Cruise Shore Excursions

Shore Excursions
 


We have a wide variety of shore excursions to fit your lifestyle, ranging from easygoing activities to high adventure. Each of our tours provides the highest level of quality, safety, convenience and value. Once you have booked your cruise, you can easily book your shore excursions online; we recommend booking early for the best selection. Here are some of our specialty offerings, available in addition to our many fine shore excursions:

  • Award-winning Medallion excursions provide in-depth perspective and access to events and sights not otherwise available.
  • Signature Collection tours offer the unique opportunity to customize your time ashore with a private car, driver and English-speaking guide.

Use our search tool below to discover shore excursions that may be available based on the port you visit. For cruise itinerary specific shore excursion availability, please use the Find Cruises area to look for a specific cruise, and you will find a specialized shore excursion ebrochure available on the Cruise Details page which shows real-time availability and pricing for specific shore excursions available in each port. This is one of the best tools available for planning shore excursions.


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Please select your destination and port below. Click "View Excursions" button to see available shore excursions at your selected port.

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Ketchikan, Alaska, US



Advanced Guided Hike and Jet Boat Expedition



Duration: Approximately 4 Hours
Price : $$$

   

Click here for more details

Come join this guided wilderness hike in the remote, privatelyowned White River Valley. Enjoy a narrated city tour as your motor coach takes you into the wilderness surrounding Ketchikan. Meet your guide at the trail head and get ready for a journey into the rain forest. After a brief walk through the muskeg, you will fi... more info




Adventure Kart & Jet Boat Expedition



Duration: Approximately 4 Hours
Price : $$$

   

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Don't just visit Alaska--experience it! Learn about the history and economy of Ketchikan as you travel to the staging area for your adventure on a specially designed, off-road military Tom-Car go-kart. After a brief safety orientation, set out on your go-kart on a one-hour trek through a privately-owned rain forest preserv... more info




Alaska Bear Adventure by Floatplane



Duration: Approximately 3¼ Hours (45 mins total flight; 50 to 60 mins at bear observation site)
Price : $$$$

 

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Take off from Ketchikan on a 20-minute flight by floatplane, headed to a remote site in the Tongass National Forest noted for its salmon rich streams and abundant wildlife. Upon landing, you will be met by a naturalist and be driven a mile along a forest road to the trail head. A short hike along an imp... more info




An Alaskan Chef's Table



Duration: Approximately 2 Hours
Price : $$

   

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Dust off your fondest memory of an exquisite meal highlighted by an entertaining host by stepping out of the ordinary. Today you will be an honored guest for a meal that will not only please your palate, but will entertain you by highlighting Ketchikan's individual epicurean culture. Whether you rank yourself as a tr... more info




An Alaskan Fish Camp



Duration: Approximately 5 - 6 Hours (2 to 3 hours of fishing)
Price : $$$$

   

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Experience an authentic fishing excursion in the unspoiled wilderness of Alaska’s coastline. You’ll be outfitted with waterproof boots, bib overalls, hooded jacket, hat and gloves. Then, glide into a breathtaking landscape aboard a stable, open-air, 20-foot skiff. Cast a line, and what you catch will become ... more info




Backcountry Jeep & Canoe Safari



Duration: Approximately 4 Hours
Price : $$$

   

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Take the wheel of a four-wheel-drive Jeep Wrangler® and wind your way caravan-style along abandoned logging roads in the Tongass National Forest. Your group leader provides commentary by means of interactive radio. Learn of the timber industry’s reforestation methods and of the area’s natural history. For th... more info




Bear Creek Zipline Adventure



Duration: Approximately 3½ Hours
Price : $$$

   

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Enter the fly-zone! An eco-rainforest adventure for those seeking excitement and exhilaration!  Featuring 7 zip lines, 10 lofty tree platforms, Alaska’s longest skybridge, 250 foot long mountain slide, and rappelling. The ultimate Alaska action experience. Your adventure begins with a ride up ... more info




Bering Sea Crab Fisherman's Tour



Duration: Approximately 3½ Hours
Price : $$$

 

Join the Captain and decades-seasoned Bering Sea fishing crew for an extraordinary journey of discovery on the Aleutian Ballad, a storied crab boat seen on Season 2 of the Discovery Channel series Deadliest Catch. You will set out in the calm, protected waters of coastal Ketchikan and relax in the Ballad's heated and sheltered outdoor amphitheater as we explore t... more info




