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From the Executive OfficeGreetings, For more than 139 years, Holland America Line has been a recognized leader in cruising, taking our guests to exotic destinations around the world. If you are looking for some of the most spacious and comfortable ships at sea, award-winning service, five star dining, extensive activities and enrichment programs and compelling worldwide itineraries, you've come to the right place. We are committed to our mission: through excellence, we create once-in-a-lifetime experiences, every time. Today, Holland America Line's fleet of 15 elegant, mid-size ships offers more than 500 sailings a year visiting all seven continents. Cruises include both popular and less-traveled ports in the Caribbean, Alaska, Europe, Mexico, South America, the Panama Canal, Australia, New Zealand and Asia - as well as unique voyages to the Amazon, Antarctica and our extended Grand Voyages. Along with enticing destinations, we offer one-of-a-kind programs such as the Culinary Arts Center cooking demonstrations, Digital Workshop powered by Windows® and The Collections of Holland America Line - specially chosen shore excursions to further enhance our guests' appreciation and understanding of the places they visit. Holland America Line has a long and proud history of delivering extraordinary vacation experiences, and with our ongoing $566-million Signature of Excellence® commitment, that experience is now better than ever. Signature of Excellence enhancements encompass virtually every area of our ships and range from new facilities and public spaces to added services and amenities. Innovative programs and superior amenities have consistently placed us among the highest-rated premium cruise lines, earned us the prestigious Five Star Diamond Award from The American Academy of Hospitality Sciences and one of the highest rates of repeat guests in the industry. We are very proud of these achievements and look forward to exceeding guests' expectations in every aspect of our operation. Holland America Line also continues to set new standards for environmental leadership. Through hard work and dedication, Holland America Line earned its ISO 14001 certification in June 2006. As the internationally recognized standard for environmental management, ISO 14001 encompasses virtually every aspect of our ships' operations. Our commitment to it demonstrates our belief that the safeguarding of our guests, crews, ships and the environment in which we live and operate is not only the right thing to do, it is essential to the successful conduct of our business. As part of our collective social responsibility, the company, employees, and guests have joined together to give back to communities and organizations around the world. Through the Ship to Shelter program, Holland America Line collects valuable and reusable goods from ships for donation to charities serving people in need. Andon February 4, 2013 Holland America Line announced an exciting new onboard philanthropic program called “On Deck for a Cause™.” This noncompetitive 5K fundraising walk is held on every sailing and benefits six international cancer organizations located in the United States, Canada, Australia, Netherlands, Germany and United Kingdom – the primary countries where our guests are from as well as our international homeports. Whether it's donating shipboard items to an orphanage, cleaning up a neighborhood park, or donating money to disaster relief, Holland America Line and its employees share time and resources to make a difference Signature of Excellence is a promise from every Holland America Line employee to our guests - a commitment to provide a truly extraordinary experience and tremendous value. We invite you to experience our award-winning service, extraordinary accommodations, five star dining, entertaining onboard activities, and exotic destinations that can only be found on a cruise with Holland America Line. We look forward to welcoming you aboard. Offering you my signature of excellence, Stein Kruse President and Chief Executive Officer
Our MissionThrough excellence we create once-in-a-lifetime experiences, every time. Uncompromising Commitment to Safety and Sustainability
Focus on Performance and Results
Committed to Service Excellence
Integrity, Honesty and Ethics
Team Together, Team Apart
Embrace Change and Improvement
Maintain Optimism and Perspective
We are proud to share some of the organizations and publications which have honored us with awards and accolades. #1 Preferred Cruise Line
Portrait of Affluent Travelers™ survey; Yesawich, Pepperdine, Brown & Russell
