size and luggage space may limit the number of guests in the vehicle.

FAQs


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Q: How does the shore excursion online booking work?

A: Many tours have limited availability, and booking your tours in advance reduces your chance of disappointment. All shore excursion bookings are processed on a first-come, first-served basis. Shore excursions may be prebooked and prepaid online up to three days in advance of sailing or Alaska CcruiseTtour departure . Approximately 6 months prior to departure, the shore excursions will be loaded on to the website with the correct prices. To check the availability of the shore excursions of your booked cruise, please Login.

Q: What if a tour is sold out?

A: If the tour you are interested in is sold out, you may add your name to our waitlist online. If space becomes available, we will notify you by e-mail. If you choose to waitlist more than one guest on a tour, you will have the option to be notified only if enough spaces become available for all waitlisted guests. You will then have 72 hours to return to the Shore Excursion Booking tool and complete your purchase. All remaining waitlist requests are forwarded to the ship before the cruise departs and are processed prior to onboard bookings. If space is available, tickets are delivered to your stateroom the day you embark.

Q: I am traveling on consecutive cruises. Can I pre-book tours for all segments of my voyage?

A: Yes. Guests who are booked under separate booking numbers for separate segments of their voyage may pre-book tours by making the requests under each booking number. If you are booked under a single booking number for multiple cruise segments, tours for both segments will be displayed.

Q: How can I confirm the Shore Excursion Department has received my tour request?

A: The best way to confirm that your request has been received is to make your request online. Please note that the online request process is not complete until you receive your reference number. If you are unsure, return to your account and the Custom Itinerary. If the itinerary does not reflect what you have requested, you may update it accordingly. The Shore Excursion Department cannot confirm receipt of shore excursion requests that are faxed or mailed to our office.

Q:What if I decide to cancel a tour?

A: In the case of online cancellations made by you (which cannot be made during the 3-day period prior to cruise departure) or cancellations made by us more than 3 days prior to cruise departure, we will issue a credit on the credit card that you used to pay for the booking. For all other cancellations (whether by you, Holland America Line or the shore excursion operator), a credit will not be issued on your card. Instead, we will apply an ONBOARD CREDIT ONLY policy under which the refund (less any cancellation fee) will show up as a credit on the shipboard account of the person who was to take the shore excursion. If the credit is not fully utilized during the cruise, the balance will be paid to that guest by the ship's Front Office. If you cancel a Signature private car or minivan shore excursion within 3 days of sailing, a 100% cancellation fee will apply as transportation and services will have already been arranged. Optional excursions during the land portion of an Alaska CruiseTour are non-refundable at three days prior to CruiseTour departure.

Q: What if my stateroom changes?

A: If your stateroom changes, the Shore Excursion department on board will recognize this change in the ship's manifest and make the appropriate correction.

Q: I see a page that says "No Longer Accessible." Is something wrong?

A: No. To make sure all arrangements are made for your arrival, shore excursions can only be booked online up to 3 days prior to your departure. If you wish to make changes or purchase additional tours, please visit the Shore Excursion Desk once you board the ship. Optional excursions during the land portion of an Alaska & Yukon CcruiseTtour are also available for purchase at our tour desks in each city.

Q: Does Holland America Line offer children's prices?

A: Yes. Children's prices, where applicable, will be listed on the order form and in the individual shore excursions shown for each destination featured on the web site. These prices generally apply for children aged 12 and under. Children 13 and over will be charged full adult fare on tours. Lap children aged 2 and under may be allowed to accompany parents or guardians on some excursions at no charge. Generally, lap child rates are not available on flights, watercraft and modes of transportation other than motorcoaches and taxi vans. Children under 18 must be accompanied by a parent or responsible adult over 21. Please consult the onboard shore excursion staff for details.

Q: What if I have a question regarding a specific tour?