Best of Ketchikan by Land & Sea



Duration: Approximately 3½ Hours
Price : $$

   

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Experience Ketchikan's rich maritime history, native culture and breathtaking wilderness surroundings, by land and by sea. Depart Ketchikan by motor coach as your driver/guide points out historic Creek Street where homes and shops are perched over the water on wooden pilings. At Saxman Village, stop to view one of the... more info




City Highlights, Totems & Creek Street by Trolley



Duration: Approximately 1½ Hours
Price : $

 

Learn the history and culture of Ketchikan as you travel aboard a festive trolley. You will be entertained by a lively guide while passing by some of the cities most colorful landmarks. Travel through downtown Ketchikan and pass the bustling boat harbor, lush City Park and beautiful Ketchikan Creek. Next, you'll have an opportunity to stretch your legs on a brief photo and shopping stop. Photograp... more info




Eagle Islands Sea Kayak



Duration: Approximately 3¼ - 3½ Hours
Price : $$

 

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Your paddle in the Tongass National Forest begins with a ride to Clover Pass at the north end of Ketchikan. You will be introduced to your tandem kayak and receive a safety briefing from your guide. Gain confidence as you paddle out to Eagle Islands. The protected waters provide the opportunity to experience the tranquil, lu... more info




Exclusive Mountaintop Flightseeing & Crab Feast



Duration: Approximately 3 Hours (Approximately 20 minute flight)
Price : $$$

   

This exclusive opportunity combines two of Alaska’s favorite experiences—a flight on a De Havilland Beaver floatplane and dining on Alaskan Dungeness crab. Your flight begins as you take off from the Tongass Narrows, home to more floatplanes than any other port in the world. The bustling community of Ketchikan will quickly be revealed below as you take in the panoramic views of the ... more info




Ketchikan by Horse-Drawn Trolley



Duration: Approximately 45 minutes
Price : $

 

This tour, suitable for guests of all ages, is a superb introduction to charming Ketchikan. Experience the sights, sounds and rich native culture of this frontier-style community during this intimate visit to the most historic areas of Ketchikan. You'll see picturesque City Park with its original fountain and ponds and wooden stairways that serve as streets. Follow the banks of Ketchikan Creek (a ... more info




Ketchikan by Private Hummer



Duration: Approximately 4 hours - Price is per vehicle, not per person. See additional NOTES below.
Price : $$$$

   

This tour begins on the Ketchikan dock and is customizable at any point along the way. This tour is a private car service with a twist--you will have a Hummer (a rugged, exciting vehicle modeled on the famous military HumVee) and knowledgeable tour guide at your service! You choose where you go and what you see, but among the options are Saxman Native Village, a walk through the rain forest, a bea... more info




Ketchikan Duck Tour



Duration: Approximately 1½ Hours
Price : $

 

Begin your Duck adventure with a "splash" as this unique, amphibian vehicle will take you through the rustic streets and actually into the scenic harbor for a fun-filled adventure showcasing all the best that Ketchikan has to offer. See picturesque Whale Park, the salmon ladder, then stop at Creek Street to learn of Ketchikan's colorful past and salty beginnings. Next, drive into Ketchikan's bustl... more info




Ketchikan Motorcycle Tour



Duration: Approximately 3½ Hours (*Passenger Rate may only be booked onboard*)
Price : $$$$

 

This award-winning motorcycle tour (2007 Best Alaska Shore Excursion Editor-in-Chief Award, Porthole Cruise Magazine) takes participants on Alaska State Highway 7 winding between sea and forest. Listen to the lore and legends of Alaska told by your guide at beautiful scenic stops. This tour covers approximately 50 miles using Harley-Davidson® Sportsters® equipped for two-up r... more info




Ketchikan Salmon Fishing



Duration: Approximately 5½ Hours (4 hours on the boat)
Price : $$$

   

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Enjoy a 25-30-minute guided bus tour along the Tongass Narrows on your way to the marina. Board a modern fishing boat, and head to the nearby salmon fishing grounds. Eagles, whales, seals, sea lions or other wildlife may be on the agenda as well! With only 4-6 guests per boat, you’re off for a fine adventure fishing in the sh... more info




Ketchikan's Cultural Discovery



Duration: Approximately 3½ - 4 Hours
Price : $$

 