Consistently Among the Highest-rated Cruise Lines
Condé Nast Traveler Readers' Choice Awards
Travel + Leisure World's Best Awards Highest-Rated Premium Cruise Line
Condé Nast Traveller UK Readers’ Travel Awards
International Five Star Diamond Award
The American Academy of Hospitality Sciences
High Deluxe Five-Star-Plus Rating
World Ocean & Cruise Liner Society
Best Overall Cruise Value (20 consecutive years)
World Ocean & Cruise Liner Society,
Ocean & Cruise News
Best Private Island - Half Moon Cay (12 years), Best Alaska Itineraries, Best Central America Itineraries, Best Canada/New England Itineraries, Best Shore Excursions, Best Computer Facilities, Best Medical Facilities, Best Overall Facilities for Physically Challenged Passengers
Porthole Cruise MagazineReaders' Choice Awards
Best Cruise Line Chef: Master Chef Rudi Sodamin, Best Onboard Art Collection
Porthole Cruise Magazine Editor-in-Chief Award
Best Shore Excursions
Cruise Critic Editors’ Picks Awards (US)
#1 Best Alaska Cruises, #1 Best Cruises from West Coast, #1 Best Cabins for ms Amsterdam; #1 Embarkation for ms Ryndam (mid-sized ships)
2012 Cruise Critic Cruiser's Choice Awards (US)
Best Cabins
Cruise CriticEditors’ Picks Awards (UK)
#1 Fitness for Volendam; (mid-sized ships)
2012 Cruise Critic Cruiser's Choice Awards (UK)
Among the Best Cruise Ship Spas
SpaFinder Readers’ Choice Awards
Green Planet Award
Kuoni Switzerland for outstanding environmental standards
Gold Medal: Mariner Society for Loyalty Program, An Evening at Le Cirque in the Pinnacle Grill for Restaurant DesignSilver Medal: Best Premium Ship: ms Maasdam
Travel Weekly, Magellan Awards
Sustainable Tourism Award, January 2013
Sustainable Tourism Award, January 2013
Ocean Stewardship and Sustainability Award, 2013
Alaska SeaLife Center
Responsible Tourism Award, 2008
Virgin Holidays
Marine Environmental Business of the Year, 2010
Port of Seattle
Best Cruise Operator, International
Australian Federation of Travel Agents
Gold Rear Admiral William M. Benkert Environmental Protection Award, 2012, 2010
US Coast Guard
North Star Award for Excellence in Tourism
Govenor of Alaska
Most Ethical Companies List
Ethic Inside Certification from Ethisphere Institute
World's Leading Green Cruise Line, 2010
World Travel Awards
Blue Circle Award, 2010
Port of Vancouver
Green Gateway, 2012
Port of Seattle
With 139 years of experience, Holland America Line is recognized as the undisputed leader in the cruise industry’s premium segment. Holland America Line’s fleet of 15 ships offers more than 500 cruises to 350 ports in more than 100 countries, territories or dependencies. Two- to 110-day itineraries visit all seven continents and highlights include Antarctica, South America, Australia/New Zealand and Asia voyages; a Grand World Voyage; and popular sailings to ports in the Caribbean, Alaska, Mexico, Canada/New England, Europe and Panama Canal. As part of our collective social responsibility, the company, employees, and guests have joined together to give back to communities and organizations around the world. Through the Ship to Shelter program, Holland America Line collects valuable and reusable goods from ships for donation to charities serving people in need. Andon February 4, 2013 Holland America Line announced an exciting new onboard philanthropic program called “On Deck for a Cause™.” This noncompetitive 5K fundraising walk is held on every sailing and benefits six international cancer organizations located in the United States, Canada, Australia, Netherlands, Germany and United Kingdom – the primary countries where our guests are from as well as our international homeports. Whether it's donating shipboard items to an orphanage, cleaning up a neighborhood park, or donating money to disaster relief, Holland America Line and its employees share time and resources to make a difference Over the course of the company’s long history Holland America Line has carried more than 11 million passengers from Europe to the New World and to vacation destinations across the globe. Providing Passage to the New WorldHolland America Line was founded in 1873 as the Netherlands-America Steamship Company (NASM), a shipping and passenger line. Because it was headquartered in Rotterdam and provided service to the Americas, it became known as Holland America Line. The company's first ocean liner was the Rotterdam, which sailed its maiden voyage from the Netherlands to New York City on Oct. 15, 1872. The one-way voyage took 15 days. Following that first voyage, Holland America Line has seen a series of benchmark moments in its history.