A: View the destinations pages of our web site for extensive details on specific shore excursions or contact our Shore Excursions Call Center at 1-888-425-9376 or 206.626.7320 (Monday - Friday, 6:00 am - 6:00 pm, and Saturday & Sunday 8:00am - 4:30pm Pacific Time).

Q: I have a disability and need an accommodation on the tours I select. Do you have accessible shore excursion options?

A: Yes, many tours can provide necessary accommodations such as wheelchair access. However, because the availability of accessible transportation can be limited around the world guests who need an accommodation due to a disability should inquire in advance whether a shore excursion will be able to accommodate their needs. In this regard, it is important to keep in mind that shore excursion options are subject to the laws of their own country, including with respect to accommodating the needs of guests with disabilities. In most foreign countries, the laws are not as stringent as those in the United States. For detailed information on the accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at HAL_Shorex_Access@hollandamerica.com or by phone at 1-888-425-9376 (or locally at 206-626-7320). General information regarding accessibility of our ships can be found in the Accessible Cruising section of this website.

Q: Can I travel with my friends or family?

A: The meeting places and times for each shore excursion are printed on your shore excursion voucher and in the shore excursion planning form. If you wish to travel with friends or family, please arrive at the designated meeting place together as a group. The shore excursion staff will allocate space in the same vehicle.

Q: How can I receive a shore excursion brochure?

A: Once you’ve booked your cruise, you can download a customized Shore Excursion eBrochure by logging into your account and clicking "My Reservations," then "View My Itinerary." Smaller than a published brochure, your customized ebrochure has only the information that pertains to your sailing. No need to search through lengthy shore excursion lists to find the ones that are available to you.

Q: Are tours offered on the day we embark or disembark the ship?

A: In general, Holland America Line does not offer tours to guests prior to or on the day of embarkation. Tours are available in many disembarkation ports. Please log into your account and view your itinerary to see available options for your sailing.

Q: The tour I am interested in appears on the screen, but there is no checkbox available to select the tour.

A: Please click on the tour's title to view the description. If the tour is no longer being offered, the description will have a note to this effect. If you are attempting to book your tour more than 60 days prior to sailing, the tour operator may not yet have provided departure and capacity information. Please check back closer to the departure date of your cruise. If you are booking less than 60 days prior to departure and there is no note in the tour description explaining that the tour is unavailable, please contact the Shore Excursions Call Center at 1-888-425-9376 or 206.626.7320 (Monday - Friday, 6:00 am - 6:00 pm, and Saturday & Sunday 8:00am - 4:30pm Pacific Time).

Q: Where can I find information regarding transfers, immunizations, visas and identification requirements?

A: This information is provided in the Planning & Advice section of the web site.

Alaska Land Tour Excursion FAQs

Q: Can I purchase my Alaska CruiseTour excursions online?

A: Yes. Holland America Line accepts prepayment by credit card for land tour excursions booked online. We will send you an e-mail notification of a confirmed booking and will also notify you via email if space on waitlisted tours becomes available. At that time you will have 72 hours to return to the site and purchase the tour. Any optional land excursions that do not clear the waitlist before departure of your Alaska CruiseTour product should be booked locally with your tour director or Holland America service representative in Alaska or the Yukon. *As of 5/24/10 guests will no longer have to print their confirmation emails and present them as tickets. Your land excursion confirmation will appear on your welcome envelope at each city.

Q: What if an Alaska CrusieTour is sold out?

A: If the tour you are interested in is sold out, you may add your name to our waitlist using the Shore Excursion Booking tool. If space becomes available, we will notify you by e-mail. You will then have 72 hours to return to the Shore Excursion Booking tool and complete your purchase. Any optional land excursions that do not clear the waitlist before departure of your Alaska CruiseTour product should be booked locally with your tour director or Holland America service representative.

Q: Are tours offered on the day we embark or disembark the ship for Land Tours?

A: Guests who are boarding the ship in Skagway or Seward from a land tour are eligible for participation in a limited number of Skagway and Seward excursions. Please visit the Shore Excursion Booking tool to view available options for your sailing.