Immerse yourself in the rich Native culture and colorful local history that this diverse tour has to offer. Begin your journey with a scenic drive along the Tongass Narrows en route to Totem Bight State Park. Enjoy a short walk along a rain forest trail as your driver/guide brings to life the myths and legends depicted on the impressive collection of totem poles within the park. You will also h... more info




Magnificent Misty Fjords by Floatplane



Duration: Approximately 2 Hours (60-65 min flight; 10 min landing)
Price : $$$$

 

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Board an authentic Alaska seaplane and take off from Ketchikan’s bustling waterfront on a scenic flight over the Tongass National Forest. You are en route to the nation’s second-largest wilderness area, encompassing more than two million acres. To fully appreciate the vastness of the Misty Fjords National Monu... more info




Magnificent Misty Fjords by Floatplane



Duration: Approximately 2 Hours (60-65 minute flight; 10-minute landing)
Price : $$$$

 

Click here for more details

Board an authentic Alaska seaplane and take off from Ketchikan’s bustling waterfront on a scenic flight over the Tongass National Forest. You are en route to the nation’s second-largest wilderness area, encompassing more than two million acres. To fully appreciate the vastness of the Misty ... more info




Misty Fjords & Wilderness Explorer



Duration: Approximately 4¼ Hours
Price : $$$

   

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Explore Misty Fjords, one of nature's most spectacular creations, while cruising in luxury aboard one of the fastest sightseeing vessels in Alaska. Leave Ketchikan's picturesque harbor, passing colorful float planes and fishing boats, in route to a wilderness experience into Behm Canal, surrounded by the pristine bea... more info




Misty Fjords Boat & Floatplane Adventure



Duration: Approximately 4 - 4¼ Hours (3 hrs on boat; 30 min flight)
Price : $$$$

   

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Cruise on a high-speed water jet catamaran through Misty Fjords National Monument, surrounded by cliffs towering thousands of feet and waterfalls cascading into emerald waters. Your vessel pauses at a mysterious Native pictograph, before visiting Punchbowl Cove with its columnar basalt formations and the colorful Mossy Wall ... more info




Mountain Point Snorkeling Adventure



Duration: Approximately 3 Hours
Price : $$

 

Immerse yourself in Southeast Alaska's breathtaking underwater world as you snorkel the calm and clear waters of Mountain Point. You'll be toasty warm in a state-of-the-art 1/4-inch (7mm) wetsuit complete with hood, boots and gloves as you hover among Alaska's diverse and colorful marine life. Thanks to the Japanese Kiroshio current, long summer days and the lack of glaciers in this area, water te... more info




Neets Bay Bear Watch by Floatplane



Duration: Approximately 3 Hours (50-60 minutes flight; 1 1/2 hours at Neets Bay)
Price : $$$$

 

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This once-in-a-lifetime wildlife expedition with the wild black bears of Southeast Alaska is certain to charm everyone from nature-lover to photo-enthusiast. Depart via floatplane, with all the amenities to make your trip a memorable experience, including digital CD audio systems and individual passenger headsets, to Neets B... more info




Orca Beach Rain Forest Nature Trail



Duration: Approximately 4 Hours (1 hour walking; 3/4 mile hike)
Price : $$

   

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Join a trail guide for a hike through a natural, unspoiled oldgrowth coastal forest by way of a secluded beach. After hiking this gently sloped, historic trail, a light snack is provided as you take time to explore the natural beauty around you. A motorized inflatable boat provides an exhilarating cruise along the coast. Bri... more info




Rain Forest Canopy & Zipline Expedition



Duration: Approximately 3½ Hours
Price : $$$

   

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Live the thrill of gliding through the top of a rich rain forest canopy along a series of eight dual cable ziplines with three aerial bridges suspended between tall spruce, hemlock and cedar trees, bordering the magnificent Tongass National Forest. This major rain forest reserve embraces one of Alaska... more info




Rain Forest Ropes & Zip Challenge



Duration: Approximately 3¼ Hours
Price : $$

 

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From your unique vantage point you will observe the rainforest like eagles do as they soar over the forest canopy. Your trained guides will lead you on a short walk into the forest where you will be outfitted with your specialized climbing gear and receive a safety briefing. Your first challenge will get you off the gro... more info




Rain Forest Sanctuary & Eagle Center



Duration: Approximately 2¾ Hours
Price : $$

   

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This eco-exploration includes a guided nature hike, bald eagles, Alaskan reindeer, a Native totem carver and a historic sawmill at an exclusive reserve located in the forested mountains at rustic Herring Cove. This pristine natural environment is home to bald eagles, black bear, seals and a variety of b... more info