Compelling Worldwide ItinerariesHolland America Line’s fleet of 15 ships offers nearly 500 cruises to more than 320 ports. Two- to 108-day itineraries visit all seven continents, including Antarctica, South America, Australia/New Zealand and Asia voyages; a Grand World Voyage; and popular sailings to ports in the Caribbean, Alaska, Mexico, Canada/New England, Europe and Panama Canal. In the 2006 Portrait of Affluent Travelers survey by Yesawich, Pepperdine, Brown and Russell, Holland America Line topped the list of cruise lines sought after by affluent leisure travelers. Fleetwide, the company features Signature of Excellence enhancements, totaling more than $525 million, that showcase the Culinary Arts Center presented by Food & Wine magazine — a state-of-the-art onboard show kitchen where more than 60 celebrated guest chefs and experts provide cooking demonstrations and classes — Explorations Café powered by The New York Times, teens-only activity areas and all new stateroom amenities highlighted by flat-panel TVs and plush Euro-top Mariner’s Dream Beds. With an ongoing commitment, the premium line continues to focus on product enhancements in accommodations, service, dining, itinerary development and enrichment programs and activities. Examples include As You Wish dining for open seating, a new Culinary Arts Center program for kids, and the expansion of shore activities to include private touring options in port. Holland America Line's Five-Star Fleet
Holland America ToursHolland America Line offers more than 30 CruiseTour itineraries showcasing Alaska and Canada’s Yukon Territory. The CruiseTour division was founded in 1948 in Fairbanks as Arctic Alaska Tours to arrange tours and operate from Seward and Valdez by rail and bus to the interior and by air to the Arctic. Westours, as the company became known, became a subsidiary of Holland America in 1979 and is now part of Holland America Line. The company also owns Westmark Hotels, the largest hotel group in Alaska and Yukon Territory with 11 hotels in 10 communities. In May 2006, Holland America Line completed a new 135-room lodge in Denali as well as the renovation and expansion of the Westmark Fairbanks. Holland America Line offers cruise and CruiseTour packages ranging from adventure shore excursions to full itinerary land tours of Alaska and the Yukon. All CruiseTour itineraries combine a land tour and a Holland America Line cruise. Rail tours have been offered since 1987 on board the McKinley Explorer full-domed luxury rail cars, with service between Anchorage, Denali National Park and Fairbanks. In 2007, Holland America introduced the Explorer Coaches, luxury Alaska themed motor coaches that provide space and comfort unparalleled in the industry. In 2003, Holland America Line introduced exclusive CruiseTours to Canada's spectacular sub arctic Kluane National Park, a UNESCO World Heritage Site, encompassing pristine wilderness and having five of the seven highest peaks in North America, and in 2005 added Tombstone Territorial Park, outside of Dawson City, Yukon as an additional wilderness experience. Holland America Line is headquartered in Seattle, Washington.
EXECUTIVE TEAM Stein Kruse President and Chief Executive Officer, Holland America Line Stein Kruse is president and chief executive officer of Holland America Line Inc. and chairman of Seabourn, both units of Carnival Corporation & plc. Holland America Line operates a fleet of 15 premium cruise ships offering more than 500 cruises annually on all seven continents. Seabourn’s fleet of six ultra-luxury ships offers 197 cruises annually throughout the world. Stein joined Holland America Line in Seattle in 1999 as senior vice president, fleet operations with overall responsibility for operations and newbuilding. In 2003, he was named president and chief operating officer, and on December 1, 2004, chief executive officer. In January, 2011, he was named chairman of Seabourn and the corporate headquarters transitioned from Miami to Seattle. Under Stein’s leadership, nine new Holland America Line ships and one new Seabourn ship have been introduced. He implemented the Signature of Excellence quality and service enhancement initiative and created a Health, Environmental, Safety and Security program. As well, Stein has broadened Holland America Line’s philanthropic efforts and encouraged employees to serve on nonprofit boards. Before he joined Holland America Line, Stein was senior vice president and chief financial officer of the North American operations for global Japanese shipping company "K" Line, where he also oversaw financial activities in seven U.S. subsidiary companies and served on the company’s board of directors. Prior to that, he was executive vice president and chief operating officer for Radisson Seven Seas Cruises and president and chief executive officer for Seven Seas Cruise Line. Stein currently serves on the boards of the U.S. Coast Guard Foundation, World Trade Center Seattle, Saltchuk Resources Inc. and the University of Washington Foster School of Business Dean’s Advisory Board. A native of Oslo, Norway, he holds a Bachelor of Science degree from Purdue University and is a graduate of Harvard Business School's Advanced Management Program. Stein, his wife and two children reside in Bellevue, Wash.