Saxman Native Village - An Exclusive Inside Look



Duration: Approximately 2½ Hours
Price : $$

 

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Don't be fooled by cheap imitations—this tour provides exclusive access to the Beaver Clan House, a working Native carving center, and a chance to view the traditional Native dancers first hand. You can’t buy this tour elsewhere, so if you’re going to Saxman Native Village make sure you are part of this genuine,... more info




Saxman Native Village and Lumberjack Show



Duration: Approximately 4 Hours
Price : $$

 

Don't be fooled by cheap imitations--this tour provides exclusive access to the Beaver Clan House, a working Native carving center, and a chance to view the traditional Native dancers first hand. You can't buy this tour elsewhere, so if you're going to Saxman Native Village make sure you are part of this genuine, up-close look at the rich living culture of Southeast Alaska's Native Americans. T... more info




Signature Collection - Private Alaskan Touring - DeHavilland Otter Floatplane (Upgrade)



Duration: Approximately 3 hours - Price is per plane, not per person. See additional NOTES below.
Price : $$$$

 

For a truly personal experience filled with intimate moments, discriminating travelers leave the beaten trail behind. This private touring option lets you create the customized Alaskan experience of your dreams. Structure your time in port any way you like, whether it's touring the wharf, scouting for wildlife, fishing some of the best waters in the world, or exploring Revillagigedo Island. No mat... more info




Signature Collection - Private Alaskan Touring by Covered Skiff (Upgrade)



Duration: Approximately 4 -5 hours - Price is per skiff, not per person. See additional NOTES below.
Price : $$$$

 

For a truly personal experience filled with intimate moments, discriminating travelers leave the beaten trail behind. This private touring option lets you create the customized Alaskan experience of your dreams. Structure your time in port any way you like, whether it's touring the wharf, scouting for wildlife, fishing some of the best waters in the world, or exploring Revillagigedo Island. No ... more info




Signature Collection - Private Alaskan Touring by Skiff



Duration: Approximately 4 -5 hours - Price is per skiff, not per person. See additional NOTES below.
Price : $$$$

 

Click here for more details

For a truly personal experience filled with intimate moments, discriminating travelers leave the beaten trail behind. This private touring option lets you create the customized Alaskan experience of your dreams. Structure your time in port any way you like, whether it's touring the wharf, scouting for wildlife, fishing ... more info




Signature Collection - Private Alaskan Touring DeHavilland Beaver Floatplane



Duration: Approximately 3 hours - Price is per plane, not per person. See additional NOTES below.
Price : $$$$

 

Click here for more details

For a truly personal experience filled with intimate moments, discriminating travelers leave the beaten trail behind. This private touring option lets you create the customized Alaskan experience of your dreams. Structure your time in port any way you like, whether it's touring the wharf, scouting for wildlife, fishing ... more info




Tatoosh Islands Sea Kayaking



Duration: Approximately 4 - 4½ Hours
Price : $$$

 

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Your adventure begins with a ride to the north end of Ketchikan. At the Outdoor Adventure Center, you will gear up for a quick and exhilarating motorized inflatable boat ride to the Tatoosh Islands. Upon arrival at this isolated and protected area, your guide will present an informative kayak demonstration and safety talk ... more info




The Great Alaskan Lumberjack Show



Duration: Approximately 1½ Hours
Price : $

 

Treat yourself to an action-packed experience at The Great Alaskan Lumberjack Show, where the world's best lumberjacks go head to head in more than a dozen exciting events such as chopping, sawing, relay races, axe throwing, log rolling and a 50-foot speed climb. The colorful host will introduce the events and offer a historic view of the Alaskan timber industry which has shaped this rugged land. ... more info




Totem Bight & Lumberjack Show



Duration: Approximately 3½ - 4 Hours
Price : $$

 

Treat yourself to an action-packed experience at The Great Alaskan Lumberjack Show, where the world's best lumberjacks go head to head in more than a dozen exciting events such as chopping, sawing, relay races, axe throwing, log rolling and a 50-foot speed climb. The colorful host will introduce the events and offer a historic view of the Alaskan timber industry which has shaped this rugged lan... more info




Totem Bight Park & City Tour



Duration: Approximately 2½ Hours
Price : $

 