EXECUTIVE TEAM Stein Kruse President and Chief Executive Officer, Holland America Line Stein Kruse is president and chief executive officer of Holland America Line Inc. and chairman of Seabourn, both units of Carnival Corporation & plc. Holland America Line operates a fleet of 15 premium cruise ships offering more than 500 cruises annually on all seven continents. Seabourn’s fleet of six ultra-luxury ships offers 197 cruises annually throughout the world. Stein joined Holland America Line in Seattle in 1999 as senior vice president, fleet operations with overall responsibility for operations and newbuilding. In 2003, he was named president and chief operating officer, and on December 1, 2004, chief executive officer. In January, 2011, he was named chairman of Seabourn and the corporate headquarters transitioned from Miami to Seattle. Under Stein’s leadership, nine new Holland America Line ships and one new Seabourn ship have been introduced. He implemented the Signature of Excellence quality and service enhancement initiative and created a Health, Environmental, Safety and Security program. As well, Stein has broadened Holland America Line’s philanthropic efforts and encouraged employees to serve on nonprofit boards. Before he joined Holland America Line, Stein was senior vice president and chief financial officer of the North American operations for global Japanese shipping company "K" Line, where he also oversaw financial activities in seven U.S. subsidiary companies and served on the company’s board of directors. Prior to that, he was executive vice president and chief operating officer for Radisson Seven Seas Cruises and president and chief executive officer for Seven Seas Cruise Line. Stein currently serves on the boards of the U.S. Coast Guard Foundation, World Trade Center Seattle, Saltchuk Resources Inc. and the University of Washington Foster School of Business Dean’s Advisory Board. A native of Oslo, Norway, he holds a Bachelor of Science degree from Purdue University and is a graduate of Harvard Business School's Advanced Management Program. Stein, his wife and two children reside in Bellevue, Wash.
EXECUTIVE TEAM Richard D. Meadows, CTC President, Seabourn Cruise Line Richard Meadows holds dual positions with sister brands as president of Seabourn Cruise Line and executive vice president, marketing, sales and guest programs for Holland America Line, both are units of Carnival Corporation & plc. Meadows’ position at Seabourn was added to his Holland America responsibilities when the award-winning luxury cruise company moved its headquarters to Seattle from Miami in spring 2011. Meadows has overall executive responsibility for Seabourn. His Holland America responsibilities encompass global cruise revenue and oversight of all product pricing and yield management, marketing, sales, reservations, public relations and guest relations activities of Holland America Line. With over two decades in the cruise industry, Meadows has held positions with Carnival Corporation since 1984 including vice president, corporate marketing, Carnival Corporation and director of sales, Carnival Cruise Lines. From 1994 - 2000, Meadows served as vice president, sales and marketing, with Windstar Cruises, a former subsidiary of Holland America Line. Prior to joining Holland America Line in July 2004, Meadows served as senior vice president, sales and marketing, at Seabourn Cruise Line where he was responsible for overall brand management and product development, global strategic marketing and sales promotion. Very active in the cruise and travel industry, Meadows is a frequent speaker at industry forums and serves on the Cruise Lines International Association's (CLIA) Marketing Committee. Meadows served on the board of directors of the Seattle Repertory Theatre and in 2007 was appointed by Governor Gregoire to a three-year term on the Washington State Tourism Commission.
EXECUTIVE TEAM Dan Grausz Executive Vice President - Fleet Operations Dan Grausz is executive vice president, fleet operations for Holland America Line and Seabourn, reporting directly to Stein Kruse, chairman, president and chief executive officer. Grausz has overall responsibility for Holland America's and Seabourn’s marine hotel, nautical, technical, security and compliance, as well as operations policy and planning, purchasing, logistics and vessel newbuilding. Holland America Line and Seabourn operate a combined fleet of 20 vessels, offering hundreds of cruises annually to all seven continents. Seabourn adds its sixth, most luxurious ship in June 2011 to make a total of 21 vessels. Grausz served as Holland America Line’s vice president and general counsel from 1988 to 2004 and as senior vice president, fleet operations, from 2004 to 2010. During his tenure with Holland America Line, Grausz has been a key participant on the senior management team and has been integrally involved with the building and introduction of 14 ships to the fleet. Prior to joining Holland America, Grausz was a partner at the Seattle firm of Helsell, Fetterman, Martin, Todd & Hokanson. He also practiced law in New York City. Grausz has a bachelor of science degree from Cornell University, a master of business administration from the Wharton School of Business at the University of Pennsylvania and a law degree from the University of Pennsylvania. Active in the community, Grausz has served on the city council of Mercer Island, WA since 1999. He resides there with his wife, Clare Meeker, author of several children’s books.
EXECUTIVE TEAM Larry D. Calkins Senior Vice President, Finance and Information Technology Chief Financial Officer Larry Calkins is senior vice president, finance and information technology and chief financial officer for Seabourn and Holland America Line Inc., both units of Carnival Corporation & plc. Appointed to the position in December 2006, Calkins has overall responsibility for finance and information technology. Calkins has been with Holland America Line since 1985, starting as controller and progressed to the position of vice president, finance, and chief financial officer in 1989. Prior to joining Holland America Line, Calkins spent nine years in public accounting, achieving audit manager status with what is now the accounting firm KPMG. Calkins contributes time and financial resources to numerous charitable efforts in the local community and is past chairman and current member of the executive board of the Accounting Development Fund at the University of Washington Foster School of Business. Calkins was a finalist in the 2011 CFO of the year award sponsored by the Puget Sound Business Journal. A Washington native and certified public accountant, Calkins and his family live in Bellevue.