Begin your journey with a scenic drive along the Tongass Narrows to Totem Bight State Park, home to one of the world's largest stand of totems. Stroll the Totem Bight trail under a canopy of majestic hemlock and cedar trees. At the end of the trail, you will find a large collection of totem poles. Through lively stories you will learn about the culture and lifestyle practiced by the Northwest C... more info




Wilderness Exploration & Crab Feast



Duration: Approximately 4 Hours
Price : $$$

   

This truly Alaskan experience featuring the pulling of Dungeness crab pots by boat from a wilderness estuary. It is topped off with a crab feast in a historic cannery building now converted to an elegant ocean-side lodge. Leave downtown Ketchikan and embark on a fully narrated drive that follows the scenic coastline past a cannery, an old sawmill, totem poles and waterfalls. Arrive at George In... more info




Wilderness Guided Fly Fishing



Duration: Approximately 4½ Hours
Price : $$$

   

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Beginners and experts escape to a remote, privately-owned river valley in the great Alaskan outdoors for a choice of outstanding fly-fishing or spin casting! Once you have been fully outfitted, your guide will take you to one of his favorite fishing spots to fish for cutthroat trout, Dolly Varden, or pink and coho sa... more info




Shore Excursions eBrochures

Download Shore Excursions eBrochures

 


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Eastern Caribbean 2010

Eastern Caribbean
2009 - 2010
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Grand Mediterranean 2010

Grand Mediterranean
2010
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Grand South America 2010

Grand South America
2010
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Grand World 2010

Grand World
2010
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Panama Canal 2009 - 2010

Panama Canal
2009 - 2010
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Southern Caribbean 2009 - 2010

Southern Caribbean
2009 - 2010
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Western Caribbean 2010

Western Caribbean
2009 - 2010
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Home Excursions

Home Excursions

 

Fresh Ketch

Guests who cruise in Alaska can relive the culinary experience of the Great Land with Fresh Ketch, an Alaskan seafood feast delivered at home for friends and family to enjoy. The innovative ‘home excursion’ brings a taste of Alaska home through a partnership with seafood specialists, Alaska Fresh Ketch.

Ketchikan-based Alaska Fresh Ketch serves up the ultimate in Alaskan souvenirs — wild Alaskan king salmon, halibut, smoked salmon and king crab. With two variations, the feast for six to eight people comes wrapped in a keepsake box decorated with local artwork and filled with menus, recipes, cooking tips, special cooking tools, place cards for your table and secret sauces. A souvenir memory book includes descriptions about the seafood, the local Alaskan fishing fleet and other facts about Alaska.

Available for purchase on ships in Alaska this year, it is also available online year-round at a website developed especially for Holland America Line: Fresh Ketch.

Terms & Conditions

Terms & Conditions

 

Online Reservations:

Excursions listed for a port may not be available for every cruise. The deadline for making online reservations is 5 days prior to sailing. Online requests made after the deadline cannot be fulfilled. All rates are quoted in U.S. funds. Prices are subject to change without notice and descriptions may vary slightly from the actual tour provided.

Timing of Payment

At time of booking, we will advise you whether or not your booking is confirmed or whether you have been waitlisted. Your credit card will be charged immediately for all confirmed reservations. Should space become available for a waitlisted shore excursion request, we will e-mail you at that time and either immediately charge your credit card if you have already given us your credit card information or ask you to provide us with that information for immediate charge processing. Bookings are subject to cancellation by us at any time prior to the credit card charge being accepted by your bank. In any event, please familiarize yourself with the shore excursion cancellation policy and the cancellation fees which may be assessed once a booking has been confirmed.

Cancellations and Refunds:

While no cancellation fee will be charged for bookings that are cancelled online, you need to keep in mind that online cancellations will not be accepted during the 5-day period prior to cruise departure. Instead, you will need to cancel once you board the ship. All onboard cancellations are subject to at least a 10% cancellation fee. If you cancel a Signature of Excellence shore excursion within 5 days of sailing, a 100% cancellation fee will apply since transportation and services will have already been arranged. If the onboard cancellation occurs after the cancellation deadline for the specific shore excursion, a 100% cancellation fee will apply. The ship's Shore Excursion Office will be able to advise you of the cancellation deadline applicable to each shore excursion. Passengers who wish to cancel should go the Shore Excursion Officer upon embarkation.