EXECUTIVE TEAM Paul Goodwin Executive Vice President, Onboard Revenue, Planning, Port Operations and Tours Paul Goodwin is the executive vice president, onboard revenue, planning, port operations and tours for Seabourn and Holland America Line, both units of Carnival Corporation & plc. Goodwin directs the development and implementation of Holland America Line’s onboard revenue, including shore excursions, beverage operations, retail services, spas and salons, casino operations and other revenue outlets. Goodwin is also responsible for planning, deployment, and port and shore operations for all Holland America Line and Seabourn ships. Additionally, Goodwin holds marketing responsibility for Holland America Line’s Alaska and Yukon land and tour programs as well as oversight of Holland America Line’s Caribbean relations and award-winning private Caribbean island, Half Moon Cay. He is responsible for worldwide pre- and post-tours and has previously held responsibility for Holland America Line’s Alaska land operations including Westmark Hotels and Gray Line of Alaska as well. Goodwin also serves on the executive boards of Alaska Travel Industry Association (ATIA) and the North West and Canada Cruiseship Association (NWCCA). A 30-year veteran of the cruise and travel industry, Goodwin joined Holland America Line in December 2003, having served most recently as vice president, pricing and planning at Radisson Seven Seas Cruises. In that position he was responsible for itinerary planning and development, cruise pricing, revenue/yield forecasting and management, shore excursions, land, hotel and air. Goodwin began his career with Holland America Line in the early 1980's as manager of the Vancouver operation. Goodwin graduated from the University of British Columbia in Vancouver with a Bachelor's degree in 1983 and lives in Woodinville with his wife and three children.
EXECUTIVE TEAM Kelly W. Clark Vice President, General Counsel and Chief Ethics Officer Kelly Clark, vice president, general counsel and chief ethics officer, oversees all legal and ethics matters for Seabourn and the Holland America Line group of companies. Clark advises the companies on a broad range of legal and compliance issues arising from ownership and operation of twenty-one cruise ships operating under either the Holland America Line or Seabourn name. Clark is also executive sponsor of the company’s ethics & compliance committee, which focuses on improving awareness and education throughout the companies of the importance of working with integrity, honesty and ethics at all levels of the organization. Clark joined Holland America Line’s legal department in 2002 as assistant general counsel and was promoted to her current position in November 2004. Prior to joining Holland America Line, Clark was a litigation associate at Paul, Weiss, Rifkind, Wharton & Garrison in New York City. Clark received both her Juris Doctor and Masters in business administration from New York University in 1993.
EXECUTIVE TEAM Brendan J. Vierra Vice President, Human Resources Brendan Vierra is vice president of human resources for Holland America Line, a unit of Carnival Corporation & plc. Appointed to this position in May 2008, he leads a team of human resources professionals responsible for providing a full range of global human resources management services and programs supporting Holland America Line's 15,000 employees worldwide. He reports directly to Stein Kruse, president and chief executive officer. Vierra brings 31 years of experience to Holland America operations including positions held with Cunard and Norwegian America Line. Vierra began his Holland America Line career as director of reservations in December 1997 and was most recently vice president of guest programs. He also is well versed in the travel agency side of the business from his experience as a district travel manager for an American Express retail store. Vierra holds a bachelor of arts degree in English from Chaminade College in Honolulu. He serves on the board of directors of the Seattle Chamber of Commerce.
Providing Passage to the New WorldHolland America was founded in 1873 as the Netherlands-American Steamship Company (NASM), a shipping and Passenger line. Because it was headquartered in Rotterdam and provided service to the Americas, it became known as Holland America Line (HAL). Within 25 years, HAL owned a fleet of six cargo and passenger ships, and operated between Holland and the Dutch East Indies. The line was primarily a carrier of immigrants from Europe to the United States until well after the turn of the century, carrying 850,000 to new lives in the New World. Though transportation and shipping were the primary sources of revenue, in 1895 the company offered its first vacation cruise. In 1973, the company sold its cargo shipping division. In 1989, HAL became a wholly owned subsidiary of Carnival Corp., the largest cruise company in the world. Today, the premium cruise leader operates 15 ships to seven continents and carries nearly 800,000 cruise passengers a year.