Crediting Policy:

In the case of online cancellations made by you (which cannot be made during the 5-day period prior to cruise departure) or cancellations made by us more than 5 days prior to cruise departure, we will issue a credit on the credit card that you used to pay for the booking. For all other cancellations (whether by you, Holland America Line or the shore excursion operator), a credit will not be given on your credit card. Instead, we will apply an ONBOARD CREDIT ONLY policy under which the refund (less any cancellation fee) will show up as a credit to the shipboard account of the person who was to take the shore excursion. If the credit is not fully utilized during the cruise, the balance will be paid to that passenger by the ship's Purser.

Guides, Services and Transportation:

In certain interesting but off-the-beaten-track places, professional guides and vehicles are at a premium. The best available are engaged. It is exceptional for drivers of public hire vehicles to speak any language but their own. It is not always possible to obtain air-conditioned buses or taxis in many ports. However, we do our utmost to engage the very best excursion packages for your touring pleasure. Passengers are cautioned not to leave anything behind while sightseeing, especially such items as cameras, coats and umbrellas, and are reminded that Holland America Line is not liable for any lost items or damage to any baggage or other property which occurs ashore, for any reason whatsoever. Passengers who leave during a tour for which transportation is included must thereafter provide for their own transportation and services at their own expense.

Self-Guided Excursions:

Passengers who do not join these prearranged shore excursions must rely on whatever transportation is available in each port. If you choose to devise your own excursion, it is suggested that you remind the driver or tour escort of the SHIP'S sailing time. Of course, the SHIP'S facilities are fully available to passengers while in port.

Know Your Limitations:

A shore excursion may not be suitable for everyone. Some shore excursions involve significant physical exertion or require special skills. For many shore excursions, we have tried to indicate what we know about this aspect of the excursion. Do not exceed your own physical limitations. Only you can judge your physical condition. If you have questions about the physical requirements or skills needed to participate in a shore excursion, please ask in advance.

Passengers with Disabilities:

Passengers with disabilities should inquire in advance whether a shore excursion will be able to accommodate their needs. In this regard, it is important to keep in mind that shore excursion operators are subject to the laws of their own country including with respect to accommodating the needs of passengers with disabilities. In most foreign countries, the laws are not as stringent as those in the United States.

Passengers Under 18 Years of Age:

Passengers under 18 years of age will not be able to participate in shore excursions unless accompanied by a parent or responsible adult over 21 years of age.

Conditions:

Shore excursions are "Non-Holland America Line Services" for the purposes of your Cruise Contract. Please refer to your Cruise Contract for a full statement of your rights and obligations as well as those of the Owner of the Ship, Holland America Line Inc. and certain other persons and entities with respect to Non-Holland America Line Services. In particular, please note that you are assuming the entire risk of utilizing Non-Holland America Line Services subject only to whatever terms or arrangements are made by you or on your behalf with the third party furnishing the Non-Holland America Line Services. Shore excursions are subject to cancellations or changes. Shore excursion operators reserve the right to deny participation to passengers based on such criteria as they may establish.

Although Holland America Line seeks to verify the accuracy of information on this web site, mistakes may occur. Consequently, Holland America Line reserves the right to refuse or rescind any booking which Holland America Line concludes was made on the basis of erroneous or incorrect information on this web site (such as typographical errors or other mistakes as to the specified pricing).

FAQs

Frequently Asked Questions

 

Q: How does the shore excursion request process work?

A: Many tours have limited availability, and booking your tours in advance reduces your chance of disappointment. All shore excursion bookings are processed on a first-come, first-served basis. Shore excursions may be prebooked and prepaid using the Shore Excursion Booking tool in advance of sailing. If tour details are not yet finalized, please check again closer to your departure date.

Q: Can I purchase my tours online?

A: Yes. Holland America Line accepts prepayment by credit card for shore excursions booked through the Shore Excursion Booking tool. We will send you an e-mail notification if space on waitlisted tours becomes available. At that time you will have 72 hours to return to the site and purchase the tour. All remaining waitlist requests will be forwarded directly to the ship for processing and confirmation, space permitting, once on board. Any optional land excursions that do not clear the waitlist before departure of your Alaska Cruisetour product should be booked locally with your tour escort or Gray Line of Alaska service representative.

Q: What if a tour is sold out?

A: If the tour you are interested in is sold out, you may add your name to our waitlist using the Shore Excursion Booking tool. If space becomes available, we will notify you by e-mail. You will then have 72 hours to return to the Shore Excursion Booking tool and complete your purchase. All remaining waitlist requests are forwarded to the ship before the cruise departs and are processed prior to onboard bookings. If space is available, tickets are delivered to your stateroom the day you embark. Any optional land excursions that do not clear the waitlist before departure of your Alaska Cruisetour product should be booked locally with your tour escort or Gray Line of Alaska service representative.