Holland America Line has carried more than 11 million passengers throughout its history.
Following is a partial list of organizations that have recently received contributions from Holland America Line. Please note, with the exception of the Reduced-Fare Cruise Policy, contributions are made by invitation only and unsolicited requests are not accepted.
NATIONAL
SEATTLE
FORT LAUDERDALE
TAMPA
SAN DIEGO
ALASKA
VANCOUVER, BRITISH COLUMBIA, CANADA
YUKON, CANADA
OTHER LOCATIONS
Following is a partial list of organizations that have recently received contributions from Holland America Line. Please note, with the exception of the Reduced-Fare Cruise Policy, contributions are made by invitation only and unsolicited requests are not accepted.
NATIONAL
SEATTLE
FORT LAUDERDALE
TAMPA
SAN DIEGO
ALASKA
VANCOUVER, BRITISH COLUMBIA, CANADA
YUKON, CANADA
OTHER LOCATIONS
Holland America Line recognizes its executives for their contributions of time, talent and resources through their service on nonprofit and community boards.
Supporting Our Communities, Sharing Our ResourcesHolland America Line's legacy of cruise travel is one of expanding minds and hearts with experiences of the many cultures that enrich our world. Both at home and abroad, we've been touched by people and places in ways that affirm our interconnectedness as a global community. And today, we're both pleased and honored to provide assistance to those in need around the world, as well as to give back to our neighbors. Building on the extraordinary efforts of individual employees within our Holland America Line family, we've developed programs to reach a variety of organizations with aid, donations and service. From employee fundraising drives to cash and cruise donations to innovative philanthropic programs that each year invite the participation of 700,000 guests, we're working together to make a difference. And it's made our company stronger along the way. Please read on for highlights of our charitable activities. We're excited about what we've accomplished and look forward to further developing our commitment to our communities-both near and far-in the years Stein Kruse President & Chief Executive Officer Please take a moment and watch Sharing Our World.
Reduced-Fare Cruise Policy for
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ABOUT USDisaster Relief |
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Disaster Relief at Home and Abroad
Aided by the generous contributions of our employees and guests, Holland America Line has responded to international communities affected by natural disasters. In response to the devastating tsunami of December 2004 and August 2005's Hurricane Katrina, Holland America Line provided an opportunity for our employees and guests to assist the victims of those disasters, and those donations were matched by the company, resulting in contributions of $170,000 to the Indonesian Red Cross and $210,000 to the American Red Cross.
For years, Holland America Line has also been a strong supporter of the heroic work of the U.S. Coast Guard Foundation.
ABOUT USEmployee Giving and Volunteerism |
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Our employees provide a vital "helping hand" that enhances our community impact. For many Holland America Line staff, giving and volunteering is a way of life. Employee generosity and initiative continue to create positive change in our headquarters community of Seattle, and we gratefully acknowledge their contributions.
Many of our executives and employees serve on nonprofit boards, contributing their time, expertise and resources to a broad range of charitable causes. In addition, through company-sponsored events managed by an employee-run Community Service Committee, members of the Holland America Line family:
- prepare and serve dinners to children and their families dealing with life-threatening illnesses (Ronald McDonald House);
- conduct and participate in blood drives (Puget Sound Blood Center);
- raise money by forming teams for bowling (Big Brothers Big Sisters) and hiking (American Lung Association);
- organize and donate to coat and blanket collections for the homeless (Union Gospel Mission);
- "adopt" families in need by providing holiday gifts and food (New Beginnings); and
- collect toys for underprivileged children (Toys for Tots), among other endeavors.
Workplace giving by employees plus Holland America Line's corporate match places us among the top 25 companies that give to the United Way of King County.
ABOUT USGiving Back to Our Communities |
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The charitable activities of Holland America Line and the Holland America Line Foundation, particularly in our home port communities, are flourishing. Holland America Line contributes hundreds of thousands of dollars each year in cash and in-kind shipboard events to a broad range of charitable organizations internationally, nationally, in our key home ports of Seattle, San Diego, Tampa, Fort Lauderdale, and Vancouver, B.C, and via our six Community Advisory Boards in Canada's Yukon Territory and Alaska. We also provide hundreds of reduced-fare cruises annually to support charitable fundraising events throughout the U.S. and Canada. In 2009, Holland America Line was ranked by the Puget Sound Business Journal as one of the 25 largest corporate philanthropists in the Puget Sound area.
ABOUT USSustainability |
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Sustainability
Holland America Line's mission guides our business to deliver once-in-a-lifetime experiences for our guests, care for our employees, remain stewards of the environment and operate in partnership with the people and organizations in the communities in which we do business. Like many other companies today, we are adapting to the current economy and will continue to manage our resources carefully while enhancing our product in ways which delight our guests and sustain our business.
Our first sustainability report provides baseline information for our performance during the years 2007 to 2009. The report covers all of Holland America Line's operations, using the Global Reporting Initiative’s (GRI) G3 Guidelines as a framework.
Click on the icon below to view our 2009 Sustainability Report
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Introduction Employees Health and Safety Environment Product Responsibility Community Westmark Half Moon Cay GRI Index and Glossary |
ABOUT USOur Marvelous Oceans |
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In collaboration with the Marine Conservation Institute – a national and globally focused nonprofit organization based in Washington State dedicated to maintaining healthy, living oceans – Holland America Line will debut an in-stateroom video series onboard all its 15 cruise ships highlighting the importance of ocean conservation.
Titled “Our Marvelous Oceans,” the series was developed to educate Holland America Line guests on important marine conservation issues and feature topics that relate to the oceans around them, including sustainable seafood and important ocean conservation issues in key Holland America Line cruising regions, protecting ocean life, destructive fishing practices, climate change, and Holland America Line’s environmental protection efforts.
The video series is an extension of “Our Marvelous Oceans,” a three-year program announced in 2010 that commits to the exclusive use of sustainably-sourced seafood on Holland America Line’s menus, guest and staff education, and support for critical marine conservation biology research.
Ocean Wonder |
5:15 This video introduces the partnership between Holland America Line and Marine Conservation Institute and describes the importance of the oceans as a resource and how oceans are under threat. |
Partnership |
0:56 Introducing the partnership between Holland America Line and Marine Conservation Institute and introduces Marine Conservation Institute to the guests. |
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Life Support System |
0:32 Describes how the oceans are the life support system of the planet, providing nourishment, the air we breathe and regulating the climate. |
Puget Sound |
0:56 Describes Puget Sound as a rich and valuable marine resource. |
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MPAs |
0:41 Introduces Marine Protected Areas (MPAs). |
Papahanaumokuakea  |
1:00 The Papahanaumokuakea Marine National Monument in Hawaii. |
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Sustainable Seafood |
0:42 Holland America Line's sustainable seafood program and encourages guest to make wise seafood choices. |
Destructive Fishing  |
0:52 Introduces destructive fishing practices and urges protection for the oceans. |
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CO2 |
0:53 how oceans are affected by climate change and describes Holland America Line's efforts to reduce carbon emissions. |
Mediterranean Sea  |
0:59 Discusses the Mediterranean Sea and Mediterranean seafood. |
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Whales |
1:06 Whales found on the West Coast of the United States and introduces Holland America Line's Whale Strike Avoidance program. |
Coral Reefs |
0:47 Caribbean coral reefs and encourages snorkelers and divers not to touch them while in the water. |
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Ocean Areas |
0:42 This video describes the need for protection of ocean resources. |
Turtles and Trash  |
0:48 This video encourages people to properly recycle plastic bags since sea turtles fatally mistake them for jellyfish. |
ABOUT USAlliances |
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Holland America Line, the highest-rated premium cruise line in the world in the 2002 and 2003 Travel & Leisure magazine "World Best" awards, is a member of the exclusive World's Leading Cruise Lines alliance. This alliance includes Carnival Cruise Lines, Princess Cruises, Cunard Line, Seabourn Cruise Line, and Costa Cruises. Sharing a passion to please each guest and a commitment to quality and value, the member lines appeal to a wide range of lifestyles and budgets. The World's Leading Cruise Lines offer exciting and enriching cruise vacations to the world's most desirable destinations.
Learn more about the program at: http://www.worldsleadingcruiselines.com
ABOUT USShipboard Employment |
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Welcome On Board
Every day, thousands of Holland America Line guests hear this warm greeting as they board our ships. This phrase represents the spirit that inspires our entire company, Holland America Line. There may be more than one thousand job titles at Holland America Line, but all of us have the same goal - to be the world's best hosts.
Thank you for your interest in shipboard employment with Holland America Line.
Hotel Officers
We are currently recruiting the following positions in the Hotel Department:
Deck and Engine Officers
Persons desiring employment in the Deck and Engine Departments on board the ships should visit http://www.holland-america.nl or www.vikingrecruitment.com for more information.