Q: Will you notify me if waitlisted tours become available?

A: Yes. We will notify you by e-mail if waitlisted tours become available. At that time, you will have 72 hours to return to the site and complete your purchase. If you choose to waitlist more than one guest on a tour, you will have the option to be notified only if enough spaces become available for all waitlisted guests.

Q:I am traveling on consecutive cruises. Can I prebook tours for all segments of my voyage?

A: Yes. Guests who are booked under separate booking numbers for separate segments of their voyage may prebook tours by making the requests under each booking number. If you are booked under a single booking number for multiple cruise segments, tours for both segments will be displayed.

Q: How can I confirm that the Shore Excursion Department has received my tour request?

A: The Shore Excursion Department cannot confirm receipt of shore excursion requests that are faxed or mailed to our office. The best way to confirm that your request has been received is to make your request online. Please note that the online request process is not complete until you receive your reference number. If you are unsure, return to the Shore Excursion Booking tool to view the "Your Tours" summary of your requests. If the summary does not reflect what you have requested, you may update it accordingly.

Q:What if I decide to cancel a tour?

A: In the case of online cancellations made by you (which cannot be made during the 5-day period prior to cruise departure) or cancellations made by us more than 5 days prior to cruise departure, we will issue a credit on the credit card that you used to pay for the booking. For all other cancellations (whether by you, Holland America Line or the shore excursion operator), a credit will not be issued on your card. Instead, we will apply an ONBOARD CREDIT ONLY policy under which the refund (less any cancellation fee) will show up as a credit on the shipboard account of the person who was to take the shore excursion. If the credit is not fully utilized during the cruise, the balance will be paid to that guest by the ship's Front Office. If you cancel a Signature of Excellence private car or minivan shore excursion within 5 days of sailing, a 100% cancellation fee will apply since transportation and services will have already been arranged. Optional excursions during the land portion of your Alaska cruisetour are non-refundable at 5 days prior to cruisetour departure.

Q: How do I cancel a tour online?

A:

  • 1. On the Book Shore Excursions page, enter your booking number and last name, and click "Continue" to see your current tours.
  • 2. Go to the day with the shore excursion you want to change and click "Make Changes."
  • 3. To cancel the tour for individual guests, select "Cancel" in the drop-down menu next to each guest's name. To cancel the tour for all guests in the booking, click the "Cancel Tour for All Guests" button located next to the tour.
  • 4. When finished, click "Update" to return to the Your Tours page.
  • 5. Repeat this procedure for any excursion you wish to cancel. Then, proceed through the remaining screens, following the instructions until you receive your reference number.

Q: What if my stateroom changes?

A: If your stateroom changes, the onboard computer system will recognize this change in the ship's manifest and make the appropriate correction on board.

Q: I see a page that says "No Longer Accessible." Is something wrong?

A: No. To make sure all arrangements are made for your arrival, shore excursions can only be booked online up to 5 days prior to your departure. If you wish to make changes or purchase additional tours, please visit the Shore Excursion Desk once you board the ship.

Q: Does your site use pop-ups?

A:Yes. The Shore Excursion Booking tool uses pop-ups to display information related to your cruise, ports of call, tour descriptions, and transactions. If you are using pop-up blocking software, please turn it off while using the tool or place this site on your "approved" list. This will ensure you can access everything the site has to offer.

Q: Does Holland America Line offer children's prices?

A: Yes. Children's prices, where applicable, will be listed on the order form and in the individual shore excursions shown for each destination featured on the web site. These prices generally apply for children aged 12 and under. Children 13 and over will be charged full adult fare on tours. Lap children aged 2 and under may be allowed to accompany parents or guardians on some excursions at no charge. Generally, lap child rates are not available on flights, watercraft and modes of transportation other than motorcoaches and taxi vans. Children under 18 must be accompanied by a parent or responsible adult over 21. Please consult the onboard shore excursion staff for details.

Q: What if I have a question regarding a specific tour?

A: View the destinations pages of our web site for extensive details on specific shore excursions or contact customer support at 1-888-425-9376 (Monday - Friday, 6:00 am - 6:00 pm, and Saturday & Sunday 8:00am - 4:30pm Pacific Time).