Entertainment
Persons desiring employment in the Entertainment Department on board the ships should visit www.hollandamerica.com/entertainment. Entertainment positions include Cast, Guest Entertainer, Technician, Musician, Clergy, Cruise Director, Youth Staff, Guest Speaker and more.
Medical Operations: Physicians/Nurses
Persons desiring employment with the Medical Staff on board the ships may send a resume to the following address:
Holland America Line
Attn: Fleet Medical Operations
300 Elliott Ave West
Seattle, WA 98119
Or email Brittany Holway and John Moss at Medical_Resume@HollandAmerica.com
For more information, please contact Fleet Medical Operations at 206-298-3071.
Other Positions
For employment within the Gift Shops, Photography Department, Casino or Beauty Salon / Spa, please contact the following companies:
Gift ShopsStarboard Cruise Services, Inc. Doral Concourse 8400 NW 36th St. Suite 600 Miami, FL 33126 Ph: 786-845-7300 Fax: 786-845-1119 www.starboardcruise.com CasinoCarnival Corporation Ph: 305-406-4830 www.oceancasinojobs.com
Port & Shopping AmbassadorsThe PPI Group Attn: Recruiter 4517 NW 31st Ave Ft. Lauderdale, FL 33309 Phone: 954-377-7777 Fax: 954-377-7000 shipboardemployment@ppigroup.com www.ppigroup.com |
Salon / SpaSteiner Training Ltd. (UK Office) Attn: Jan Green, Administration Mgr. The Lodge 92 Uxbridge Road Harrow Weald Middix HA3 6BZ United Kingdom Ph: +44 2089 095016 JanG@onespaworld.com www.onespaworld.com Photography:Ocean Images Photography Recruiting for Ocean Images: Shipboard Services 12-14 David Place St. Helier, Jersey, British Channel Islands, JE2 4TD. Tel: +44 (0)1794 341818 www.ocean-images.com jobs@shipboard-services.com |
ABOUT USShipboard Employment |
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Welcome On Board
Every day, thousands of Holland America Line guests hear this warm greeting as they board our ships. This phrase represents the spirit that inspires our entire company, Holland America Line. There may be more than one thousand job titles at Holland America Line, but all of us have the same goal - to be the world's best hosts.
Thank you for your interest in shipboard employment with Holland America Line.
Hotel Officers
We are currently recruiting the following positions in the Hotel Department:
Deck and Engine Officers
Persons desiring employment in the Deck and Engine Departments on board the ships should visit http://www.holland-america.nl or www.vikingrecruitment.com for more information.
Entertainment
Persons desiring employment in the Entertainment Department on board the ships should visit www.hollandamerica.com/entertainment. Entertainment positions include Cast, Guest Entertainer, Technician, Musician, Clergy, Cruise Director, Youth Staff, Guest Speaker and more.
Medical Operations: Physicians/Nurses
Persons desiring employment with the Medical Staff on board the ships may send a resume to the following address:
Holland America Line
Attn: Fleet Medical Operations
300 Elliott Ave West
Seattle, WA 98119
Or email Brittany Holway and John Moss at Medical_Resume@HollandAmerica.com
For more information, please contact Fleet Medical Operations at 206-298-3071.
Other Positions
For employment within the Gift Shops, Photography Department, Casino or Beauty Salon / Spa, please contact the following companies:
Gift ShopsStarboard Cruise Services, Inc. Doral Concourse 8400 NW 36th St. Suite 600 Miami, FL 33126 Ph: 786-845-7300 Fax: 786-845-1119 www.starboardcruise.com CasinoCarnival Corporation Ph: 305-406-4830 www.oceancasinojobs.com
Port & Shopping AmbassadorsThe PPI Group Attn: Recruiter 4517 NW 31st Ave Ft. Lauderdale, FL 33309 Phone: 954-377-7777 Fax: 954-377-7000 shipboardemployment@ppigroup.com www.ppigroup.com |
Salon / SpaSteiner Training Ltd. (UK Office) Attn: Jan Green, Administration Mgr. The Lodge 92 Uxbridge Road Harrow Weald Middix HA3 6BZ United Kingdom Ph: +44 2089 095016 JanG@onespaworld.com www.onespaworld.com Photography:Ocean Images Photography Recruiting for Ocean Images: Shipboard Services 12-14 David Place St. Helier, Jersey, British Channel Islands, JE2 4TD. Tel: +44 (0)1794 341818 www.ocean-images.com jobs@shipboard-services.com |
ABOUT USLand-Based Employment |
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View land-based openings at: https://www.hollandamerica.apply2jobs.com/
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