Q: I have a disability. Which tours should I take?

A: A shore excursion tour may not be suitable for everyone. Some tours involve significant physical exertion or require special skills. For many tours, we have tried to indicate what we know about this aspect of the excursion. Do not exceed your own physical limitations. Only you can judge your physical condition. If you have questions about the physical requirements or skills needed to participate in a tour, please ask in advance. Guests with disabilities should inquire in advance whether a tour will be able to accommodate their needs. In this regard, it is important to keep in mind that tour operators are subject to the laws of their own country, including those regarding accommodation to the needs of guests with disabilities. In most countries, the laws are not as stringent as those in the United States.

Please visit the Shore Excursion desk on the first day of the cruise to review each of your selections with the shore excursion staff. The shore excursion staff on board is best suited to answer your specific questions and will have the most up-to-date information. We will waive the 10% cancellation fee for tours that you elect to cancel during your first 24 hours on board the ship if you do so because a disability makes them unsuitable for you.

Q: Can I travel with my friends or family?

A: The meeting places and times for each shore excursion are printed on your shore excursion voucher and in the shore excursion planning form. If you wish to travel with friends or family, please arrive at the designated meeting place together as a group. The shore excursion staff will allocate space in the same vehicle.

Q: How can I receive a shore excursion brochure?

A: Holland America Line produces over 30 shore excursion brochures each year. The brochure applicable to your cruise will be enclosed with your final documents. You can find the same information online at any time from our web site. Or, download an entire brochure.

Q: Are tours offered on the day we embark or disembark the ship?

A: In general, Holland America Line does not offer tours to guests prior to or on the day of embarkation. Please refer to your cruise brochure for pre-cruise tour options. Guests who are boarding the ship in Skagway from a land tour are eligible for participation in a limited number of Skagway shore excursions. Please visit the Shore Excursion Booking tool to view available options for your sailing.

Tours are available in many disembarkation ports. Please visit the Shore Excursion Booking tool to view available options for your sailing.

Q: The tour I am interested in appears on the screen, but there is no checkbox available to select the tour.

A: Please click on the tour's title to view the description. If the tour is no longer being offered, the description will have a note to this effect. If you are attempting to book your tour more than 60 days prior to sailing, the tour operator may not yet have provided departure and capacity information. Please check back closer to the departure date of your cruise. If you are booking less than 60 days prior to departure and there is no note in the tour description explaining that the tour is unavailable, please contact customer support at 1-888-425-9376 (Monday - Friday, 6:00 am - 6:00 pm, and Saturday & Sunday 8:00am - 4:30pm Pacific Time)).

Q: Where can I find information regarding transfers, immunizations, visas and identification requirements?

A: This information is provided in the Planning & Advice section of the web site.

Cruise With PurposeSM

 

Cruise With PurposeSM


Holland America Line is proud to introduce Cruise With PurposeSM, an innovative new program that enables our guests to contribute some of their vacation time to assisting with important projects on specially designed shore excursions. By combining a tour experience with a meaningful volunteer opportunity, both our guests and the community benefit.

Beginning in Alaska this summer, select tour operators, partnered with local non-profit organizations, will offer guests the chance to contribute some of their time to assisting with projects. These unique excursions build traditional tour content around volunteer and ‘citizen science’ opportunities provided by association with the non-profit partners.

Cruise With PurposeSMis being launched in Juneau, Alaska in the summer of 2009 with the Whales and Wilderness - Marine Scientist for a Day, operated by Holland America Line’s long time tour partner Gastineau Guiding.

This tour combines traditional whale watching with the chance to identify individual humpback whales by their unique tail ‘fingerprints’, record their behavior – and even their songs using an underwater microphone called a hydrophone. Participants will also collect water samples, trawl for plankton, and record ocean temperature readings. Since plankton is a significant indicator in predicting the success of Alaska’s salmon runs, this data will help manage this precious wild resource. All collected data and water samples are contributed to the body of research maintained by Alaska Sea Grant’s Marine Advisory Program.

The beach landing vessel will then stop at a secluded cove where guests turn into volunteer beachcombers lending a hand to the efforts of the Alaska Marine Conservation Alliance. A naturalist-guide provides interpretation on the flora and fauna as guests pick up non-native debris.

Click here for more information about this new Cruise With PurposeSM tour offering

Humpback Whale
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Whale Tail
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Orca
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Whale Identification
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